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Empress Angkor Resort & Spa

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Empress Angkor Resort & Spa
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342 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Osaka Prefecture, Japan
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

新館の3階に泊まりました。夜の10時過ぎ、ベランダに出て、窓に蚊の絵と×があったので、蚊が入ってはいけないと思い窓を閉めました。窓は軽く滑る様に閉まりました。で!部屋に戻ろうとすると、なんと窓にロックがかかっていたのです!ツアーで来ていましたが一人参加、下を通るホテルマンを待ち一人発見。" The window is locked.I can't enter the room. Help!"ルームナンバーを伝え待ちましたが、なかなか来る気配なし・・・2人目のホテルマン発見。夜も遅いしもうこの人を逃すといないと思い必死でした。待って待って、、やっとドアがあきました。ほっとしました。有難う、です。一人旅の方、十分気をつけて下さい。レトロ調で綺麗なホテルですが、まさかこんなトラブルにあうとは思っていませんでした。もし中庭側でなく、裏側ならホテルマンは通らなかったかも、と思うとぞっとしました。日本でこのような事はありません。レアなケースかもしれませんが注意点として宿泊客に知らせて欲しいです。私の様な怖くて不安な思いをする事がない様に・・・。最後にドアを壊し入って来てくれて本当に助かりました。壊すのも決断がいったと思います。夜遅いのにすぐに鍵を直して下さり有難うございました。

Helpful?
Thank akkororin
Bangkok
Level Contributor
62 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Spent two nites here while visiting Angkor Wat. The room is spacious clean. The bed comfortable. I found all service was good. Breakfast is so so. Wifi internet is very slow but this maybe Cambodia standard. It is a pretty big hotel with tour groups. Overall it is still a good hotel for short stay.

Helpful?
Thank zakBKK
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I will start by talking about the service first - What made my stay great was the hospitality and kindness of the front office manager Mr.Mut Sarik . His professional attitude and the ability to provide a 100% best quality service is fantastic. He provided me the BEST customer service and even tho I had planned to stay in this... More 

Helpful?
2 Thank Emma K
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Ms. Emma, Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our... More 

Petaling Jaya, Malaysia
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 3 nights in a Premier Family Room for 2 adults 2 children. Hotel is near to airport. Very grand entrance, quick check in, friendly and helpful staff. Beautiful hotel grounds, clean and big pool. Rooms are very clean, bathroom has a big claw foot bath tub with shower. Complete amenities in the room .

Helpful?
1 Thank SaraAsh
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear SaraAsh, Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our staff.... More 

Kuala Lumpur
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

Definitely amazing value compared to hotels around the world. Staff is helpful and polite, just like most locals. Food is very affordable, we ordered a few of the local dishes, the taste is comparable to other local restaurants. The only problem is with our request for non-smoking room, the room offered to us is located on a smoking floor. There... More 

Helpful?
1 Thank myhotelfan
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear myhotelfan, Warm greeting from Empress Hospitality Group, Siem Reap! We would like to thank you very much for sharing your brilliant experience with our Empress Angkor Resort & Spa. It is our honored that you have given us high review. I am extremely exited to hear that you are immensely loving our best customer service of all our staff.... More 

Torquay, Australia
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 15, 2016

We stayed here for over a week and had 2 rooms for us and the kids. The food was terrible and service was slow to none existent in the Restaurant and Bar area. Buffet breakfast is included and the food labels all wrong, quiet funny to read actually as English is not there native language. The breakfast buffet's saving grace... More 

Helpful?
1 Thank Richard B
San Francisco, California, United States
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 12, 2016

The staff were incredibly helpful and polite. The hotel was great. It was a little empty while I was there, but that created for a quiet, restful stay. The architecture was superb. The pool area was amazing as well. The buffet was ok, but since it was included in the cost, it was sufficient. They even had a musician play... More 

Helpful?
3 Thank DP-California
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Mr/Mrs. DP-California, Warm greeting from Empress Angkor Resort & Spa! I would like to say thanks you for speeding valued time with us to stay in our Empress Angkor Resort & Spa and also sharing your brilliant experience during your stay. It is our honored that you have given us high review. I am extremely exited to hear that... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 11, 2016 via mobile

When booking a 5 star hotel I have great expectations and these weren't exactly met. We booked via booking.com and registered 3 children. Yet there were no blanket, pillows or towels for the 5 th person. Everyday we have to go to the reception for towels. It is indicated that you get a 20 % discount in the restaurant. But... More 

Helpful?
2 Thank Camilla K
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Camilla , On behalf of our team, I would like to thanks for choose our Empress Angkor Resort & Spa to be your accommodation. Regarding your complain about “We booked via booking.com and registered 3 children. Yet there were no blanket, pillows or towels for the 5 th person. Everyday we have to go to the reception for towels... More 

Hong Kong, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 17, 2016 via mobile

We stayed here for two nights. Spend two days by the pool and one day at the temples. The pool is great and was always basically empty. The cocktails are yummy. The food is the worst food I've ever had. We ordered room service the first night, it was basically inedible. Then we ordered French fries at the pool and... More 

Helpful?
1 Thank Shaines90
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Shaines90, Thank you for taking the time to provide your feedback regarding your recent stay with Empress Angkor Resort & Spa. behalf of our team, I would like to thanks for choose our Empress Angkor Resort & Spa to be your accommodation . Regarding to Crap Food for room service and pool was check and try avoid about this... More 

New York City, New York
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 12, 2016

Based on the ratings on TripAdvisor I decided to stay at the Empress. I have very mixed feelings about this place. The hotel provides free shuttle service between the airport and bus station in Siem Reap. I had sent a request with pick up details at the bus and had requested confirmation. I did not receive confirmation, so I sent... More 

Helpful?
2 Thank Cora C
ROUSDALY U, E-Commerce at Empress Angkor Resort & Spa, responded to this review

Dear Cora , Thank you for taking the time to provide your feedback regarding your recent stay with Empress Angkor Resort & Spa. behalf of our team, I would like to thanks for choose our Empress Angkor Resort & Spa to be your accommodation . Regarding to Food problem was check and try avoid about this problem could not happen... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Planning a trip, anniversary or romantic holiday? Our Hotel offers you a chance to take a step back in time, where life moves at a much slower pace and the atmosphere is one of calm and peace. Relax and enjoy a getaway with each other in Siem Reap, the ancient City of Cambodia and the Angkor Wat Temples the most subdued and magical CityEmpress Angkor Hotel is a luxurious hotel offering 208 lavishly furnished rooms and wide range of facilities such as in-house spa, gym, outdoor swimming pool and Jacuzzi etc.Furthermore, each room is elegantly appointed rooms and suites are complemented by the finest personalities to make this one of Empress Angkor Hotel'best accommodation experiences. Air-Conditioning, bathropes, slippers and full list of in-room features one comes to expect of a true convenient hotel. Our premium floor offer stunning view across the city and tropical landscape view.The in-house restaurants serve a wide selection of Khmer and international dishes. ... more   less 

Additional Information about Empress Angkor Resort & Spa

Address: National Road #6, Opposite Cultural Village, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Price Range: $40 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empress Angkor Resort & Spa 4*
Number of rooms: 208
Reservation Options:
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Also Known As:
Empress Angkor Siem Reap
Hotel Empress Angkor
Hotel Style:
#74 Family Hotel in Siem Reap
#76 Luxury Hotel in Siem Reap
#89 Spa Hotel in Siem Reap
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