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Sheraton Dongguan Hotel

S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China
Hotel amenities
1 room 1 adult
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Sheraton Dongguan Hotel
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676 Reviews from our TripAdvisor Community

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Stockholm, Sweden
Level Contributor
135 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed December 5, 2015

Large and beautiful rooms (just a little bit old fashioned though), spa, good restaurants, excellent service and amazing breakfast make this Sheraton my choice when visiting Dongguan. Rooms price below Shearton average, but of course Dongguan is not Shanghai..

Helpful?
Thank thirstytravelingman
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very constructive feedback with the team. These will... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed November 21, 2015 via mobile

Facility is nice and came with a bonus of free buffet breakfast. Breakfast is a good assortment of quality food. The room was standard but clean. The hotel is close to a long shopping strip. However, the hotel bar, $12 Australian for a beer???? That is ridiculous in China.

Helpful?
Thank Matt S
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team. Just for the record, our Food and Beverages prices are very consistent with similar international 5-star hotels in southern China. You may consider it is expensive as there is a 15% tax and... More 

Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 9, 2015

When we pulled up it looked like a pretty grand place. I booked a non-smoking room and my room smelled of old cigarettes. The carpet in the lobby was filthy and the carpet in my room looks like they attempted to clean up a crime scene. Bathroom looked clean at first glance but there were scum rings around the faucets... More 

Helpful?
1 Thank TravelingBilli
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We are very concerned that there are service lapses which we have overlooked or failed... More 

Geelong, Australia
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 26, 2015 via mobile

This's a good hotel for many reasons. Great out door pool, gym, restaurants that serve both Western and Chinese. Has a good bar and lobby that serves all drinks and has a two hour happy hour buy one get one free. Rooms are spacious with usually good view of sprawling Dongguan. The temperature of my room during this stay was... More 

Helpful?
Thank Murdy31073
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very constructive feedback with the team. These will... More 

New York City, New York
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed October 19, 2015

Not too bad of a hotel for a night, or 2. The hotel staff, though lacking in command of English, tries to be accommodating. The executive lounge/Sheraton Club, offers slightly above average food selection as well as wines. Quiet place to unwind or work. My upgraded suite was very large. Lighting in room could be brighter. But still a very... More 

Helpful?
Thank Wilson L
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience at our hotel. The hotel is in it's 12 years of operations and the only international brand in Houjie. We prided ourselves in serving all the international guests comprising 70% from all over the world. As a business hotel, we have many many guests staying 2-4 weeks. We... More 

A TripAdvisor Member
3 of 5 stars Reviewed October 14, 2015 via mobile

If your room is facing the front of the hotel, be sure to have ear plugs because even on the 11th floor the street noise has you feeling as if you were on the 1st floor. Changed rooms to the back and got a room with very stained carpet and my entire view out of my window is an old... More 

Helpful?
Thank A TripAdvisor Member
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. As a Starwood branded hotel, our priority always is to ensure that we have strict... More 

Hong Kong
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 22, 2015

Fairly run-of-the-mill business-type hotel in China, but a welcome 'retreat' in the middle of a fairly dire city. As an SPG Platinum member I was upgraded to a suite, which was spacious and comfortable although a bit dark. Dinner at their Italian restaurant was good.

Helpful?
Thank ItaySharon
HM007, General Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. We will be delighted to share your very constructive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. For further assistance at Sheraton Dongguan, kindly email me... More 

Makati, Philippines
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 7, 2015

This was my first stay at this hotel and I must say that the property is impressive. The suite I was upgraded to was enormous. Place was a little dated but overall very good. Lounge had everything you need and the breakfast buffet was OTT. Had a below average steak in the Italian restaurant and I would recommend sticking to... More 

Helpful?
Thank Oisin L
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very constructive feedback with the team. These will... More 

Melbourne, Australia
Level Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 30, 2015

The Dongguan Sheraton is an oasis in Houjie Town, Guangzhou Province for business travelers. The most efficient, professional and polite staff greet you as you check in and it gets better from there. The hotel facilities are good and it makes for the most comfortable stay when on business. The lobby bar has great staff, wonderful cocktails & fantastic Filipino... More 

Helpful?
Thank Mel S
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience of our hotel. It is through continuous feedback, from guest like yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. We will be delighted to share your very positive constructive feedback with the team. These... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 3, 2015 via mobile

one night stay to attend a business meeting nearby. hotel is ok, but nothing special. the neighbourhood is horrible, dirty, everything falling apart. for one night it is ok, anything else would be depressing. hotel is clean, dinner in chinese restaurant was ok, but the atmosphere is not inviting.

Helpful?
Thank tg1966
HM007, Manager at Sheraton Dongguan Hotel, responded to this review

Thank you for taking your valuable time to post your stay experience at our hotel. The hotel is in it's 12 years of operations and the only international brand in Houjie. We prided ourselves in serving all the international guests comprising 70% from all over the world. As a business hotel, we have many many guests staying 2-4 weeks. We... More 

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