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Grand Excelsior Hotel

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Grand Excelsior Hotel
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417 Reviews from our TripAdvisor Community

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Showing 350: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Thanks to all front office team specially Manager ms rababb i was very happy with my stay room was ok food is the same but staff are helpful and friendly .....for hospitaly they have star in the reception ms rababb she was very corporate and she khonw what the customers needs this what we call hospitalty .. I will visit... More 

Helpful?
Thank Rabab C
1 of 5 stars Reviewed 1 week ago via mobile

Very bad experience.i will never suggest anyone to visit it .One of the staff member at the reception was very rude and they gave us a room at 330 and the checkin time was 2 pm .i will not suggest anyone who likes to stay in a good property to choose this property. They claim that its a 4 star... More 

Helpful?
Thank Shubham J

Travelers are raving about these Dubai hotels

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We are currently staying at this hotel. We had a couple of issues at the start of our stay ,which the manager Rabab hassan dealt with quickly and made our stay more pleasant. We found her very helpful .we would recommend this hotel ,we would consider coming back in the future.

Helpful?
Thank Sarbjit B
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Well we stayed for 5 night here from 4th August 2016. I must say very very good hotel, descent size rooms, very good house keeping staff, excellent spread of breakfast. There staffs are always happy to help especially Ms. Rabab who handles guest relation. We will come over and over to this hotel when ever we will visit Dubai

Helpful?
Thank Devarsh K
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Guests appreciated the friendly staff·, specially Ms. Rabab who's help us a lot for dubai for my client to board his next flight. Nice Hotel. Beautiful Lobby. Clean Rooms. Excellent Hotel to stay.....

Helpful?
Thank GLOBAL DESTINAT... M
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I was there with a group of 115 persons and had and excellent time at the hotel. there was never ever a problem. Spl thanks for Ms. Rabah and Ms. Celine for all the help extended during our stay at the hotel. All the best

Helpful?
Thank Sanjay S
Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel is ideally located around a bust street. The rates were just amazing. The only thing that was disturbing was that the AC wasn't working properly and I didn't a good night sleep. The security guards were very helpful.

Helpful?
Thank 547abdulrehmanm
Rabab H, Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

1 review
5 of 5 stars Reviewed July 13, 2016 via mobile

Its just a nice to visit here ... The hotel staff and services provided by them is just top of the world... Near to connectivity to the city... Convey my special thanks to Ms. Rabab for kind services and for always smile on her face.. Awesum hotel

Helpful?
Thank MoHd Y
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

hinckley
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 12, 2016

We stayed for ten days in this hotel. The room was spacious and very clean. The website states 8 different restaurants to eat in but failed to say only two open during Ramadan. The main restaurant was a meeting room converted to a dining room due to refurbishment of the brook land restaurant. It didn't feel like a fine dining... More 

Helpful?
1 Thank steplightly
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking time to write us a feedback regarding your experience. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information to improve on for the future. We would... More 

1 review
4 of 5 stars Reviewed July 10, 2016

Was a pleasure to stay. Comfort, super clean, facilities and above all staff are absolutely amazing! In particular I would like to mention two names at the front desk. Mr. Dennis and Mr. Sohaib Khan. Absolutely lovely and very professional guys. Dennis is always wearing a big smile and tries to do above and beyond to great customer satisfaction. Keep... More 

Helpful?
Thank Abass A
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel

Address: Al Kuwait Street, 25, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $49 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#207 Luxury Hotel in Dubai
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