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Extended Stay America - Detroit - Auburn Hills - University Drive

Traveler (8)
Room & Suite (30)
Dining (1)

About

#17 of 19 hotels in Auburn Hills
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
Suites
Good to know
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Location

Full view
65Somewhat walkable
Grade: 65 out of 100
37Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
51Reviews
3Q+A
9Room tips
Traveler rating
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  • 11
  • 8
  • 16
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Popular mentions
We stayed here for 4 days. The accessibility is good from this place to Auburn hills, Rochester hills, Great Lakes mall. They have grab and go breakfast available. The utensils provided to us was in very bad condition. We asked them to change our room as bed was not comfortable and was making lot of noise. It is ok to stay here considering the location.
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Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive
Responded 4 weeks ago
Varsha, Thank you for being our guest. We are pleased to know you liked our location and that you enjoyed our location. However, we are sorry we missed meeting some of your expectations. Your feedback has been shared with the appropriate team. Thanks again, and we hope to host you again in the future. Sincerely, Hotel Management
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Hotel's Favorite
My friend and I were in town for the Senior Olympics and we stayed at this hotel Friday & Sat and checked out Sunday. We found the staff friendly and helpful. We were on the main floor and parking was free. This hotel is a no frills type of stay. You have a kitchen and fridge in your room. It is an efficiency type set up. Cleaning is only by request and not regular.. Wifi is good, TV works and rhe beds are comfortable. There is no restaurant but there is an Appleby’s walking distance along with a few other chains. The area isvery safe to walk around and Starbucks is just around the corner.
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Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive
Responded Aug 22, 2018
Thank you for the positive feedback of Extended Stay America. We are glad to know you enjoyed the service delivered by our associates and that you loved your well-equipped room. It was a pleasure hosting you and your friends, and we look forward to seeing you back soon. Sincerely, Hotel Management
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For sheer convenience in visiting Oakland University on the Auburn Hills/Rochester border you can't beat this Extended Stay. It's about a block from the school's main entrance, surrounded by restaurants, and right across the street from the Auburn Hills municipal complex. The room was quiet, clean, neat, well kept. The only drawback is that you have to ask the desk for dishes, glasses, and such for the kitchenette. There aren't a great many amenities at this motel, but for the $52 I paid for my room on Agoda you can't beat this place with a stick.
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Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive
Responded Mar 4, 2019
Dennis, Thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
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This place was scary. Be prepared to sleep with your coat on and hood up. When we checked in, we were informed that their system was down so they didn't have our reservation. So they had to photocopy my credit card and I.D.. which is weird since we booked and paid through a third party. The woman working at the front desk was hanging out with her partner and infant son in the lobby during the evening so when my S.O had to go ask her for some shampoo and conditioner (since there were none in the room), he had to approach them which was.. uncomfortable and quite sad. Men were arguing/yelling all night in the hallways, and we also received a random phone call to our room at about 3 AM which was extremely annoying. We came because needed to be in town early the next morning so we decided to stay the night before instead of driving early. We were looking for something economic, but got a little more than we bargained for with this one.
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Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive
Responded Nov 23, 2018
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. Please know, our hotel policy requires us to request a photo ID and credit card from all our guests. Please be assured this is kept safe and confidential. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
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We came to this hotel after our performance and nobody was at front desk for about 30 minutes. After we complained that we waited so long the receptionist got rude and defensive. It took her another 30 minutes to finally give us the room keys. I called and emailed this location to let them know about very bad service and they didn't get back. So thanks for being rude and thanks for not caring about customers!!
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Response from 00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive
Responded Nov 7, 2018
Goran, we sincerely apologize for the delay you had at the time of your check-in and the poor service you received our associate. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the front office team to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
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PRICE RANGE
$81 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead auburn hillshomestead suites auburn hillsauburn hills homestead suites
LOCATION
United StatesMichiganAuburn Hills
NUMBER OF ROOMS
134
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