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Grand Excelsior Hotel

Al Kuwait Street, 25, Dubai, United Arab Emirates
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411 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 6 days ago NEW

very nice room,helpful staff exceptionally reception and concierge,nice location,i recommend my friends and relatives . hotel facilities is very nice. clean room and nice view.very fast check in and out

Helpful?
Thank jaleelmohamed
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Its just a nice to visit here ... The hotel staff and services provided by them is just top of the world... Near to connectivity to the city... Convey my special thanks to Ms. Rabab for kind services and for always smile on her face.. Awesum hotel

Helpful?
Thank MoHd Y
hinckley
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for ten days in this hotel. The room was spacious and very clean. The website states 8 different restaurants to eat in but failed to say only two open during Ramadan. The main restaurant was a meeting room converted to a dining room due to refurbishment of the brook land restaurant. It didn't feel like a fine dining... More 

Helpful?
1 Thank steplightly
1 review
4 of 5 stars Reviewed 2 weeks ago

Was a pleasure to stay. Comfort, super clean, facilities and above all staff are absolutely amazing! In particular I would like to mention two names at the front desk. Mr. Dennis and Mr. Sohaib Khan. Absolutely lovely and very professional guys. Dennis is always wearing a big smile and tries to do above and beyond to great customer satisfaction. Keep... More 

Helpful?
Thank Abass A
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

Brisbane, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was great. My parents flew in from India, and Mr. Akram at the front desk helped them provide an early check-in and also a complimentary breakfast for the day. The staff was very helpful. The buffet breakfast was great and lavish. The rooms were huge, and had a good view. We stayed in a triple room which was... More 

Helpful?
Thank Veezoo
Rabab H, Guest Relations Manager at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for your very thorough review and positive comments about a number of our staff. As a Managers, it is very rewarding to hear that the efforts of our hotel team are recognized in providing excellent service. Thank you once again for your time and your gracious comments. The entire team look forward to welcome you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Was at Grand Excelsior for a week. Beautiful & Spacious Room Curtious Staff Prompt Room Service. Good Breakfast with a wide choice of different cuisine foods Very good location in Bur Dubai And Free Wi Fi that worked really well Loved my stay was a grand experience.

Helpful?
Thank Jayesh K
Rabab H, Guest Relations Officer at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback about your stay at Grand Excelsior Hotel Bur Dubai and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are delighted to read your review, it gives us great pleasure to know... More 

Ahmedabad, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I love grand excelsior always. I stay here for 5 nights. Rabab upgrade my room from deluxe to suite room. She is very very supportive and very humble with customers. I love my room a lot because it's suite Habibi.. I always love suite. Hotel is as usual very clean n supportive house keeping staff.. All are staff is very... More 

Helpful?
Thank gaurav1431
Rabab H, Guest Relations Officer at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback about your stay at Grand Excelsior Hotel Bur Dubai and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are delighted to read your review, it gives us great pleasure to know... More 

Kolkata (Calcutta), India
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 16, 2016 via mobile

I have had a very unpleasant stay in this hotel a couple of weeks back The reception first gave us a handicapped room we came down and asked to be shifted to a normal bedroom the guest relation lady not even apologising or making any eye contact asked the receptionist to change the room in the same floor upon going... More 

Helpful?
Thank pulkitsharma07
New Delhi, India
1 review
3 of 5 stars Reviewed June 4, 2016

Aangan is a very good restaurant with delicious food, nice ambiance.The restaurant turns out to a club after 9:00 which is also excellent and i wish guys would love to hangout in these type of environment. But the worst part is when a guest visits club and if he turns out to be a regular guest of some particular dancer... More 

Helpful?
Thank sim335
Rabab H, Guest Relations Officer at Grand Excelsior Hotel, responded to this review

Dear Valued Guest, Greetings from Grand Excelsior Bur Dubai! We thank you for your feedback and would like to apologize for the inconvenience caused to you. Guest Satisfaction is of utmost importance to us and we are sorry to hear that we could not meet up to your expectation. Please note that your concerns have been taken into consideration and... More 

Budapest
Level Contributor
110 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed May 21, 2016

I have been staying at this hotel for a short business travel. The hotel is very conveniently located and has everything what you need for a no-frill overnight. There is one thing they could improve: the lights in the rooms are very-very dimmed, so it was even hard to read. Also there was not really a place to sit with... More 

Helpful?
Thank Bumbi17
Rabab H, Guest Relations Officer at Grand Excelsior Hotel, responded to this review

Dear Value Guest, We appreciate you, taking the time to provide us with the feedback about your stay. We thank you for your suggestions and will work on the same. Please note that your concerns have been taken into consideration and you will notice the changes in your next stay with us. Sincerely, Celine Cardoza Guest Relations Officer More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting

Additional Information about Grand Excelsior Hotel

Address: Al Kuwait Street, 25, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $36 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel 4*
Number of rooms: 282
Reservation Options:
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Also Known As:
Hotel Dhow Palace
Dhow Palace Hotel Dubai
Hotel Style:
#208 Luxury Hotel in Dubai
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