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Grand Excelsior Hotel

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Grand Excelsior Hotel
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424 Reviews from our TripAdvisor Community

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Showing 357: English reviews
Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed 1 week ago

I am writing to express my appreciation for the quality of service you'll offered us, the days of our stay at the Hotel Grand Excelsior , Dubai. Despite the many offers I received from other hotels, I decided for you because of the unbeatable deal you'll offered us. This definitely added to the excellent service of the staff, A special... More 

Helpful?
Thank pazintel
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Al Khobar, Saudi Arabia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

When we stayed it was Eid holiday and hotel was full, Reception to breakfast staff all busy and no busy replying. Steam bath not working , pool was very small, never stay 1-3 floor as pub bar's horrible sound will come in side room. room service is very poor. wallet parking depend on driver availability and mostly he will not... More 

Helpful?
Thank Sarveshgg
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would... More 

Travelers are raving about these Dubai hotels

Al Khobar, Saudi Arabia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We are staying here from 10th. Hotel is perfect for family and Becholer. But if you are looking for a decent and elegant stay then its not for you. The hotel offer almost every thing but its bit lousy , too much rush on lobby due to early arrival of indian guest. Swimming pool is ok but area not very... More 

Helpful?
Thank nashgupta
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Hotel was very clean and looked amazing when entering. Plenty of restaurants downstairs which were very handy. I booked 2 rooms, 1 twin room and a single room with an extra large bed, when arrived at hotel they said they had no twin rooms left and offered us an upgraded larger room with an extra large bed. The rooms... More 

Helpful?
1 Thank nnina79
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 3 weeks ago

Actually my staying for one night in the hotel was good, Associates was friendly & helpful thanks to guest relations Ms. Cecile & Rabab ..., two points to highlights here, 1) TV's channels are very very poor, limited, not clear and miserable!!! 2) There was paper through under my room door in evening from the management state there will be... More 

Helpful?
Thank ihab_bob
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would... More 

Erbil, Iraq
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

They Hotel was beautiful when entering. Restaurants downstairs look lovely and have a bit to do inside the hotel. The rooms are not the best. Well at least mine on the 5th floor. The room when I entered smelled musty and was humid. The AC wasn't on and I needed to call the front desk. The AC panel was tripped... More 

Helpful?
Thank Erikashirley
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is good. Initially the problem with Reception but due to initiative of Ms. Rabab we enjoyed our 4 days stay. Thanks to Ms. Rabab for best arrangements. Defiantly if time comes to chose the hotel defiantly will choose Grand excelsior.

Helpful?
Thank Milind G
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

1 review
5 of 5 stars Reviewed August 22, 2016 via mobile

Thanks to all front office team specially Manager ms rababb i was very happy with my stay room was ok food is the same but staff are helpful and friendly .....for hospitaly they have star in the reception ms rababb she was very corporate and she khonw what the customers needs this what we call hospitalty .. I will visit... More 

Helpful?
Thank Rabab C
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 14, 2016 via mobile

The stay was excellent, with bit issue upon check in but was handle in great way. Thank you Ronald for the Captain Suite and the cake which deliver to the room for my husband birthday was a good one. Some suggestion about the pool timing they might need to extend the closer time during summer time since it to hot... More 

Helpful?
1 Thank hennly
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed August 10, 2016 via mobile

We are currently staying at this hotel. We had a couple of issues at the start of our stay ,which the manager Rabab hassan dealt with quickly and made our stay more pleasant. We found her very helpful .we would recommend this hotel ,we would consider coming back in the future.

Helpful?
Thank Sarbjit B
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel

Address: Al Kuwait Street, 25, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $70 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#205 Luxury Hotel in Dubai
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