We arrived late evening. Checked on hostelworld, there still rooms available. We stepped in, two girls of the staff were sitting on the couch watching tv. Was hard to gain their attention. They said they were full, i insisted, they yelled at someone in an other room, who answered there was still space, so the girl finally gave up her tv show and let us in. We paid, no receipt, no datas on the guest book. The room was minuscule, with four beds so close to each other that was kinda one unic big bed. The whole hostel was smelly. All carpeted, and the carpet was sticky and dirty. Sheets on the beds were old and look like they hadn't been changed in a while. Only two common little bathroom for 4 dorms. And really really dirty. We wanted to rent trekking equipment, as they say on their webpage (the reason why we picked this place) but the service was not available. Breakfast was minimal, and i got to rewash cups and plates before use, cause the "supposedly clean" one were smelly and sticky. The bread was days old, the milk and yoghurt were left all night out of the fridge in a very warm environment, not safe at all. The storage room is open and unguarded, no control system whatsoever. WORST HOSTEL EXPERIENCE EVER.…
This family smiles in your face but all they want is your money. They change the bedsheets only once a week which is disgusting. The cleaning lady cleans nothing just makes it look nice. The bread for breakfast is super old. At night it's very loud. Not enough lockers in the dorm. You can hear everything people are doing in other rooms. The kitches is disgusting dirty. Everywhere the family leaves their belongings from them their kids and dogs. They dont have any respect. If you ask for toilet paper the response is "wait " and after two hours you get some. Absolutely not worth any peso!!!!
A standard hostel in PN. Everything is expensive here so this place was fine for the price. There was a kitchen for use which was great as food in town is quite pricey. There was a guy working/cleaning & cooking in the kitchen who kept on making weird remarks to 2 of the girls travelling with us, as well as tapping them on the back etc a lot. It got quite uncomfortable. To be honest though, I think he had special needs maybe. Hopefully. It was weird though, and as for a lot of places in PN, this was the family's home, so they are all there with their 2 dogs and a baby etc. not a big deal but something to note. Internet was good and breakfast included was simple but fine.
We got stuck in Puerto Natales for a night because our ferry was delayed, so needed to find a place to stay overnight. This hostel had good reviews on booking, so I just reserved a private room there. I had no issues with the family who runs it, so I'm pretty surprised with all of those negative reviews here. Anyway I would like to point out it's good location. It is in the city centre, very close to Unimarc, a huge supermarket and it's not that far away from the bus station.
A terrible, terrible host family. The hostel is essentially the spare bedrooms in this family's house. My charger and iPhone went missing from my room while I was at breakfast. They claimed innocence but this is ridiculous as my roommates were at the table with me. A very hostile and mean experience.