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Sheraton Grand Hotel Dubai

3 Sheikh Zayed Road Trade Center Area, Dubai 123979 United Arab Emirates
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Traveler (2728)
Room & Suite (716)
Dining (172)
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About

#51 of 810 hotels in Dubai
Location
4.6
Cleanliness
4.6
Service
4.7
Value
4.5
Travelers' Choice
Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows. On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk. Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Books, DVDs, music for children
Airport transportation
Valet parking
Paid public parking nearby
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Children's television networks
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Air purifier
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Oven
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
City View
Languages Spoken
English, French, Russian, Spanish and 48 more

Location

3 Sheikh Zayed Road Trade Center Area, Dubai 123979 United Arab Emirates
Name/address in local language
Sheraton Grand Hotel Dubai
4,799Reviews102Q+A100Room tips
Traveler rating
  • 3,926
  • 582
  • 135
  • 67
  • 89
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Moniicamia wrote a review Yesterday
Vienna, Austria5 contributions
The hotel was very clean and nice with beautiful room, very cute details. We appriciated the location, because there is Museum of the Future, Dubai Frame reachable by walk and Dubai Mall and Burj Khalifa reachable also by Metro if you don’t need to take a taxi. On the rooftop there is a nice pool with a view and club. There is also a negative, please be careful by paying. They took more deposit as they should have and this led to my unsatisfaction, as after a month I still don’t have promised amount of the money back.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jacob A wrote a review Apr 17
Abu Dhabi, United Arab Emirates1 contribution
I feel disappointed and blackmailed. After staying at the hotel for more them one week i got caught in an unprecedented rain storm in UAE along with all the other visitors. Our flights all got cancelled and we all suffered from the consequences. I had to extend my stay at the hotel with one night while waiting for the airport to open. After 8 nights at 750 and 1250 AED pr night they increased the rate to 1857 AED for my additional night in the same room. They even claimed that this was lower them the regular market rate. Obviously it was not practical to change the hotel in a situation where taxies did not operate due to the after effect of the storm so i had no choice but to accept this significantly higher rate. So the moral of this story is that during a critical situation where a significant part of the visitors to UAE are suffering with delays and lots of knock on effects from flight cancellations Sheraton takes advantage of the situation to blackmail its loyal guests by almost doubling the room rates and adding to their burden. I do understand supply and demand, and have no problems with that. But what i’m struggling with is when the hotel takes advantage of an unprecedented situasjon to make additional profit from their existing guests when they are in a situasjon where they have no alternatives. This i call blackmail and demonstreres a lack of moral compass and etical behavior.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded today
Dear jacobaW2319XU Thank you for taking the time to review your recent stay with us. Hotel prices are always dynamic and depend on availability. We understand all inconveniences caused by unprecedent weather conditions and our team tried their best to accommodate your request and offered you best available rate at that moment considering hotel being highly occupied. It saddens us to know that you felt blackmailed and found value being overpriced. Nevertheless, please accept our apologies for any disappointments caused. We appreciate your feedback and sincerely hope to have another opportunity to welcome you back in the future. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Giacomo B wrote a review Apr 16
1 contribution
Elegant modern hotel. Top service and restaurants.The buffet reataurant is outstanding! I appreciate the swimming pool and the fitness area.I would surely consider that the next time I'll travel in Dubai.Valentine was very kind at the check out!
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Coastal29195662040 wrote a review Apr 15
2 contributions
The stay was overall a good experience, with a nice view and good services. The room service was very helpful especially the staff members Tek and Shaujaat, they were really helpful for everything. Overall I would recommend staying at the Sheraton
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jainendra M wrote a review Apr 14
Dubai, United Arab Emirates3 contributions
Room cleanliness is top notch. I am a regular visitor to this facility located right at the centre of the city. Narendra and Sange came for room cleanup and are meticulous in their job. Warmly greeted me and well behaved. Keep up the great work.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded 4 days ago
Dear Jai0877, Thank you for posting your review on Trip Advisor and sharing your impression of your recent visit to our hotel. We appreciate your feedback and delighted to read that you enjoyed your stay. We will surely pass along your positive reviews to Narendra and Sange. We are confident that this feedback will serve as inspiration for the rest of our employees to always provide a quality service to our guest. We hope to have the opportunity to welcoming you back in the future. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jean-Paul R wrote a review Apr 14
1 contribution
Worst hotel i have ever stayed and i don’t recommend anyone to stay in this hotel. The only good thing is Valentine from the reception and the HSK otherwise its a shame 1- customer service ( reservation and reception ) are below average and needs tons of training 2- night manager Dama no comment the most unprofessional person i have ever seen in my life and doesn’t solve the problem but make them worst 3- i made a booking by mistake in july instead of april and they didn’t want to cancel the booking without cancellation fees noting that the next booking is in 3 month. I had to wait for 4 days and had to make a scene at the reception for finally fixing it 4- i was in my room and requested to have the KEYS SENT TO MY ROOM and it was declined due to privacy reason 🤣 what an absolute joke, and btw never received them 5- requested to have my luggage sent from the car to the room and i gave them the ticket number and they give me the luggage of another guest 6- the valet parking and guest services are so unprofessional and they need more people to work there. I had to wait for 10 min for someone to take the car which i informed the guest services. His reply was if you have a complaint you can go to the reception and complain to the front office manager If was an absolute terrific experience and no one even care None of the management even bother to check on our stay or even gave us a courtesy call. We booked 2 rooms for 5 nights each. Not even a simple amenities in the room I can rate it easily as a 1 star hotel
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded 5 days ago
Dear jeanpaulr551, Thank you for taking the time to review your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apology for not meeting your expectations. While we are happy to read about your experience with Valentine and our Housekeeping team, it saddens us to see you further comments. We aim to deliver exceptional customer service throughout the stay and all our associates are always ready to assist with any guest’s need and we are sorry to know for any disappointment caused to you in this regard. Since your reservation was made through the third-party company, all the amendments have to be done directly via booking platform based on terms and conditions. Besides, we have shared your comments with all concerned departments to look into since we are constantly working on enhancement of our services to be able to create more memorable and pleasant experience for our guests. We appreciate you sharing your feedback and although your stay with us this time did not meet your expectations, we sincerely hope to have another opportunity to serve you better in the future. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alia wrote a review Apr 13
Abu Dhabi, United Arab Emirates1 contribution
Excellent hotel. We enjoyed our Eid holiday by staying in the Sheraton Grand as usual. The best service and best staff especially “Lotfy” who made our stay more enjoyable by upgrading our booking for a beautiful view. Thank you so much and we are looking forward to coming back soon.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded 4 days ago
Dear Alia A, Thank you for posting your review on Trip Advisor. We are delighted to hear that you found the hotel comfortable and the service excellent. We at Sheraton Grand Hotel Dubai strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team, especially Lotfy ensured a pleasant stay for you. Once again thank you very much for taking the time to share your experience on TripAdvisor and we look forward to welcoming you back. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ke j wrote a review Apr 13
1 contribution
my stay is Good. hotel is in Good Location near Sheraton There is Metro Station.where we can Travels. I would like to Recommend specially Mr Narendra And Mr Range From Housekeeping team.they are Doing a Hard Work.bless YOU Go Ahead.i'll Visit Again
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded 4 days ago
Dear kej959, Thank you for posting your review on Trip Advisor. It is always a pleasure for the team to read such encouraging comments. Happy to read that Narendra and Sange were able to make your stay enjoyable. Thank you once again and we certainly look forward to welcoming you back again in the near future. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lyla Ngadi wrote a review Apr 13
Helsinki, Finland15 contributions23 helpful votes
My experience at the Sheraton Grand Dubai was mostly positive. The staff was attentive and helpful, constantly going the extra mile to make our stay comfortable. The rooms are well-appointed, and the housekeeping team does an excellent job keeping everything clean and replenishing ample water supplies. We did encounter a slight hiccup in our original room, but the hotel's response was truly impressive. They quickly upgraded us to a beautiful 1-bedroom suite and provided sweet treats for the kids and a fruit basket as a thoughtful gesture. The Executive Housekeeper even offered us a complimentary iftar, demonstrating their commitment to customer satisfaction. Not forgetting Mr Mahmoud, the Director of Front Office who provided excellent service during check-in and to respond to our call immediately. Feast Restaurant at the Sheraton Grand Dubai truly impressed us with its exceptional offerings. Iftar Extravaganza: The Iftar menu was a delightful journey through diverse flavours. The wide selection catered to every taste bud, showcasing a well-thought-out combination of international and regional delights. Each dish was not only delicious but also beautifully presented. Breakfast Bonanza: Feast's breakfast spread was nothing short of exceptional. It offered a mind-boggling variety, from international favourites to Arabic specialities, Indian delicacies, and Asian delights. Fresh juices, an extensive bread and pastry selection— it had everything you could ask for to start your day right. Service with a Smile: The staff at Feast Restaurant deserves special recognition. They were incredibly friendly and professional, even while managing the bustling breakfast crowd. A big shoutout goes to Sevi the bartender, Mya from (&More), Rahul, and Gargaran, who went above and beyond to ensure our table was well looked after. Their warm hospitality made the dining experience even more enjoyable. Culinary Kudos to Chef Azlee: A special mention goes to Chef Azlee, whose expertise elevated the Asian cuisine section. Every dish was a delightful exploration of flavours, showcasing his culinary talent. Overall, Feast Restaurant is a must-visit for anyone staying at the Sheraton Grand Dubai or anyone seeking a diverse and delicious dining experience. The exceptional food, attentive staff, and various options make it a true winner. Overall, I would recommend the Sheraton Grand Dubai for its comfortable accommodations and fantastic staff. They take care of their Elite members and If any issue arises, they are prompt and generous with service recovery. A little downside is that the pool is a little small and gets crowded with families for everyone to enjoy.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: The pool is a little small thus it gets crowded during holidays and weekends.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded 4 days ago
Dear LalaLilah, Thank you for posting your review on Trip Advisor. We are delighted to hear that you found the hotel comfortable and the service excellent. We at Sheraton Grand Hotel Dubai strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. Once again thank you very much for taking the time to share your experience on TripAdvisor and we look forward to welcoming you back. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ewan N wrote a review Apr 12
Houston, Texas9 contributions8 helpful votes
Excellent room, very clean and comfortable, superbly looked after by Sange and Narendra. Throughout the hotel, the staff were great. Only issue was slow check in, but the manager was very apologetic and invited us to check in at the club lounge.
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Date of stay: April 2024
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olha Melnyk, Owner at Sheraton Grand Hotel Dubai
Responded 4 days ago
Dear ewann2018, Thank you for posting your review on Trip Advisor. It is always a pleasure for the team to read such encouraging comments. Happy to read that Sange, Narendra and rest of the team made your stay enjoyable. We thank you again for your Trip Advisor post and we certainly look forward to welcoming you back again in the near future. Kind Regards, Anna Collier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$127 - $235 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Trade Centre 1
NUMBER OF ROOMS
654
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON GRAND HOTEL DUBAI - Updated 2024 Prices & Reviews (United Arab Emirates)

Frequently Asked Questions about Sheraton Grand Hotel Dubai
Which popular attractions are close to Sheraton Grand Hotel Dubai?
Nearby attractions include World Trade Centre (0.4 miles), Anonymous Lounge (0.2 miles), and ICY Dubai (0.2 miles).
What are some of the property amenities at Sheraton Grand Hotel Dubai?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Grand Hotel Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Hotel Dubai?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Hotel Dubai?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to Sheraton Grand Hotel Dubai?
Conveniently located restaurants include 53 DUBAI, Ballarò, and The Crossing.
Are there opportunities to exercise at Sheraton Grand Hotel Dubai?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Grand Hotel Dubai have airport transportation?
Yes, Sheraton Grand Hotel Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Hotel Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Hotel Dubai offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Hotel Dubai?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.