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Watana Resort & Spa

Traveler (122)
360
Panoramas (11)
Room & Suite (230)
Certificate of Excellence

About

#154 of 477 hotels in Siem Reap
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
249Reviews
7Q+A
33Room tips
Traveler rating
  • 161
  • 61
  • 17
  • 5
  • 5
Time of year
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Popular mentions
First of all, the staff here were fantastic! Did whatever they could to make us comfortable and were so friendly. Our room was huge and the pool was great. The hotel itself is definitely geared towards Chinese bus tours. The breakfast was really really bad - cold Asian food and
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Response from CheaSocheat, Front Office Manager at Watana Resort & Spa
Responded 5 weeks ago
Dear Lydia M, Thank you for your comment. We please to inform you that Our property just changed a new owner and management team,so what was happened before we actually lost the problems information that you encountered during your staying date. Event we just come to manage this property, but we also apologize for what happened before .Recently we assure that it will not happened again.And all OTA are working target market also changed. All facilities,Cleanest room, Beautiful pool, Gym, amenities, hotel services breakfast,lunch and dinner, environment we are improving and more better than before. We believe that we may have a chance to serve you as our VIP guest with our new team building. Best Regards, Theara (Mr.) Asst. Customer Service Manager
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I booked three rooms over New Year 2018/19. One day before our trip the hotel wrote to say that there was an "electricity problem" and so rooms could not be provided. So there was no chance for me to cancel without penalty. I booked and pre-paid through Hotels.com. So far
Read more
Response from CheaSocheat, Front Office Manager at Watana Resort & Spa
Responded 5 weeks ago
Dear Will L, Thank you for your comment. We please to inform you that Our property just changed a new owner and management team,so what was happened before we actually lost the problems information that you encountered during your booking date. Event we just come to manage this property, but we also apologize for what happened before .Recently we assure that it will not happened again. All facilities,Cleanest room, Beautiful pool, amenities, hotel services, environment we are improving and more better than before. We believe that we may have a chance to serve you as our VIP guest with our new team building. Best Regards, Theara (Mr.) Asst. Customer Service Manager
Read more
i came with my family and a toddler. received a warm welcome from the hotel staff and served with a welcome drink. They even provide you with a tuk tuk transfer to pick you up from the airport when you arrived or to send to back to the airport at your own choice. the hotel room
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Response from CheaSocheat, Front Office Manager at Watana Resort & Spa
Responded 5 weeks ago
Dear Adas979, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.And We also Thank you for staying with us, and we look forward to another chance to serve you. Best Regards. Theara (Mr.) Asst. Customer Service Manager
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The hotel itself is nicely designed with a lovely pool and nicely designed rooms. The reason for only giving it two stars - This hotel caters for Chinese coach parties and when they were not out visiting the sites they were round the pool spitting/Fleming up everywhere,
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Response from CheaSocheat, Front Office Manager at Watana Resort & Spa
Responded 4 weeks ago
Dear Skilbek, Thank you for your comment. We please to inform you that Our property just changed a new owner and management team,so what was happened before we actually lost the problems information that you encountered during your staying date. Event we just come to manage this property, but we also apologize for what happened before .Recently we assure that it will not happened again. All facilities,Cleanest room, Beautiful pool, amenities, hotel services, environment we are improving and more better than before. We believe that we may have a chance to serve you as our VIP guest with our new team building. Best Regards, Theara (Mr.) Asst. Customer Service Manager
Read more
The resort was purchased early in 2018 by overseas owner which is using it for large Chinese package tours. No money has been spend on keeping the hotel maintained (pictures on www was taken in its prime) curtains dirty, walls have not been painted in years, cracks in plaster
Read more
Response from CheaSocheat, Front Office Manager at Watana Resort & Spa
Responded 4 weeks ago
Dear Stephan s, Thank you for your comment. We please to inform you that Our property just changed a new owner and management team,so what was happened before we actually lost the problems information that you encountered during your booking date. Event we just come to manage this property, but we also apologize for what happened before .Recently we assure that it will not happened again. All facilities,Cleanest room, Beautiful pool, amenities, hotel services, environment we are improving and more better than before. We believe that we may have a chance to serve you as our VIP guest with our new team building. Best Regards, Theara (Mr.) Asst. Customer Service Manager
Read more
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PRICE RANGE
$25 - $68 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Tanei Resort & Spa
LOCATION
CambodiaSiem Reap ProvinceSiem Reap
NUMBER OF ROOMS
32
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