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Smiling Hotel & Spa

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Smiling Hotel & Spa
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128 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Reviewed 4 days ago NEW

I have rated very good but not excellent because (1) it did not have wifi in the room as promised, (2) the air-con was noisy, (3) only 2 out of the 4 power supplies were working and (4) there was a cockroach in our bathroom on the last night. Given the environment of the country, I won't rate it lower...

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Helpful?
Thank Wong J
Kochi (Cochin), India
Reviewed October 11, 2016

Smiling hotel was a comfortable clean and attractive place. However renovation was going on and water from the pool made our area bit slippery.( We were on the first floor) But service was excellent and the hospitality made up for this. Our guide Chei was a knowledgeable and friendly man and he ensured the success of this trip. The icing...

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Thank shailoo m
Heng S, Public Relations Manager at Smiling Hotel & Spa, responded to this review

Thank you very much for your stay at our hotel. and we hoping, you will come to stay with us again. Have a good trip and all the best for you. Kindly regards, Mr. Sothea

Guangzhou, China
Reviewed October 7, 2016 via mobile

I stayed here for four nights. The room was clean and neat but the shower/tub leaked all over the floor when you showered. Wifi didn't work in our room so we had to stand in the hall or lobby to access it. Local Staff was friendly and very helpful (apart from one lobby staff who seemed to hate us). Apart...

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Thank livtravelsabroad
Heng S, Public Relations Manager at Smiling Hotel & Spa, responded to this review

Thank you very much for staying with us. Now all of our shower already fixed. And for the Wifi, we are provide for guest use at lobby only but some room can use. We hoping, you will come to stay with us again and we will give you a good room and can use wifi in the room. Warm regards,...

Sydney, Australia
Reviewed October 3, 2016

The hotel wasn't located in the actual city which surrounded by resorts and high stars hotels.The price looked good but it wasn't worth with the star rating. I can says this hotel is naturally fulled of Chinese tour. Our room is at the 4th floors and still had noise from the pool below. It was bad to those who stayed...

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Thank Sovan N
Kuala Lumpur, Malaysia
Reviewed March 12, 2016 via mobile

Had a room facing the crocodile farm. The room is spacious and clean but sound proof is bad. Staff are helpful and check-in process is fast with staff bringing u to the room and explaining the available facilities. Breakfast buffet offers limited choices though is a 4 star hotel and should provide packaged marjerin rather than scooped butter submerged in...

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Thank 5Kyee
Reviewed November 9, 2015

My wife is Chinese and I am Dutch. We live in China and took this organized trip by a Chinese travel agency. I was the only foreigner is an all Chinese travel company. But I don't speak Chinese! 2 other Chinese friends of ours accompanied us. Chinese usually don't speak English at all, only the young or educated do, but...

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1Thank Reinier M
Phnom Penh, Cambodia
Reviewed September 24, 2015

It had so many stars on the website. The price looked good, but it turns out it was worth just a bit less than the amount we paid. To start I had a terrible time getting the management to confirm an airport pickup. The website says, "Free round trip transfer to airport or bus station". Eventually after I had some...

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Thank davidasia
Cambodia
Reviewed July 25, 2015

The Smiling Hotel & Spa is one of my favorite hotels. On arrival, I was greeted by the friendly staff with a welcome drink (nice touch). I was upgraded to a larger room (which was delightful and unexpected). I ate in the restaurant several times and the service was impeccable and food delicious and well priced. Breakfast was plentiful and...

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Thank rom619
Bangkok, Thailand
Reviewed June 7, 2015

The reception area is medium in size with no air-con. The receptionists are very welcoming and helpful. The room is very very huge for a standard room, the size is as big as the suite in some hotel. The room equips with 2 queen-sized beds and they can arrange a third bed if you ask them to. The room also...

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1Thank Stormy K
Reviewed May 5, 2015

Smiling hotel yet make me could not smile. Contact number unable to get through! E-mail to remind for pick up from Airport upon arrival no response, free pick up end up no one turn up, very disappointed! Room air-cons is not strong enough! warm! Power supply auto trip several time per day! Tuk-tuk under hotel reservation to Angkor wat, missing...

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Thank Lily C
SMILINGHOELSiemReap, Director of Sales at Smiling Hotel & Spa, responded to this review

Dear Lily C, We would like to thanks to you for taking the time to comment on our services and sharing your experience during your recent stay with us. We attempted to make our guests felt satisfied with our services, as you've mentioned we have noted and feedback to you as follow: - Contact number not connect because of the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Smiling Hotel and Spa is a newly established, Deluxe Four Star hotel, seeking to share true Cambodian hospitality and luxurious facilities with visitors the world over. Situated only four kilometers from the bustling city centre of Siem Reap and seven kilometers from the majestic Angkor Wat, Smiling Hotel and Spa is ideally positioned for those seeking to experience the wonders of Cambodia’s past as well as the exciting Cambodia of today. Boasting 150 well appointed rooms, with 86 more to be completed during 2012, Smiling Hotel and Spa offers luxurious and comfortable accommodation with international standards. Between the large outdoor swimming pool, massage rooms, spa and sauna, gym, restaurant and cafe, guests will be able to relax in facilities of the highest quality. Our friendly and accommodating staff will ensure that your stay at Smiling Hotel and Spa is unforgettable. ... more   less 

Additional Information about Smiling Hotel & Spa

Address: National Road No. 6, Chong Kaosou village | Sangkat Slor Kram, Siem Reap 0000, Cambodia
Location: Cambodia > Siem Reap Province > Siem Reap
Price Range: $44 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smiling Hotel & Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Smiling Hotel And Spa
Smiling Hotel Siem Reap
Hotel Style:
#101 Luxury Hotel in Siem Reap
#127 Spa Hotel in Siem Reap
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Questions & Answers

Questions? Get answers from Smiling Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room at the back of the hotel facing the pool and on the highest floor possible.”
 of 5 bubbles JuiTeoh, May 3, 2015 | Read review
“Ask for a room facing the pool”
 of 5 bubbles happyck, Feb 19, 2015 | Read review
“A pool view room is the best.”
 of 5 bubbles WDWZEUS, Jan 12, 2015 | Read review
“Rooms not overlooking the pool might be quieter but also may not have a good view. Highest floor appeared to be under rennovation for several rooms.”
 of 5 bubbles Worldexplorerforever, Oct 28, 2014 | Read review
“Nice Place for a short visit.”
 of 5 bubbles Rajiv1956, May 24, 2014 | Read review
5 of 5
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