非常赞的酒店，景观绝佳、服务周到，完美体现了华邑酒店的中式待客之道。这里要特别感谢前台Oliver先生及时而周全的考量和酒廊张女士热情的服务！ The hotel is just wonderful for the great bridge view and the perfect service. I would like to thank Oliver at the receptions and Ms. Zhang at the lounge for their warm hospitality.
Hotel location, beautiful scenery, hotel decoration style high-end atmosphere. The room is fully equipped with toothbrush and toothpaste, six small pieces, you can see the beautiful sea and mountain scenery, breakfast is self-service, you can eat your favorite food, the attendant will introduce some scenic spots and tour bus service, in a word, this experience is very good.
First, "the good". The hotel is beautiful. The frontline tries their best, and are friendly. The location is not too far from the airport, and the surrounding area is great for walking. There is even a small beach where locals come to let the kids play with sand, and our kids loved it. The swimming pool had a very warm shallow pool where small kids can play. The large pool was also pleasant for doing laps. The lobby restaurant is large and can cater to many people, impressed to see no lines during the high May holiday season. We stayed in the executive suite, which had a large bathroom with a round bath tub that we enjoyed. However, there are many problems we encountered, which cannot go unsaid.. 1, Food poisoning? My husband and I both got REALLY sick (vomiting, diarrhea 20x/day, high fever of 39C) on the day of the check out. We stayed in the hotel for 2 nights, and did not eat anything outside of the hotel in the 48hours leading up to the symptoms. Even the water we drank were all bottled water provided from the hotel. After we checked out and were home and got worse and worse, we asked to hotel to look into if there were any other guests with symptoms. The hotel said no, which we were relieved about, since this hotel caters to a lot of families with children. BUT the manager on duty told me "Don't worry too much". What are you talking about! We are vomiting even fluids, watery diarrhea every hour, unable to move from our beds, missed our work, the health bureau is asking questions due to us being health care providers! I understand that sometimes that it is difficult to pinpoint the cause, and I do not want to point fingers. But the correspondence attitude made me speechless... 2. Birthday cake We were traveling for my son's birthday. I communicated this prior to our stay, and they replied with an email that they would prepare a cake for us. Nothing came. I understand this is a "service", but if they are unable to come through, we would have prepared something on our own instead of waiting for it... 3, Smoking hotel Please be warned that this is a full-on smoking hotel. There are ashtrays and matches provided in the room, and in the hallways. We stayed in the executive suite, and it smelled of smoke. We didn't bother to ask to change rooms, since we had small kids and it was too much trouble to change the room after only being allowed to check into the suite at 4pm (we arrived at the designated check-in time of 2pm, but our room was not available then. They let us stay in a different room until our room was available). 4. Amenities The coffee pods (nespresso) and the Chinese tea set in the room were great. The bathroom amenities were written as L'occitane on the webpage, but they were not. I was surprised that the shampoo was a "conditioner in shampoo" type, which I've only seen in motels in the last 10 years. Would have brought my own shampoo if I knew they would not be L'occitane. Hardware is good, but the software...well, we will not be recommending this hotel...…
This is one of the best IHG hotel in the world, not only in CHina. Brand new facilities, great service, lovely warm staffs. Special thanks to guest relationship manager Echo J. She always showing a lovely flower smile on her face. Her service skill is so professional. If you are lucky enough to meet her during your stay, you won't forget this girl. I did enjoyed my stay at this hotel. I will be back in the near future. 最值得一住的ihg酒店。全新的裝潢，優質的服務，特別是賓客關係經理echo J，非常的熱情，而且無聊任何時候，任何地點見到她，都會非常熱情的打招呼。對高等級會員說她說她想知道是不足之處，而不是已經做好的方面。太有心的好員工。
its definitely a wonderful hotel very good service and location. The staff here treat me very well and do look after me for the whole stay. Food is very nice in the hotel as well l love their Shacha noodles its probably the best i ate in Xiamen. if you travel to Xiamen next time i do recommend you to stay there. many thanks to the hotel.
I was really appreciate what the receiptionist has done .not only free upgrade may room also offerred welcome fruits .and i also slept very well.naxt time hualuxe will be my first option when i come to xiamen again.
Large, comfortable and quiet room with all needed comfort and amenities (just no espresso machine but that's often the case in China). Huge bathroom. The hotel is a 15 min walk away from Metro line 2 which is convenient.
The Haicang Hualuxe hotel is an excellent hotel with very friendly staff. The rooms are great and the view of the bay is superb. Great restaurant with a delicious buffet for breakfast and dinner every day. Convenient location close to the Haicang bridge, that offers great value for your money. Highly recommend this hotel.
My wife & I had a very nice 6 night stay in mid- September at the Hualuxe Hotel. The hotel appointments are excellent, as in anything/ everything any guest can expect to enjoy. The vast majority of the hotel guests are Chinese.. business people & tourists, just a few foreign visitors noticed during our stay there. The appeal of Hualuxe is luxury and it is not denied to anyone. Our large room was high, a very nice broad view of the water, the night views outstanding with Xiamen Island on the opposite side of the water. There was a large soaking tub & a separate shower that mimicks a monsoon downpour with it's overhead shower head. Our room was immaculately clean our whole stay. Breakfast included anything anyone would enjoy, choices.. Chinese or Western (even Brie cheese was available!) Coffee was available at a few different service areas as the restaurant is quite large. But please be advised... as nice as this hotel is, the location was problamatic for us. On our stay, it was hot, way to hot to just go outside & walk. There was not anything of interest near the hotel for us. Our best days were when we took a taxi across the Haicang Bridge onto Xiamen Island. Maybe of interest.. but check out the different travel websites with their hotel pricing for your stay.. including "mountain view" or "sea view". That worked to our advantage and very well may work for you, and by all means, whaever accomodation you choose, include the breakfast.…
Arriving at the hotel and check in in the vip lounge is a different way to travel. Having a room with a great view help you with your jet lag and feel relax Be at club lounge and have Wendy to attend you makes you feel welcome and at home I thank everyone who help me with my stay