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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$506
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Free cancellation until 12/10/20
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Panoramas (18) Room & Suite (341)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 06/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JA Palm Tree Court
Updated 06/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#72 of 700 hotels in Dubai
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Located within the award-winning JA The Resort, Jebel Ali Beach Dubai, the luxurious JA Palm Tree Court is the perfect destination for an unforgettable holiday in Dubai. Relax along the 800m private beach, tempt your taste buds with sumptuous creations at over 16 dining destinations or immerse yourself in the extraordinary variety of activities including 4 pools, a spa, golf course, watersports, horse stables, 4 tennis courts, 3 kids’ clubs and a private marina offering fishing trips and sea plane flights.
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Room & Suite (341)341
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Valet parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Mini golf
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Charming
Languages Spoken
Russian, Arabic, Filipino
Location
Full view
Contact
Sheikh Zayed Road, 9255, Dubai United Arab Emirates
Name/address in local language
Getting there
Rental CarsSee rental cars from $25/day
4,826Reviews551Q+A100Room tips
Reviews
Traveler rating
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- 50
- 47
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Popular mentions
+1
The title says it all - my girls did not want to leave. We have been to most other resorts in the UAE, but no where did we feel that the staff genuinely cared about our satisfaction as much as we felt it here. Thank you to Cha from reception, Islam from guest relations, the housekeeping staff, and Tran from the White Orchid restaurant for your extra effort in ensuring that our stay was wonderful. We will definitely be coming back soon.
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Stayed at JA Hotel (Palm Tree Court) for two days with my husband and 2 kids (10 and 8). Considering the ongoing COVID restrictions, all staff were extremely friendly and professional. The room was spotless and I love the elimination of plastic water bottles- well done JA!. We went straight out the the pool which was very well managed with temperature checks and capacity limiting. We booked at the White Orchid for dinner and enjoyed a beautiful meal. We didn't know what to expect for breakfast or how good it would be as we were used to the incredible buffet spread pre COVID but I have to say we were very impressed. Delicious fruit salads, cold meats, eggs(whichever way you wanted), bread baskets, pastries etc. The kids had cereals and chocolate covered pancakes. The second day we enjoyed a delicious dinner at The Sports Cafe. After 3 months in lockdown i could not have been more impressed with how clean the hotel, rooms and pools were, how well equipped the staff were and how well safety protocols were followed, all this with incredible value for money. I cannot rate this location high enough and have absolute praise for how quickly they have adapted to the constantly changing protocols. Cant wait to book for our next stay. Although Dubai is blessed with numerous incredible hotels, we all love the down to earth luxury that is JA/Palm Tree Court. Keep up the great work!!!…
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Date of stay: June 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Unfortunately, I have a few complaints about our stay at the JA Resort. We checked in a 2.45pm with 2 teens and booked 2 rooms next to each other. The check in person advised that one room wasn't quite ready yet (inferring that the room wasn't fully cleaned) no problem we said we were going to cool off in the pool. He advised they would call when it was ready. We went to the room which was ready to take our luggage and it was lovely with a huge bed. My wife popped to the patio doors of the next door room to see if that room was twin beds or a double and was surprised to see that the room was still occupied! We called up and asked what was happening and were told they would get back to us. We went to the pool, we had a long lunch and we called for an update. No update. We called again and again and again, 6 times in fact. No update. I then went to reception and the reservations manager apologized and explained the room had a late checkout of 5 pm. It was now 5.15. He said not to worry, they would move us rooms and take care of everything. They moved us rooms and moved our luggage and brought the key back at 6.15. We then had to scramble to get ready for dinner. We went for dinner and decided what to eat, the waitress advised ther aswas a chef special not on the menu of Wagu steak cooked for many hours and we delicious. She went on for 3 minutes of how we should order this (we were ordering tenderloin) and eventually I said ok I will have the wagu! she returned 10 minutes later to advise it was no longer available! The next day we were hoping that all the issues had finished and I went to check my emails but my laptop bag was missing. Back up to reception and low and behold they had them there - they didn't think to call or deliver it to the room they had moved us to - just kept it in reception! We went to the pool and carried on our day. The pool was disgustingly dirty with bugs and leaves everywhere. We then went to go to the only indoor place to get a beer and had to get a buggy to take us. The buggy took 40 minutes and only took us then as my wife had to have a word. There was only one buggy working yet 3 were sitting to the side not being used. We the got back to our room and the room hadn't been cleaned even though we pushed the clean room alert. We then had to leave the room again for it to be cleaned. Its such a lovely hotel its a shame that there is no organisation and customer service is lacking. It could be such a lovely hotel. Also trying to get through to reception or restaurant booking is near impossible! I think the hotel is seriously understaffed. nightmare, also the only cool place to sit and eat in the daytime is the sports bar at the golf which takes 20 mins to get a buggy to, also we had to cool up to get room cleaned, on a good note the rooms are a great size and the price is great just needs strong management seems to be lacking,…
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Date of stay: July 2020
Rooms
Location
Service
Room Tip: Rooms r a great size, take a net to scoop a the bugs in the pool by the beach
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Helpful
Responded 3 days ago
Dear Adam W, It is with regret to see that we did not manage to entirely meet your expectations on this occasion, and I appreciate you taking the time to send us your feedback. I am aware that our Quality Manager has called you directly in an attempt to discuss your comments in detail, and I gather that this was not a convenient time for you. As per your request, we will contact you again next week to see how we can turn your experience around. With kind regards, Mark Irwin Resort Manager JA The Resort
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Room was not cleaned. Terrible service during the breakfast. Bad quality of the food. Poor communication within staff. buggies were very unorganized. Average value for money. Don't recommend to your friends.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Responded 3 days ago
Dear ramiz1971, It is unfortunate that you feel we did not deliver on your expectations, as I know we are capable of doing better than this. While the new normal has created some new processes for us to consistently implement, it is regrettable that such simple touchpoints were not to your liking. Following UAE Government guidelines, we are still maintaining strict protocols for the safety of our guests and team members, which is paramount during these challenging times. Rest assured, some of the events described are not a true reflection of our usual high standards of service that we are well renown for. I understand that our Quality Manager reached out to you to discuss your concerns in detail and attempt to restore your faith in us. Our intention of the call was to understand your recent experience and hopefully delight you on your next stay. Sadly, you have made your intentions clear to not visit us again and we do respect your decision. Should you decide to change your mind, I remain hopeful that we will have the pleasure of welcoming you back again in a more positive light. Yours sincerely, Mark Irwin Resort Manager JA The Resort
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Had a great time celebrating our 1st Wedding Anniversary in JA Palm Tree Court. As it's still the Pandemic, and hotels were just opening up, there were no crowds (Thank God!). The whole facility was huge so we appreciated the buggy service as my foot hurt. The peacocks walking about were a bit noisy, but otherwise a very interesting sight to see just anywhere in the resort. Room: huge, very clean, and a bit dark (mood lighting was cute, but the wife like things bright). Also, there weren't enough sockets--and sockets behind the bedside tables (heavy!) were unusable. Toilet & Bath: Huge--double sinks are great!--clean Pool & Beach: Long private beach (amazing!) There were multiple pools to choose from. Restaurants: Only 3 restaurants were open. Breakfast was great even though it was set menu rather than buffet. Kept us full with all the freshly cooked things. Lunch and dinner options were great too. We still can't forget the chilean seabass meal we ordered. Other: Thank you so much for the cake you sent to our room! Not so good: check-in procedure: the guy in front desk didn't give us the card key or inform us of concierge service for our bags. i know i should know this, or ask this directly, but as it's our first time in this hotel, i thought it's their protocol. anyhow...…
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Date of stay: June 2020
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Responded 4 days ago
Dear Jools B, What a fantastic feedback and truly an honor that you chose JA Palm Tree Court to celebrate this very special occasion, your very first wedding anniversary - Congratulations! Thank you very much for taking the time to share these wonderful impressions with the Tripadvisor community. I am pleased to read that you thoroughly enjoyed every single aspect of your stay here at our tranquil and unique resort. It is our goal to provide a heartfelt hospitality and from the moment you step into our hotel we want to ensure you feel special. Your remarks regarding the check in procedure are well noted and already communicated with the respective team. Come back again soon, we look forward to creating more memorable moments for you. Best regards, William Harley-Fleming Cluster General Manager JA The Resort
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PRICE RANGE
$136 - $448 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jebel ali palm tree court hotel dubai, jebel ali palm tree court and spa, palm tree court dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiJebel Ali
NUMBER OF ROOMS
208
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Claim Your Listing Frequently Asked Questions about JA Palm Tree Court
Which popular attractions are close to JA Palm Tree Court?
Nearby attractions include Dubai Parks and Resorts (4.9 miles), Motiongate Dubai (4.7 miles), and LEGOLAND Dubai (4.8 miles).
What are some of the property amenities at JA Palm Tree Court?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at JA Palm Tree Court?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JA Palm Tree Court?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JA Palm Tree Court?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JA Palm Tree Court?
Conveniently located restaurants include Kinara by Vikas Khanna, White Orchid Restaurant, and Shooters.
Are there opportunities to exercise at JA Palm Tree Court?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JA Palm Tree Court have an airport shuttle?
Yes, JA Palm Tree Court offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JA Palm Tree Court?
Yes, dry cleaning and laundry service are offered to guests.
Does JA Palm Tree Court offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JA Palm Tree Court?
The staff speaks multiple languages, including Russian, Arabic, and Filipino.