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GZ Premier Luxury Residence & Spa

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Chocolate Road Behind Angkor High School, Siem Reap 17262 Cambodia
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Traveler (18)
Room & Suite (15)
Dining (7)

About

#304 of 525 hotels in Siem Reap
Location
Cleanliness
Service
G&Z Premier Luxury Residence & Spa is a newly built 5-star luxury property opened in 2019 and located in the heart of Siem Reap, Cambodia. Situated just 1km from the center of Siem Reap, this property offers guests the chance to experience quality service and Cambodian hospitality at its finest. All rooms at this property are designed in a French Colonial style and are modern and spacious, with o
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free internet
Pool
Free breakfast
Bar / lounge
Airport transportation
Spa
Wifi
Internet
Restaurant
Shuttle bus service
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13Reviews0Q+A1Room tip
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Popular mentions
We felt that the high ratings and given stars, reviews and the name of the hotel itself was kind of misleading. Considering that it is a newly built hotel it didn't feel like it. The location is 15 min walk from the city center, as there are no good roads for walking it is better to take a tuk tuk. At the opposite of the hotel is SR high school which is a bit noisy but it didn't bother us too much. The shower and toilet is in one open space, I agree, this is a bit strange and after showering you can't use toilet without getting your feet totally wet again. But as I read later, this is Cambodian style bathroom. We didn't find a spa in the hotel, but there was a option to order a masseuse in the room, probably that meant spa. If you expect a hotel to have a standard gym then it's not there. There are only a couple of older exercise equipment by the pool. The training area by the pool is tiny. Having experienced a 5* hotel breakfast buffet, we can say that the buffet at this hotel is certainly not meeting expectations. The choice was rather small and one-sided. The room and the hotel itself were clean and the staff were nice and very helpful, it felt like they were trying their best to make everyone feel good during their stay. The hotel also offers a free airport transfer service, ehich is very nice. All in all, we think that a fair rating would be good 3*.
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Response from gzinvestmentgroup, General Manager at GZ Premier Luxury Residence & Spa
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to write a review for us. We would like to mention that our hotel was built in September 2019, so the hotel is still considerably new by most standards. However, we do apologize that the property and facilities were not able to fully meet your expectations on this occasion. We will do our best to work on the points as mentioned and make improvements and changes accordingly in order to exceed our service for future clients. We would like to wish you all the best and safe onward travels. Best regards,
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I loved staying here. The rooms and pool are stunning and clean. The staff was incredibly friendly and answered all my questions. It’s about a 15 min walk from Pub Street which isn’t far and kind of allows you to escape the busy touristy areas. There are still lots of restaurants close by though.
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Response from gzinvestmentgroup, General Manager at GZ Premier Luxury Residence & Spa
Responded 4 weeks ago
Dear Guest, Thank you for your excellent review. We are so pleased to hear you loved our friendly staff, location, rooms and pool. We wish you all the best and we look forward to welcoming you home again on your next visit. All the best, James
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This is most certainly not a 5 star hotel and I just can’t understand who is giving such high ratings as it is misleading people who trust Trip Advisor. Our friends in Siem Reap discouraged us from booking this hotel but considering the high ratings and good price we did not heed their warnings. The facts: It is a newly constructed hotel but build Cambodian style, poor finishes, opposite the SR high school which is noisy and strange bathroom set up with bathtub on the balcony completely open so all other rooms can are the tub. The bathroom has a shower and toilet in one open space, after showering you cannot use the toilet without getting your feet totally wet again. There is a small refrigerator sitting on the bedroom floor, not built into anything, just plugged in the wall. The safe in the room cannot be locked and the staff had to give us the override key to lock and unlock. Be careful because it has a fingerprint reader, you think it is locked but using any finger will open the safe. The breakfast buffet was given high ratings but during our whole stay only one morning had a buffet, stale bread, cold coffee and a small fruit selection. Other day you had to order American, Continental or Asian which takes then more than 30 minutes to bring you two poached eggs an a cold coffee. Dreadful experience, this is not as good as 2 star hotels we have stayed in cities in the countryside. At most they should be charging $30.00 per day all In. To the left of the hotel is a noisy building site and the street is littered with trash. We feel cheated by both the hotel and trip advisor.
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Response from gzinvestmentgroup, General Manager at GZ Premier Luxury Residence & Spa
Responded 4 weeks ago
Dear Guest, We are sorry to hear of your experience at our property. We appreciate your time to write us a review as this will help us improve our service for future clients. I would like to mention about a few points from your review: - The layout of our bathrooms are designed in local style with a walk in shower and open air bathtub. The bathroom layout is shown with detail photos during the booking process. - Our staff would have happily helped you with the refrigerator or safety box - however we will prepare more clear instructions for how to use following your feedback. - We will also improve our breakfast, especially working on the speed of our service. We are very well noted with your comments and our F&B Manager will retrain and restructure our staff accordingly. We would especially apologize for the nearby construction next to and opposite our hotel as detailed in your photo. We would like to note that this is unrelated to our property and is somewhat out of our control. However, the construction noise is minimal and cannot be heard inside the hotel building. We hope that you are confident with our response that we will improve on all the points mentioned and we welcome you to send us an email if you wish to give our property a second chance. We would happily assist you personally on your next visit. Kind regards, James
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The rooms we were allocated were good. But the locality was not nice. You won’t feel walking back after 8-8:30 pm from a nearby Restaurant or Pub Street which is really a walking distance . Breakfast was ok, not much variety. Be careful with the miniature alcohol bottles displayed in the room. The day we checked in there were 3 tiny bottles, later they were not there and with our busy tour schedule we forgot to ask. While settling the bills we were charged for them and once we told the lady at the reception that we never consumed them she immediately took it off our bill. Front desk was very helpful and sweet.
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Response from gzinvestmentgroup, General Manager at GZ Premier Luxury Residence & Spa
Responded 4 weeks ago
Dear Guest, Thank you for taking your time to write us a review. We are pleased to hear you liked our rooms and found our staff to be helpful and friendly. Regarding our location, we are just 5 minutes walking to the main street and 15 minutes walk to the center of the city. It's also possible to take a Tuk Tuk for just 1-2$ to the old market area if you prefer. Regarding the in-room mini-bar, we apologize that there was a problem with this and are happy to hear that our front desk was able to help you out in an efficient manner with this issue. We would like to thank you once again for your comments and we hope you can return to G&Z again. We will surely strive to improve our service for your next visit. Kind regards, James
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Fantastic hotel. The manager Mr Dara was so hands on. He goes out of his way to meet your every request. Other staff were also wonderful. Special mention for staff member Ben Ban. Ever smiling and willing to assist.
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Response from gzinvestmentgroup, General Manager at GZ Premier Luxury Residence & Spa
Responded Jan 9, 2020
Dear Guest,. Thank you so so much for your wonderful review! We are so happy to read your positive comments and kind words and are so pleased you enjoyed your stay. We look forward to welcoming you home again on your next visit! Kind regards,
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PRICE RANGE
$43 - $107 (Based on Average Rates for a Standard Room)
LOCATION
CambodiaSiem Reap ProvinceSiem Reap
NUMBER OF ROOMS
42
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Frequently Asked Questions about GZ Premier Luxury Residence & Spa
Which popular attractions are close to GZ Premier Luxury Residence & Spa?
Nearby attractions include Kanell Dinner Show (0.2 miles), Rehash Trash (0.1 miles), and Georges Distillery Rum Tasting and Making Siem Reap (0.2 miles).
What are some of the property amenities at GZ Premier Luxury Residence & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at GZ Premier Luxury Residence & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at GZ Premier Luxury Residence & Spa?
Yes, free parking is available to guests.
What are some restaurants close to GZ Premier Luxury Residence & Spa?
Conveniently located restaurants include Haven, Georges Rhumerie French Restaurant, and Urban Tree Hut.
Are there opportunities to exercise at GZ Premier Luxury Residence & Spa?
Yes, guests have access to a pool during their stay.
Does GZ Premier Luxury Residence & Spa have an airport shuttle?
Yes, GZ Premier Luxury Residence & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to GZ Premier Luxury Residence & Spa?
Many travelers enjoy visiting Angkor Archaeological Park (4.4 miles), Wat Thmey (Killing Fields) (2.4 miles), and Cambodian Cultural Village (2.9 miles).