Stayed 1 night 8/31-9/1 for business. I’m lifetime Platinum Elite & Titanium Elite status. I was not placed on a club floor and the club still remains completely closed… not even water/soft drinks available or coffee in AM. It’s a simple thing and as the world emerges from the pandemic back to travel… it’s about time you offer some limited additional amenities, IMHO. Additionally, the Wi-Fi is set up in such a manner that I was unable to connect my VPN through it… and the walls block cell signal so I could not hit spot from my phone. I had to leave the premises to conduct work. Staff was extremely friendly, room was clean.
I stay only in Marriott branded hotels, and as you know there are many. This time, in Ann Arbor, there for our annual family event I elected to stay in a relatively new member of the Marriott family, the Ann Arbor Sheraton. What a great find! We stayed on the concierge floor that looked and felt like it had been recently remodeled. Our room was excellent with normal space BUT with considerable more closet and drawer space. Maybe we are old fashioned. My wife likes to unpack our suitcases. There was plenty of space. I also appreciated a very comfortable sofa on which to sit and read, watch TV etc. No it was not a modern piece of furniture which is not comfortable and sometimes not even easy to sit on. Marriott take a look at this property. The lobby had plenty of space in which to gather. The fitness center was adequate. The evening restaurant menu was limited but ok. The hotel has a very pleasant decor. There was a slight housekeeping snafu that was promptly, and pleasantly, resolved. I do look forward to our next visit and hope the Sheraton Club, or M Club, or whatever it is called will again be opened. Yes, indeed we’ll stay here for our next family visit. Thanks Sheraton.…
I stayed one night after a day of traveling. The hotel is in a quiet area, seemed clean, has a pool. No ice machines on the floors, you have get it from the front desk. And they charge for coffee. But what put this place for me at three stars the bulk soap dispensers in the shower. Bad idea to attract professional travelers.
We booked a room at the Sheraton 7 months ago for graduation weekend. They reached out to us about 3 weeks before graduation to tell us they had oversold the hotel and had canceled our room! We were left without a hotel room in Ann Arbor for the weekend of graduation. They were completely unprofessional and unresponsive about this and I would never recommend the hotel to anyone. If they can charge people cancelation penalties for canceling, yet they can just cancel on their clients whenever, even when they have confirmations, what good is a confirmation?
A decent place to stay for a few days. The room condition is ok and had simple layout. The internet speed is terrible, meaning you can connect to its "free" internet which is the only option. But you cannot really do much with its super slow internet speed. I believe that the hotel has to upgrade its current speed tier to match prevailing standards. O'wise I won't stay next time around.
If your idea of good service is a 55 minute check in process with over 100 maskless guests snaking around the lobby to check in, a GM who is not a problem solver and sits in her office while her two front desk team members become overwhelmed by the crowds, and then barks at guests who complain, and then throw in NO hot water, stay here. It was chaos at check in with huge high school groups who the hotel was checking in at a snails pace, no separate lines for check in of individuals, no key less check in and a GM who watched her staff wilt and did nothing to assist and told guests who complained they could leave if they didn't like it. We were treated like dirt as a platinum members. GM Susan is sinking her hotel ship. Feel sorry for her team.
I booked the Sheraton during a football Saturday. It is conveniently located by Briarwood Mall in Ann Arbor. Was a bit shocked mostly at sticker price of $600 for one night. Nevertheless I took the booking. The hotel itself is clean. I was hoping to see a hotel bar where I could sit and have a late night drink but this wasn’t available. My son was also hungry around 10 PM and unfortunately there are no food options at this time. No room service and no dining option available in the late evening. They do have a small convenient store attached to the front desk with frozen meals and salads. He got a prepackaged Caesar salad which was fine. The room itself was clean and beds comfortable. A small refrigerator was available and two complementary bottles of water were there. Bathroom was nice with relatively new shower. I did want to meet Family for brunch at 10 AM and was told there is no brunch at this time available. Not even any sit down dining option at 10 AM. Breakfast closes by then so we had to move up to 930. There is a breakfast buffet which was below average. No sit-down menu option. Quality of the food including pancakes and fruit was just OK. There was an omelette station and this was good. $20 pp which was fine. In the end the hotel was fine but for $600 I expected more. It should have been about half the price considering what you get… The thought that I paid as much to stay at the Sheraton than I did at Bardessono in Yountville or Auberge in Anguilla is somewhat laughable, but nevertheless, I was the idiot who said okay.…
After the game, we checked into the Sheraton and were met by the manager, Sebastian, with the dreaded words, "I've got good news and bad news". Seems that "Hotwire" somehow overbooked the Sheraton so there was no room for us. But, Sebastian came to our rescue. He found rooms (very hard to do, game day thing) at a nearby hotel at the same level, he somehow got Hotwire to refund our non-refundable reservations, he paid for the new rooms and told us to watch the mail for a future stay voucher. What a great guy.
NEVER STAY AT THIS HOTEL IF YOU WANT A GUARANTEED RESERVATION. 5 days before the Washington game they cancelled my reservation and put me up 17 miles away from Ann Arbor after personally confirming my reservation a week earlier. Offered absolutely no support and all Sebastian, their manager, offered up was for me to write a review on trip advisor. Moreover he indicated that 40 to 50 people were facing similar issues with the hotel. Really ?? And blamed it on Marriott central reservations and not on themselves. So never book this hotel if staying in Ann Arbor is important for your event. And just terrible customer service from this hotel in numerous conversations with them.
Bottom Line great hotel with great management!! Susan run a great operation and she is Rockstar! She UNDERSTANDS the lost at of customer service!! Omelette bar and breakfast buffet was a great way to start the day Will 10000% stay again