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Al Mina Rd, Dubai 50831 United Arab Emirates
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Traveler (513)
Room & Suite (183)
Dining (107)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Dubai Al Mina
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#329 of 884 in Dubai
Location
3.8
Cleanliness
4.5
Service
4.4
Value
4.3
Travelers' Choice
Hilton Garden Inn Dubai Al Mina is an upscale focused service hotel - a combination of best-in-class customer service together with affordable comfort and convenience.The 181-rooms HGI, located between Bur Dubai and the upscale Jumeirah, provides access to Port Rashid, WTC, Dubai Mall and Burj Khalifa for your shopping and entertainment enjoyment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Center with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Arabic, Hindi
Hotel links
Special Offer:Hilton Honors Discount
948Reviews68Q+A67Room tips
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adama a wrote a review May 12
1 contribution
A nice hotel with friendly staff. The quality of service is really good. Had a fun and relaxing time there. Hope to go back there soon. I highly recommend this place especially for family vacations. Good one!
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2022
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Nadeen Q wrote a review May 2021
Ontario, Canada25 contributions29 helpful votes
Hotel's Favorite
We only had two nights at this amazing hotel. The staff is super friendly. Room The rooms are huge with floor to window ceilings and amazing views of downtown. You can see the Burj Khalifa from the room. We took the shuttle to and from the mall which was really easy and convenient. It’s a really good location and near to La Mer beach as well. Pool The pool area is really nice and there are lounge chairs and umbrellas. The pool is a really great temperature and isn’t too deep. It was really nice to go and cool off. We didn’t have a chance to but we heard there are some events and specials for meals on the rooftop pool. Breakfast I can’t say enough good things about the breakfast and the staff in the morning. They’re all so friendly and make sure that you are taken care of. The food was delicious and there’s even an omelet bar. I 10/10 recommend coming to stay here. Lalit really went out of his way to make sure we had everything we needed. He even made us up a little surprise going away gift. We were so sad to leave. Will for sure stay here again if we are back in Dubai. Thank you Hilton Garden Inn!!! :))))))
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Date of stay: May 2021Trip type: Traveled
1 Helpful vote
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Response from Hgi Al Mina, General Manager at Hilton Garden Inn Dubai Al Mina
Responded May 26, 2021
Dear nadeenq, Thank you for taking time to post a positive review about our hotel and It is a pleasure for us to note that you had an great stay with us and found our hotel, location and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests. I’m also very delighted to hear that you have found our hotel team especially Lalit to be very helpful and efficient. I will personally pass your kind compliments to them as your feedback will be an encouragement for them to continue delivering excellent service. Thank you again for staying with us and looking forward to welcoming you back. Best Regards Tamer Tantawi Cluster General Manager
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jan v wrote a review Apr 2022
United Arab Emirates16 contributions1 helpful vote
This is my second stay in this hotel and was hoping it will be as smooth and comfortable as the first one, I was completely wrong. Check-in process was fine and the usual formalities was done. Upon arriving in my room, the door was fully open. I was alarmed and immediately informed the front desk Jessica was very helpful and updated me from the information she gathered from the concerned departments. But still this is one major mistake to leave the door open even though the room was prepared for the next guest. Stayed in my room the whole night and had a quick chat with the night receptionist regarding visitor policy at the same time I requested for late check-out which he confirmed given I am a Diamond Loyal member of Hilton Honors. The breakfast that they offer is basic, decent and not much selection as compared to the other Hilton properties I've stayed (Waldorf Astoria, Conrad etc) given as it is a midscale hotel. After breakfast, I needed to catch more sleep as I am due to travel the same day, I woke up around 11:25am from a call in the front desk asking what time I am checking-out, informed them that I was confirmed a late check-out from their colleague in the night shift and they said it is fine. After couple of hours I was again woken up by phone call and a knock on the door to confirm the check-out, by this time I am already upset from the lack of communication from the staff. I spoke to Arban Balyn and he was very rude during the conversation and did allow me to speak. He just wanted me to leave the room as is it due time, and I asked him directly "do you want me to leave" immediately the answer was "Yes" without any hesitation. I felt like I was an inconvenience to him and me being a loyal Hilton Diamond member was disrespected completely. Upon checking-out I was greeted by a lady (without name badge) and I was expecting an apology regarding the rudeness, disrespect and lack of decency from her colleague, but she said nothing and just simply asked "do you want a receipt" This was the point that I knew that they didnt care of the issue that occurred and do not want to deal with such problems. I have sent a formal complaint from Hilton Honor regarding the concern individuals and I will ensure that will not be back in this hotel because of impolite staff. I recommend elsewhere as there are far better options with better customer service and treatment are way better.
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Date of stay: April 2022
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Nicole L wrote a review Apr 2022
Melbourne, Australia85 contributions33 helpful votes
This hotel was comfortable and offered everything we needed for a short stay. Staff were friendly, and everything was clean. The location is not very central but it was conveniently near the port. The breakfast was of good quality, and I would stay again.
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Date of stay: December 2021
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VHIAJANTE wrote a review Mar 2022
Rio de Janeiro, RJ209 contributions70 helpful votes
The staff should be more friendly. Usually, I like the Hilton Garden Inn since they offer a good quality stay with a reasonable rate. But it is note the case of this hotel. That´s why I moved to another hotel.
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2022
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Dr.Hala El Miniawi wrote a review Feb 2022
Dubai, United Arab Emirates363 contributions165 helpful votes
+1
This is really a great restaurant where you can enjoy delicious food buffet with a variety of favourable tastes that splashes in your mouth the joy of eating especially if you share it with friends. A huge thank you goes to the friendly staff who made our experience so enjoyable.Shan Bhandari the supervisor and Lea Mae Dal were so helpful and professional. Highly recommended.
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
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Juan C C wrote a review Jan 2022
Miami, Florida2 contributions1 helpful vote
Great staff, good location and good value for the money. The employees will go above and beyond to help you and make your stay more pleasant. Very friendly staff. Good restaurant and free parking.......
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
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Fedoruk wrote a review Jan 2022
London, United Kingdom57 contributions47 helpful votes
If this is indeed a 4-star hotel on paper, in reality it feels more of a middle-of-the-road 3-star one. The area is nothing special (nothing around it walking distance, really), but it’s close to La Mer Beach (very nice), Jumeirah 1, and City Walk (super nice area for eating out and shopping). There’s a lovely strip of posh restaurants called “Wasl 51” 5 mins by car. We stayed 10 nights. The hotel and rooms are tired, with a 90s look. The room was clean but the carpet had lots of stains and honestly should be deep cleaned or replaced at this point. Breakfast was good, with a few options for fruit. Some salad as well. Being vegan we tried only about 20% of the menu, but the classic options were definitely there. There was almost always some kind of bread, rice and curry, which was always very well made. Would have been nice to see allergens next to the food labels, though. There is a pool but right across the street there’s a huge building site, so the noise is unliveable when you’re up there (not the hotel’s fault, I know, but the view is horrendous and there is no peace) There is no metro station walking distance. Taxis are cheap (£2.50 to the closest station) Local buses stop nearby but their schedule is very unreliable. The staff at breakfast were helpful. They got us soya milk for most days we were there. The service was quite slow, though. At Reception, it felt like it was everyone’s first week at the job. Not welcoming, unable to answer anything quickly other than shuttle times. Same with the concierge guy. Always on his phone, walking around the lobby. Never a “hello” from anyone unless we made eye contact first and said so first. It’s just nice to feel welcomed sometimes, no? The worst was the staff at the Pool. I never saw them do anything other than consistently talking to each other (there were often 3 during the day) or being completely immersed in their mobile. No hello, eye contact, acknowledging you’re there, just nothing. One exception: The breakfast cook who was awesome! The problem lies on poor management. Employees were normally nice when approached, but the customer service vibe is very lacking. No option was given to keep the same towels, and no reward for skipping housekeeping for the day. Most hotels offer this by now. All in all, I would not go back. Ultimately, the experience I had is reflected on the price —it’s not an expensive hotel (and it shouldn’t be) and that’s what you get.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
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Oliver S wrote a review Jan 2022
Palm Desert, California232 contributions202 helpful votes
I've stayed here for at least 5 or 6 years, for conferences and meetings, but also for quick holiday trips. Mainly because I always enjoyed the ideal location, the very comfortable rooms, the magnificent views from the roof pool, and the always very courteous and professional staff. It certainly isn't the hotel's fault that there's a hirise being build on every free space around the building and that there is a permanent VERY LOUD 24/7/365 noise pollution from the construction sites just a mere 15-20 meters away. But I dislike the fact that many of the good staff are gone, that the hotel's cuisine mainly caters for Indian clients, and that no English language channels are available anymore. Also, upon move in, I detected critical issues which housekeeping failed to identify, such as an inoperable safe or that there's only boiling water in the shower. Did I mention that the toilet's butt shower also leaked? Anyhow, it's time to move one, there are literally hundreds of orther hotels only in Dubai and I'm sure I'll find a new home. Maybe the Hyatt next door? P. S. Don't trust the pictures, they are like 7 or 8 years old, when the Hotel was brand new and a stand alone building with no other buildings around it
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Date of stay: January 2022Trip type: Traveled
Room Tip: Parken ist umsonst, es gibt (sehr teuren) Alkohol in der Rooftop Poolbar, mit dem Taxi in 10...
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Shivmaisuria77 wrote a review Dec 2021
London, United Kingdom1 contribution
Excellent service, good location, very helpful staff, specially Pawan and Chanak i spoke during my stay and they were really helpful every time. Also used the restaurant for brake-fast and food was good there. Had a dinner there one evening and Sweta was really attentive.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
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Response from Hgi Al Mina, General Manager at Hilton Garden Inn Dubai Al Mina
Responded Jan 7, 2022
Dear abisaxi, Thank you for taking time to review our hotel and I’m glad that you have enjoyed your stay with us. I’m also very delighted to hear that you experienced high regards for customer service from our team especially by Pawan & Chanaka which is my pride and joy. Thank you again for recommending us and looking forward to your next visit to Hilton Garden Inn Dubai Al Mina Best regards Tamer Tantawi Cluster General Manager
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PRICE RANGE
$61 - $92 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Mina
NUMBER OF ROOMS
181
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Frequently Asked Questions about Hilton Garden Inn Dubai Al Mina
Which popular attractions are close to Hilton Garden Inn Dubai Al Mina?
Nearby attractions include Etihad Museum (0.7 miles), Magnum Dubai (0.5 miles), and Last Resort Game Zone (0.5 miles).
What are some of the property amenities at Hilton Garden Inn Dubai Al Mina?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hilton Garden Inn Dubai Al Mina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Garden Inn Dubai Al Mina?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Garden Inn Dubai Al Mina?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Dubai Al Mina?
Conveniently located restaurants include High Note Pool And Sky Lounge, Ginger Restaurant, and Estrellas Rooftop Lounge.
Are there opportunities to exercise at Hilton Garden Inn Dubai Al Mina?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Garden Inn Dubai Al Mina have an airport shuttle?
Yes, Hilton Garden Inn Dubai Al Mina offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Dubai Al Mina?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Dubai Al Mina offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Dubai Al Mina?
The staff speaks multiple languages, including English, Hindi, and Arabic.