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Sheikh Mohammed Bin Rashed Boulevard Downtown Dubai, Dubai United Arab Emirates
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Traveler (4367)
Room & Suite (542)
Dining (391)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 901 hotels in Dubai
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
“FREE TICKETS: Dubai Aquarium & Underwater Zoo and VR Park valid from 08th October until 30th September 2021” Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Airport transportation
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, French, Russian, Arabic and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
285Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
6118Reviews134Q+A100Room tips
Traveler rating
  • 5,082
  • 642
  • 199
  • 105
  • 91
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
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Most Recent
Kenneth G wrote a review Yesterday
3 contributions
Just an amazing experience! Our first dinner in Dubai from florida and everything was spectacular. The staff, the bar, and the entire restaurant ambiance was amazing. We are visiting Dubai for our 1 year wedding anniversary and this place is a must for dinner
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
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Response from Aby Abraham, General Manager at Palace Downtown
Responded yesterday
Dear Kenneth, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
tasneem e wrote a review Jun 27
2 contributions
Ahmed the manager always seems to know which rooms we like we have been coming to Palace for many years so if you looking for comfort this is your hotel ,James at reception the best customer service ever They treat us like family i rate this hotel 100 percent
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded yesterday
Dear tasneem e, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Ashbee33 wrote a review Jun 27
Lisburn, United Kingdom13 contributions4 helpful votes
+1
Excellent experience at the Thiptara. From start to finish, food and cocktails were superb, generous portion size, service was excellent, both Dilli & Gaurav were friendly, attentative, and made us feel very special. We were on our honeymoon and couldn't imagine any better service :), thank you! Definitely recommend- 5 star
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Date of stay: June 2022Trip type: Traveled as a couple
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Response from Aby Abraham, General Manager at Palace Downtown
Responded yesterday
Dear Ashbee33, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Jessie M wrote a review Jun 27
1 contribution
Incredible food, not overcrowded and very convenient for guests staying at the palace. The appetizer portions are quite large (we split 3 for 2 people, and then only had room for 1 main - curry - and dessert). We also took some back to our room. Dilli and Guarav were very attentive, helping to usher us so so that we had the best views for the fountain show!
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded yesterday
Dear Jessie, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Thomas Ludwig wrote a review Jun 26
Oberhausen-Rheinhausen, Germany2 contributions
A pleasant stay from the start, polite and competent staff. Very good location. One of the best breakfast location in town. Very clean and the scent you smell when you enter is a delight and an unforgettable experience
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded 3 days ago
Dear Thomas, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Safari59471559395 wrote a review Jun 26
Singapore, Singapore2 contributions
Our lake view room was very comfortable and spacious. Our bathroom was superb, there were 2 sinks, one tub, a toilet cubicle with separate bidet with door, and a shower cubicle with door. Bed was large, could fit in 3 persons comfortably, sheets were smooth and comfortable, mattress was comfortable, but pillows could be a bit more dense. Our balcony faced Thiptara restaurant and swimming pool and we could see the end third of the fountain. We were in Room 370. I really like the tablet used for hotel services — friendly and comprehensive list of services which really centre around the comfort of guests. Cosy room too. There was turndown service every evening so you get that cosy feeling of being well taken care of. They even noted and were so concerned if you didn’t leave the room — we had housekeeping coming twice and a phone call from reception to check if everything is ok.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded 4 days ago
Dear Safari59471559395, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
amirjuliamary wrote a review Jun 25
1 contribution
Excellent service and food ,would highly recommend it , also the staff is really friendly . The highlights were the lobster , shrimp , steak. For the the desserts I personally enjoyed om 3ali and the tiramiso .
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Date of stay: June 2022Trip type: Traveled with family
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded 4 days ago
Dear Amirjuliamary, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Magdi F wrote a review Jun 25
6 contributions2 helpful votes
Amazing service special mr Sanu and Mr NELSON THEY Are very good and helping the gust and giving a amazing hospitality to all Regarding food is more the excellent with good taste and variety and sweet is also very good and the main dish is very tasty
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded 4 days ago
Dear Magdi F, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Olga A wrote a review Jun 25
Dubai, United Arab Emirates6 contributions8 helpful votes
We have tried the Saturday brunch and it was out of this world… amazing food with big variety of food … excellent service and very friendly stuff… I highly recommended this place Thank you for Ari & Dinara for the amazing service
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded 4 days ago
Dear OlgaA2412, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
Emma H wrote a review Jun 25
Dubai, United Arab Emirates7 contributions6 helpful votes
Dinara was a great server and really enjoyed the wonderful food and service. There’s a great selection of different cuisines and the quality of food is fantastic. Will definitely come back to this brunch
Read more
Date of stay: June 2022Trip type: Traveled with friends
Helpful
Share
Response from Aby Abraham, General Manager at Palace Downtown
Responded 4 days ago
Dear emms1975, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Read more
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PRICE RANGE
$320 - $472 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
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Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.1 miles), Burj Khalifa (0.3 miles), and At.Mosphere (0.3 miles).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include Tribes Carnivore, The Meat Co, and Black Tap Craft Burgers & Shakes Dubai Mall.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Palace Downtown have airport transportation?
Yes, Palace Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Arabic, and Filipino.