Stayed here last week for 10 nights, quite simply superb, one of the best hotels we've ever stayed in and fully justifies it's high status in the rankings. Got a deal on a Signature Club Room on Travel Republic, £127 a night, definitely the way to go - almost like 'all inclusive'. Remon gave great service on reception, checked us in early after an all night flight from the UK, much appreciated. We were offered an upgrade to a Diplomatic suite at a reasonable rate which we will most likely take next time we visit due to the open balconies with those rooms. Went up to our room on the 9th floor where Victor, the landing butler, greeted us and looked after us all week, thank you. The Signature rooms are superb, fully fitted out - the only concern we had was the air con was reluctant to go below 20 degrees and it wasn't really enough. Small fridge with just enough room for a coupla bottles of wine, should you happen to pick some up from the 'Duty Free' on your way out of the airport. The breakfast in the Azur restaurant was superb, great selection, special orders and service by everyone was fantastic,Tayo and Hannibal were exemplary and the manager, Sid, deserves a special mention - this man is a credit to the hotel and a great asset to the company. The executive lounge was also a great place to visit, quiet and relaxing with none of the usual beer monsters and laydees with screaming baybees like we have encountered in so many other so-called executive lounges (Westin, Le Meridien etc.) Betty (Lady GaGa!) and her colleagues running the lounge were absolutely on top of their game, great fun and providing top service, really made a visit here worthwhile. The guys by the pool also deserve a mention. Quiet at this time of year due to the fierce heat, with lots of loungers, we were well looked after by the pool guys with towels, loungers and regular top ups of complimentary ice buckets of bottled water. Just as well - a can of Pepsi from the pool bar was around £7. The Solo italian restaurant is worth a visit for the Pizza and Pasta feast 6-8pm, around £20 a head all you can eat, excluding drinks, well served by Sia. A must visit is the Japanese restaurant on the 17th floor, Tomo, if only for cocktails - the service by Siddique is fantastic and the view across town amazing. Japanese Asahi and Kirin beer is around £11 a pint but the view soon soothes the pain. The hotel is attatched to the Wafi mall, with a selection of high end shops, a souk, a food court, a Carrefour supermarket, Matalan store and a number of restaurants. Only 20 minutes from the airport, the hotel represents excellent value for money and the customer service from the staff is top notch, a real credit to the management. Thanks for a great time, we'll be returning soon.…
Had a fabulous stay at this hotel back in January. We’ve been coming to Dubai for the past 8 years and stayed in many of the top hotels, however Raffles is something else – what an experience! Me and my husband were staying in another hotel on Jumeirah beach and decided to take a trip to visit the Raffles Saloon bar. We got chatting to a member of staff called Woulstain who recommended we try Raffles hotel next time we visit and book a Skyline room for the views of the city. The hotel looked so amazing, and as it was our anniversary a few days later – we decided we couldn’t wait until our next visit, so we booked a club room and checked out of our beach hotel, and boy am I glad we did! From the minute we arrived at the hotel we were in awe of the outstanding service and treated like royalty. How a hotel of this size can give you the level of attention and service, to make you feel like you are the only guest they have is truly amazing. Check in, departure, and everything else in between was just perfect. As for the room, well there is only one word to describe it…WOW. It was on one of the higher floors of the hotel, the room was huge and incredibly beautiful. Everything was spotless and sanitised and it felt very Covid safe, plus the balcony was also very big – perfect for those views! To make the stay even better, the hotel surprised us with a special cake for our anniversary which was a lovey gesture. I’d like to say a hug thank you to Mila at check in, Syed our wonderful butler, Summer and her amazing hospitality team, Mars at Azur and of course not forgetting Woulstain for his recommendation of the hotel. I can safely say we will be back as soon as we can travel again!…
Thank you, once again, for a perfect stay And special thanks to Anam at the club lounge All of us ( family of five) had a wonderful time - the breakfast was outstanding , the pool perfect and the benefits of the club lounge made the stay beyond and above
I visit the hotel occassionally through out the last 10-12 years. I must admit that Raffles Dubai is one of the hotels that maintain high standard, well maintained and professionalism consistently. I would recommend this hotel for those who like to have bigger rooms, very capable team in delivering all your needs.
Checked-in at the Raffles Dubai Hotel to celebrate my birthday and me and my husband's 20th wedding anniversary with our daughter... and to experience what the reviews have been buzzing about regarding the highest standard of service they offer... and they did not only met our expectations but exceeded it. From the moment we stepped out of our car... we could feel the welcoming staff at the lobby ready to assist us. From checking-in smoothly (although I requested for a room with a Dubai Skyline View and access to a lounge on the 10th floor). Miss Louisza, the assigned Butler for us, made sure we were informed with every details we have to know and arranged a surprise cake and balloons at the Lounge during the Afternoon Tea. Thank You So Much to the wonderful Lounge Team.. namely Velia, Victor and Annam who worked really hard catering to our every needs with smiles on their faces at all times. The staff at Azur Restaurant were all very attentive to all our requests and they made sure our table was kept clear and clean. The staff at the pool area provided us with iced cold waters to keep us well hydrated and clean towels. Ronald handled all our luggages very well when we arrived and left. And Hazel checked us out effortlessly. Your staff are your greatest assets for sure as we have not received the same treatment elsewhere. Keep up the best work as you have earned another loyal guests from us cause we are definitely coming back to celebrate another special occasions in the future. 👍🏼🙏🏼❤️…
First time at Raffles Dubai and my experience couldn't have been any better. Louiza was very professional and assisted with the planning of my darling wife's birthday experiences and surprise. The entire experience has been great and thanks to the Raffles team
This is our third time at Raffles Dubai and as always it was a lovely experience! We always choose to come here for lovely spacious comfortable rooms, excellent pool facilities, delicious food (dinner at Solo is amazing!) as well as excellent location to airport, Glow Garden and malls. We were welcomed by Ismail at the door who remembered us from our trip at the beginning of the year. Always so friendly and welcoming he is an asset to the team. He ushered us indoors out of the heat and looked after our luggage as we went to check in, again with another familiar face who remembered us from previous visit. Anna gave us such a lovely experience checking in, there is nothing that is too much for her. She answered all our questions with a smile on her face and my daughter was so pleased to see her again. Anna is one of the nicest staff we have ever encountered at a hotel, she is friendly, helpful and goes above and beyond to ensure guests are happy. My daughter even got a little surprise in the room with balloons, nut free snacks and her little bed already made in case she needed a nap after travelling. Amazing attention to detail and super attentive. Thank you Anna!! We were also lucky enough to bump into Isa and Wolfstain on our last few days, who we met on previous visits. They were also so pleased to see us and treat us so warmly like family. Also a mention to the pool & leisure reception team, they are always so smiley and happy, as well as to Jeffery the lifeguard who always made sure everyone is safe and comfortable around the pool well looked after with drinking water and shade. The only slight negative thing that we experienced was when my husband enquired about our package on our first evening and what was included (as I had made the booking but already gone to the room with my daughter) the gentleman on reception bluntly replied that as we booked through a third party there were no extra benefits only breakfast. Actually I had booked on a b&b basis this time but previously have also booked Club room through third parties, another time I had received complimentary upgrade. I believe that this could have been handled better by simply letting my husband know about breakfast and the facilities we were able to use. Asides from this very small thing, I highly recommend and look forward to returning again soon. There are many lovely hotels in Dubai but truthfully we always return here for the amazing service and the excellent staff. Thank you to the raffles team for a lovely experience again!…
I really enjoyed my stay at Raffles. The room is the biggest among all hotels in Dubai. The staff are very helpful , friendly and professional. The hotel is close to Dubai Mall, just 10 min by taxi. The breakfast buffet is rich in varieties . The whole experience was amazing . I will definetly come again and again. One of the best hotels in Dubai
This is without a doubt the best luxury hotel I have stayed at to date. The best service where staff are warm and friendly, remember you by name, always willing to help when needed and they go out of their way to cater to your every need. They even arranged a take away breakfast, due to an early departure, without me even requesting it. Service in the breakfast and club lounge is super quick and you never have to wait before being served. Betty and Velina in the Club Lounge deserve special mention for their warmth and their willingness to go over and beyond what was expected. The Spa also offers the best facial and massage and I have never experienced such a deep level of relaxation before. Arin and Dian at the spa deserve special mention and I would highly recommend asking for them. Will definitely be returning to Raffles again!…
This was our third time staying at Raffles and as always it was perfect in every way. We booked a Dubai Skyline Club room which was so beautiful, spacious and comfortable. The club lounge is excellent, and we were so happy to see there was playroom for the children. Afternoon tea was great, evening canapés and cocktails also fantastic. But all is made so much better by the fantastic service by every member of staff at this hotel. From remembering our names, paying extra attention to our daughter, bringing her special food and treats, nothing was too much trouble. The pool area is beautiful. The breakfast absolutely delightful! Honestly there is nothing negative about this hotel at all. The service is by far the best of any hotel in the world!
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