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The Palace Downtown Dubai

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The Palace Downtown Dubai
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2,096 Reviews from our TripAdvisor Community

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There are newer reviews for The Palace Downtown Dubai
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Showing 1,540: English reviews
zurich
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wonderful Hotel. Luxurious! Excellent service and wonderful staff. Best location in Town! A wonderful consistent Hotel with soemthing for everyone. Old Arabic Charm with superb modernity. Perfect choice for a city Hotel in the absolute centre of everything.

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank JetsetZurich
Glasgow, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We ate in the Madhan restaurant which was excellent, the food was wonderful and the staff very attentive an knowledgeable, a special mention must go ro Asado who could not have been more helpful but did not interupt our evening. The menu was very good, my Daughter is vegetarian and she was catered for very well, the starters are delicious.... More 

Helpful?
Thank catbrad
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

I had a great experience at this hotel.. i went for my honeymoon! Had a fountain view suit and the room was amazing! Housekeeping was great! And breakfast was amazing! Checkin in was fast and checkout likewise. Receptionist on checkout was very nice.. noticed we were newliweds and congratulated us he is also the same receptinist who gave us a... More 

Helpful?
Thank Elzibair1
Reading, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Its 5 star until you get there. The service is poor, staff were not friendly at check in. Restaurant staff didn't speak english clearly. Our room sink was blocked, nothing was done about it throughout our stay, even after I had bought it to managers attention. Jumeirah hotels ONLY in future.

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank Shahid T
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Shahid T, Thank you for sharing your feedback with us. Following my previous correspondence to you, I just want to sincerely apologise once again for the disappointment you have faced during your recent stay with us. As mentioned, I have reviewed your feedback with the team and the corrective measures were taken to avoid the same in the future.... More 

San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This place you have to visit!I had a wonderful experience and definitely would come back.I really like the feel of the hotel which shows the authenticity of Arabic architecture. Service was great and location is perfect!

Helpful?
Thank Natalia S
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Natalia S, Wow, what a perfect score! :) Your wonderful comments are truly appreciated and I am so pleased that you have enjoyed… simply everything! :) Thank you for being our “Ambassador of choice” back in California… We look forward to welcoming you back soon! Warm regards, Fabrice Ducry - General Manger More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Dubai is a very expensive city. The hotels a very expensive and the expectation is higher than what is delivered. The Palace is OK. Great location. friendly staff but very expensive. would stay again, however be prepared to wait for things to happen. Typical of Dubai

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank Jeff M
Baku, Azerbaijan
1 review
5 of 5 stars Reviewed 1 week ago

Staff were wonderful, rooms clean, breakfast excellent, service excellent, facilities excellent, location excellent. I really enjoyed my experience at the Palace Downtown and will be back in the future.

Review collected in partnership with The Address Hotels and Resorts

Helpful?
Thank Similan Celina N
Dubai, United Arab Emirates
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived earlier than my husband and was welcomed to the lobby lounge to enjoy a drink on the balcony while I waited. Joan made me feel at home and I was able to look over the beautiful pool while I waited. My mocktail was delicious and the bar snacks very enjoyable while I waited.

Helpful?
Thank Rach J
Fabrice D, General Manager at The Palace Downtown Dubai, responded to this review

Dear Rach J, Thank you for sharing your recent experience with all other TripAdvisor Readers! Your recognition to Joan and the Team is once again a true reward for all their efforts. Perhaps next time you should try our famous 22 Carat Gold Dust Palace Cappuccino... :) Warm regards, Fabrice Ducry – General Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Not sure where to start from ,first. Location , views , food at the Thai restaurant Thiptara , service.. all top notch . No wonder why I have heard so many great comments about it before. Classic , traditional and elegance. Will be definitely going back soon as I have left some "open bussiness" with Asado steakhouse. Looking forward.

Helpful?
Thank Kostas K
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown Dubai

Neighborhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern, Halal, Gluten Free Options
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinean, South American, Gluten Free Options, Halal
The Palace Cafe
The Palace Cafe
Cuisines: Middle Eastern, Halal
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $354 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#10 Luxury Hotel in Dubai
#11 Business Hotel in Dubai
#31 Family Hotel in Dubai
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