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The Westin Xiamen

Cancelon$112*
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#1 of 1,263 Hotels in Xiamen
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$301*
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The Westin Xiamen
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396 Reviews from our TripAdvisor Community

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Showing 258: English reviews
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Reviewed 6 days ago NEWvia mobile

It's quite disgusting that you find out after you went to toilet that dried pee was and is on your toilet seat. I am normally not checking the seat since it's a 5 star hotel and dint open the light when I went to toilet but found out after I was sitting on it. Something I can't tolerate.

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Helpful?
Thank astraf
starwood c, Westin Experience Team at The Westin Xiamen, responded to this review

Dear astraf, Thanks for taking time to review us. We truly appreciate your feedback and sincerely apology for any inconvenience caused pertaining to your stay experience. We have reflected your comment to our housekeeping department, also hotel management team take this issue very seriously, will do a full investigation about the reason to prevent the incident happening again. Actually we...

HOTEL’S FAVORITE REVIEW
Reviewed April 1, 2017 via mobile

Stayed in Xiamen for a business trip and was very pleased with the hotel overall. First off you are greeted at the front door and welcomed into a hotel that was recently built with a very nice lobby. My room was perfect, plenty of desk space, King size bed, small chase lounge by the window, fridge with refreshments (will be...

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Helpful?
1Thank Mzkx
About Hotel's Favorite Review
Westin X, GUEST EXPERIENCE TEAM at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are delighted with your recognition to our hotel with stellar service. We will work harder to maintain our service and make it better. At Westin it is our aim to make guests leaving feeling better than when they arrived. We will keep developing...

Penang Island, Malaysia
Reviewed 2 weeks ago via mobile

Visited Xiamen for business and was staying at the Westin. Room was spacious, had all the amenities required well prepared. Checking in was fast and staff were very helpful and attentive. There's a few restaurants and bar which is quite nice, quite reasonably price. There's many choices of restaurants nearby if you prefer to have some local delicacies. I enjoyed...

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Helpful?
Thank Nikki_Cheah
Westin X, GUEST EXPERIENCE TEAM at The Westin Xiamen, responded to this review

Dear Guest, It was a pleasure to have you stay with us. We are glad that your visit left you feeling well rested, well nourished and well cared for. We are delighted with your recognition to our service and product. We will definitely work harder to maintain our service and make everything better. At Westin it is our aim to...

Shanghai, China
Reviewed 3 weeks ago via mobile

Actually I don't know why I bother to comment. 5 star hotels in China are like unicorns. They don't exist. This is another example. Looks good but just not up to the expectations of the brand. Slow and inefficient checkin... requested a room facing the river... yes sir.. given a room facing the other way. Room looks good inside (apart...

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Helpful?
1Thank Russell B
starwood c, Westin Experience Specialist at The Westin Xiamen, responded to this review

Dear Russell B, Thank you for choosing The Westin Xiamen, and taking time out to share your experience with us. Please accept our sincere apology for not meeting your expectations and for any inconvenience caused. As an iconic tower building in the heart of Xiamen, our guest rooms offer uninterrupted spectacular views of the scenic Yundang Lake, the lush Xianyue...

Rotterdam, The Netherlands
Reviewed 4 weeks ago

hotel in the heart of xiamen, with a nice sexy bar... a great spa area and a very nice restaurant... close to most important activities within xiamen either by taxi 10min or walk. i stayed in the suite with my girlfriend.. remarkable with nice cloube lounge access

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Helpful?
Thank Globaljourney187373
Westin X, GUEST EXPERIENCE TEAM at The Westin Xiamen, responded to this review

Dear Globaljourney187373, It was a pleasure to have you stay with us. We are glad your visit left you feeling well rested, well nourished and well cared for. Located in the Wu Yi Plaza, the Westin Xiamen is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as...

Reviewed 4 weeks ago via mobile

Spacious room. Great shower. Comfy heavenly bed. Friendly staffs. Nice gym and pool/jacuzzi. Nothing much in the area as it's in the central, about 20-30 min drive to everywhere in Xiamen. A/C in the room was noisy. Apparently they control the temperature in the room no matter what shows on the panel and it gets really warm in the evening....

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Helpful?
Thank Kenna W
Westin X, WESTIN EXPERIENCE TEAM at The Westin Xiamen, responded to this review

Dear Kenna W, Thank you very much for your comments and taking the time to provide valuable feedback about your stay experience. At Westin we strive to exceed the expectation of our valuable guests and we take great concern to try to improve the experience for the future, as such we would like to offer a sincere apology for not...

Taichung, Taiwan
Reviewed 4 weeks ago via mobile

The staffs always satisfy my requirements-- upgrade my stay from their own initiative; check in & out as quick as they can... Feel like stay at home and help from friends. The most attentive hotel I have ever stayed.

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Helpful?
Thank lhcpete
Westin X, GUEST EXPERIENCE TIME at The Westin Xiamen, responded to this review

Dear Guest, Thank you for choosing The Westin Xiamen. We appreciate your positive comments very much. We are delighted with your recognition to our hotel. We will work harder to maintain our service and make it better. At Westin it is our aim to make guests leaving feeling better than when they arrived. We will keep developing our services and...

Hong Kong, China
Reviewed April 19, 2017

The young man at the door was always smiling and very courteous. He even asked for my name which is something I have not seen in many hotels these days. Please praise him for me. So sorry that I did not get his name. Robin at Concierge and Summer at Front Desk were also very good. Hat off to them....

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Helpful?
Thank Chris S
Westin X, GUEST EXPERIENCE TIME at The Westin Xiamen, responded to this review

Dear Chris , Thanks for taking your time to share your recent stay with us. I am more than happy to hear that you are satisfied with our service and will pass your kind word to our colleagues. I believe Robin, Summer and the bell boy will be super excited to hear that. We have already reflected your comments to...

Penang Island, Malaysia
Reviewed April 7, 2017 via mobile

Late night check-in after 5 hours flight delay from Shanghai. Got an upgrade to suite which is equipped with massage chair. That and the Westin signature heavenly bed was all one needed to recharge and refresh for the next day. The room is super large and surrounded by windows which gives a lot of natural light. Even the work desk...

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Helpful?
Thank anggi81
Westin X, GUEST EXPERIENCE TEAM at The Westin Xiamen, responded to this review

Dear Anggi81, Thank you for taking time to share your review with us. We are truly grateful for your compliment and glad to know that you enjoyed the stay with us. Our guest rooms are idyllic urban sanctuaries, equipped with necessities at your best, and the floor-to-ceiling windows offer you the stunning views over the city or mountain. Our well-known...

Reviewed April 6, 2017 via mobile

This Westin in Xiamen was amazing! My view from my room was spectacular and truly showcased the beauty of the city but for the best view can be seen from the lounge on the top floor. Anything you'd want to do or see is located near by or a cheap taxi ride away.

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Helpful?
Thank paulhS5814KN
Westin X, GUEST EXPERIENCE TEAM at The Westin Xiamen, responded to this review

Dear Paul, Thank you for choosing The Westin Xiamen and taking time out to review us. Located in the Wu Yi Plaza, the Westin Xiamen is an ultra-modern complex that combines arts, sports, retail and entertainment onder one roof. It's just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions,...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Westin Xiamen is strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel's excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous cafe street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.At Westin, guests are eligible to join Make a Green Choice for conserving environment. For each night you deline housekeeping get SPG Starpoints awarded at checkout.The hotel also takes care of the guests with other services like Concierge, Business Center, and Gift Shop. Careful attention is paid to the most important elements of their stay to make sure the guests feel better than when they arrived.The Westin Xiamen is invested by Xiamen Iport Group and Xiamen Fliport Hotel Group, and managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. ... more   less 

Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Location: China > Fujian > Xiamen
Price Range: $131 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Xiamen
#1 Spa Hotel in Xiamen
#1 Business Hotel in Xiamen
#3 Romantic Hotel in Xiamen
#15 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Xiamen staff and other travelers.
4 questions
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New York City, New York
over a year ago
Xiamen, China

Dear Guest,

Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Westin Xiamen. We appreciate your positive comments very much. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service.

Besides buffet breakfast , we offer some more food and beverage options including SuperFoodsRx dishes in our a-la-carte menu and in room dining menu. At the same time, if you have any special requirements, just feel free to let us know, we will happily enhance your dining experience.

Our hotel location strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel’s excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city’s business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous café street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.

At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.

over a year ago

See all questions (4)

Questions? Get answers from The Westin Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Water in bottles is free. Wardrobe / closet is in the bathroom, which I liked. BED is the same as in USA and all over the world. WESTIN does not cut corners to save a buck just because it is China. They proved it with this property.”
, Mar 29, 2017 | Read review
“Higher Floors have the best views on both city view and river view”
AvinashChukkapalli, Feb 14, 2017 | Read review
“Higher floors get great views.”
DapsSydney, Jan 9, 2017 | Read review
“Room 3112 is a great room for having small meetings in.”
Dianascutie, Nov 28, 2016 | Read review
“Look for the higher floors overlooking the shopping mall to get a river / sea view”
Suparno67, Nov 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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