We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Arenal

Calle Beni 340, Santa Cruz, Bolivia
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Arenal
View Map
Add Photo Write a Review

48 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Denver, Colorado
2 reviews
1 of 5 stars Reviewed September 27, 2015

When I first checked they gave me a room on the 9 th floor. Let's start by " I don't speak Spanish". So I get the top floor, if you have traveled in South America, you know that means the wifi has no chance of working. I enter the room and I put my fingers to my nose and tell... More 

Helpful?
Thank swrealestate
Bolivia
2 reviews
2 of 5 stars Reviewed July 18, 2015

I'm sure in it's day it was a beautiful Hotel. Rooms are huge and nice furniture, but in need of updating. It was a nice spacious room, with living room and table with chairs, all leather.The plumbing leaks everywhere, in the bathroom. I'd advise wearing shoes going in there, unless you like wet socks. Wifi is weak and will lose... More 

Helpful?
Thank Lisa G

Travelers are raving about these Santa Cruz hotels

Vancouver Island, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 16, 2015

The hotel when we arrived had two English speaking people at the front desk,we had to carry our luggage to the working elevators and then to our room.The room was very clean as was the washroom and it is set up in a very relaxing design with couches and a table in a sitting area,it has a stocked fridge a... More 

Helpful?
Thank Steve B
Bordeaux, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

you have insects running in the things of the breakfast the personnal clean the table with the same brush they clean the ground if you want something there is no more they say you that the clients eat before you and there is no possibility to hav but you have paid for

Helpful?
1 Thank george3321
Switzerland
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed January 13, 2015

This hotel was a really disappointment for the promising stars. The building would need a renovation! The room is spacy but dirty. Bathroom even worse, as the shower-knobs would almost fall off. The pool was notmto use as really dirty. Breakfast was average. Too expensive for what you get, would never go back!

Helpful?
1 Thank Swissdsign
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

I have been doing lots of booking but this hotel is the worst when it comes to charging for booking online. I made an online booking for which they wanted to charge me twice. I suggest to anyone to really Be Careful Giving Your credit card info to this hotel.Specially if u make you use Booking.com, their customer service will... More 

Helpful?
1 Thank JAzurduy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 24, 2014 via mobile

We stayed here with a group of friends and family for 4 nights. The rooms and bedding are horribly outdated. Bathroom had cracks in the tiles, and rusty shower bar. Service staff is very rude, and not very helpful or accommodating. The only good thing i can write about this hotel is that it is within walking distance to the... More 

Helpful?
2 Thank Preciosa1976
Brighton, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 12, 2014 via mobile

I am sorry to write this review but our stay here was grim. A hotel that allows its public corridors to be littered with old fag butts and planters filled with them is surprising. The whole place is very very tired, but it was the dirt that shocked us. The bed smelt of stale sweat not surprisingly and we did... More 

Helpful?
1 Thank Hugh T
Helston, United Kingdom
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
1 of 5 stars Reviewed March 4, 2014

Our flight with Air America was cancelled and as there is only the one flight a day to Miami we were put up in this hotel for the night. We were given a good lunch but the bedroom which on first glance seemed adequate was in fact very dirty and the bathroom was in a sorry state ,taps dripping ,dirty... More 

Helpful?
1 Thank HelstonMike
Santa Cruz, Bolivia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 23, 2013

If you ever visit Santa Cruz, make sure it is not at this place! Where do i start! We arrived late at night hence the reason we stayed, by the time we realised how bad this place is it was too late, broken curtains, dripping taps, ants everywhere, and that is just the start. The buffet breakfast is offensive, its... More 

Helpful?
5 Thank DavidN1986
Questions? Get answers from hotel staff and past guests. Ask a question

14 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Bathroom (3)
Viewed
Pool/beach area (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Room/suite (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Santa Cruz hotels
1.1 mi away
Hotel LP Santa Cruz
Hotel LP Santa Cruz
#7 of 44 in Santa Cruz
4.0 of 5 stars 252 reviews
1.7 mi away
Aparthotel Premium Suites Santa Cruz
0.6 mi away
House Inn & Suites
House Inn & Suites
#11 of 44 in Santa Cruz
3.5 of 5 stars 34 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Las Americas Hotel
Las Americas Hotel
#34 of 44 in Santa Cruz
3.0 of 5 stars 37 reviews
4.1 mi away
Hotel Terranova Suites
Hotel Terranova Suites
#4 of 44 in Santa Cruz
4.0 of 5 stars 44 reviews
0.7 mi away
Hotel Cortez
Hotel Cortez
#3 of 44 in Santa Cruz
4.0 of 5 stars 196 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay