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Terrasse des Elephants

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#163 of 331 Hotels in Siem Reap
Certificate of Excellence
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1 room 2 adults 0 children
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372 Reviews from our TripAdvisor Community

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Showing 270: English reviews
Parla, Spain
Reviewed yesterday NEWvia mobile

My conclusion about this place... business is going down in whole town and this place decided to cut expenses on maintenance and staff... really pity but shower was broken, light broken, fan broken, ... after push several days only 50% of the problems was solved. Workers are nice but problem seems to came from the top.

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Helpful?
Thank Andrespain
Reviewed 4 days ago NEW

Overall, I wouldn't recommend this hotel. The good: - Great location near pub street - Unique decor - Excellent rooftop pool The bad: - Although the staff were friendly, we had significant communication trouble (we only speak English). This ranged from small problems, like not being able to obtain clean towels, to large problems like a major miscommunication for an...

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Thank TheTravelBugg17
Reviewed 1 week ago NEW

Sure, the photos look great, and the reviews are good BUT, once you get there, it's a different story altogether. We booked the place based on these same reviews, so how could it be so drastically wrong? First off - there are no lifts/elevators. Sure, the staff help you lug your stuff up but if you have issues with mobility...

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Thank Knottynur
New South Wales, Australia
Reviewed 1 week ago

This place was disgusting. Its a little bit depressing trying to write this review because I think I've tried to forget how bad it was. To start, there was at least one mouse in the room. I saw it. It was snacking on the "complimentary" fruit. We had someone show us our room upon checkin, and I should have been...

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Thank Julie B
A TripAdvisor Member
Level Contributor
13 reviews
5 hotel reviews
Reviewed 1 week ago via mobile

We drove into Siem Reap at dusk, didn't do any prior booking or planning for accommodations. Saw a couple other hotels in the area before this one. The staff was very nice and accommodating, they let us check out the room before we booked it. The hotel style is very different, almost like a piece of art. Very cultural. We...

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Thank A TripAdvisor Member
Brussels, Belgium
Reviewed 3 weeks ago

This hotel is not too bad, but it is long gone glory. The building clearly needs restauration, as does the swimming pool and bar. The room was clean but there was a general shortage of towels in the hotel. This is really unpleasant, especially when there is a pool. Staff is friendly but English is sometimes a problem. Breakfast is...

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Thank Valerie G
Reviewed 3 weeks ago

Siem Reap was a spur of the moment trip in addition to our travels. Travelling from Bangkok, we had not pre booked a hotel or hostel and left it to the night we arrived. As we arrived, the taxi driver took us to two places which were not open and did not look appealing. We stumbled upon Terrase Des Elephants...

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Thank Shyam P
Paris, France
Reviewed 4 weeks ago via mobile

We had lunch with my family at this place, and it was awful. Despite having repeated the order twice, they didn't manage to get it right, my pizza never arrived. The burger was cold. Staff seemed genuinely concerned but ultimately didn't care. Avoid at all costs. There are so many nice places to try in Siam Reap.

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Thank gounthar
Cannock
Reviewed 4 weeks ago

This hotel is truely iconic. It looks from the outside all colonial....and once inside it is done out wonderfully. I stayed in a room one the top floor right next to the roof-top pool...it was two storey , and even had a water feature with water lillies in the room. I was totally blown away by it all. the roof...

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Thank DeanCannock
Reviewed December 17, 2016 via mobile

This was supposed to be our best stay but turned out to be the worst one. We paid an extremely expensive room for Siem Reap room. What went wrong: -Our room was just aside from a construction site. Workers began at 8am till 6pm (even on Sunday!!!!). We could not rest. -We had to ask to make our room clean,...

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Helpful?
Thank Felipe G
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The hotel is very conveniently located in the heart of Siem Reap town. Surrounded by galleries, boutiques, restaurants & cafes, the central bus station, the Old Market (Phsar Chas) and the Pub Street, our hotel guests have everything in just 3 mins walking distance. The hotel is a perfect place to start your explorations of one of the world's architectural wonders, the famous temples of Angkor. The hotel is approximately 6km from Siem Reap International airport. ... more   less 

Additional Information about Terrasse des Elephants

Address: Sivatha Road, Siem Reap, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Price Range: $37 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Terrasse des Elephants 3.5*
Number of rooms: 17
Reservation Options:
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Also Known As:
Terrasse Des Elephants Hotel Siem Reap
Hotel Style:
#69 Romantic Hotel in Siem Reap
#107 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travelers have asked, with answers from Terrasse des Elephants staff and other travelers.
10 questions
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Canton of Geneva, Switzerland
Penang Island, Malaysia
over a year ago

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Questions? Get answers from Terrasse des Elephants staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are bad. Pick another hotel”
 of 5 bubbles Knottynur, 1 week ago | Read review
“Keep looking, go elsewhere”
  • Water feature with bonus stagnant dirty water
  • Mouse eaten fruit. Yum yum
 of 5 bubbles 581JulieB, 1 week ago | Read review
“If you can get a room on top floor, do so....being next to the pool is great.”
  • water feature..with shower in background
 of 5 bubbles DeanCannock, 4 weeks ago | Read review
“I had a Superior room, which only offered extra 'luxury' of a pond in the room.”
 of 5 bubbles InderG_12, Dec 10, 2016 | Read review
“First floor is a good idea as there is no lift”
 of 5 bubbles Marinda-Only-You, Oct 20, 2016 | Read review
5 of 5
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