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Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, Dubai United Arab Emirates
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7 people are viewing this hotel
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$294
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Traveler (4287)
Room & Suite (542)
Dining (391)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 884 in Dubai
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
“FREE TICKETS: Dubai Aquarium & Underwater Zoo and VR Park valid from 08th October until 30th September 2021” Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, French, Russian, Arabic and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
284Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
5994Reviews134Q+A100Room tips
Traveler rating
  • 4,966
  • 637
  • 197
  • 104
  • 91
Time of year
Traveler type
Language
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Selected filters
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Popular mentions
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Most Recent
Maddie B wrote a review Yesterday
1 contribution
We dined at Thipthara. Great food accompanied by amazing views of the fountain. Our waiter Suyra was very helpful and provided great service all the way through our meal. Recommend the black cod in tamarind sauce. All in all a must visit whenever you’re in Dubai.
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Date of stay: May 2022Trip type: Traveled
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Max wrote a review May 22
4 contributions3 helpful votes
We had a wonderful evening at thiptara with delicious food and a beautiful view to the Dubai Fountain. Baiysh (our waiter) was very nice and friendly! Thank you very much for this beautiful expierience.
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Date of stay: May 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear Maxineluethi, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
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Claudine D wrote a review May 22
2 contributions
It was a great experience, the food was super good quality, an amazing quantity, A perfect Argentinian brunch!!! The service always polite and nice but Radna was always helpful and amazing services I will come 100 times more. Thanks for a good Sunday family time!!
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Date of stay: May 2022Trip type: Traveled
Room Tip: Beside to don’t have entertainer for kids , but their are allowed and food for them is available!
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear 2022Clau, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
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Kerry P wrote a review May 21
5 contributions1 helpful vote
+1
Outstanding hospitality with decadent breakfast display to suit every palate. Exceptional attentive service from Wardani and Asgar to celebrate our Birthday Boys 13 th Birthday. Surprised him with a signature palace birthday cake and a fabulous rendition of Happy Birthday. Safraz greeted us, congratulated the Birthday boy, took snap shots to keep the memory alive. The hospitality received was attentive yet discreet and the entire experience outstanding. I can recommend this venue for a special occasion or just to treat yourselves as it really is something special. Good quality exceptional, service outstanding, ambience perfect, setting .. well let’s face it you over look the fountains and Burj Khalia .. perfection.
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Date of stay: April 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear KerryP874, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
bruggerchristina2018 wrote a review May 21
Munich, Germany12 contributions4 helpful votes
An absolutely astonishing place to be: Perfect food, perfect view, perfect service - thank you Dil. Papaya Salad is coming right from heaven. And the red curry with the spicey duck is absolutely OVERWHELMING. 100% MUST-DO in Dubai.
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Date of stay: May 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear bruggerchristina2018, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Steve P wrote a review May 21
Dubai, United Arab Emirates11 contributions8 helpful votes
We have been to Ewaan dozens of times over the years and we never get tired of the great food, entertainment which is always at the right level so you can hear the singer but not be overwhelmed by the noise - but most of all the waiters are always superb. After sitting down drinks were poured and we never once had to ask all afternoon for top ups. Nelson was extremely attentive so shout out to him. Would recommend this to anyone visiting Dubai as the hotel itself is also wonderful.
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Date of stay: May 2022
Location
Service
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear stevepF145PU, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
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Ingimoussa wrote a review May 21
Dubai, United Arab Emirates4 contributions2 helpful votes
A unique experience, top service, the waiters specially ahmed would definitely go an extra mile to keep you happy, the seafood is super fresh and tasty, the best oyster you can taste in UAE, the mojito is amazing, very wide variety in the buffet, a must try for quality and elegance seekers
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Date of stay: May 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear Ingi M, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Sam H wrote a review May 21
3 contributions
Had a fantastic time, food was excellent, particular shout out to the serving staff who were fantastic and highly attentive. Well worth it and will definitely be coming back! Excellent location with good views of the Burj Khalifa
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Date of stay: May 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear O6817RZsamh, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
lud wrote a review May 21
Dubai, United Arab Emirates4 contributions1 helpful vote
We just enjoy our brunch today . Buffet is amazing of choice. Food is really good Atmosphere is perfect Big thank to Wardani our host for took care us during the brunch … We will come back for sure ………..,,,,,,,,,,,……….,,,…………………………………………..
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Date of stay: May 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear Guide59448081275, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Amal E wrote a review May 21
5 contributions3 helpful votes
The Saturday brunch at Ewaan- the Palace downtown is not new but is still one of the best in terms of atmosphere, food quality and variaty. The restaurant is chic and cosy. Overlooking the pool and garden. Very freindly and professiinal staff, especially Nelson Sanu.. very helpfull and frendly.
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Date of stay: May 2022Trip type: Traveled
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Response from Ahmed Elnawawy, General Manager at Palace Downtown
Responded yesterday
Dear Amal E, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
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PRICE RANGE
$312 - $516 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
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Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.1 miles), Burj Khalifa (0.3 miles), and At.Mosphere (0.3 miles).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include Tribes Carnivore, The Meat Co, and Black Tap Craft Burgers & Shakes Dubai Mall.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palace Downtown have airport transportation?
Yes, Palace Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Arabic, and Filipino.