We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Excelsior Hotel Bur Dubai

Traveler (356)
360
Panoramas (24)
Room & Suite (322)
Certificate of Excellence

About

#139 of 622 hotels in Dubai
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free wifi
Pool
Fitness center
Bar / lounge
Airport transportation
Business center
Conference facilities
Show more
Room features
Suites
Family rooms
Smoking rooms available
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mid-range
1,106Reviews
33Q+A
100Room tips
Traveler rating
  • 561
  • 284
  • 137
  • 59
  • 65
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Cantina 1810 Grand Excelsior had me in and I reccomended already to my good friends.Alina was there to take good care of my dining experience with Cantina and she was very nice. 5 star for all the facility and service
Read more
Hannah is a lady working at this hotel. She is very kind and supportive. While staying there within one week the room was always cleaned up and everything were renewed. I would like to mention that I found Hannah and other staff, especially from the kitchen, very polite,
Read more
Response from SSarisen, General Manager at Grand Excelsior Hotel Bur Dubai
Responded 4 days ago
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.
Read more
I stayed here with my family for five days and i found the most amicable staff ever. Cleanliness, room service, readiness in serving their guests 24*7, electrician and medical facilities are just a call away. Location is perfect for tourists to visit near by places. Food is
Read more
Response from SSarisen, General Manager at Grand Excelsior Hotel Bur Dubai
Responded 1 week ago
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai
Read more
Hamzar - house keeping was suppportive and andanan -house keeping supervisior was helpful also were Grace and akeela - at reception was we’re co operative and also supportive Room sizes are good and breakfast was good
Read more
Response from SSarisen, General Manager at Grand Excelsior Hotel Bur Dubai
Responded 1 week ago
Dear our valuable guest, It was indeed a pleasure to welcome you at Grand Excelsior Bur Dubai. Thank you very much for taking time to share your kind words on TripAdvisor. We are delighted to know that you had a wonderful stay and loved everything about our hotel. It is truly gratifying to read the appreciation for Mr.Hamzar, Adnan, Ms. Grace & Akhila who are always doing a splendid job. I have shared your comment with everyone and they're all enthralled about it. Hence, we are looking forward to welcome you back in a not too distant future, and once again, thank you for choosing Grand Excelsior Bur Dubai. All the best, Senol Sarisen General Manager
Read more
I stayed in this hotel many times, and nothing has been changed, from hospitality of reception and cleanliness of the room. My room was upgraded and thanks to grace ( receptionist). Definitely i will comeback again . Worth to recommend☺️
Read more
Response from SSarisen, General Manager at Grand Excelsior Hotel Bur Dubai
Responded 2 weeks ago
Dear our valuable guest, It was indeed a pleasure to welcome you at Grand Excelsior Bur Dubai. Thank you very much for taking time to share your kind words on TripAdvisor. We are delighted to know that you had a wonderful stay and loved everything about our hotel. It is truly gratifying to read the appreciation for grace ( receptionist) who are always doing a splendid job. I have shared your comment with everyone and they're all enthralled about it. Hence, we are looking forward to welcome you back in a not too distant future, and once again, thank you for choosing Grand Excelsior Bur Dubai. All the best, Senol Sarisen General Manager
Read more
Previous
PRICE RANGE
$48 - $110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel dhow palacedhow palace hotel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiBur DubaiAl Mankhool
NUMBER OF ROOMS
282
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing