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Heritage Suites Hotel

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1,154 Reviews from our TripAdvisor Community

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Showing 923: English reviews
Canberra, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Have just spent a week in Siem Reap to explore the amazing Angkor Temples. And what a joy it was to come home of an afternoon the the beautiful Heritage Suites Hotel. The rooms were beautifully appointed, the peace of no television was lovely. The pool area was a perfect size with a tranquil shaded pool and perfect service. The... More 

Helpful?
3 Thank Fooy
HSHSiemreap, General Manager at Heritage Suites Hotel, responded to this review

Dear Fooy, Thank you for your kind words! We're glad to hear that you had a wonderful visit to Siem Reap, and that you enjoyed our warm service and hospitality. We're also happy to hear that you enjoyed our tranquil rooms and pool area. We know that sometimes the "city noises" can be a bit intrusive and we thank you... More 

Melbourne, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What's not to like. This small peaceful and stylish hotel is full of lovely staff who smile and are always ready to help. Many of them come through a local school, which is testimony to the people of Siem Reap, as the service is second to non. So friendly helpful and competent. The rooms are beautiful food is great (especially... More 

Helpful?
2 Thank anglophile_7
HSHSiemreap, General Manager at Heritage Suites Hotel, responded to this review

Dear anglophile_7, Thanks for your wonderful review of our little "hidden gem" and our team. Many of our team members come from the local Sala Bai hospitality school, which helps underprivileged young Cambodians build successful careers in the hospitality industry, and we're delighted to hear that you enjoyed their warmth and hospitality. Thanks as well for your kind comments regarding... More 

Amersham, United Kingdom
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in Siem Reap not knowing what to expect - this Hotel was a lovely positive surprise. The old colonial look and feel suited us perfectly. The rooms are a good size and the bathrooms are great. Separate WC as well. The beds are comfortable and good wifi. The staff are attentive and the breakfast is good and varied.... More 

Helpful?
1 Thank RomanovTraveller
HSHSiemreap, General Manager at Heritage Suites Hotel, responded to this review

Dear RomanovTraveller, We're delighted to hear that you had such a great visit with us! We put a strong emphasis on ensuring that our guests feel right at home, and we're glad to hear that our team made you feel so welcomed. Thank you as well for your kind feedback regarding the Heritage Restaurant, our chef is very passionate about... More 

London, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel has a very clean and colonial aesthetic with wood and big windows being the norm in the lobby. The bar is centre piece with a huge variety of drinks on offer. The rooms are extremely nice with very good air conditioning and comfortable beds. Wifi is fast enough for most things (although videos may be a bit slow... More 

Helpful?
1 Thank Travelling2Max
HSHSiemreap, General Manager at Heritage Suites Hotel, responded to this review

Dear Travelling2Max, Thank you for your kind feedback! We love making our guests feel welcome, and we're happy to hear that you found a nice "home away from home" in our little tropical escape! We're glad that you found our staff to be friendly and helpful, and we understand that certain language barriers can prove challenging at times. Thank you... More 

Bengaluru (Bangalore), India
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What great welcome to Siem Reap, being picked up in a vintage Mercedes from the airport. Okay a heads up here, yes the cars are vintage and yes that means no headrests and no A/C. No issue. We booked the Red Poppy room. A spacious room that is great for families with young children. We didn't use the spa... a... More 

Helpful?
1 Thank Yellowdots
HSHSiemreap, General Manager at Heritage Suites Hotel, responded to this review

Dear Yellowdots, Thank you so much for your wonderful review of our little hideaway! I'm so happy to hear that you enjoyed your stay in the Red Poppy Room, and I'm glad that our Heritage Adventures team put together a pleasant riverboat cruise experience for your family. From all of us here at Heritage Suites, thank you for your visit,... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 21, 2016 via mobile

We stayed for 4 nights in a suite during our honeymoon trip. From the airport pickup - with cold towel and fresh pineapple juice waiting - we knew we'd made a good choice. We were greeted warmly in the hotel's beautiful lobby, before being guided to our suite. As a honeymoon surprise they had a warm bath full of rose... More 

Helpful?
4 Thank Alex T
HSHSiemreap, General Manager at Heritage Suites Hotel, responded to this review

Dear Alex, Thank you so much for your lovely review! I'm so happy to hear that you had such a nice and relaxing honeymoon. I'm glad to hear that you enjoyed your meal at Marum, and that the Heritage Adventures team took great care of you. I hope your Cambodian honeymoon was full of beauty and adventure and I hope... More 

Paris, France
Level Contributor
120 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed July 11, 2016

We have stayed in many hotels in Cambodia. All 20 suites here were renovated in 2015-16 and the lobby / restaurant / bar areas have just been refurbished - all worked amazingly well for us! Very attentionate service with extraordinary concern for details and guest wellbeing. The Heritage restaurant serves top rate Khmer and Western dishes, rare enough a combination... More 

Helpful?
3 Thank MagnusBvi
Jam N, General Manager at Heritage Suites Hotel, responded to this review

Dear Magnus, Thank you so much for your kind words! We're happy to hear that you enjoyed your visit with us, and we're delighted that you were pleased with our service and hospitality. We always aim to deliver the best service and experience for our guests, and we're glad to hear that everything worked so well for you during your... More 

Singapore
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 8, 2016 via mobile

The good thing about this hotel is its price and warm service. The overall decor is fantastic and colonial. The room is ok but a bit old. Because there is no window facing out only along corridor you don't get natural light. Book their heritage adventure, knowledgable guide and warm service. For breakfast order the noodle soup- nice.

Helpful?
2 Thank kenny078
Jam N, General Manager at Heritage Suites Hotel, responded to this review

Dear Kenny, Thank you so much for sharing your experience at Heritage Suites Hotel. We're happy to hear that you enjoyed your excursion with Heritage Adventures, and that you found our service and decor to your liking. Thank you as well for your feedback regarding your room, we're always very appreciative of guests' opinions and, we take them into consideration... More 

New York City, New York
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 8, 2016

I've stayed here twice over an eight year period and its my favorite hotel in SE Asia. Not only is the design chic, glamorous and ultra comfortable without feeling precious, but the service is outstanding. My family and I feel we're more guests in our country home or some fabulous club than hotel guests. Staff treat us like old friends,... More 

Helpful?
3 Thank Burbatana
Jam N, General Manager at Heritage Suites Hotel, responded to this review

Dear Burbatana, Thank you so much for your kind review! We're delighted to hear that you had such a fantastic holiday, and we're happy to hear that our personalized service made you feel right at home. We hope you had a fabulous visit and we hope to see you again the next time you find yourself in Cambodia! More 

St. Albans, United Kingdom
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 15, 2016 via mobile

3 dots is average, not bad! Given the price and posting as a boutique I would expect a little more. It was a lovely building with great service, but for the price not really up to what I would expect. Our room was nice, very big but the outdoor shower wasn't working, the Jacuzzi needed a good clean and there... More 

Helpful?
Thank McCWaite
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Small and Charming Boutique Hotel|20 Suites & 6 Classic Guestrooms | Sophisticated - but not trendy | Luxurious - but not ostentatious | Timeless - yet recognizably of its time | Genuine hospitality | One block away from the Siem Reap river |Twenty minutes from the Angkor temples|Five minutes to downtown Old Market| Saltwater pool, Spa, fine dining Restaurant & Zinc Bar | Regular Happy Hours from 5pm to 7pm at the Cocktail Bar | EVERY TUESDAY - ROYAL APSARA DANCE from 7.30Pm - 8.30Pm | EVERY THURSDAY - JAZZ IN THE CITY from 7pm to 10pm ... more   less 

Additional Information about Heritage Suites Hotel

Address: Wat Polanka, Slokram Village, Siem Reap 93101, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Price Range: $116 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Suites Hotel 4.5*
Number of rooms: 26
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Also Known As:
Heritage Suites Hotel Relais And Chateaux
Heritage Hotel Siem Reap
Heritage Siem Reap
Hotel Style:
#4 Business Hotel in Siem Reap
#8 Romantic Hotel in Siem Reap
#16 Luxury Hotel in Siem Reap
#17 Spa Hotel in Siem Reap
#24 Family Hotel in Siem Reap
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