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Crowne Plaza Dubai Festival City

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Dubai Festival City, Dubai United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1459)
Room & Suite (533)
Dining (157)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Dubai Festival City
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#75 of 778 hotels in Dubai
Location
Cleanliness
Service
Value
Travelers' Choice
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children splash pool, and 24-hour gym. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Dubai Festival Mall home to record breaking Imagine show featuring water, pyrotechnics, lasers and lights spectacle.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids pool
Highchairs available
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Minibar
Electric kettle
Walk-in shower
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
River View
City View
Languages Spoken
English, French, Spanish, Arabic and 7 more

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
81Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
2067Reviews67Q+A100Room tips
Traveler rating
  • 1,492
  • 477
  • 71
  • 16
  • 11
Time of year
Traveler type
Language
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Popular mentions
Z K wrote a review May 7
1 contribution2 helpful votes
The hotel room is comfortable, and the food is excellent. The room cleaner Mr. DEVENDHAR is very kind and friendly, keeping the room very neatly. The hotel is just next to a Mall, very convenient for shopping and tasting the foods of various restaurants.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
2 Helpful votes
Helpful
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City
Responded 3 days ago
Dear 909zk, Thank you very much for sharing your great review on TripAdvisor about your recent experience with us and we were very delighted to welcome you at the Crowne Plaza Dubai Festival City. I was thrilled to read that you had an enjoyable stay and you appreciated our great hospitable staff from arrival to departure, your room with great level of cleanliness as well as our amazing facilities. We are looking forward to welcoming you again to our waterfront oasis connected to one of the best Malls in the city and minutes away from all Dubai business hubs and vibrant centre and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Sayed Tayoun, Cluster Hotels Manager
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Kiran297586 wrote a review May 3
Hyderabad, India41 contributions52 helpful votes
Had booked a club room was upgraded loved the view great cleanliness and housekeeping Gayle Suzanna Mya and Irina were lovely hostesses in the club Swimming pools were great and so were the restaurants Anise Belgian bar and Piere bistro
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Date of stay: April 2021
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City
Responded 1 week ago
Dear Kiran297586, Thank you for sharing your great review on TripAdvisor about your recent stay with us at the Crowne Plaza Dubai Festival City and we were very happy to welcome you in our safe hotel. I was delighted to read that you enjoyed your short staycation with us during these unprecedented times and you appreciated the cleanliness of your room as well as our culinary offering at our restaurants. Moreover, I was glad to find out that you enjoyed your well-deserved holidays and that you felt safe, due to all the precautionary measures taken by our team during the time of COVID-19 pandemic. Your compliments about our joyful staff, who always go an extra mile to ensure that our guests have a truly special experience, are highly valued, and your appreciation is our best reward! Thank you once again, your kind note is truly heartening for all our team members and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Sayed Tayoun, Cluster Hotels Manager
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Marwan Sbeih wrote a review May 1
Dubai, United Arab Emirates30 contributions11 helpful votes
Ramadan Iftar. Zeytouna restaurant , food delicious. Service team are good. Location very nice. And FB mr Hassan was very welcoming personal, very professional staff It’s very close to festival city center Dubai. Shopping center. Good for business and family gathering Ramadan atmosphere was lovely and all kind of Ramadan soft drinks were available It’s most important the the team multinational all working in harmony to serve the people
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Date of stay: May 2021
2 Helpful votes
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City
Responded 1 week ago
Dear wrba06, We are extremely grateful for your invaluable feedback you have shared with us on TripAdvisor about your pleasant experience at the Crowne Plaza Dubai Festival City and we were truly delighted to welcome you in Zaytoun restaurant. I was pleased to learn that you had an excellent time with us and you appreciated your delicious culinary journey with in the Zaytoun restaurant. Moreover, I was excited to read that you were delighted by the attentive and welcoming service from Mr. Hassan, who looked well after you. Hence, your compliments about him are highly appreciated and I was thrilled to share your kind words with him as well. We look forward to welcoming you again at our property and to our unique “Festival City” destination, experiencing a variety of award-winning culinary outlets and breath-taking waterfront views and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Sayed Tayoun, Cluster Hotels Manager
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Jim Purcell wrote a review Apr 2021
Abu Dhabi, United Arab Emirates20 contributions43 helpful votes
Our stay was simply great. Christopher, from the registration desk, was amazing and very professional. He made every effort to provide us with a memorable day. He was very considerate and understanding and made us feel welcomed. Thanks Chris.
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: Allow Chris to support your stay.
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2 Helpful votes
Helpful
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City
Responded 2 weeks ago
Dear jpurcell8112, Thank you very much for sharing your great review on TripAdvisor about your recent stay with us at the Crowne Plaza Dubai Festival City and we were delighted to know that you had chosen our property for your getaway in Dubai. I was thrilled to read that you had a good time with us and that our staff made your experience more memorable. Your compliments about our friendly and helpful staff as well as their attentiveness and professionalism are highly appreciated. Moreover, your special recognition of Christopher is truly valued and we hope, that many guests will meet our great team member along their journey in our unique “Festival City” destination. We are looking forward to welcoming you again to our waterfront oasis and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm regards, Sayed Tayoun, Cluster Hotels Manager
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Mor B wrote a review Apr 2021
3 contributions
Professional and kind service, great facilities. The room is big and clean. The Belgium bar - restaurant has a big variety of beers, good food and cool atmosphere! Really enjoyed my stay in the Crown Plaza Festival
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Date of stay: April 2021Trip type: Traveled on business
2 Helpful votes
Helpful
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Response from InterContinental Hotels Group Dubai Festival City, General Manager at Crowne Plaza Dubai Festival City
Responded 4 weeks ago
Dear morb67, Thank you for taking the time to share with us your recent experience. It was our pleasure to welcome you at Crowne Plaza Dubai Festival City, and I was glad to learn that you enjoyed our hotel services, facilities and special atmosphere in Belgian Beer Café. We look forward to welcoming you again at our property and to our unique “Festival City” destination, emerged with in endless award winning culinary delights, connected to one of the best Malls in the city and minutes away from all Dubai business hubs and vibrant centre and please feel free to connect to us through reservation.dfc@ihg.com when planning your return. Warm Regards, Sayed Tayoun Hotel Manager
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Previous
PRICE RANGE
$82 - $210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza dubai festival city hotel dubai, dubai crowne plaza
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDubai Festival City
NUMBER OF ROOMS
316
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Frequently Asked Questions about Crowne Plaza Dubai Festival City
Which popular attractions are close to Crowne Plaza Dubai Festival City?
Nearby attractions include Dubai Festival City Mall (0.2 miles), Imagine (0.2 miles), and Novo Cinema Dubai Festival CIty Mall (0.3 miles).
What are some of the property amenities at Crowne Plaza Dubai Festival City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Dubai Festival City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Dubai Festival City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Crowne Plaza Dubai Festival City?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Crowne Plaza Dubai Festival City?
Conveniently located restaurants include Anise, Belgian Cafe, and Pierre’s Bistro & Bar.
Are there opportunities to exercise at Crowne Plaza Dubai Festival City?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Crowne Plaza Dubai Festival City have an airport shuttle?
Yes, Crowne Plaza Dubai Festival City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Dubai Festival City?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Dubai Festival City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Dubai Festival City?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.