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Sanctuary Inn & Conference Center

1000 US 23 North, Alpena, MI 49707 (Formerly Holiday Inn Alpena)
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Sanctuary Inn & Conference Center
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72 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 2 weeks ago

I reserved two rooms with 4 people in them each and it cost us all together about $300. Someone went to the bathroom in the pool, so we couldn't use it for an amount of time, there were about 8 large birthday parties, filling the pool and making it almost impossible to enjoy your time using the amenities. They offer... More 

Helpful?
Thank Trena M
Traverse City
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 14, 2015

We stayed at this hotel for a hockey tournament. Great location! Staff was friendly, rooms were clean...great pool area for kids. Restaurant right downstairs, and free/or discounted for weekend mornings with an overnight stay. We are always happy to stay at the Sanctuary Inn.

Helpful?
Thank tcharleygirl
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We try our best to accommodate the needs of our sporting event guests and are very pleased to hear that your hockey team chooses the Sanctuary Inn as the place to stay when in Alpena! We appreciate your kind review and hope to have your team with us for another tournament in 2016. More 

Chicago, Illinois
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 13, 2015 via mobile

Spent two nights here while in town for business Room was large, clean, and adequate, but nothing special. There is a refrigerator in the room, but no microwave. Large pool area that kids would enjoy. Skip the breakfast, the food is average at best and the service is nonexistent.

Helpful?
Thank on-the-go-300
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for taking the time to review your stay. We are pleased that you found the room comfortable and took note of our large indoor recreation center. Most children do indeed have fun in this area. Our free breakfast is set up as a self-serve buffet with all food and beverage readily available on the buffet line. The restaurant... More 

Glen Ridge, NJ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 2, 2015

Stayed here for 2 nights. Shower drains didn't drain, toilet would barely flush unless you held lever down for 1 minute, we found a chunk of hair in the sheets towards foot of bed, burned through 2 cheap hairdryers, breakfast "buffett" was DISGUSTING and inadequate. Typical ALPENA crap quality. This town desperately need a new hotel. The sad part is,... More 

Helpful?
Thank Brent I
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are sorry that you did not enjoy your recent stay in Alpena and apologize for the problems you encountered at our hotel. We strive to make sure all of our guests have a rewarding stay and are very disappointed when we do not succeed. Your review was presented at a meeting of all department managers where we discuss various... More 

Travelers are raving about these Alpena hotels

South Bend, Indiana, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 12, 2015

Solid hotel with a lot of amenities for a family with a centralized pool, mini golf and table games. The room was spacious and clean and the complimentary breakfast was more than filling. We were pleased with the quality of the hotel restaurant food and the prices being comparable to local establishments making it convenient to eat on location. We... More 

Helpful?
Thank Chad G
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you very much for taking the time to write this review. We are pleased that you enjoyed your stay during the Great Lakes Lighthouse Festival and hope that you took the time to enjoy some our beautiful fall color while you were here. We look forward to your future visits! More 

Level Contributor
168 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 3, 2015 via mobile

We stayed here for one night on our way through town. The hallways smelled of clorine which wasn't very appealing. The room itself was large and clean, however was in desperate need of an update as the drop ceiling in the bathroom was rusting from last of a ceiling fan.

Helpful?
Thank Daniel P
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for staying with us. I am glad you liked the size of the room and found it to be very clean. Our amazing housekeeping staff deserves all the credit for that! We have a person whose full-time job is to maintain the rooms. He refreshes a minimum of 10 rooms a week with paint, new grout, ceiling grids,... More 

London, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 29, 2015

This was an unplanned stop last night without a prior check on TripAdvisor. We passed many old motels on Highway 23 before returning to this, the only hotel we had seen. A TripAdvisor sign on the door was encouraging. We got a king for about $98 total. The room was very nice. Everything was clean and well maintained. The bathroom... More 

Helpful?
Thank Calvert T
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are so happy you enjoyed your stay with us. Thank you for choosing the Sanctuary Inn and for taking the time to write a review. We hope you have a chance to stay with us again soon. More 

Ann Arbor, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 23, 2015

Quiet, clean and comfortable. Free breakfast was weak, but I think they have a staff shortage for the breakfast. The elevator was a little clunky sounding, but worked fine and the hotel is only 2 floors.

Helpful?
1 Thank BGri5th
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay and hope you have the opportunity to stay with us again soon. More 

Gaylord, Michigan
1 review
1 of 5 stars Reviewed August 12, 2015

EVERYTHING in room was damp/wet even the toilet paper! We complained only to be told it was because it was humid outside- really?! We had the air on- so we turned it off to see if that would help it didn't -Management didn't care at ALL- even had issues with the remote/TV- maintenance said they would return with new units...never... More 

Helpful?
Thank Susan F
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

We are very sorry that you did not enjoy your stay. Unfortunately the high outside temperatures/humidity does have an affect on the room humidity. We are sorry that we could not resolve your problems. We do thank you for your feedback as it is the best resource for us to improve our guest service. More 

Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 12, 2015

1st off, the room & bathroom were clean. The desk staff was very nice. But for $120, I do expect queen size beds; we got fulls. Pool area was great. The room just had an outdated, tired feel. No microwave, inadequate spare plugs, and weak wi fi signal. The "free" breakfast at the on-site restaurant was burnt and ibviously a... More 

Helpful?
Thank Momtoexchangestudent
Diana L, General Manager at Sanctuary Inn & Conference Center, responded to this review

Thank you for taking the time to write a review. We are happy that you enjoyed our indoor recreation center and took note of our clean rooms and friendly associates. All of our standard rooms have two double beds. We also have rooms with a king-sized bed and a sofa sleeper. It sounds like our king room would have been... More 

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