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Hotel Arenal

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55 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Beijing
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 11, 2016

We stayed here in June as part of a tour group. we had a room on the 7th floor which on first inspection looked fabulous. On closer inspection, it was all a bit tired and had seen better days. It was a large room with a sitting area and two large beds in the bedroom. The bathroom had had a... More 

Helpful?
Thank BeijingFreckleface
Sydney
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 28, 2016

This was an OK hotel not far from the central square. It is undergoing foyer renovations. The staff are friendly and helpful and the breakfasts good. It tries to be a four star hotel but misses out on the tired decor. One plus it has a lift. We were on the seventh floor but could still hear the traffic noise... More 

Helpful?
Thank Michael C
Cork, Ireland
Level Contributor
205 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed February 28, 2016

This hotel is based over a large number of floors and our room was located on floor six with a view over the plaza in front of the hotel. The room was cozy and we had a comfortable night stay and a reasonable breakfast in the morning. Wifi was good in the room. The swimming pool gives a nice view... More 

Helpful?
Thank NiallODonoghue
Denver, Colorado
2 reviews
1 of 5 stars Reviewed September 27, 2015

When I first checked they gave me a room on the 9 th floor. Let's start by " I don't speak Spanish". So I get the top floor, if you have traveled in South America, you know that means the wifi has no chance of working. I enter the room and I put my fingers to my nose and tell... More 

Helpful?
Thank swrealestate

Travelers are raving about these Santa Cruz hotels

Bolivia
2 reviews
2 of 5 stars Reviewed July 18, 2015

I'm sure in it's day it was a beautiful Hotel. Rooms are huge and nice furniture, but in need of updating. It was a nice spacious room, with living room and table with chairs, all leather.The plumbing leaks everywhere, in the bathroom. I'd advise wearing shoes going in there, unless you like wet socks. Wifi is weak and will lose... More 

Helpful?
Thank Lisa G
Vancouver Island, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 16, 2015

The hotel when we arrived had two English speaking people at the front desk,we had to carry our luggage to the working elevators and then to our room.The room was very clean as was the washroom and it is set up in a very relaxing design with couches and a table in a sitting area,it has a stocked fridge a... More 

Helpful?
Thank Steve B
Bordeaux, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

you have insects running in the things of the breakfast the personnal clean the table with the same brush they clean the ground if you want something there is no more they say you that the clients eat before you and there is no possibility to hav but you have paid for

Helpful?
1 Thank george3321
Switzerland
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed January 13, 2015

This hotel was a really disappointment for the promising stars. The building would need a renovation! The room is spacy but dirty. Bathroom even worse, as the shower-knobs would almost fall off. The pool was notmto use as really dirty. Breakfast was average. Too expensive for what you get, would never go back!

Helpful?
1 Thank Swissdsign
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 26, 2014

I have been doing lots of booking but this hotel is the worst when it comes to charging for booking online. I made an online booking for which they wanted to charge me twice. I suggest to anyone to really Be Careful Giving Your credit card info to this hotel.Specially if u make you use Booking.com, their customer service will... More 

Helpful?
1 Thank JAzurduy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 24, 2014 via mobile

We stayed here with a group of friends and family for 4 nights. The rooms and bedding are horribly outdated. Bathroom had cracks in the tiles, and rusty shower bar. Service staff is very rude, and not very helpful or accommodating. The only good thing i can write about this hotel is that it is within walking distance to the... More 

Helpful?
2 Thank Preciosa1976
Questions? Get answers from hotel staff and past guests. Ask a question

14 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Laundry Service

Additional Information about Hotel Arenal

Address: Calle Beni 340, Santa Cruz, Bolivia
Location: Bolivia > Santa Cruz Department > Santa Cruz
Price Range: $66 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Arenal 3.5*
Number of rooms: 52
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Also Known As:
Arenal Hotel Santa Cruz
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