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Crowne Plaza Dubai Festival City

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1,504 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I heard about Zaytoun Restaurant and it is worth writing that it was a wonderful experience specially the Mashawi night wich has it all, I like the most the grill how it was serve, all staff are welcoming and friendly, and specially the approach of the manager and his professionalism that made our dinner memorable!

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Helpful?
Thank Gilbert H
Preston, United Kingdom
Reviewed yesterday NEWvia mobile

We have just stayed at the Crowne Plaza Festival City for 8 nights, taking in the sights of Dubai but primarily for the Dubai World Cup. Location We much preferred the Festival City location. Superb views of the city and a less built up feel to it. The little abra station is on the doorstep to take you over the...

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Thank the2KsPreston
Reviewed 3 days ago NEW

For a large hotel this is friendly enough! It's also interesting enough to be not another bland large hotel. The rooms are large and quiet and the one I had looked over the bay and the Burj Khalifa which was great. The food is good - I went to their main restaurant, Zaytoun a couple of nights. The first time,...

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Thank Andy M
Reviewed 3 days ago NEW

Arriving at this hotel is like coming home! We've been staying there a couple of times a year most years for nearly 10 years and the staff are fantastic. The team at the pool, especially Jonny and Nirpal are so attentive as were Jonathon and Ali in the Belgian Bar. The food in the Belgian Bar is also very good,...

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Thank Travelbear44
Muscat, Masqat, Oman
Reviewed 6 days ago NEWvia mobile

Nice hotel, nice rooms, nice breakfast and right by festival city mall. Late night check in took time as rooms were full; while the downstairs pub by the lobby seemed to be quite busy. During my 2 nights stay, construction started every morning at 9am which was quite disturbing. Seems will be going on for at least another month or...

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Helpful?
Thank NadaKharusi
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear NadaKharusi Thank you for your feedback and I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We are proud to be part of developing area Dubai Festival City that is reinventing itself to be an even more exciting destination. Also we are happy to announce that Robinsons will open first...

Cincinnati, Ohio
Reviewed 1 week ago via mobile

I have stayed here several time over the years. The staff is great but this year it's a bit of a mess. The Festival Mall next door is being redone and all you hear during the day is jackhammers. With the time change a nap would be nice but NOT going to happen.

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Helpful?
Thank LindseyPyron
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear LindseyPyron It is always such a pleasure to read feedback from our guests. The team certainly aims to delight each and every guests. We are proud to be part of developing area Dubai Festival City that is reinventing itself to be an even more exciting destination. As we continue to improve our services as well as the area around...

Bahrain
Reviewed 1 week ago

The hotel is generally nice and the staff are really very friendly . The big plus is the location to the conference area and to the festival shopping mall especially if you are in business trip so you do not need a taxi to visit another malls . The hotel is very close to the airport . The negative point...

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Helpful?
Thank ZayerFaisal
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear ZayerFaisal Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Crowne Plaza and that we lived up to your expectations. Your trust and faith in us means a lot and we will strive even more to deliver great services to our guests. Do please let me know when you...

Swansea County, United Kingdom
Reviewed 1 week ago

Fabulous hotel, couldn't fault anything about it and the staff were brilliant especially Rey at the pool bar. It was a good location and the connection to the shopping mall was excellent. If ever I return to Dubai I wouldn't hesitate to stay here.

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Thank christophergarrett1
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear christophergarrett1 Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Crowne Plaza and that we lived up to your expectations. We pride ourselves with great service and with a product that is understated but elegant . Your trust and faith in us means a lot and we will strive...

Reviewed 2 weeks ago via mobile

Thanks to Zaytoun Resturant , Sam and all his team were very friendly and made our experience great at the resturant , Chef Ahmed made the best food for the event and the whole experience was great. Also its great for families and couple in the evening as the venue has a great view and the service is great! Thanks...

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Helpful?
Thank Rima298
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear Rima298 Thank you very much for the wonderful review that you have given us and I am extremely happy that you enjoyed your stay with us at the Crowne Plaza Dubai Festival City and we managed to meet and exceed your expectations making your Birthday special one. Thank you for mentioning the colleagues (Sam and Chef Ahmed) who certainly...

Germany
Reviewed 2 weeks ago

Already at check-in, I felt very much welcomed. Every staff I met during my stay was really attentive and helpful, and at the same time, friendly. They even upgraded us! Would highly recommend it. 8日間宿泊しましたが、本当にお値打ちなホテルだなあと思いました。スタッフはどなたも皆さん親切で気が利きますし、それでいてフレンドリーでもありました。アップグレードしていただいた部屋からは、毎日ブルジュハリファの後ろに沈む夕日を眺めることができました。部屋も広く、清掃も完璧でした。朝食やルームサービスも、丁寧に作られており美味しかったです。プールはそれほど広くなく、別料金で隣のインターコンチのプールを使えるせいか、いつも空いていました。広いジャクージもあり快適ですよ。冷たいおしぼりや水、フルーツのサービスがありました。サンベッドにわざわざタオルもひいてくれます。ショッピングモール併設なので、便利です。次回も是非また泊まりたいです。

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Helpful?
Thank FrauY
IHGDFCExecOffice, Front Office Manager at Crowne Plaza Dubai Festival City, responded to this review

Dear FrauY Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Crowne Plaza and that we lived up to your expectations. We pride ourselves with great service and with a product that is understated but elegant . Your trust and faith in us means a lot and we will strive...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 

Additional Information about Crowne Plaza Dubai Festival City

Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $138 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Despegar.com, Agoda, Booking.com, Priceline and Travelocity so you can book your Crowne Plaza Dubai Festival City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Family Hotel in Dubai
#29 Spa Hotel in Dubai
#37 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Dubai Festival City staff and other travelers.
35 questions
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Questions? Get answers from Crowne Plaza Dubai Festival City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor with creek side”
 of 5 bubbles ZayerFaisal, 1 week ago | Read review
“Higher floors with Creek views are best”
 of 5 bubbles MK13AL, 2 weeks ago | Read review
“overlooking the water/city”
 of 5 bubbles 381wesleyd, 3 weeks ago | Read review
“Choose the rooms on upper floors (16th and above).”
 of 5 bubbles Ashidas, 3 weeks ago | Read review
“We enjoyed the views facing the creek, it's also the sunset side.”
 of 5 bubbles jh403, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question