Palace Downtown
Sheikh Mohammed Bin Rashed Boulevard, Dubai 9770 United Arab Emirates
Lowest prices for your stay
$408
Free cancellation until 03/31/23
No prepayment needed
$408
Free cancellation until 04/01/23
No prepayment needed
$544
$354
No prepayment needed
Hotels.com$408
Travelocity$408
ZenHotels.com$544
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Full view
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Room & Suite (590)
Dining (421)
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About
#33 of 946 hotels in Dubai
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
English, French, Russian, Arabic and 3 more
Location
97Great for walkers
Grade: 97 out of 100
283Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
Contact
Sheikh Mohammed Bin Rashed Boulevard, Dubai 9770 United Arab Emirates
Name/address in local language
Getting there
Burj Khalifa/Dubai MallDubai Metro14 min
Business BayDubai Metro20 min
Rental CarsSee rental cars from $21/day
6845Reviews138Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We first visited The Palace in 2012 and so after 10 years and 12-15+ visits to this wonderful hotel it just keeps getting better. Firstly when you enter the lobby the smell just relaxes you, the serenity of this hotel is excellent and the decor is still as fresh today as it was in 2012 The greeting from the reception staff is warm and quickly expedited. The hotel rooms were refurbished before covid and are bright clean and still exude quality. The bed! the bed is huge, the most comfortable by far I’ve slept in (I stay in a lot of 5* hotels the palace is still the best) the linen is super fine quality and so comfortable. Breakfast at the Palace is a great experience, the quality and selection of breakfast options is sublime. Service is simple and unrushed and the outdoor dining is lovely with views of the Burj. The pool area is a place of calm and comfortable sun-loungers, the pool staff are attentive but discreet, water, ice lollies and cold towels are provided. Again just a simple service that exudes quality. I use the gym which is good, not a large gym but all quality equipment (Technogym) and good selection of machines and free weights. Towels, refreshments and fruit are laid out. The men’s spa is again very calming with jacuzzi, steam room, ice scrubs and mist showers to cool down. There is also a Turkish bath and massage but I have never used. Restaurants are also great here, our latest visit we have been to the Thai restaurant Thiptara which has been extended and refurbished since our last visit. It’s still one of the best venues in Dubai where in terms of ambience and quality of food. Though it’s pretty pricey it’s worth is for a nice treat to watch the fountains in style! Also the Argentinian restaurant Asado is lovely, the food is excellent (mixed grill is too much for me these days but it’s excellent) and the wine selection is impressive. Again not cheap but worth a visit if you want something other than Thai! Last but not least location. It’s in the centre of everything, if you want to visit Dubai and are looking for a city stay, this is the Palace to be! It’s location means you have all of the fountain area and Dubai mall eateries to explore and you can quite literally find anything on your doorstep. Still our favourite destination. Long may that continue.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Get setup round the pool early before going to breakfast. Means you can grab a good position.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
It’s a really good hotel. The environment of the Pool Lunch is extraordinary. The food is delectable. The staff are unbelievably polite and kind. Specially Mr. Al Amin served us extraordinarily good with his freshly cooked food and services.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 2 days ago
Dear Journey52153107580, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon. Best regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for Rufus for providing us with the best experience and service. Everything was very tasty and clean and the service was very friendly. The view from the restaurant is perfect. We liked everything
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 2 days ago
Dear Nuraya437, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon. Best regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was excellent at - Palace Downtown Hotel Dubai, We had complimentary breakfast served, the staff is extremely pleasant with the courteous service - Staff Rameez, Ritu Rai, Ajay, Ahmad, Bablu, we had a bit long stay and so, we were served by so many humble and gentle staff, they keep checking whether we need something and apart from that since we are a regular guest at the hotel, most of the staff knows are need very well. When they see us checked in they know what we are looking for in beverages. The staff remembers us - like we are there family members. Amazing time spend. Decent price, *****
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Date of stay: March 2023Trip type: Traveled on business
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 2 days ago
Dear V7624Bllilyd, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon. Best regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was our first visit on our anniversary, its a wonderful place food friendly staffs. Quality of the food and variety was amazing, i would diffintely come back again and recommend the same place to my friends
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 2 days ago
Dear Munaa669, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon. Best regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The purpose of this trip was a great surprise because my husband had prepared me to celebrate my birthday from having a room with a balcony with a view of the fountain ready and enjoying the show that every half hour starting at 6 pm takes place in the artificial lake of Burj Khalifa as well as a cake and flowers decorated on the bed as a welcome and celebration, but what was my and our surprise that from the attention of the duty manager James Santa María in giving us a room far away from everything and with a partial view of the Source and the show reason and reason for our anger because we did not pay for that view we paid much more to enjoy the show and see Burj Khalifa which has always been my favorite when I visit Dubai I take many photos of it. The kindly bell boy Ayman told us to stay in that room to rest while he fixed the problem at reception. It only took about 20 minutes and he took us to see the other room for which we had paid, totally different, very nice and with a beautiful view as we selected when booking on the hotel website page, unfortunately the next day when we bathed the water pressure was minimal and hot water did not come out continuously, when finishing breakfast the front desk staff was informed from 9:30 am from what has occured . That day my husband had reserved a dinner for me at the Asado restaurant, the hostess's treatment was very despotic since he saw us enter and left, returning 10 minutes later to assign us a table. The training of the waiters is very poor and unprofessional, the waiter decided what portion of meat I should eat when the one who decides is me and I pay for that taste and more. Very kindly the manager and the two managers from India who were on duty that night apologized by offering us something additional, we do not accept, we only suggest treating the diner as it should and giving suggestions not impositions from the menu to choose from. In general, the training of all the waiters both at breakfast and in the different restaurants is very deficient. I suggest putting more effort into your staff since it is a magnificent hotel very centrally located within walking distance of Dubai Mall. Arriving that night at the Asado Restaurant to our room and we met maintenance personnel and the bathroom was a mess. It was 10:00 pm and they told us that it would take them 5 hours to fix it. This was a major plumbing problem.!!! We notify of this problem from 9:30 am in front desk . What courage and my room was very nicely fixed. birthday and my cake, my already upset husband asked for solutions. James Santa María gave us an upgrade to a Suite with a spectacular view but it leaves us with a bad taste in our mouths due to so many inefficiencies of the staff. I want to greatly thank Ayman for all his nice attentions in which I had a magnificent birthday celebration as well as the housekeeping staff who decorated my room twice for all these changes and also the kind managers of the Asado Restaurant as well as the manager of the Breakfast all from India, thank you very much. I suggest and which was our observation to remodel the rooms since apart from plumbing failures the light switches are very obsolete. I will return to this hotel, it is very convenient.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 2 days ago
Dear pizzaSM0905, Thank you for taking the time to share your comments with fellow travelers on Tripadvisor. We are very proud to know that we provided such memorable service and I will certainly share this with the team, especially to James and ayman We appreciate your recommendation and the team and I look forward to welcoming you back with us again very soon! With very best regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's always been our go to place for a business meeting and the experience has always been great. Rufus has been our waiting man and he's really very good with the utmost service possible. Always assisting with a great smile.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 4 days ago
Dear Guest, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. Looking forward to welcome you back soon. Best regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were enjoying the food and the atmosphere, a wonderful view to the Burj Khalifa together with our friends. The food was very delicious, the service was extremely outstanding. Special thanks to Mr. Jijo Mani, Vishnu and Gavin for their engagement making a wonderful day for us.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 5 days ago
Dear AnnasE1589KF Thank you for sharing your review here on Tripadvisor. We are happy that we were able to delight you during your visit. The entire team especially Jijo, Mani, Vishnu and Gavin were glad that you had a great experience. Thank you once more and we are all looking forward to welcoming you back soon! Kind regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for this wonderful experience ! The food was great served by the awesome Jijo, Radha and Vishnu ! One of the finest experience to eat exceptional meat in Dubai ! I will definitely recommend !
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 5 days ago
Dear MordjaneCD, Thank you for sharing your review here on Tripadvisor. We are happy that we were able to delight you during your visit. The entire team especially Jiju, Radha and Vishnu were glad that you had a great experience. Thank you once more and we are all looking forward to welcoming you back soon! Kind regards, Aby Abraham General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you so much a very good staff Especially Hamdy algamal the egyptian and Ahmed, they are really fantastic guys and so froliendly and helpful, also the food was great, Eeaan is the best, i always go there like once a month
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aby Abraham, General Manager at Palace Downtown
Responded 5 days ago
Dear ahmedfT2037OB Thank you for sharing your review here on Tripadvisor. We are happy that we were able to delight you during your visit. The entire team especially Hamdy and Ahmed were glad that you had a great experience. Thank you once more and we are all looking forward to welcoming you back soon! Kind regards, Aby Abraham General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$281 - $665 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
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Claim Your ListingPALACE DOWNTOWN - Updated 2023 Prices & Hotel Reviews (Dubai, United Arab Emirates)
Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.1 miles), Burj Khalifa (0.3 miles), and At.Mosphere (0.3 miles).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include The Tap House, Tribes Carnivore, and 3BK Restaurant.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palace Downtown have airport transportation?
Yes, Palace Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Arabic, and Filipino.