First time visiting Dubai. Came with my partner and stayed at the hotel for 13 nights on the basic all inclusive package. Plenty of amazing things I can say about this hotel but ultimately what made the holiday for me truly boils down to the exceptional staff. From the moment we arrived the reception staff were polite and friendly. Prior to arriving I had informed the hotel it was my partners birthday and they had left a cake with a special birthday message in the room for her which was very thoughtful. The staff were all excellent but some special mentions from me were - Mohammed the life guard - He is an amazing character who is always happy and full of life. The man speaks numerous languages so no matter what walk of life you are from, he is likely to be able to engage in pleasant conversation with you and nothing is ever too much trouble for him. Yasseen and big Don (partners in crime) - Yaseen and Don are the barmen by the pool and both work exceptionally hard. Nothing is ever too much trouble and both make great drinks whether it’s iced lattes you’re after or mojitos! Both always very polite and friendly and are excellent at making you feel relaxed on your holiday. Kim - Kim works in the Rosso restaurant and is a genuine, kind and courteous lady. She is fantastic at serving guests and makes the extra effort to remember not only your names but your drinks orders. From the moment you enter the restaurant, Kim will ensure your time spent there is a comfortable one offering polite, friendly and efficient service. Kim had informed us of the brunch at the hotel which was a great sell as the food was amazing (at a cheap cost of 70 AED per person I believe for guests staying there). But, just to make it clear, Kim mentioned the brunch to us in passing and in no way did she ‘pressure’ us into purchasing it - she merely brought it up in polite conversation. To the other staff, who’s names unfortunately I can’t remember, I do apologise as you were all honestly superb and have made what would have been a great holiday a fantastic holiday. I hope the standard is still the same for when we no doubt return.…
Fabulous service at poolside, Mohammed lifeguard took great care of us along with yaseen and don, making our visit memorable. Hotel itself is amazing, staff always there to make your day pleasurable and can not do enough for you. Highly recommend a stay here. Only one negative is that the food could be slightly warmer in Horizon buffet restaurant, however did raise this and this has been taken on board. In terms of staff best hotel ever. Keep up the excellent service Mohammed,Yaseen and Don. We will definitely be returning to visit you
Amazing holiday with the amazing Mohammed the life guard he is super funny and friendly he needs a pay rise the best life guard alive I will definitely be back. It is the 3rd in this hotel and I definitely recommend
We stay one week in this hotel, the staff is amazing! Especially the pool guy(safer) Mohamed, he makes everyone’s day perfect. He sees all, and everything people need. He is always happy and helping and looking what he can do for the people. We travel a lot but the service of this hotel was perfect 👌.
Superb service, great large comfy rooms breakfast was great. Most pleasing thing was service provided to us. From entrance to our room everything was perfect. Zeeshan was very helpful and would like to appreciate his help . Will definitely return on my next trip.
We had a very nice stay in Amwaj Rotana. Our housekeeping service guy named Atif was very nice and he really makes a good job. Furthermore Kim from service team in Rosso restaurant was very nice and attentive.
Great hotel with exceptional value for money! We stayed under the basic all inclusive package - the food and drinks were great considering how much we paid for 15 days. Rooms were always exceptionally clean - so a huge thanks to Simon, who was always a pleasure to deal with, so polite and friendly. What I do have to say about this hotel is that the staff make your stay here to special - everybody we came across were so friendly and helpful. However, we have a few staff members who made our stay super special: Mohammed (Lifeguard) - Mohammed is one of the friendliest, happiest people we had the pleasure of dealing with every day. He works exceptionally hard and his talent of speaking numerous languages is amazing! Nothing was ever too much trouble and he is such a credit to this hotel. Kim (Rosso Restaurant) - Kim is amazing. She makes you feel so welcome and goes out of her way to make you feel special. She will remember your names after the first time of meeting you - and your drinks order! Again, another fantastic asset to the hotel. Thank you so much for looking after us. Yaseen (snack bar) - Yaseen works so hard, which should not go unrecognised by management. He is fantastic. Yaseen is constantly busy but always makes time for friendly conversation, remembering your name, order and asking how you are every morning! He is such a hard worker and was a pleasure so speak to every day. Thank you for always keeping our drinks topped up… and for the amazing iced coffees! All in all, the staff really do make this hotel five star. Especially the four staff members mentioned above! It’s in a perfect area and again, exceptional value for money. Thank you for a lovely stay for our first time in Dubai.…
Great stay, looked after very well. Special shout out to Mohammed (lifeguard) dom and yasim who catered to our needs the whole trip. Food and drink very good. Room is clean. Very good view and close to the beach!
Hotel is great, shout out to mohammed lifegaurd at the pool, yaseen & Dom.A great time was had.Nothing too much trouble. Very helpful with sunbeds, and the pool bar service was second to none. Always had a great time at the pool and the pool bar… Definitely will come back….
Many thanks to Svetlana! We had a really engrossing journey to the desert and fascinating time on the boat! The hotel Amwaj is right next to the jbr beach, so you don't need to waste time for taxi to get there. The kitchen in the hotel is really good. Specially we wanna say thank you to the service desk, they were really friendly and always ready to help! Totally recommended!
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