From the minute we were picked up from airport to departure after 3 days, the service and hospitality from Sofitel Angkor has been simply outstanding. We made the best decision to book our stay in Ankor with Sofitel as it was such a memorable stay. The hotel room and property was well maintained clean and spotless. Salom from concierge was very helpful and responsive in arranging our excursions. Our transfers and tours in Angkor were handled very professionally by Kemara and Tong Anh ensuring that we were not drained by end of the day and being very attentive to our needs. The lady at the spa Sinat did a great job in ensuring that I was well taken care of after the tours. Also a very special thanks to Sorn Sam for an amazing job in handling our many requests and making sure that we had an amazing stay in Sofitel Angkor. We have highly recommended Sofitel Angkor for the stay in Siem reap to our friends and colleagues.…
The service was extremely good. Everywhere you look there is someone ready to help you. The staff is always friendly and everyone speaks very good English. The staff is very professional. It has a great amenities such as the spa and the restaurant has the best Cambodian food you will ever find. 10/10 would recommend
This hotel has the friendliest and most helpful staff I have ever come across. When I badly injured my ankle they arranged a car to take me to the hospital and when I returned I found flowers in my room. A staff member packed my bag and others wheeled me around. Nothing was too much trouble. I was already impressed before the accident - the breakfast was decadent and the hotel is wonderfully well presented. Afterwards I am quite simply blown away.
Services at this hotel was amazing. Staff were very friendly and helpful, as well as helping us to book tours. The location was great and the facilities was wonderful - it was hard to get the kids out of the swimming pool.
I stayed in this hotel for 3 nights in July 2022. The hotel has a lake in its premises, and there are small bridges linking the main lobby to the guest rooms and other facilities. The landscape is really beautiful with exotic flowers and birds. I had access to the executive lounge, located along the lake, which is highly recommendable in terms of its food, drinks and well-kept facility. The service provided by the hotel staff was impeccable. The pool is also nice and wavy, and it is one of the largest---probably longer than 50m's---I have ever seen in resort hotels. The hotel will be ideal for honeymooners as well as for family vacation.
Obviously I didn't visit all the hotels in Siem Reap, but based on my experiences in the hotel and what I saw of the other hotels, I think that this is the best hotel in Siem Reap. From the moment I arrived, until the moment I left, I felt welcome. My loyalty was appreciated and rewarded. I do recommend rooms with lounge access. The snacks are so tasty and nice. You come home to an oasis of tranquility and luxury after your visit to the temples. Everyone, from the manager to the gardeners is very friendly and helpful. I will be back!
From check-in to check-out, every aspect of the hotel from room, breakfast and service were exceptional. Love how the hotel embodies the nature around it. We were so well-taken care of. We would choose Sofitel @ Siem Reap every single time.
Our stay at Sofitel was awesome. The rooms were quite large, everything was very clean and the staff was extremely friendly and helpful and took really good care of our family. The Location of the hotel is good for a visit to the temples and the hotel garden is really great..
I love nature, and this hotel embodies its serenity. Imagine waking up every morning to the sound of birds chirping outside my hotel room balcony is pure bliss. The staff and front office manager, Ken, are always attentive to the guests and ensure that their needs are met. For example, when I had a minor eye swelling, Ken graciously walked with me across the street to a nearby clinic to see the doctor. That is exceptional service, which I greatly appreciate. Overall, I had a wonderful stay at this welcoming hotel and look forward to returning for future stays.
Wonderful hotel, good service, charming design. We stayed as a family for visiting Siem Reap. Hotel has a old French style design, rooms were clean and swimming pool and facilities were well kept and clean. Wonderful staff here, they always seemed to be doing something to maintain or clean the place. Wonderful restful stop after a long day of hiking and touring Angkor. Highly recommended!