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Ibis Douala

Rue Pierre Loti, Bonanjo 184, Douala BP 12086 Cameroon
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Guests1 room, 2 adults, 0 children
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Traveler (53)
Dining (17)
Pool & Beach (9)

About

Location
Cleanliness
Service
Value
The Ibis Douala hotel is located in the centre of the Bonanjo business centre and 5 km from the Akwa theatre district. Free shuttle service between the hotel and the airport 7 km away. Offering all the amenities of a higher class of establishment, the hotel has 160 air-conditioned rooms and a meeting room for organising seminars and conferences. You will also find a restaurant, a bar open 24/24, a terrace with a swimming pool and closed parking, free and guarded.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Outdoor pool
Free breakfast
Free airport transportation
Conference facilities
Banquet room
Parking
Free internet
Wifi
Public wifi
Internet
Bar / lounge
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
431Reviews6Q+A27Room tips
Traveler rating
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Popular mentions
If you're checking out late when there's no manager or other employees the receptionist will ask you to settle your bill by cash because machine is not working You will notice that the exchange rate is absurd and this is because the receptionist will keep something for himself and deposit in his cashier book a less amount. If you insist on paying by credit card and threaten him to report him to Accor he will then yield. However to avoid being locked in by these thugs always settle everything prior to check out by credit card or local cash to avoid being ripped off. That was the summary now if you need details here is how it goes: My full stay have been paid from Expedia and I booked an extra night from reception as my flight departs at 01:35 am At 23:30 I wanted to check out and settle my bill which was XAF 68,000 I submitted my credit card however the receptionist said that the credit card machine was not working and I have to settle it by cash. I asked him to take a copy of the credit card and deduct the amount the next day after they fix the machine. The receptionist said thats not possible and cash will be the only acceptable mean of invoice settlement. During this time we were being put under stress of not catching up with our plane while the receptionist was making us wait while he serves beer to 2 apparently Italian guests, and then greeting welcome to another lady who entered the hotel while we are starting to get anxious about missing our flight. Therefore we accepted to pay cash using the only cash we are carrying which was 200$ and then he tells us that the bill is 130$ (that is at exchange rate of 520) which is absurd because the official rate is 585. He said this is the hotel rate. I felt something fishy going on here and wanted to take a cigarette outside the hotel gate to think things over and not let stress take over our decision. The receptionist protested and asked the security to lock the doors as if I'm a thieve or a hostage in this foreign country. At this time I started shouting and threatened to send an email to Accor chain but he didn't mind. Then when I opened my phone camera and started taking a video and asked him on record to open the door for me he asked the security to open the door. If he didn't I was planning to smash the glass door with my bag and run for the nearby police station. To that extent I felt my security being threatened. While I was outside the hotel my colleague took my credit card back to the reception and payment through credit card machine was processed normally, which proves that the machine was working and the receptionist wanted to rip us off with 10$ because by cash there's no evidence on what he received and he can go on and say he received 120$ which is the correct rate and based on which our credit card was charged and not 130$ which he asked to be settled by cash. It surprises me that as a loyal returning customer who stays at Ibis Douala once every year at least and this is my second visit in 2 months that I'm treated this way. This brings back memories of having troubles with receptionists many other times before with different ponzy schemes to rip me off. Every employee in the hotel know me and the company I work for and this receptionist doesn't trust to take a copy of my credit card or accept the promise that my company will settle my bill the next day in case he doesn't want to charge the credit card. After this incident I will never stay in Ibis Douala again and I'm writing this to help other guests avoid being ripped off and not to avenge the receptionist and this is why I didn't mention his name.
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There isn’t much choice of hotels in Douala and some of them have such negative comments one doesn’t dare set foot in them. The Ibis Douala had mostly positive comments so I plumped to spend my 4 nights there. The first positive sign was that the airport – hotel transport was waiting for me as I emerged from the painfully slow immigration line and the equally painfully slow baggage carousel. The driver was smart and well educated and very helpful. Check in at the hotel was quick and painless and the staff was friendly and efficient. The room was ordinary in the best French chain hotel fashion but the bed was very comfortable and the air conditioning very effective. There was a pokey little window with nasty external strip lighting along the base which made it seem as if I were in a garage. My major complaint was the shower. The shower head, instead of being mounted on a rotatable socket, was fixed to the wall so the shower stream exited parallel to the ceiling and hit one directly in the face rather than coming from 45° above. It could be removed and held in the hand but that way it’s impossible to soap oneself. A kind of 1960’s French system. Added to which the pressure was only achieved by having a thin needle-like stream which required one to spend 3 times longer in the shower than one would normally. A “water saving” idea presumably. See photo. On to the restaurant. I always prefer going out and eating in Japanese, Chinese, Italian or Thai restaurants. However it seems that Douala, after dark, is a violent and dangerous place where even the taxis are not to be trusted, especially for a single woman. I am used to walking around by myself in other African countries such as Senegal, Ivory Coast and Gabon, even after dark but here it didn’t seem like a good idea. Consequently I had a chance to “enjoy” the single hotel restaurant 4 nights running from sunday to wednesday. The first night I had a very disappointing buffet which was like canteen food, served in a restaurant which also closely resembled a canteen. The second and third night I had dishes from the menu and these were much better. The last night, a wednesday, I was subjected to the really boring salad bar and a pizza from the menu which was, shall we say, palatable. What was NOT palatable was the incredibly slow and uninterested service on that wednesday night which contrasted with the good service on the other nights. Breakfast was quite good with omelettes and nice bread rolls and cold butter. I didn’t have a chance to try the swimming pool but did sit beside it. Unfortunately there is a ventilator from the kitchen which blows food smells out onto the veranda as well as making a lot of noise. Finally: the internet connection. This is unstable and laboriously slow, requiring new logging in every 24 hours. I tried to work on my PC but had to give up. I don’t regret my stay and will come back. Overall the IBIS is a reasonable place to stay. If it were in Europe it would be considered a low class hotel however. The essential thing is that one sleeps well and the staff are efficient and friendly. Worth mentioning for the benefit of the snowflakes amongst us is that there are a few prostitutes floating around the bar and restaurant. As far as I’m concerned this is not a problem and adds some local colour and is more interesting to watch than the dreaded wide screen 24 hour football !
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Response from Ibisdla, Operations Manager at Ibis Douala
Responded Jul 11, 2019
Thank you for taking the time to share your feedback. We appreciate! We hope to welcome you back to our hotel very soon Sincerely, Dieudonné BILLONG
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While traveling I try to book Accor hotels, the reason is quite simple: standards , quality and expectable level of service. This hotel wasn’t an exception. Welcoming reception, comfortable staying and wonderful food. Modern design and a nice swimming pool area.
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Response from Ibisdla, Operations Manager at Ibis Douala
Responded Jul 11, 2019
Thank you for the great review of our hotel and also for this wonderful note! We are glad that you enjoyed your stay and hope to see you again very soon. Dieudonné BILLONG
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What a sad an depressing place to be. The gentleman who checked me in with the name Junior was rude and reacted to questions such as wifi connection and breakfast very arrogant and unpleasant because he wanted to lay back down to sleep. Sorry for disturbing his sleep Mr. Junior. Also the airport shuttle didn't work out even though it was confirmed in written by the hotel so that I had to take a random taxi in the middle of the night. The rooms are old, small and nasty. Can't even open a window. The bed is a joke and the food in the restaurant nasty. Do not eat a pizza or burger! Next time I will reside in a different hotel in Douala.
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Response from DianeS3429, Responsable relations clients at Ibis Douala
Responded Apr 2, 2019
Dear Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. We obviously take into account the annoying staff incident, unusual at ibis douala and that we treat with the utmost seriousness. Please accept our apologies for this regrettable fact. Thanks for letting us know. Diane SILUE
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I have stayed here a few times. The hotel itself is not too bad - reasonable place to stay for a few days. Rooms are like any other Ibis. When booked directly with Accor things work ok. However I booked via MakeMyTrip on my last visit. I opted for the full upfront payment on MakeMyTrip website and made the payment. The hotel voucher provided by MakeMyTrip clearly says that I have made the full payment. On the day of the checkout, the hotel said they hadn't received the payment. They said their system doesn't show the payment having been received. They did not recognize the MakeMyTrip voucher. They insisted that I pay the full price. Since I was getting late for my flight out of Douala and they refused to let me checkout without paying again, I was forced to pay again. MakeMyTrip has been unresponsive on this issue for the last several days. Neither did the hotel attempt to resolve the issue by talking to anyone else. So if you stay at this hotel - make sure you do not book via MakeMyTrip.
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Response from DianeS3429, Responsable relations clients at Ibis Douala
Responded Mar 3, 2019
Dear Client, We are so sorry for the inconvenience caused by the" MakeMytrip " Booking channel ... Unfortunately when the hotel does not have the payment it is impossible to solve the issue. Thanks for your return, please next time book to the direct channel (Accorhotels). Best Regards, Diane SILUE
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PRICE RANGE
$105 - $322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis douala hotel douala
LOCATION
CameroonLittoral RegionDouala
NUMBER OF ROOMS
160
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