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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
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94 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The room was nice but you have to request everything. The bed was comfortable although a little hard and it has a full kitchen. You have to go to the front desk to exchange your own towels and request the dishes that are supposed to come with the room. However, during our stay there weren't any pots, pans, or dish... More 

Helpful?
Thank DustyAngel79
1 review
4 of 5 stars Reviewed 5 weeks ago

I was very pleased with the friendly staff upon checking in, the rooms were nice and the beds comfortable. The location is close to restaurants and shopping centers. It is located near the interstate.

Helpful?
Thank stevie g
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

We appreciate you taking the time to write a review and for staying with us. I am pleased to know you had an excellent experience with us and found the location, and your room, suitable to your needs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
2 of 5 stars Reviewed 5 weeks ago

Sorry but room 117 smells bad and wasn't very clean. I am use to the Towneplace suites next door, and when were booked...thought I would try this place. Augh...huge difference. What did make a difference was that hotel staff were very nice.

Helpful?
Thank robinrL5114UK
Nyon, Switzerland
Level Contributor
87 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed June 25, 2016

I asked for the person who arranged for our trip that I needed a kitchen and I was booked here. From my point of view, this is a half functioning kitchenette. The two pans they provided were in poor quality with very thin bottom. The stove reminded me of the kitchen from the 70's. Coffee maker is provided without any... More 

Helpful?
Thank Fusionchef_sc
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay didn’t meet your expectations. In response to your feedback, we are working to upgrade our cookware to a higher quality product for our kitchen cookware. We have... More 

Bristol, Indiana
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed June 9, 2016

I arrived late at night to be told I had no reservation. After she "discussed" (that is a nice way of saying arguing) my lack of reservation at length, I finally asked if I could get a room anyway. So with a loaded trolley I entered a room that had dirty dishes piled high on the desk. The rest of... More 

Helpful?
Thank mylomonkey
Manager_11525, Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you for the feedback about your stay at our hotel. The situations you described regarding your experience with us are truly regrettable. We are very sorry for your experience. In response to your feedback, I will work with our team to try and understand how so many things could have gone wrong -- all for one guest. Thank you... More 

Tampa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 24, 2016 via mobile

Extended Stay America is a very nice hotel and offers a very reasonable rate. A big plus is that there is a stove....sink....full size refrigerator...microwave...table...and two chairs. Whenever you stay in a hotel you most likely will go out for breakfast, lunch, and or dinner and when you do invariably you will end up with leftovers. If the room you... More 

Helpful?
Thank 877raymondb
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2016

I stayed here for a month working on a construction project . The staff is very friendly and help out any way they can . The overall cleanliness is OK . When I rented I did so for a month so room service was weekly . That worked fine for me . Some might find that a chore . When... More 

Helpful?
Thank Pat C
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about our accommodating staff; however, I am very sorry that our housekeeping services did not meet your expectations. To make sure this doesn't happen again, I am actively coaching our housekeeping staff to make sure our rooms meet... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 8, 2016

Our room was quiet, comfortable and clean. Nice complimentary snack basket. The breakfast they offer was basically a cup of coffee and to grab a muffin. But if you're running to get to a meeting or something it would be just right. Convenient parking. It was a bit confusing trying to locate the hotel even with a gps. It's tucked... More 

Helpful?
Thank Kathy G
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

Thank you so much for posting a review of our property. It’s great to hear that we were able to accommodate your needs with a comfortable stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Wake Forest, North Carolina, United States
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 30, 2016 via mobile

I was in town to see a critically I'll family member at the uofm hospital. It happened to be graduation weekend for the university so my choices were limited at best. When I arrived the clerk was pleasant but was eating a meal at the desk while checking me in. I took my key and went to the room with... More 

Helpful?
2 Thank NCbamsmoore
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - Briarwood Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the front desk staff and condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have retrained our entire staff to ensure we are thoroughly inspecting... More 

St.Joe-Benton Harbor, MI
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed March 24, 2016

This was an ok hotwire 3 star deal. Ann Arbor is really quiet with everyone gone for spring break so there were lots of empty rooms in town. Room was clean, quiet, and really big, more like a suite. The comp "breakfast" was a small grab-n-go table in the lobby coffee, some fruit and pre-pak rolls. Bottom line ok.

Helpful?
Thank TruckDriverFritz
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall

Address: 1501 Briarwood Cir, Ann Arbor, MI 48108-1662
Location: United States > Michigan > Ann Arbor
Price Range: $108 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Detroit - Ann Arbor - Briarwood Mall 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Extended Stay Ann Arbor
Ann Arbor Extended Stay
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