Ta Prohm Hotel And Spa
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Pokambor Avenue, Mondul I, Sangkat Svay Dangkum, Siem Reap 00855 Cambodia
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$79
$29
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Free cancellation until 08/15/21
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Room & Suite (153)
Dining (53)
About
#196 of 575 hotels in Siem Reap
Location
Cleanliness
Service
Value
Travelers' Choice
Ta Prohm Hotel and Spa offers exceptional value for money, a high standard of modern western comfort with traditional Khmer hospitality, style and elegance.
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Full view
Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Billiards
Airport transportation
Meeting rooms
Foot massage
24-hour security
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
Bottled water
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Centrally Located
Languages Spoken
English, Japanese, Khmer
Location
Full view
100Great for walkers
Grade: 100 out of 100
305Restaurantswithin 0.3 miles
78Attractionswithin 0.3 miles
Contact
Pokambor Avenue, Mondul I, Sangkat Svay Dangkum, Siem Reap 00855 Cambodia
Getting there
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322Reviews3Q+A30Room tips
Reviews
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Popular mentions
A/C wasn't cool, bathroom was dirty, fridge was dirty, floor was dusty, room was dark, staff didn't seem to care. Luckily we didn't pay yet and just canceled our reservation and went to another hotel...
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Shocking service from Agoda and lack of response to complaint… eight weeks later and no refund. Visited Siem Reap with my pregnant wife on 2nd May. With the times being as they are we expected a quiet Siem Reap. We did not expect a shut-down hotel to still be accepting guests! We booked the Ta Prohm via Agoda as the price was attractive and the facilities of spa, swimming pool, sauna, gym, restaurant, cable TV looked great. I have used Agoda for more than ten years now without any issues. When we arrived at the hotel, that’s when the problems started. There was a ‘skeleton staff’ working at front-of-house which consisted of a security guard (who watched us struggle in with our bags) and a receptionist. The reception area itself was hot and stifling. The receptionist, who was very nice, checked us in and explained that the air-con was turned off in reception because they had closed down many facilities due to the covid situation. The spa/swimming/sauna and gym area was also closed, there was no restaurant available, and we could also not watch TV in our room as the cable television service was disconnected. I checked my bank and saw that the payment for the room had already been taken by Agoda. The receptionist at Ta Prohm apologised for the lack of facilities and was understanding of my decision to cancel the booking. After all, we had only chosen the hotel to be able to use the advertised facilities. After a seven-hour drive, it was disappointing to be informed that I would not be able to let off some steam in the sauna or work out the stresses of these times in the hotel gym. The receptionist did not know why the hotel amenities were still being advertised on the Agoda site, even though they were shut down… and was unable to tell me why I had not been called in advance to be advised of the situation. When I called Agoda customer service (I had to make an international call to the Thailand number as there is no Cambodian-based number to call), the hotel receptionist was quick to confirm the situation and authorise the refund. Unfortunately, the Agoda customer service rep I spoke with was a bit more difficult to deal with. It took more than one hour on the phone (the call at my expense) to determine that Agoda could refund the payment for the room but that this could take more than one month to process! The rep was very resistant to the idea of reimbursing any money or even ‘Agoda Cash’ in lieu of the money and time I had spent on the phone call or driving around the city finding another room. The rep was also very resistant to escalating the complaint to a manager, instead choosing to repeat the same response over and over again. Driving around Siem Reap with a pregnant wife and no hotel room, this long call was not really what I needed. Especially with things being so tight for money these days, I did not relish the prospect of footing the bill for the next room and waiting an unknown amount of time for a refund. The crazy thing about it was, it was all so avoidable. If the hotel had simply updated its Agoda listing to show what was closed and what was opened, we never would have been in this situation. Alternatively, if I were messaged or called I could have cancelled earlier. Further calls and emails to Agoda customer service followed. The time spent on trying to put things right was just increasing. I asked to escalate the complaint… but instead Agoda closed the complaint ticket, with a warning that extra charges might be applied ! ! ! And so, here we are, now more than eight weeks later, and no refund received yet to my bank account. It is not actually the money that bothers me. The thing is, as I explained to the customer service rep, I have used Agoda for more than ten years without any issues, I have always had a good experience… until this shocking episode. Needless to say, I will continue to pursue my complaint (though I don’t know what good it will do me). Perhaps if I cannot get my money back, my experience can be a warning to others, to double check that the facilities you book are the facilities you get, and also that once that money comes out of your bank account… you could be driving down a long road to get it back.…
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Date of stay: May 2020
Service
Helpful
My husband and I have recently stayed at Ta Prohm Hotel for 5 nights and had a really lovely stay. The Hotel is beautifully decorated and is a calm oasis in the middle of busy Siem Reap, with a great location and easy walk to Pub Street and the markets. Our room and bathroom was very comfortable and the staff went out of their way to be friendly and helpful at all times. Highly recommend this Hotel.
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Date of stay: February 2020
Location
Cleanliness
Service
Helpful
Response from Ta P, Manager at Ta Prohm Hotel And Spa
Responded Mar 12, 2020
Dear Valued Guest, Greeting from Ta Prohm Hotel and Spa! We are glad that you and your husband satisfied our hotel location, decoration, atmosphere, room and especially our staffs. Your comments and rating are very useful for us. We hope you have enjoyed your stay with us and feel free to contact me back anytime. Regards. Srey Mach - Hotel Manager gm@taprohmhotel.com
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Stayed for 5 nights in early January,everything about this hotel was superb,spotless clean throughout and the friendliest and helpful staff I've met on several holidays in recent years,I will definitely return here next year
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Date of stay: January 2020Trip type: Traveled solo
Helpful
Response from Ta P, Manager at Ta Prohm Hotel And Spa
Responded Feb 20, 2020
Dear Valued Guest, Greeting from Ta Prohm Hotel and Spa! We are really appreciated your rating and valuable comments about our cleanliness and especially staffs. Thanks you for sharing this experience and feel free to contact me back anytime for next trip in Siem Reap. Regards, Srey Mach - Hotel Manager gm@taprohmhotel.com
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Great location overlooking the river and markets. Right next to Pub street. Buffet breakfast with good selection of food. Friendly staff, thanks Sro Em Seab for looking after me. I would stay there again.
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Date of stay: January 2020Trip type: Traveled solo
Helpful
Response from Ta P, Manager at Ta Prohm Hotel And Spa
Responded Feb 18, 2020
Dear Valued Guest, Greeting from Ta Prohm Hotel and Spa! We do appreciate your valuable rating and comments above and we are glad that you have satisfied our location, atmosphere, surrounding, food and especially our mentioned staff. Your attendance is much more crucial for us and we hope to see again sooner in the near future. Regards, Srey Mach - Hotel Manager gm@taprohmhotel.com
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PRICE RANGE
$33 - $64 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel ta phrom
LOCATION
CambodiaSiem Reap ProvinceSiem Reap
NUMBER OF ROOMS
76
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Claim Your Listing Frequently Asked Questions about Ta Prohm Hotel And Spa
Which popular attractions are close to Ta Prohm Hotel And Spa?
Nearby attractions include Soul Train Reggae Bar (0.2 miles), Gemological Institute of Cambodia (0.2 miles), and Long's Bar (0.2 miles).
What are some of the property amenities at Ta Prohm Hotel And Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Ta Prohm Hotel And Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ta Prohm Hotel And Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ta Prohm Hotel And Spa?
Yes, free public parking nearby, secured parking, and street parking are available to guests.
What are some restaurants close to Ta Prohm Hotel And Spa?
Conveniently located restaurants include WILD - Creative Bar & Eatery, Elia Greek Kitchen, and Sambo - Khmer & Thai Restaurant.
Does Ta Prohm Hotel And Spa have an airport shuttle?
Yes, Ta Prohm Hotel And Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Ta Prohm Hotel And Spa located near the city center?
Yes, it is 0.9 miles away from the center of Siem Reap.
Which languages are spoken by the staff at Ta Prohm Hotel And Spa?
The staff speaks multiple languages, including English, Japanese, and Khmer.
Are there any historical sites close to Ta Prohm Hotel And Spa?
Many travelers enjoy visiting Angkor Archaeological Park (4.2 miles), Wat Thmey (Killing Fields) (2.1 miles), and Phnom Bakheng (4.9 miles).
Is Ta Prohm Hotel And Spa accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.