Sheraton Ann Arbor Hotel
3200 Boardwalk Street, Ann Arbor, MI 48108
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About
#21 of 52 hotels in Ann Arbor
Location
4.3
Cleanliness
4.4
Service
4.1
Value
4.1
GreenLeaders Silver level
Experience comfort, convenience and excellent service at Sheraton Ann Arbor Hotel. Located just minutes from Downtown Ann Arbor, our hotel places you near Main Street, corporate headquarters, the University of Michigan, Briarwood Mall, Cobblestone Farm and local attractions. Spread out in our airy, spacious guest rooms and suites, featuring Sheraton Signature Beds, complimentary high-speed Wi-Fi, Le Grand Bain bath amenities, microwaves and more. Dine on delicious American cuisine and cocktails in our upscale lounge and bistro. Stop by our pantry for a quick bite on-the-go or to stock up your in-room refrigerator. Discover versatile event venues at our hotel, from our three ballrooms to boardrooms, perfect for your next conference or social occasion. Enjoy complimentary 24/7 access to our state-of-the-art Sheraton Fitness Center. Go for a leisurely swim in our indoor and outdoor pools or relax in our whirlpool. We know you'll feel right at home in our comfortable and inviting hotel in Ann Arbor, Michigan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Highchairs available
Car hire
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air purifier
Air conditioning
Fireplace
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Room service
Safe
Microwave
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish, Arabic
Location
3200 Boardwalk Street, Ann Arbor, MI 48108
Sheraton Ann Arbor Hotel
Getting there
Car recommended
Grade: 45 out of 100
45
Detroit Metropolitan Wayne County Airport
19.7 mi•
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Windsor Airport
39.6 mi•
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Rental Cars
32 Restaurants
within 0.75 miles
483Reviews3Q+A100Room tips
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I booked this hotel and cancelled within the cancelation period. I received an email confirming my cancelation and that I will receive a full refund. Well one month later and 2 phone calls to the hotel and 2 phone calls to Expedia, still no refund. Lots of promises that I will be getting the refund within 2-3 business days every time. Buyer beware if you need to cancel!
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Update to Theft. Ann Arbor police are not doing anything, trust me. They have since told me that the Red Roof Inn across the street from this place has had a ton of issues. The Sheraton has a sub contracted Security person that starts at 11pm. Told myself and my wife that he walks outside twice an hour to check things out. Apparently that is not the case!! Be Cautious and Weary of this place!!
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded Aug 17, 2023
Thank you for your continued updates, we wish you the best with the recovery of your items. Susan GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for training at ECM & WCC. We brought our toy hauler & side x side in the hopes of visiting silver lake sand dunes on friday. Wednesday morning 6:30am everything had been stolen. According to the police theft is an issue in this area.
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Bring lots of locks & chains
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded Aug 4, 2023
Hello - thank you for being our guests at the Sheraton in Ann Arbor. We are very sorry that happened during your impending vacation while staying in Ann Arbor. I wish the hotel could have some control over the area crime but, I know our Ann Arbor police department is working hard to find the culprits. Please visit the crime map for Ann Arbor for true crime statistics over the last six months. We wish you all the best with the recovery of your items. Regards, Susan GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Sheraton in Ann Arbor for 2 nights on a trip from PA for our daughter to attend a University of Michigan field hockey camp. I selected this hotel because we just bought a Tesla and they have destination charging. I think there were at least 4-5 chargers. There were several Tesla chargers and then another kind (had adapter for Tesla). The first night, we used the non-Tesla charger. These are not superchargers. They are like home chargers, but not as good as my home charger. Not sure if it was because the other chargers were in use, but it took all night to charge. We just plugged in and went to bed. It seems others were doing this as well. I thought people were maybe just being rude and not moving their cars when done, but I think it was just the slow charge. Anyway, it's still a great convenience to be able to charge at the hotel. The hotel itself was also pretty nice. Everything was updated and clean. We had a 2 queen room and it was very comfortable. Rooms were cleaned every day, which I haven't experienced at a hotel in a LONG time! The bathroom was very spacious! The hotel is not in the downtown area, but it's a really short drive to the downtown. There are also restaurants in the area around the hotel. We would definitely stay here again when in Ann Arbor. …
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was there for my graduation commencement. Since it is a big event, all hotels around in Ann Arobor were booked, leaving this an option. There was no way to get a room just before my commencement, except to accept a 3-consecutive-day booking, yielding 269, 349 and 699 USD per night (pre-tax). Later on I found in a room a tariff saying the maximum room rate should be 499 at max. I’m not sure if there is association governing this or if there is any law. If so, forcing me to book at 699 per night room with 2 more cheaper days is obviously a trick to get through this rule. This, however, is not the key part of the story. Even without charging me that overpriced and unreasonable tag, the hotel brand is still supposed to be a high grade one and I’ve been a loyal member of SPG then later Marriott Bonvoy. I had a strong believe that a premium hotel brand should deliver service better than a random outlet. Yet, this stay has completed shocked me how terrible how their service can be. I checked in the hotel on 26th Apr and used my own towel that night, laying it on the hotel towels after for hygiene reasons. The next day when I’m back from the campus in the evening, I realised there’s no hot water in the room when there were tea bags, so I walked to the front desk and asked if there’s any kettle provided. However, the front desk guy (who wore like a manager) yelled at me loud “what kettle? I don’t understand what you mean. I’m busy”. Then I explained “do you have a kettle so that I can boil water?” He then replied rudely again as if I’m a beggar, “What water? We don’t give free water. Go there and buy one.”. At last I explained I’m a hotel guest and said I need hot water, he still ended up rude “can you see there? There’s a machine you can help yourself”. The whole experience was awful especially for the charge I had to pay. But the story didn’t end here. When I returned to the room, I discovered that my towel was gone so I called to the front desk for help. The same guy picked up my phone and said “It’s none of my business you should call housekeeping but they’re off”. Then when I asked for a redirection, the same indifferent and rude attitude continued “I can’t do anything. Go call them yourself”. It’s a horrible and acceptable service standard, even cheaper and lower tier hotels have better service than this. The story didn’t end here. A week after this poor experience, I rated 1 star for their service in their survey and a Front Office Manager tried to approach me in email on 4 May, as if they would follow up with me an investigate. However, after my prompt reply about the whole story the next day, till now (24th May) there is no follow up at all. I mean, no matter they agree on my view on not, there should be progress and follow up on my complaint. Isn’t it? Now you see their terrible standard. NEVER EVER GO THERE.…
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: old style, big room but narrow washroom, extremely poor service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The front desk staff was helpful and kind. They had cookies at check-in that were more like a brookie. Yum! I liked the added touch of a personalized candy bar. The room was clean and the bed was comfortable. We enjoyed a beverage in the lounge after dinner. Katherine listened intently and made great suggestions. She covered the entire bar area and managed to do so gracefully and with a can-do attitude. I had a conference in one of the meeting spaces. I met Mary, attending to the bathroom, in the ladies' room. She was a gem! I enjoyed my stay and was surprised by all Ann Arbor had to offer. I plan to be back!
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What a wonderful stay in Ann Arbor! The reception desk staff was so accommodating, respectful, and helpful. We decided to have dinner at the hotel as they offer specials and other type of food selections that are freshly prepared there. All of us loved our selections. The woman bar staff offered suggestions and explained options. She was attentive and helpful. We were happy to discover their food service and not eat at a chain restaurant. If I find myself in Ann Arbor in the future, I will stay at this hotel. Additionally, the rooms are spacious, clean, and have upscale toiletries.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Rooms wore out, restaurant open, I think?!? They closed the concierge lounge, I guess as a money maker as they only give you 2 breakfast coupons even though in my case, I had my 2 sons with me. When I asked the person at the front desk about it, she was rude and even laughed. Ambassador Elite apparently means nothing to Sheraton.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Avoid this property
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded Oct 10, 2022
Dear Guest; Your experience is important to us and I am sorry that it was less than perfect. Our club lounge has not yet opened but, we will have an update very soon. In the meantime, we will work on our training and communication. Thank you for being our guest and for letting us know. Susan GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always stay in a Marriott Hotel and always front desk person very nice, kind and respectful. Except for this one named ANNA is rude and impatient. I don't if she just woke up on the wrong side of the bed or having a bad morning but please don't bring it to work. Just bad attitude. Very Frustrating.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Susan Sereno, General Manager at Sheraton Ann Arbor Hotel
Responded Oct 5, 2022
We are very sorry that your experience was disappointing, we will work on our training. Thank you for staying with us. Susan GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 1 night 8/31-9/1 for business. I’m lifetime Platinum Elite & Titanium Elite status. I was not placed on a club floor and the club still remains completely closed… not even water/soft drinks available or coffee in AM. It’s a simple thing and as the world emerges from the pandemic back to travel… it’s about time you offer some limited additional amenities, IMHO. Additionally, the Wi-Fi is set up in such a manner that I was unable to connect my VPN through it… and the walls block cell signal so I could not hit spot from my phone. I had to leave the premises to conduct work. Staff was extremely friendly, room was clean.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$129 - $176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton ann arbor, four points ann arbor, ann arbor sheraton, ann arbor four points
FORMERLY KNOWN AS
Four Points by Sheraton - Ann Arbor
LOCATION
United StatesMichiganAnn Arbor
NUMBER OF ROOMS
197
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Claim Your ListingSHERATON ANN ARBOR HOTEL $170 ($̶2̶0̶6̶) - Updated 2023 Prices & Reviews - MI
Frequently Asked Questions about Sheraton Ann Arbor Hotel
Which popular attractions are close to Sheraton Ann Arbor Hotel?
Nearby attractions include Kidopolis (0.5 miles), Dreamgate VR (0.5 miles), and Ann Arbor Reconstructionist Congregation (0.7 miles).
What are some of the property amenities at Sheraton Ann Arbor Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Ann Arbor Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Ann Arbor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Ann Arbor Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Ann Arbor Hotel?
Conveniently located restaurants include Mediterrano, Red Robin Gourmet Burgers, and Los Amigos Restaurant & Cantina.
Are there opportunities to exercise at Sheraton Ann Arbor Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Ann Arbor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Ann Arbor Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Ann Arbor Hotel?
The staff speaks multiple languages, including English, Spanish, and Arabic.
Are there any historical sites close to Sheraton Ann Arbor Hotel?
Many travelers enjoy visiting Kempf House (2.7 miles) and Detroit Observatory (2.9 miles).