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Palace Downtown

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Mohammed Bin Rashid Boulevard, 29 Downtown Dubai, Dubai 9770 United Arab Emirates
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3434)
Room & Suite (392)
Dining (286)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#68 of 727 hotels in Dubai
Location
Cleanliness
Service
Value
Travelers' Choice
“FREE TICKETS: Dubai Aquarium & Underwater Zoo and VR Park valid from 08th October until 30th September 2021” Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Wifi
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Special diet menus
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun terrace
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Charming
Languages Spoken
English, French, Russian, Arabic and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
270Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
4,768Reviews123Q+A100Room tips
Traveler rating
  • 3,824
  • 584
  • 185
  • 94
  • 81
Time of year
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Language
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Popular mentions
Alexx O wrote a review Nov 21
Dubai Silicon Oasis (DSO), United Arab Emirates6 contributions3 helpful votes
Pleasant welcoming with warm greetings. The food was amazing and exactly portioned. Excellent service with sharp personnel. Ramesh and Anil were very attentive and always checking from time to time how everything was. Jafar displayed a very professional service, being polite and well-mannered. Strongly recommend the place for a dining experience. It’s a must to try the set menus. Thank you for the beautiful night
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear alexxo2019, Thank you for the wonderful and detailed comments. We enjoy to hear from all our guests with their feedback. It was especially nice to read about Ramesh, Anil, Jaffar and their efforts to make your dinner memorable. We shall recognize them for this. We are eager to welcome you back to Palace Downtown, upon your next visit. Thank you once again for your feedback. Best regards, Ahmed El Nawawy General Manager
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Charlotte C wrote a review Nov 21
2 contributions
We had a very lovely dinner with my husband in Thiptara. Service was superb and glamorous, food is tasty and very nice presented, KUDOS to chefs from our side. Never felt we need to ask for anything, Jafar and Ramesh has taken a nice care of us. Thank you to all the team for hard work around each and every guest. Experience worth 7 stars.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear Guest, Thank you for your most recent feedback. It is always rewarding to read such reviews from our guests, it allows us to celebrate them with our entire team. I look forward to welcoming you and your family back to Palace Downtown. It was especially nice to read about Jafar and Ramesh and their efforts to make your dinner memorable. We shall recognize them for this. Kind regards, Ahmed El Nawawy General Manager
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Ameen Al hosani wrote a review Nov 21
1 contribution
It was great relaxing experience in palace downtown suite fountain view. The service was extraordinary with complementary dinner at thiptara restaurant. The view of the fountain was really enjoyable. Special thanks to Youssef Saleh
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear AmeenAlhosani, Thank you very much for sharing your positive experience with us and having taken the time to post such a detailed review. We at Palace Downtown are looking forward welcoming you back soon. With very best regards, Ahmed El Nawawy General Manager
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Don0077 wrote a review Nov 20
Ras Al Khaimah, United Arab Emirates1 contribution
I stay in one of most beautiful palace in UAE I stay as king very good room with fountain view just I'm in the fountain very good place and very good food thank u for hospitality and of course I will come again very soon.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear don0077, Thank you very much for sharing your positive experience with us and having taken the time to post such a detailed review. We at Palace Downtown are looking forward welcoming you back soon. With very best regards, Ahmed El Nawawy General Manager
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Aya Osama wrote a review Nov 18
Alexandria, Egypt1 contribution
+1
Where do I begin to tell the story of how my engagement was gracefully planned in the course of 2-3 weeks! I will begin with my very meeting with Neha. She personally met us at the reception and already knew what I was looking for and knew the best venue for me and showed us around for more than an hour, heard my mom and I promptly in everything we are looking for. Plus, to top it off she had a wonderful cozy 15 mins conversation on how much of help she will be for us over a cup of delicious coffee. Neha and her team (Madhu, The syrian chef, and all the assistants, waiters and waitresses) did a wonderful job on our engagement this past weekend. The entire team was very well organized and extremely professional in every possible way. Neha put all of effort in every single detail, starting from showing us around the venue multiple times, seeing what can she provide from the hotel, giving us the best rates to handling the venue set up on the day, along with her amazing team of course.. She was available for texts, phone calls, and emails whenever we had questions, and she would always respond promptly. I know that the palace is a great option and a perfect venue, but I am also sure that without the right team, a lot would have hone missing. Neha and her team were like a breath of fresh calming air that helped to ease my undercover engagement jitters throughout the day... For that, I will always be thankful to her and her team. I know they say that the Bride sets the tone for her party... But I believe it's the event venue manager that puts the Bride at ease to set such a relaxed and very chill tone to the specialday. Hisham and I can not thank you enough Neha, Madhu and the beautiful team... Loved the way you took such great care of us!
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Date of stay: November 2020Trip type: Traveled on business
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded 5 days ago
Dear ayaosama1, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such a enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. It was especially nice to read about Neha, Madhu and Team and their efforts to make your engagement memorable. We shall recognize them for this. I look forward to welcoming you back to Palace Downtown. Best regards, Ahmed El Nawawy General Manager
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Previous
PRICE RANGE
$184 - $536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
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Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.1 miles), Burj Khalifa (0.2 miles), and At.Mosphere (0.2 miles).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include Tribes Carnivore, Black Tap Craft Burgers & Shakes Dubai Mall, and Texas De Brazil Dubai Mall.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palace Downtown have an airport shuttle?
Yes, Palace Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Hindi, Arabic, and Filipino.