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Sheraton Ann Arbor Hotel

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Sheraton Ann Arbor Hotel
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313 Reviews from our TripAdvisor Community

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Showing 308: English reviews
Portland, Maine
1 review
5 of 5 stars Reviewed 4 days ago NEW

The room was nice, new and clean. The indoor/outdoor pool was very nice. The staff was great about accommodating a feather allergy. However, I'm writing this review because of what happened after I left. 24 hours after I checked out, I was back in Chicago, about the board a plane back to Maine. I realized, to my horror, that I... More 

Helpful?
Thank annedalphin
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "My Heroes"; We are always so happy to hear when we have exceeded our guests expectations, thanks for taking the time to let us know. We certainly understand how stressful it can be to lose something so important, we are glad we were able to assist. We look forward to your next visit to Ann Arbor. Have a great... More 

Noblesville
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was very clean with plenty of space. The indoor/outdoor pool was great. We are SPG members and having access to the club lounge was nice. They also accommodated our request for an early check-in.

Helpful?
Thank Dewey S
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Thank you so much for taking the time to let us know that you enjoyed your recent stay with us! It will be my pleasure to share your comments with our team members. We appreciate having you as our guest and are looking forward to your next visit to Ann Arbor. Best Regards, Susan More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We have been coming to Ann Arbor on business the same week for the past seven years. We are SPG members and stay at the Sheraton for a variety of reasons. We occasionally use points to upgrade our room or to gain access to the Club Level Lounge. Usually, our stay meets or exceeds our expectations; however, this time we... More 

Helpful?
Thank LinnyDa
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear recent guest, I am very sorry about the experience that you had with our club lounge, we will work on staffing and training in this area right away. It is because of your honest feedback that we can improve our services. Thank you for kindly letting us know where we need to improve. We hope to have you as... More 

Fort Lauderd
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a good one-night stay at this hotel back in May. The check-in was quick and efficient, the front desk person even offered me some advice about the area since I would be commuting to Detroit from Ann Arbor. The room was great. Comfortable bed, coffee and even a free bottle of water. Just be careful because there are two... More 

Helpful?
Thank vermontflorida
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear guest who left us a very nice review, Thank you very much for your feedback regarding your recent stay with us. We especially appreciate your comments about our front desk and check in experience as our associates have been working very hard to become experts! They will be happy to see your review. Let us know if there is... More 

Baton Rouge, Louisiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I booked this hotel for 5 nights to stay for our daughter's Ann Arbor wedding. We had 2 suites as we needed ample room to get dressed for the wedding events and to rest in between. Both our suites had unbelievably LOUD a/c units with the entire unit, including compressors, inside the room. These a/c's kept us... More 

Helpful?
Thank gardenmomma
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Terrible Experience with LOUD A/C UNITS!"; We are very disappointed that your stay did not meet your expectations or ours, we apologize, sincerely, for your inconvenience!!! We value your feedback and will share it with our team in an effort to improve our services and facility for future guest. Thank you once again for your valuable comments. Best Regards,... More 

Chicago
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

it is a reasonable choice in the area. you'll probably get what you came for - a fairly standard, problem free stay close to your activities in the area. i downrated it a bit because of a couple of avoidable rough edges. we were in the suite, which supplements the bedroom with a sofabed. the sofabed was dirty with cheez... More 

Helpful?
1 Thank sampchicago
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Ok but some rough edges"; Thank you for leaving us a review regarding your recent stay at the Ann Arbor Sheraton. We value your feedback and will share the positive comments with our associates and work on the negative ones. Thanks again for letting us know! Best Regards, Susan More 

West Branch, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 25, 2016

The Pool was great,we enjoyed the indoor and outdoor option.The Employees were all very friendly and welcoming . The rooms were everything you would expect for a Sheraton. As a SPG member we enjoyed the club lounge.

Helpful?
Thank jody r
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Guest; Thank you so much for letting us know that you enjoyed our hotel! We look forward to your next visit. Best Regards, Susan More 

New Delhi
Level Contributor
244 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

Stayed for 3 nights during a confrence. Very clean property . A good gym. The pool is devided into 2 parts one indoor and one outdoor and both are connected. The club floor lounge is nicely stocked for food and drink. The mall is less than half a mile and there are various eating joints at a walking distance. I... More 

Helpful?
Thank Mohitoswal
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Good business hotel and courteous staff; Thank you for leaving us a detailed review about your recent Ann Arbor visit. We appreciate all of the feedback and hope that you will let us know how we might improve your experience during your next stay with us. Best Regards, Susan Sereno More 

Tempe, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 14, 2016

This is by far the most comfortable hotel in Ann Arbor. The room was great and the front desk staff was helpful. King rooms are the rooms to get if you are not traveling with family or a companion. I was a bit surprised to be charged for printing, though. I will caveat to say I was in a Club... More 

Helpful?
1 Thank Angela C
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear "Almost Excellent" "Service excellence" is our number one goal! We want to know how we can achieve excellence in your opinion. We are happy that you enjoyed your stay with us and look forward to your next visit and to learning how we may improve our services and our facility. Thank you for your valuable feedback! Best Regards, Susan... More 

A TripAdvisor Member
5 of 5 stars Reviewed June 11, 2016 via mobile

Everyone was helpful & went out of their way to be helpful. Nice location close to everything, including freeway and Detroit airport. The breakfast buffet was nice and included a variety of foods and staff was helpful. The only downside was the hot tub was a bit cool. Should have been 104, was closer to 100.

Helpful?
Thank A TripAdvisor Member
Susan S, General Manager at Sheraton Ann Arbor Hotel, responded to this review

Dear Recent Guest; Thank you for leaving us a detailed review about your recent experience at the Sheraton Ann Arbor. We appreciate all of the details and we will certainly warm up our hot tub for your next visit! Thanks again. Best Regards, Susan More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome! The Sheraton Ann Arbor invites you to experience unparalleled service and accommodations while exploring Ann Arbor, Michigan. ... more   less 

Additional Information about Sheraton Ann Arbor Hotel

Address: 3200 Boardwalk St, Ann Arbor, MI 48108-1774 (Formerly Four Points by Sheraton - Ann Arbor)
Location: United States > Michigan > Ann Arbor
Price Range: $155 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ann Arbor Hotel 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Sheraton Ann Arbor
Four Points Ann Arbor
Ann Arbor Four Points
Ann Arbor Sheraton
Hotel Style:
#1 Green Hotel in Ann Arbor
#10 Family Hotel in Ann Arbor
#12 Business Hotel in Ann Arbor
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