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Hilton Garden Inn Ann Arbor

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Hilton Garden Inn Ann Arbor
Hilton Garden Inn Ann Arbor
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739 Reviews from our TripAdvisor Community

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Showing 733: English reviews
Maplewood, New Jersey
Reviewed January 15, 2017

I was here for business and the combination of convenience, comfort, and quality staff made it an excellent stay. Coffee was quite good. The lounge area is always a friendly place to relax and connect with colleagues. Complimentary internet in the room was spotty but I was told it was a temporary issue. Overall fine place to stay.

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Helpful?
Thank Robert J
Ann Arbor, Michigan
Reviewed January 10, 2017

I will never go back. All adults at pool were drunk and not watching there kids it ruined our stay. We went there because of the pool which was ruined and Hilton inn did NOTHING. Hilton needs to implement better rules regarding the pool and drunk adults who are suppose to be watching their kids. The water is NOT a...

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Helpful?
Thank sprain2017
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Sprain2017, I am sorry to hear that you had an unpleasant experience with us this past month. I can certainly imagine the frustration that would be caused to you and your family by the other guests disrupting your trip. Outside food and beverage is not tolerated in and around the pool area for many reasons including this and should...

Ypsilanti, United States
Reviewed January 8, 2017

Let people know when you have a problem. Don't just post it on the pool door to surprise them. Not a kind thing to do to anyone. Everything else was most satisfactory. Parking and restaurant were very good.

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Helpful?
Thank S4356OIpaulo
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi S4356OIpaulo, Thank you so much for providing us with a review of your recent stay. While I am pleased to hear you enjoyed your overall experience with us, I am sorry we fell short in communicating about the water feature issues we were experiencing at the time of your arrival. We do understand your frustration in having to discover...

Reviewed January 1, 2017

Staff was very friendly and accommodating. Rooms were well decorated and clean. High quality, new, clean shower set the bathroom apart from your typical Hilton Garden Inn. Rooms were a bit dreary/old fashioned in style but that doesn't bother me at all. Most importantly the TV was big and the bed was comfortable. I will be back!

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Helpful?
Thank js151515
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Js151515, Thank you for your kind words regarding your recent stay with us! All of our rooms here come appointed with a 42-inch LCD flat-screen TV. I am thrilled to hear you enjoy your experience with us and had time to utilize a few of the many amenities our hotel has to offer. We look forward to seeing you...

cincinnati
Reviewed January 1, 2017

The staff as always makes you feel great and that they appreciate your business. The front desk agent really worked hard on setting up my Hilton Honors since we could not find mine.Again great customer service.

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Helpful?
Thank Michael S
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Michael S, Thank you for writing such a wonderful review! Our entire team here is committed to providing top notch service and it is wonderful to hear we did just that for you. I will make sure to pass your positive feedback on to the rest of our team. We truly do appreciate your business and look forward to...

Vancouver
Reviewed December 31, 2016 via mobile

Check-in was smooth, but the room was strikingly small and had a faulty thermostat. Then the special on offer for dinner at the restaurant was poorly prepared. As is often the case at Hilton Garden Inns, an influx of customers into the bar meant a steady decline in service, given inadequate staffing. After all this, there were children running through...

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Helpful?
Thank pds209
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi Pds209, I appreciate you taking the time to write about your stay recent stay with us. It is difficult to hear that we seemed to let you down in so many ways. I sincerely apologize that we were unable to meet the level of service and accommodations our hotel typically represents. We are always looking to improve and will...

Chestnut Hill, MA
Reviewed December 30, 2016

Nice property, well located. Very helpful staff. Rooms nice, good sleeping. Breakfast always good, best bacon anywhere. We will always stay there when in Ann Arbor. We'll also probably stay in Hilton Hotels in other lovations

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Thank 602herbertd
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this review

Hi 602herbertd, Thank you for taking the time to recommend us on TripAdvisor. I am delighted to hear your stay was enjoyable and especially loved your comment about our delicious bacon! It is an honor to be your first choice while in Ann Arbor. We look forward to your future stays. Sincerely, Christina Bell

ann arbor, mi
Reviewed December 30, 2016

We rented a room to allow grandkids visiting us some pool time. The pool was good for littles and pre teens. Even with HHonors no breakfast was included, as we have had at prior Hilton Garden Inns. Thanks

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Thank glenalil
Jason S, General Manager at Hilton Garden Inn Ann Arbor, responded to this review

Hi Glenalil, Thank you so much for your loyalty as a Hilton Honors member and for taking the time to write about us! Our "Cool Pool" is definitely popular with the kids and a major attraction to our hotel. All feedback is appreciated and it will be shared with the various departments of the hotel. We hope to see you...

Frederic, Michigan
Reviewed December 30, 2016

It was exceptional! Actually there are no bad comments. Totally accommodating!!! The pool was perfect for our grandchildren, ages 4 - 14. The staff offered one of the areas in their lobby for our Christmas celebration! It was perfect!

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Helpful?
Thank kittiej
Jason S, General Manager at Hilton Garden Inn Ann Arbor, responded to this review

Hi Kittiej, Thank you for the wonderful review! It was a pleasure to have you and your family with us this past holiday season. I am thrilled to hear you all had such an enjoyable time! We have an amazing staff here and it sounds like they took great care of you. We look forward to seeing you when you...

Croswell, Michigan
Reviewed December 27, 2016

Beds uncomfortable. But great hotel with a great pool. Kids will love the splash pad area. Toys are available also near pool side for the kids. Room has frig and microwave. Would stay here again and you can walk to mall.

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Thank 287danielleq
Jason S, General Manager at Hilton Garden Inn Ann Arbor, responded to this review

Hi 287danielleq, Thank you for taking the time to recommend us on TripAdvisor. I am happy to hear you were so pleased with our “cool pool” and the other amenities our hotel has to offer. It is true we are conveniently located right next to the Briarwood Shopping Mall and just 3 miles from the heart of downtown Ann Arbor....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Garden Inn Ann Arbor hotel is ideally located just 2 miles south of the University of Michigan and its "Big House" football stadium, as well as the adjacent Briarwood Mall. Enjoy easy access to the UM campus plus nearby research parks, hospitals and medical centers. Unwind in a spacious guest room and enjoy the latest technology to ensure you make the most of your stay. Keep in touch with complimentary wireless internet access and sleep well in the sumptuous bed. Indulge in a delicious meal at the hotel's onsite restaurant, The Garden Grille & Bar, open daily for breakfast and dinner. For the convenience of dining within your room, grab a quick snack or tasty microwavable meal from the hotel's great value, 24-hour Pavilion Pantry or order a meal from room service. The cozy Bar offers the perfect spot to unwind after a busy day. Stay active with an energetic workout in the 24-hour fitness center or enjoy a splash in the "Cool Pool" complete with basketball hoop and interactive toys. The Hilton Garden Inn Ann Arbor also offers four flexible meeting rooms, ideal for meetings, seminars and presentations. ... more   less 

Additional Information about Hilton Garden Inn Ann Arbor

Address: 1401 Briarwood Cir, Ann Arbor, MI 48108-1893
Location: United States > Michigan > Ann Arbor
Price Range: $146 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Ann Arbor 3*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Priceline, Hotels.com and Cheap Tickets so you can book your Hilton Garden Inn Ann Arbor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Ann Arbor
#1 Romantic Hotel in Ann Arbor
#1 Business Hotel in Ann Arbor
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Ann Arbor staff and other travelers.
6 questions
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Questions? Get answers from Hilton Garden Inn Ann Arbor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best to stay on a top floor”
 of 5 bubbles Babyrue, 4 days ago | Read review
“4 floors with plenty of parking and nice rooms”
 of 5 bubbles BonnieOBrien11, Sep 1, 2016 | Read review
“Try to stay on the side away from I-94 though we didn't hear any noise”
 of 5 bubbles bull59, Aug 12, 2016 | Read review
“Ask for a room that does not face the highway for a quieter experience.”
 of 5 bubbles Aluor, Aug 4, 2016 | Read review
“Nice view looking on a pond and near the swimming pool.”
 of 5 bubbles Hazel35, Jun 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question