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Kempinski Hotel Mall of the Emirates

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#39 of 534 Hotels in Dubai
Certificate of Excellence
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Kempinski Hotel Mall of the Emirates
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1,222 Reviews from our TripAdvisor Community

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Showing 988: English reviews
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I was spent couples of days in this hotel ، every thing was great, the staff friendly, the room clean and wide, the only thing makes me not completely satisfied that i lost the one paper bag from my room there was dust bag inside and prada sunglasses.

Helpful?
Thank Mashael A
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mashael A, Thank you for taking the time to share your feedback on TripAdvisor following your stay at the Kempinski Hotel Mall of the Emirates. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience the Kempinski Hotel Mall of the Emirates is renowned for and exceed your expectations for future visits. I have noted... More 

Annecy, France
1 review
5 of 5 stars Reviewed 2 days ago NEW

Room very clean, Possibility to dine in the room. The breakfast very complete with local meal. We appreciate the proximity of the Mall of Emirate open until 12 pm. The typical swimming pool with the bar and the gym room.

Helpful?
Thank mmchretien60
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear mmchretien60, Thank you for your review on TripAdvisor. I am very much delighted to read that we have lived up to your expectations. Thank you for highlighting so many positive elements of your stay and for your great recommendation of the Kempinski Hotel Mall of the Emirates. We hope to see you back soon. Sincerely, Michael R. Payne General... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Highly recommend Kempinski hotel in Dubai as one of the best in the world. I am travelling a lot but never experienced such an excellent service from the hotel staff. Very helpful and friendly, going well beyond to please the guest.

Helpful?
Thank Janekston
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Janekston, I would like to sincerely thank you for choosing us for your recent stay and also for taking the time to share your experience via Trip Advisor. We are delighted that you enjoyed your stay at our hotel. Your positive feedback has also been shared with the team as this will motivate them more in providing great service... More 

New York City, New York
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If visiting Dubai on business or vacation , this place makes lots of sense . It is a luxury hotel in one of the best malls in he world , Mall of the Emirates. The hotel has spacious clean luxury rooms and a great location . All you have to do is walk out of the elevators either into the... More 

Helpful?
Thank basel T
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear basel T, I would like to sincerely thank you for choosing us for your recent stay and also for taking the time to share your experience via Trip Advisor. We are delighted to hear that you enjoyed our excellent service, restaurants and convenient location - with short distance to many of Dubai’s key areas. I am sure this will... More 

Moscow, Russia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

"+": 1. Location (Ski Dubai, Mall of the Emirates, Metro link are extremely near and you do not have to go and "melt" in the street — air-conditioned crossings everywhere, and you can also easily and quickly get to Burj al Arab (and so on) by taxi). 2. Friendly staff at the hotel's lobby. However, I can not say the... More 

Helpful?
1 Thank Inna M
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Inna M, Thank you for taking the time to share your feedback on TripAdvisor following your stay at the Kempinski Hotel Mall of the Emirates. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience the Kempinski Hotel Mall of the Emirates is renowned for and exceed your expectations for future visits. I have noted... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Friendly and flexible staff, great facilities, very convenient location. I've stayed for both business and pleasure trips and found the experience exemplary every time. Food is great and gym amongst the best in town. If you are a business traveller and want a place to eat, relax, sleep and work out - there couldn't be a better option. If you... More 

Helpful?
Thank Kirk-Dale M
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Kirk-Dale M, Thank you for taking the time to share your feedback on TripAdvisor following your recent trip to Dubai and stay at the Kempinski Hotel Mall of the Emirates. Your complimenting remarks regarding your experience, our services and specifically your comments about your overall stay were indeed great to read. My colleagues take great pride in providing exceptional... More 

Hong Kong, China
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

5 star not because of the low season upgrade. (which is awesome) Unbeatable services. Always present and ready to listen to all your needs. Professional tour and local recommendation. Perfect arrangement with follow up and reminder. We stay in Grand Delux Room, with excellent view of the costal. In room facility is perfect. Recommend higher floor for quite loving person.... More 

Helpful?
Thank FelineNICO
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear FelineNICO, Thank you for choosing to stay with us on your recent trip to Dubai and I am delighted that you enjoyed your overall experience with us. I'm happy to know that the recommendations from our concierge team were helpful for you to explore Dubai. It is much appreciate that you shared your recent experience via TripAdvisor, we all... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Kempinski Mall of the Emirates on a numerous occasions. I feel this time I need to share my experiences on this platform. The hotel staff is very friendly. The reception staff move out of the desk if need be to assist which is unlike other hotels. The food is very innovative . The rooms and... More 

Helpful?
Thank Mamdouh_salem
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Mamdouh_salem, Thank you for sharing this detailed review through Tripadvisor! I am absolutely thrilled to read that you enjoyed every single aspect of your time spent with us! It brings me great joy to read that my team was able to make a lasting impression with you by delivering exceptional service. Your generous compliments will definitely serve as a... More 

Abu Dhabi, United Arab Emirates
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great time from check in to check out. thanks for Mr. Sai Rasam the Duty Manager who solved a problem smoothly and fast. the suit is big and the breakfast is delicious. and the service was excellent.

Helpful?
Thank Zahraa A
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Zahraa A, Firstly, thank you very much for taking the time to provide us with your feedback via TripAdvisor. We always endeavor to reach out to every single guest who has shared feedback with us through the medium of our lady in red team or indeed with those who escalate the matters to the relevant colleagues or management during... More 

Kiev, Ukraine
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for several days. Generally the corner suite is very nice and comfortable ,has all basic things one would need. I can't say there was something particular we liked about this hotel except the location. It's good for shopping days at Mall of Emirates or business trip rather then family or couples weekend. We didn't have any... More 

Helpful?
Thank BlackMagicWman
KEMPINSKIDXB, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear BlackMagicWman, Thank you for sharing your feedback on Tripadvisor. I am happy to hear that you enjoyed the hospitality delivered by our staff, and that you were impressed with the level of service. I am also happy to hear that you enjoyed our central location and proximity to the Mall of the Emirates. However, I regret to hear that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 

Additional Information about Kempinski Hotel Mall of the Emirates

Address: Al Barsha Sheikh Zayed Rd | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $233 - $621 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Hotel Style:
#30 Spa Hotel in Dubai
#39 Luxury Hotel in Dubai
#39 Romantic Hotel in Dubai
#46 Business Hotel in Dubai
#59 Family Hotel in Dubai
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