We had the best of time at Raffles Dubai. The customer service provided by every staff member is superb. We will make sure to return. They made a big difference in our stay, and they made every effort to please us and other guests.
It was great experience at Raffles Dubai, starting from a warm welcome by James the doorman, the service was excellent at all points. I would highly recommend the hotel for anyone who want to have a great experience.
I had a wonderful stay at the Raffles hotel! The staff was friendly and attentive, the room was clean and comfortable, and the amenities were fantastic. The location was also perfect for exploring the city's attractions. Highly recommend!
The customer service was outstanding, I was so pleased with the service I received from the hotel They went above and beyond to help me in everything i asked about . Great staff great communication great experience
Very nice hotel. Staff were very attentive and it was in a great location. Eric from the butler department is one of the friendliest Hhotel staff I've ever encountered. Breakfast buffet offers the greatest variety of foods to cater for all. Overall, we really enjoyed our experience
Stayed here 4 nights during 3/12-3/16 trip. First night was a little noisy, then MGR upgraded us to a great suite room, great service at executive lounge/spa/front desk check out. Overall great hotel and great stay.
We stayed in Raffles at the end of a holiday to celebrate our 45th wedding anniversary and were delighted to choose one of their Diplomatic Suites. From our arrival to departure the staff at Raffles could not have provided a more perfect stay. Although we arrived very early we were welcomed and made very comfortable whilst we awaited our room to be ready. The room itself was fabulous, it was located on the 9th floor and offered access to the club lounge. All our main meals were eaten at the hotel in their restaurants where the service and food was excellent. During our stay the hotel recognised our anniversary with two separate cakes and good wishes. The suite was very comfortable with large bathroom, shower, spa bath and separate dressing room area. WE asked for sun loungers to be placed on our large balcony and these arrived within minutes allowing us to enjoy many hours of relaxing in the Dubai sunshine. Overall a fabulous stay. …
We’d stayed at The Raffles Istanbul over the summer which was outstanding so when we decided to go to Dubai booked here amidst the many many choices of luxury hotels. The carry over from our experience in Istanbul is that the service at Raffles hotels is truly exceptional. Shout out to Adeel who serviced our room and was engaging, friendly and helpful. Upon check in we inquired about an upgrade (Gold Accor member). Initially we were told there was no availability however the manager came over and we were led to a beautiful suite. We’d booked the “club” and this is a strong recommendation to do so. It is lovely, classy and intimate. Breakfast served on the 3rd floor is excellent. Service throughout the hotel is really 6 star. The slight drawback is the location which is a taxi or metro ride from the Dubai Mall which seems to be the center of things. However it is a nice calm oasis and we did take both a taxi and a metro to get around and both easily accessible. The concierge was excellent- gave us spot on suggestions for how to spend our short 2 night stay. Overall- service impeccable.…
We visited as a couple for 3 nights after having been up at Marjan Island for a week. Early check in at 11am was absolutely no problem. Our ‘skyline’ room was very well appointed, and the view of the city was exceptional. Standout performers at the hotel were James the doorman, always a smile, and a warm welcome. Ashpak the Concierge; highly knowledgable and booked the aquarium, Burj Kalifa and a boat trip with efficiency. The team at the club lounge and reception were attentive and nothing was too much trouble. Breakfast was plentiful and highly varied. Not overcrowded and again great staff on hand. The location may be a little out of town but local taxi’s are plentiful and inexpensive.
The rooms are outdated. Very overpriced. Service was horrible. Staff not very helpful, they said they can provide a blackout and never did. The fridge was locked in the room. The valet scratched my car! Horrible experience, would never visit again
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