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Crowne Plaza Dubai Festival City

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Crowne Plaza Dubai Festival City
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1,500 Reviews from our TripAdvisor Community

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Showing 1,273: English reviews
Bergen, Norway
Reviewed August 2, 2014

I stayed a couple of times at this hotel on the last night before departure back home to Norway. It is nice just to be able to walk indoor to the mall, with all it's shopping possebilities. If you fancy a beer it is recomended to visit the Belgian bar at the ground floor, or just walk over to hard...

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Helpful?
Thank Stigoeen
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'Stigoeen', We would like to take the opportunity to thank you for your loyalty to the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor. I am pleased to receive your positive feedback and note that you enjoyed many aspects of your visits in our hotel, from breakfast in your room to...

Aberdeen, United Kingdom
Reviewed August 1, 2014

The Crowne Plaza hotel is very clean with modern rooms and facilities including a good sized gym and swimming pool. The staff are professional and friendly and provide good service with attention to detail.

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Helpful?
Thank James D
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'James D', Thank you for writing a review about your recent stay with us. I was pleased to note your remark that Crowne Plaza staff were 'professional and friendly'. We work very hard to ensure our facilities and services are superior and are happy to see it reflects in our guests' experiences. We appreciate your feedback and look forward...

Gent
Reviewed July 31, 2014

Words are not sufficient to describe my stay at the CP. You will have to see for yourself! The hotel is very luxurious and the friendly staff makes you feel like a star. Although I arrived very early in the hotel after a night flight, I could check-in immediately and as I am Platinum member, was upgraded. I stayed here...

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Helpful?
Thank coccinellesenjuin
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'coccinellesenjuin'. Thank you for taking the time to write a review about your recent stay with us. I was pleased to note your remark that 'Words are not sufficient to describe your stay'. We work very hard to ensure our facilities and services are superior and are happy to see it reflects in our guests' experiences. We appreciate your...

Amritsar, India
Reviewed July 29, 2014 via mobile

This hotel is a true epitome of hospitality and facilities. Had gone for a business trip and flight got delayed by over 5 hours which I couldn't communicate to the hotel about .. However when I landed , the most friendliest and smiling of Airport rep was waiting for me to pick me up. Early morning check in was still...

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Helpful?
Thank TejasL85
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'TejasL85', We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor. I am pleased to receive your positive feedback and note that you enjoyed many aspects of your visit to our hotel. Your highlights regarding the airport...

Reviewed July 24, 2014

Excellent hotel very well situated for my purposes I particularly appreciated the breakfast buffet, allowing me to start my day relaxed and well fed The hotel gym is also very nice and the pool is fantastic The staff is very helpful and the rooms extremely comfortable One of the best I've been to in a while

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Helpful?
Thank Laurent T
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'Laurent T', We would like to take the opportunity to thank you for choosing to stay at the Crowne Plaza Dubai Festival City and for taking the time to share your comments on TripAdvisor. I am pleased to receive your positive feedback and note that you enjoy many aspects of your visit to our hotel. Thank you again for...

Ankara, Turkey
Reviewed July 21, 2014

I have been there a couple of times. Overall the hotel and facilities are great the rooms and service is quiet good. The restaurants and food quality is above avarage. My only concern was with reception in having difficulty in communicating with responsibles and receiving feedback.

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Helpful?
Thank H Emre K
IHGCare, Guest Relations Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear H Emre K, Thank you for your candid review of our hotel. We delighted to read your kind words regarding our facilities, room and service. We take all reviews positive and negative very seriously, and your feedback regarding the reception will help us improve for our next guest or your next visit. Thank you for sharing your thoughts and...

Dubai, United Arab Emirates
Reviewed July 17, 2014 via mobile

friendly staff upon check in. gave us a room upgrade with a lovely view, petal roses in our bed and a free cake! so happy with our stay!❤️ highly recommended! zaytoun is closed during ramadan but breakfast at anise is always delighful! complete room amenities, i love the scent! great job to all!

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Helpful?
Thank prettyG86
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'prettyG86', Thank you for writing a review on TripAdvisor about your recent stay with us. I was pleased to read that you enjoyed your overall stay, but mainly to know your satisfaction with the team and special touches to the service that made your stay even better. . We work very hard to ensure our facilities and services are...

Malmo, Sweden
Reviewed July 15, 2014

Arrived very late at night but they did everything for us to feel welcome and served us something to eat even if nothing was open in the middle of the night. Recommend it to anyone who wants relaxation, clean room / hotel, very clean pool, lovely views, great food, greeted by friendly staff and feel that you have exactly everything...

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1Thank Duhiii
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'Duhiii', Thank you so much for taking the time to share your comments on TripAdvisor. We are happy to read that you enjoyed your overall stay in our hotel. Your remarks highlighting many areas, makes us proud of all our efforts to ensure our guests have a successful stay with us. We appreciate your feedback and look forward to...

Bucharest, Romania
Reviewed July 15, 2014

It was a perfect place for a holiday in Dubai. Nice surroundings for long walks, close to mall for shoping, and a very comfortable hotel. The staff was friendly and ready to help in finding the best choice for adventure trips in and outside the city.

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Helpful?
Thank Daniel T
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'Daniel T', Thank you so much for taking the time to share your comments on TripAdvisor. We are very pleased to read that you enjoyed your experience at our hotel with our several services and facilities. We certainly look forward to your next visit. Best regards, Marcus Sutton Hotel Manager, Crowne Plaza Dubai Festival City

Edinburgh
Reviewed July 12, 2014

My wife and I have visited the Crowne Plaza (CP) many times and in June , here we were back again and in many ways you wonder if the present stay will not meet the standard of our previous visits during the last six years. In many ways you look to see what is different All we can say is...

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Helpful?
1Thank AndrewMutter
45777IHG_DFC, Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear 'AndrewMutter', Thank you so much for taking the time to share your comments on TripAdvisor. We are happy to read that you enjoyed your overall stay in our hotel, specially to see that we managed to keep up with the expectations set from your previous visits. We are proud to read that you have noted some positive changes as...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 

Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $138 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Dubai Festival City staff and other travelers.
34 questions
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Questions? Get answers from Crowne Plaza Dubai Festival City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor with creek side”
 of 5 bubbles ZayerFaisal, 6 days ago | Read review
“Higher floors with Creek views are best”
 of 5 bubbles MK13AL, 1 week ago | Read review
“overlooking the water/city”
 of 5 bubbles 381wesleyd, 2 weeks ago | Read review
“Choose the rooms on upper floors (16th and above).”
 of 5 bubbles Ashidas, 2 weeks ago | Read review
“We enjoyed the views facing the creek, it's also the sunset side.”
 of 5 bubbles jh403, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question