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Sheikh Zayed Rd, Dubai United Arab Emirates
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Lowest prices for your stay
Hotel direct offer!15% OFF + FREE UPGRADE!
Expedia.com
$162
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Free cancellation until 08/21/22
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$162
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Free cancellation until 08/21/22
ZenHotels.com
$126
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Traveler (4318)
Room & Suite (684)
Pool & Beach (467)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Sofitel Dubai Downtown
Updated 06/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#203 of 893 hotels in Dubai
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.4
The only International 5-star hotel linked to The Dubai Mall through an air-conditioned skywalk. Apart from the immediate proximity to The Dubai Mall and Burj Khalifa, the hotel is a few minutes away from Coca-Cola Arena, Dubai Opera, City Walk and also offers shuttle bus service to Kite Beach, La Mer Beach, The Mall of the Emirates and other destinations. Sofitel Dubai Downtown guests can avail of special offers at some of Dubai’s most famous attractions that include KidZAnia Dubai, Dubai Aquarium, Reel Cinemas, and Virtual Reality Park. The hotel offers an exceptional setting for business, leisure and exploration within the New and Old Dubai. Welcome to the finer side of sophistication where you can step into a world of refined European heritage linked to a local culture, elegance and seamless luxury.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Books, DVDs, music for children
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Electric kettle
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Offer:15% OFF + FREE UPGRADE!

Location

Full view
100Great for walkers
Grade: 100 out of 100
89Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
6613Reviews150Q+A100Room tips
Traveler rating
  • 5,421
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Time of year
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Popular mentions
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Most Recent
Kirstin M wrote a review Yesterday
Tirana, Albania31 contributions26 helpful votes
I had a wonderful pool day here, Nikhil and his team were super attentive and provided excellent service and amazing frozen margaritas- just perfect for a hot summer Dubai day! The pool is also lovely - the perfect temperature with lovely views of the Burj Khalifa :)
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Merlion111 wrote a review Apr 2022
Ilmenau, Germany86 contributions86 helpful votes
Hotel's Favorite
We spent seven wonderful days at this Sofitel in Dubai Downtown from late March to early April 2022. We had specifically chosen the Sofitel because it offers a whole range of advantages, such as the immediate connection to the metro system via a short two-minute walk to the metro station, the good accessibility of all the eastside and westside highlights of the city by metro, as well as the proximity to the Burj Khalifa with the Fountains and to the Dubai Mall within walking distance via air-conditioned pedestrian bridge (10 minutes to the Mall and about 15 minutes to the Fountains). At the end of our vacation, we can confirm that this was a really good decision. But now to the hotel itself: We had booked a "Luxury Club twin room with Burj Khalifa view" with breakfast and access to the Club Millésime. Due to an early flight, we were already 9:30 in the morning at the hotel. We were very warmly welcomed at the front desk by Ms. Lamiaa. She arranged for us to have access to breakfast and an early check-in to a Club room on one of the top Club floors with a direct view of the Downtown area and Burj Khalifa. This was a perfect way to start the vacation. The room itself was very spacious with about 50 square meters, has a very large and modern bathroom with large shower plus bathtub and a separate toilet, super comfortable beds in which we really slept quite well, and a well-functioning air conditioner (it takes a little longer before it reaches the target temperature, but is therefore very quiet). But what surprised us the most was the heavenly silence in the room despite the view of the busy street in front of it - the sound isolation is really very good! Many thanks also to Mr. Raju from room service, who kept our room exceptionally clean and topped it up with refreshments and toiletries. The French-style Club Millésime (is identical to the L'Apero lounge) offered us all-day coffee specialties and soft drinks indoors and in the covered, openable outdoor area, an Afternoon Tea (15:00-17:00) with savory and sweet snacks, and from 18:00-20:00 a good range of alcoholic beverages and daily changing and lovingly arranged cold and hot appetizers. Club access is therefore really to be recommended. Our special thanks go to the whole team of Club Millésime around Mr. Mehdi, Mr. Neil, Ms. Stella as well as Mr. Prashant, Mr. Rasul and Mr. Juma, who always welcomed us personally, provided us with various drinks and always tried to make our stay as pleasant as possible and to give us a feeling of "home far from home". Thank you all very much, as well as Ms. Ish from customer relations. We would also not like to forget the very good and broad breakfast offer at Les Cuisines, which ranged from international over Arabic, French to Chinese (incl. a daily freshly cooked porridge/oatmeal). Many thanks also to the entire team at Les Cuisines. Conclusion: The Sofitel Dubai Downtown is an impressive 5 star hotel in classic style and has a very personal service of a highly motivated, dedicated and competent service team. Thank you very much for the wonderful days! We can therefore recommend the hotel without any hesitation and will be happy to come here again. +++++ Here are a few further tips for future guests of the hotel: 1) For the metro, buy the Nol-Card Gold, is only slightly more expensive, but almost always offers seats in the first / last cabin of the train. The trip from the airport to the hotel costs only 10 AED and is very convenient. 2) Visit of the Sky View Obervatory in the "Address Sky View" Hotel with direct access from the metro station Burj Khalifa; possibility to slide on a glass plate in 212m height; offers a great view on the Burj Khalifa, the Dubai Mall and the whole surrounding area 3) When checking out do not choose the option to pay in home currency but in AED, otherwise a fee of 5.99% will be charged.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Club room with Burj view, higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded Apr 27, 2022
Dear Merlion111, Thank you very much for sharing with us your experience following your recent stay at Sofitel Dubai Downtown. We highly appreciate your time in posting the review on Trip Advisor and we are delighted to hear that you enjoyed the entire stay especially our excellent facilities and services. Thank you for your kind acknowledgement of our opulent hotel and highly recommending us to fellow Tripadvisor travelers. We certainly look forward welcoming you back and to impress you once again by providing such fond memories. Sincerely yours, Sofitel Dubai Downtown Management
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chacha wrote a review Aug 6
Dubai, United Arab Emirates14 contributions8 helpful votes
Had an afternoon tea with my boyfriend. Little cakes and sandwiches came in this cutestest bird cage tray. The beverages are great. Two lovely ladies Ms Asha and Ms Shreya were so attentive and helpful. I lost my necklace and realised that after more than 2 hours since the arrival. Right after they found out that I was looking for something, they started searching with me. Only after like 5 minutes, they found the necklace! The best and most unforgettable experience in Dubai. I can't be thankful enough for their help. Thank you team ❤️
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 2 days ago
Dear P6756IMalicep, Thank you for staying with us and sharing your experience especially service provided by Asha and Shreya. We look forward to welcome you back at Sofitel Dubai Downtown. Best regards, Sofitel Dubai Downtown Management
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Farhanee wrote a review Aug 5
2 contributions1 helpful vote
Stayed at Sofitel Dubai Downtown for 7 nights to celebrate our wedding anniversary and it was a good decision. Hotel is situated near the train station, and this was connected to a sheltered walkway to Dubai mall albeit a long 15 mins walk. We stayed at the coastal view room and were greeted by stunning views of sun rise and sunset daily. I had initially planned a surprise for my husband on our anniversary date but the room service team failed twice with the cake + card. Kyra from the guest relation team recuperated this by planning a private sky dinning for us facing the Burj as part of service recovery. The dinner was beyond beautiful! All other enquiries or assistance needed pre-trip and during the trip were assisted promptly by the staffs. Good job Sofitel for the great team of staffs. Highly recommended to anyone looking for a fuss free accommodation!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 2 days ago
Dear Farhanee, Thank you for staying with us and sharing your experience especially service provided by Kyra. We look forward to welcome you back at Sofitel Dubai Downtown. Best regards, Sofitel Dubai Downtown Management
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Don Greg wrote a review Aug 4
2 contributions
Les Cuisine BRUNCH is so good! The whole team is very hospitable!!! Thank you for the guys who made our Mocktails with Zeeshan, it really tastes good. Thank you for Trisha, Patricia & Luchie for accommodating us. We will come back next BRUNCH soon
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 2 days ago
Dear dongregs, Thank you for staying with us and sharing your experience especially service provided by Trisha, Patricia, Zeeshan and Luchie. We look forward to welcome you back at Sofitel Dubai Downtown. Best regards, Sofitel Dubai Downtown Management
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Susan N wrote a review Aug 3
1 contribution
I would like to thank all the staff they are very kind,during our stay here.tge food is very good there is a lot of option you choose food.our room is clean thanks for the cleaner who used to clean our room.we went in kids club daily basis the lady there is so very kind,.thank you Ms.ELaine I
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 2 days ago
Dear susannD415UH, Thank you for staying with us and sharing your experience especially service provided by Elaine. We look forward to welcome you back at Sofitel Dubai Downtown. Best regards, Sofitel Dubai Downtown Management
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Julie A wrote a review Aug 3
1 contribution
We spend 10 days here in the hotel,all the staff is friendly and good service.we feel like at home .my family is really enjoy especially my kids.thank you Elaine for taking care for my kids.they like u so much.once again thank you Sofitel for wonderful experience
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 2 days ago
Dear U6154VZjuliea, Thank you for staying with us. We look forward to welcome you back at Sofitel Dubai Downtown. Best regards, Sofitel Dubai Downtown Management
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Eileen M wrote a review Aug 2
Geelong, Australia22 contributions
+1
This was a perfect place to stay. Ideally located for activities & access to Dubai Mall, Burj Khalifa and the fountain show. The rooms were immaculate and the staff were incredibly helpful and pleasant in their demeanor. I could not fault the buffet breakfast at Les Cuisines - there was everything that you could wish for, and more. The staff there went above and beyond to spoil us & make us feel special - especially Zeeshan. It was the little things from Zeeshan, such as remembering how my husband liked his coffee from the previous day and going out of his way to make my daughter a Chai latte that went the extra mile with us. At the time he was in an acting managerial position, but still joined the team assisting on the floor. Other staff to look out for in the breakfast restaurant who shone were Vesta and Abdul. Although quiet, Vesta was the perfect waiter to make us feel at home. Nothing was too much trouble for the people who worked here. I highly recommend this hotel and would happily stay here again - 2 days were just not enough!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 5 days ago
Dear Ms Eileen Thank you for staying with us. We look forward to welcome you back at Sofitel Dubai Downtown. Regards
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Faysal S wrote a review Aug 2
Karachi, Pakistan1 contribution
Great hotel to stay and Kumar is the best housekeeping service guy. Recommended to stay with froe ds or famy. You wont be disappointed. Just in the heart of downtown dubai. Not more than 0.5km from Dubai Mall
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 5 days ago
Dear Sir Thank you for staying with us and for your kind feedback. We look forward to welcome you back. We will convey your praise to Kumar. Regards
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Adnan R wrote a review Jul 2022
3 contributions1 helpful vote
We spent 10 wonderful days at the Sofitel Downtown in July 2022. We were 3 adults and 2 kids (2 and 5 yrs) and had booked 2 rooms. We checked in quite late (12.30 am) but the service was swift and we were quickly able to settle in the rooms. The location is also perfect with a direct air conditioned tunnel access to the Dubai Mall, taxi and metro. The tunnel also has a pharmacy which is very practical - we actually did need to buy things! The overall location also make it very easy to navigate through Dubai city. In terms of the service, all the staff members were very caring and polite - even playful with the kids which we liked. Rinku from housekeeping did an exceptional job keeping our rooms clean and even tidying up the kids toys on a daily basis plus arranging them in such a way that the kids found very amusing when we got back (these are avengers figurines so you can have an idea of the kids imaginations). Rinku also made sure we had sufficient bottles of water in the room and catered for all our requests. In terms of meals, we had breakfast daily at the international cuisine and it is well worth the price. The buffet was a ritual for the 2 kids and they even looked forward to meeting the hostesses. We were very satisfied with the choice and quality of the cuisine. We also had dinner at the wakame and Swiss butter which is a must place if you want to have steak!! They have only 3 choices and the service is very rapid - so practical if you are going with young kids. The hotel also has a swimming pool and we enjoyed it very much.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded 5 days ago
Dear Sir Thanks you for your kind review and for choosing to stay with us. We look forward to welcome you back at your home away from home. Please be rest assured that your kind feedback will be shared with the team. Regards
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PRICE RANGE
$164 - $374 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
350
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Frequently Asked Questions about Hotel Sofitel Dubai Downtown
Which popular attractions are close to Hotel Sofitel Dubai Downtown?
Nearby attractions include Mafia Club (0.04 miles), The Six (0.2 miles), and Mazaya Shopping Centre (0.2 miles).
What are some of the property amenities at Hotel Sofitel Dubai Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Sofitel Dubai Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Sofitel Dubai Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Sofitel Dubai Downtown?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Hotel Sofitel Dubai Downtown?
Conveniently located restaurants include Swiss Butter, Tipsy Lion, and Bab Al Mansour.
Are there opportunities to exercise at Hotel Sofitel Dubai Downtown?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Sofitel Dubai Downtown have airport transportation?
Yes, Hotel Sofitel Dubai Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Sofitel Dubai Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sofitel Dubai Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sofitel Dubai Downtown?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Hindi, and Arabic.