This was our second visit to Siem Reap, having last stayed at Belmond's La Residence D'Angkor back in 2009. While the Belmond property was good, we're glad that we "upgraded" to Amansara this time, which is a far superior establishment in every single way (although priced far higher as well, I might add.) Amansara is the 16th Aman that we've stayed at, and it ranks in the upper tier of Amans as far as service is concerned. From the time that we were greeted at Siem Reap Airport to the time we waved goodbye to GM MJ Birch and his wonderful staff, we were well taken care of with nothing left wanting. The warm, gentle hospitality that is the hallmark of Amans (especially its Asian properties) was in full effect in Siem Reap, and everything seemed to work like clockwork. It wasn't just the front desk staff that were aware of our plans and preferences - everyone seemed to know our wants, desires and our planned outings, so much so that every aspect of our time there (dining, room cleaning, spa treatments, etc.) were meticulously arranged and executed in a seamless manner. And at almost every turn, MJ was always there to ensure that no stone was left unturned in an effort to make us feel as pampered as can be. MJ is about as hands-on as any GM that we've encountered, and was eager for constructive feedback that we occasionally shared with him during our time there. Judging from his attitude and professionalism, MJ is definitely a rising star among the Aman GM ranks. While the property grounds are not as expansive as some others (such as Amankila or Amanemu), it was nonetheless well maintained and features a pretty grove of trees that line the walkway to the rooms. Although we did not take a dip in the main pool, it was well maintained and the cabanas were always kept clean and ready to be used at any time. We stayed at their top-category Pool Suite, which was nice but unnecessary if you don't intend to take advantage of the pool. Otherwise, the room layout and space is pretty much the same across all 3 category of rooms. In a way, this is where we wish they'd offer a larger type of rooms - we are accustomed to at least 100 square meters of indoor space (the Suites here are anywhere between 70-75m²), and having separate living and bedrooms. At Amansara, they're more akin to a Junior Suite, which is okay, but between the slightly reduced indoor footprint and the lack of any view, it's not exactly a place that we felt we needed to stay in for extended periods of time. We had a private Aman driver and guide that took us to the top sites, and we were able to do whatever we wanted, when we wanted to. Synat was a wonderful and charming guide, and was more than eager to adjust the schedule (and order) of the excursions based on our preferences. And each time we returned to the vehicle, our driver Sineth greeted us with a warm smile, cold towels, and bottles of refreshments to keep us hydrated. Meals at Amansara were above average. The selections on the menu are not as expansive as those that are found in some other Asian Amans, but what they had was prepared perfectly and presented beautifully. Even simple salads had a variety of vegetables, with flavorful dressings that were neither too sour or salty. I'd definitely recommend you try out the Cambodian offerings from the Khmer course - it's a lovely, family-style arrangement with palate-stimulating soups, sauteed veggies, curries and more. While I wouldn't put the F&B quality in the same class as Amanpuri, for instance, considering that we were in Cambodia, the quality of the dining experience was remarkably good. As a stand-alone resort, Amansara won't win any awards when compared to, say, Amanpulo. However, as a city resort in a country not renowned for luxurious accommodations or standout service, the fact that we had an enjoyable and flawless experience gives us renewed faith that the Aman ethos is alive and well, especially at some of its classic Asian properties.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.