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Heritage Suites Hotel

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Wat Polanka, Slokram Village, Siem Reap 93101 Cambodia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1117)
Room & Suite (429)
Dining (124)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Heritage Suites Hotel
Updated 08/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#65 of 580 hotels in Siem Reap
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Heritage Suites Hotel is a sophisticated boutique retreat in Siem Reap, Cambodia. Located 20 minutes away from the majestic architectural relics of the Angkor temple, its grand colonial façade conceals the 26 intimate rooms and newly refurbished suites nestled amidst lush tropical gardens. The hotel, built in April 2007, is the embodiment of its owners’ commitment to old-fashioned hospitality, and redefines luxury with stunning architecture, personalized and attentive service, a host of culinary delights and comfortable, stylish rooms.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Free airport transportation
Spa
24-hour security
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Poolside bar
Free shuttle or taxi services
Airport transportation
Taxi service
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Newspaper
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
1627Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
Vinel Yeth wrote a review Aug 2020
Phnom Penh, Cambodia211 contributions53 helpful votes
This hotel is very convinience for a family or solo holiday with a nice and big room and having a public swimming pool and a private pool sorrunded by trees and garden. It is also close to the down town and shopping centers.
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Date of stay: August 2020Trip type: Traveled with family
3 Helpful votes
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Response from Heritage Suites, Other at Heritage Suites Hotel
Responded Oct 21, 2020
Dear vinely2019, Warm Greetings from Heritage Suites Hotel! Thank you for your review, We are please to know that you had enjoyed your stay. We are looking forward to welcome you again. Kind Regards, Beatrice Cruz Community Manager
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Robert P wrote a review Apr 2020
Carlisle, United Kingdom51 contributions23 helpful votes
We visited the third week in March and due to the COVID 19 pandemic we probably experienced a different view of the hotel than would be normal. The hotel is fantastic with very friendly and helpful staff. They were helpful and made loads of effort to ensure we were having a good experience. Location was great and getting to the centre was easy either walking or by Tuk Tuk. Rooms were great, pool was great, food was good. Hope all the staff manage over this traumatic time and hopefully we all get back to normal as soon as possible. Recommend this hotel and enjoy Siem Reap.
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Heritage Suites, Other at Heritage Suites Hotel
Responded Aug 4, 2020
Dear B3699WVrobertp, Warmest Greetings from Heritage Suites Hotel! We are glad to know that you have enjoyed your stay with us and We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to welcoming you again. Kind Regards, Beatrice Cruz Community Manager
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Martin I wrote a review Mar 2020
110 contributions73 helpful votes
This is a lovely hotel at the high end of quality. We were welcomed by Mean who did a great job introducing us to the hotel and keeping in touch with us via WhatsApp during our 3 days here. Nothing was too much trouble for him. We had a lovely spacious clean suite and a huge bed so felt comfortable and slept well. All the staff were friendly and welcoming. Breakfast was excellent with items ordered off a menu with the staff very attentive although the language barrier meant we had a couple of misunderstandings and ordered two of some items. There were a couple of things which mean we can't give a 5 star. Our freezer compartment in the fridge was overfrozen and started dripping into the fridge. Reporting it took a few minutes to explain and when we got back we found that they had fixed the freezer compartment and our safe box (which did not have a problem) Anyway the freezer wasn't fixed so we had to leave towels around the base of the fridge on the day we left. We also had a mouse in our room. Probably not uncommon in Cambodia but we reported that too on our 2nd day and they said they would try to catch it. The mouse had been at some biscuits in a an open partly emptied suitcase. The off putting point is that when we arrived at our next destination we found mouse droppings in both cases even though the 2nd case had no food in it and was stored in a different part of the room. Basically more vermin control is needed. It a shame really because apart from those 2 things all else was excellent.
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Date of stay: February 2020
Cleanliness
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Sleep Quality
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dmwain wrote a review Mar 2020
Manchester, United Kingdom16 contributions5 helpful votes
Stayed here for 4 nights and enjoyed the stay very much. The staff were extremely professional and helpful at all times. Throughout the hotel we found everyone so polite and upbeat and we can recommend this hotel without hesitation.
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Date of stay: March 2020Trip type: Traveled with friends
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Response from Heritage Suites, Other at Heritage Suites Hotel
Responded Mar 25, 2020
Dear dmwain, Warm Greetings from Heritage Suites Hotel. Thank you for taking your valuable time to write and share your experience with us, We are pleased to know that you had enjoyed your stay, our team is glad that they made an impact on your stay and for recommending our hotel. We look forward to welcoming you again, Kind Regards, Beatrice Cruz Community Manager
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John K wrote a review Mar 2020
Dublin, Ireland23 contributions13 helpful votes
We had a fabulous time at the Heritage Suites Hotel in Siem Reap. Beautiful hotel and very helpful staff.It is close to Angkor Wat and so very convenient for touring. We would recommend it highly and hopefully we be back some day.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Heritage Suites, Other at Heritage Suites Hotel
Responded Mar 25, 2020
Dear johnkA5609KB, Warm Greetings from Heritage Suites Hotel. Thank you for taking the time to share your experience with us, We are very pleased to know that you had a Fabulous time, and for your kind comments regarding our Helpful team and our location. Thank you for recommending our hotel. We look forward to welcome you soon in our Heritage. Kind Regards, Beatrice Cruz Community Manager
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PRICE RANGE
$97 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage suites hotel relais and chateaux, heritage hotel siem reap, heritage siem reap
LOCATION
CambodiaSiem Reap ProvinceSiem Reap
NUMBER OF ROOMS
26
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Frequently Asked Questions about Heritage Suites Hotel
Which popular attractions are close to Heritage Suites Hotel?
Nearby attractions include Viti's Tuk Tuk & Car Driver (0.3 miles), Cambolac Art For The People (0.06 miles), and Claycult Cambodia (0.2 miles).
What are some of the property amenities at Heritage Suites Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Heritage Suites Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Heritage Suites Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Heritage Suites Hotel?
Conveniently located restaurants include Heritage Restaurant, Marum, and Peace Cafe Vegetarian Restaurant.
Are there opportunities to exercise at Heritage Suites Hotel?
Yes, guests have access to a pool during their stay.
Does Heritage Suites Hotel have an airport shuttle?
Yes, Heritage Suites Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Heritage Suites Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Siem Reap.
Are any cleaning services offered at Heritage Suites Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Heritage Suites Hotel?
Many travelers enjoy visiting Angkor Archaeological Park (3.3 miles), The Victory Gate (4.4 miles), and Wat Thmey (Killing Fields) (1.3 miles).
Is Heritage Suites Hotel accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.