It’s an amazing hotel and we had a great experience. The staff was very friendly and helpful and addressed your every need. The breakfast is good. Even when the breakfast area is crowded, the staff manages to give you personal attention for your needs. Mr. Saurav in particular was very friendly and helpful. Overall, a nice experience for me and my parents.
Janak was great . He used to clean properly The room and give to thème everything that I want . He spoke to them also so it was a great moment with hum. I recommend him . He is The best housekeeper . Thank you
Excellent service was provided by Janak Very diligent, tidy and responsive He even responded promptly to extra requests during the night of extra services and bringing more water and expresso pods Exceptional service
Stayed a Friday night as a family of three. Loved the attention to detail and genuine staff attention. Ate in the German cafe next to the lobby which had a great choice for adults and children, as nice beers for Daddy. A lot of hotel and a great deal. Felt really welcome.
Lovely 5 star hotel , we had the view of the burj khalifa . All staff are great especially Snow she is a wonderful member of staff ,her customer service is outstanding she is kind & lovely & cares about the customers, and she is an asset to the Pullman hotel . They can’t do enough for you also Naresh . So clean , and modern . Only a few points which could be changed: More sun beds needed, sun bed s should not be reserved early in the morning. People left there towels on the sun beds but where not there . Most days it was the same food nothing different . Breakfast was usually cold for example beans , scrambled eggs. First couple of times we had warm tea not hot until we asked for a hot cup of tea and they definitely sorted that . More variety of food needed for breakfast and dinner . Maybe do different theme nights ?? Sometimes staff just didn’t understand what we were saying but just agreed . Overall we enjoyed our stay especially with us been given access to the members lounge, this made our holiday and the staff . We would recommend the Pullman. Hope to see you soon…
Great hotel for great value. We were lucky enough to use the club lounge and would like to note hospitality of all people serving in the lounge. Especially Saima was super best professional. Definitely will come back again.
It's all about experience, Stalin & Janak, in the short time of cleaning up my room made me feel like home by entertaining with Nepal and Indian culture. So happy to enjoy diversity in such a way. Thanks for your warm attitide, please keep on enjoying what you are doing
Arjun is the house keeping guy that help us verry wel with every think. Hi clean verry wel. And give also good advice. We stay 6 may till 16 off may. Also the hotel is good the life and for business. Management is also verry good help use with every think.
I was able to use the club lounge during this visit and the service I received was excellent, the team were attentive and Sayma in particular went above and beyond. Thank you for making my trip so enjoyable, I would highly recommend the Pullman Dubai Downtown.
First time visiting here at pullman and I must say it's a really great experience especially at Lolita pool bar.. nice ambiance, very nice drinks and really friendly staff that I wanted highlight.. Ataz,Jerome and Andrianna... Worth visiting for 😍😍😍
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