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Extended Stay America - Detroit - Ann Arbor - University South

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3265 Boardwalk Dr, Ann Arbor, MI 48108 (Formerly Extended Stay Deluxe)
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1 room 1 adult
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Extended Stay America - Detroit - Ann Arbor - University South
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59 Reviews from our TripAdvisor Community

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East Jordan, Michigan
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 1, 2015

We stayed for 9 days while a family member was in the hospital. The room was spacious and comfortable, but the cleanliness level needed an upgrade. There is no room service; hence, you have to go to the front desk for everything from cups to toiler paper. The front desk staff were awesome, though! The location is fairly convenient as... More 

Helpful?
1 Thank Mary W
Santa Barbara, California
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 25, 2015

My husband and I have stayed here for the past five or six years to attend football games, usually for 2 -3 weeks. This year the rooms had been painted, there were new furnishings (couch, chairs, dining stools in kitchen, sink and countertop in bathroom, and carpet). As a result, it was cleaner than usual. Instead of leaving kitchen items... More 

Helpful?
1 Thank sharonannie22
Buffalo, New York
Level Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed October 13, 2015

Stayed here with my family for university of Michigan homecoming. The hotel was decent room looked great. Except...the pull out sofa was covered in...I don't know what...powder? dead skin? I don't know what that mess was but it was covered in it..my kids had to sleep in the bed with us. Then there was the moldy shower curtin...yuk. they had... More 

Helpful?
2 Thank Methodluv
San Antonio, TX
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 26, 2015

Stayed here for a quick business trip. Location was close to highway and close to a few places to eat. Upon check in I was upgraded, which was nice. Overall the place was fairly clean and everything seemed to be in its place. Very comfortable layout with a small living area and kitchen. It was a bit odd that the... More 

Helpful?
Thank Bigrey6306
Indianapolis, Indiana
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 28, 2015

This was an okay place to stay. The rooms are big with a full kitchen. The floor was dirty like it wasn't swept. The continental breakfast is coffee, muffin, granola bar and an apple or orange. The air conditioner was really noisy and there was no way to turn it on so it just ran constantly so you got woke... More 

Helpful?
1 Thank Mike12345abcd
Manager_11525, General Manager at Extended Stay America - Detroit - Ann Arbor - University South, responded to this review

The feedback provided in your review is much appreciated. I was disheartened to about the cleanliness and maintenance issues you experienced. Please accept our apologies. Your comments were reviewed by the staff, and we will work to make sure we are thoroughly inspecting rooms prior to guest arrivals to ensure your experience is not repeated. Thanks to your feedback, we... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 20, 2015

The staff was wonderful! Everyone was very helpful considering the state of the FIVE rooms we moved to because of conditions. We show up and check in after a full day at the hospital visiting our Uncle who was on life support. Before going to the hotel, we stopped at the grocery store and bought over $50 worth of groceries... More 

Helpful?
2 Thank Shana S
Thunder Bay, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

After reading all the reviews, I was a tad bit nervous about staying here. To my surprise, the room was very clean, furniture was in great condition, plenty of supplies, quiet, and staff were friendly.

Helpful?
1 Thank WendyM3
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 28, 2014

I was put up here as a convenience arranged by the University of Michigan Hospitals since I'm from out of town and having a surgical procedure. Let's just say this place is about as suitable for post-surgical accommodations as sleeping under an overpass on I-94. Filthy rooms, furniture with food (I think) stains everywhere, TV's, appliances and lamps that don't... More 

Helpful?
4 Thank Mark E
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 2, 2014

When we arrived to check in, it was 6:30pm (check in is at 3:00) & we were told that our room was not ready! After waiting around about 35 minutes we got a room. Our room was okay, but could have been cleaner! The next day we went down for continental breakfast and they didn't have anything out! Check out... More 

Helpful?
1 Thank LauraZH
Haymarket, Virginia
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 1, 2014

OK where should I start! The first thing you notice when coming in is the TripAdvisor 2013 excellence award sticker on the front door. After seeing this place not sure how they got it. The place has a very bad rotting garage smell when you walk in the front door. I noticed there are 50 gallon trash cans everywhere smells... More 

Helpful?
1 Thank LONEMOON79
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