Hotel Sofitel Dubai Downtown

Hotel Sofitel Dubai Downtown

Traveler (5183)
Guest room
Room & Suite (759)
Pool
Pool & Beach (484)

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Avg. $457 /night, 11/7 - 11/8
$510
per night
$390
per night
$269
per night

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About

4.5
#113 of 834 hotels in Dubai
Location
4.8
Rooms
4.7
Value
4.4
Cleanliness
4.8
Service
4.7
Sleep Quality
4.7
The French elegance in the heart of the iconic Downtown Dubai. Apart from the immediate proximity to The Dubai Mall and Burj Khalifa, the hotel is a few minutes away from Coca-Cola Arena, Dubai Opera, and City Walk. The hotel offers an exceptional setting for business, leisure and exploration within the New and Old Dubai. Welcome to the finer side of sophistication where you can step into a world of refined European heritage linked to a local culture, elegance and seamless luxury.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Wifi
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Babysitting
Books, DVDs, music for children
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links

Location

Sheikh Zayed Rd, Dubai 000000 United Arab Emirates
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Dubai Airport
Sharjah Airport
17.9 mi
See all flights
Burj Khalifa/Dubai Mall
2 minDubai Metro
4.5
4.5 of 5 bubbles7,728 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Sofitel Dubai Downtown is celebrated by guests for its spacious, modern rooms that boast spectacular views and immaculate cleanliness. The location is a hit, with its easy access to the Dubai Mall and the Burj Khalifa. While the service is generally applauded for being professional and attentive, a few guests have noted inconsistencies. The amenities, including the pool and breakfast options, receive positive mentions, but some suggest the club lounge could be improved. Opinions on value are mixed, with some dissatisfaction voiced over dining options and service quality.
Location
Convenient
Atmosphere
Tired
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed

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7,728Reviews158Q+A100Room tips
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Detailed Reviews
setyono wrote a review Feb 2024
Jakarta, Indonesia
Hotel's Favorite
5.0 of 5 bubbles
Great hotel!
Location was good, approximately 500 feet away from the metro station, and from the metro station to the Dubai mall is a covered walkway with travelators (because it is probably a half a mile walkway).
Check in was swift, and room was ready even though I got to the hotel before 1 PM.
Room was spotless, special thanks to Bivek and Ashad for doing such a great job.

Might be worth it to check out other third party websites for pricing, as the price on the accor website wasn't the best when I checked. And their low price guarantee was a joke (remember to take a screenshot of the competing website with the date and time on the screenshot, submit within 24 hours after making the booking but 48 hours before the scheduled arrival, make sure the price is $5 or 5% lower, and wait several days for them to reject your request)
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Date of stay: February 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded Feb 21, 2024
Dear Valued Guest, Thank you for taking the time to share your positive feedback about your recent stay at Sofitel Dubai Downtown. Your kind words mean a great deal to us, and we are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we are committed to delivering exceptional service to all our guests. Our 'Heartists' Bivek and Ashad are very happy to see your review. Rest assured; we have taken note of your feedback in regard to the booking experience at Accor website. Once again, thank you for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back and exceeding your expectations in the future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown
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Chris F wrote a review Jul 2020
5.0 of 5 bubbles
Amazing hotel with exceptional customer service and hospitality. Throughout my stay at the Sofitel, all the staff were very friendly and often check on my satisfaction. My room was cleaned daily and the two gentlemen that performed most of the cleanings ensured that I always had enough; coffee, water, soap, etc. Both Sudesh and Laxman were superb at their job and provided exceptional service.

To anyone looking for a hotel in the Dubai Downtown area, I highly recommend the Sofitel downtown for it’s comfort, service and location.
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Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Trichet, General Manager at Hotel Sofitel Dubai Downtown
Responded Aug 11, 2020
Dear gatorb88, Thank you for choosing to stay at Sofitel Dubai Downtown and for highly recommending the hotel. I am truly glad to hear that you were satisfied with your overall experience and I would like to thank you for recognizing our Heartist's efforts to impress you by their attention to details and professionalism. Your kind words have been conveyed to Sudesh and Laxman accordingly. We are all looking forward to having you back hopefully in the not so distant future. Warm Regards, Caroline Trichet General Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
DagmarUk wrote a review Jan 2020
UK
4.0 of 5 bubbles
I have stayed in a number of hotels in Dubai and always book a club room for the extra benefits but I found these benefits to be limited at the Sofitel Downtown. I realise that generally rooms aren’t ready for arrival in Dubai but we were made to wait until almost 3pm compared to the Address where Club Room people have a 24 hour check in meaning your room is always ready on arrival. The lounge was good on Christmas Day with lovely nibbles but sadly this was just for Christmas as after that the breakfast was poor and so were the evening nibbles. There is also no lunch in this lounge only an afternoon tea from 3-5. There is a two hour drinks from 6-8 and the staff in the lounge were wonderful including Ei and Abdou but compared to other lounges with extensive nibbles pre dinner the range was very poor. There are also no airport transfers included in the room which again compared to other hotels was a down mark. The pool is lovely but the sun is only on it from about 10-3 and very early in the morning. The walkway to the Mall is very close and easy and takes about 12 minutes. Access to the Metro is also really easy. It also isn’t far to La Mer beach which we enjoyed. Overall the staff in the hotel are lovely and the rooms are comfortable and the area was a new one for us for exploring but other hotels provide more for your money especially when booking a club room.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KlausAssmann, General Manager at Hotel Sofitel Dubai Downtown
Responded Jan 6, 2020
Dear DagmarUk, Thank you for taking the time to share your feedback and for celebrating the Festive season with us. It is great to know that you appreciated the exceptional hospitality provided to you by Ei and Abdou. They will be very happy to read your comments. Please be assured though that our Club offerings are in line with the Sofitel standard and I feel we give great value given our excellent facilities and convenient location. I regret that you feel differently, but I do still hope that we will have an opportunity to welcome you back in the future. Sincerely, Klaus Assmann General Manager
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KLM wrote a review Mar 2020
Luzon, Philippines
5.0 of 5 bubbles
The hotel personnel are so very accommodating. The doormen Pete is always smiling in getting me a cab.

ROEL the Housekeeping Assistant Manager is so wonderful that he is makes sure that my room have been attended well and when i asked where i can have my dinner without going out and he suggested Wakami and i am so thankful

To Surendra who cleaned my room so well and gave all my requests 👍😊

Thank you so much. I will come back this April ❤
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KlausAssmann, General Manager at Hotel Sofitel Dubai Downtown
Responded Mar 8, 2020
Dear klmpretty, Thank you for sharing this review on TripAdvisor pertaining to your stay at Sofitel Dubai Downtown. It is particularly rewarding to receive such feedback, highlighting our commitment to provide the best services to our guests. Roel was very appreciative of your kind comments. Looking forward to welcoming you again on your next visit to Dubai to renew this wonderful experience. Best regards, Klaus Assmann General Manager
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nemo_aussie wrote a review Sep 2020
Hong Kong
+1
5.0 of 5 bubbles
We arrived in early morning and thankfully were allowed to take showers in the bathroom of the swimming pool.

All four of us had been assigned to two different twin-bed room types - one with coastline and the other with Burj Khalifa view. Mine and my friend got the second one. I only found out on checkout morning that I could see beautiful sun rise from our room.

It was nice for the hotel providing a complimentary small piece of chocolate cake to celebrate one of our travel companion’s birthday. A paid birthday cake had also been arranged to surprise our friend.

There are a lot of varieties for the breakfast in Sofitel. Yet it tends to lack of hot food. Unfortunately, I got sick since my first day in Dubai and could hardly enjoy my breakfast there. Neither could I have the energy to enjoy the swimming pool there while my friend did.

Probably a good excuse for me to return to Sofitel if I happen to travel to Dubai again.
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Date of stay: October 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Trichet, General Manager at Hotel Sofitel Dubai Downtown
Responded Sep 30, 2020
Dear nemo_aussie, Thank you for staying at Sofitel Dubai Downtown and I am truly glad to know that we made your birthday a memorable one. I appreciate your warm acknowledgement of the view from the room and the variety of food in our breakfast. We will review your comment about our hot food offerings. We hope to see you back soon and celebrate more occasions with you. Sincerely, Caroline Trichet General Manager
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ankita s wrote a review Feb 2020
4.0 of 5 bubbles
We stayed for 3 nights and overall have little to complain about.

Pros:
Central location: close to dubai mall and the metro station
Staff at breakfast were very helpful and always wanting to ensure you had everything you needed.
Chef met us each morning and would prepare vegan options where he could.
Decent room size and clean rooms

Only feedback I would have is about the very limited fruit options at breakfast: same fruits each day (melon, pineapple and watermelon) would generally expect more at a luxury hotel.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KlausAssmann, General Manager at Hotel Sofitel Dubai Downtown
Responded Feb 4, 2020
Dear ankitas2016, Thank you for taking the time to share your feedback following your recent stay with us. It was great to know that you enjoyed and appreciated our convenient location, as well as, the warm hospitality of our Heartists. We thank you for choosing to stay with us and we look forward to having you back on your next visit to Dubai. Warm regards, Klaus Assmann General Manager
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James Bond wrote a review Mar 2020
Kuala Lumpur, Malaysia
5.0 of 5 bubbles
Sofitel @ downtown Dubai has clearly shown that anyone from their hotel will certainly make your stay a delightful experience.

From front desk, Ms Era was very efficient and ensured my colleague and myself got checked into our rooms very promptly.
Through the stay Mr Kamal was the one who upkeeps the room daily making it very comfortable while carefully taking care of necessities required for the room.
To ensure we got safely and on time daily for our meetings, Mr Wilson chauffeured us.

This certainly was excellent service all round at the hotel, no matter who you engaged with from Sofitel.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KlausAssmann, General Manager at Hotel Sofitel Dubai Downtown
Responded Mar 4, 2020
Dear Justin7Bond, Thank you for sharing this review on TripAdvisor pertaining to your stay at Sofitel Dubai Downtown. It is particularly rewarding to receive such feedback, highlighting our quality of service and our commitment to consistently provide the best services to our guests. Era, Kamal and Wilson were very happy to know that their efforts were well-appreciated. Looking forward to welcoming you again on your next visit to Dubai to renew this wonderful experience. Best regards, Klaus Assmann General Manager
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Brialisa wrote a review Apr 2021
Bucharest, Romania
4.0 of 5 bubbles
If you are interested in shopping and dining at fine restaurants, this hotel has a great location. It is very close to Dubai Mall and Burj Khalifa ( walking distance) and in 10 minutes by car you are at DIFC , where you can dine at very fancy restaurants ( Zuma, Cipriani, Gaia, Clap, Roberto's, L'Atelier de Joel Robuchon ).
Rooms are large. Try to get a view from higher levels to Burj Khalifa. We were complimentary upgraded to such a room and that was a very pleasant surprise.
The swimmingpool has a great view to Burj Khalifa, but it has sun only till 2 o'clock pm.

The 24 hrs room service is a very good option if you don' t want to go to the restaurants from the hotel to have breakfast or lunch/ dinner for half board. They are flexible and if you have half board, you can choose lunch or dinner every day.
The food is tasty and the staff is very helpful.
But the hotel needs a little refreshment and more attention to some details ( one day we had a very used towel at the bathroom and this is something unaccepable at a 5 stars hotel; another day the room service didn' t come to take the plates after we finished to eat, although we called them ).
Overall, we had a pleasant time at Sofitel Downtown, thanks to the staff and the location.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded Apr 28, 2021
Dear Brialisa, Thank you for choosing to stay with us during your recent visit to Dubai. I am delighted to know that you appreciated and enjoyed our facilities, as well as the convenient location of the hotel. Your comment about the refreshment and room service will not go unnoticed. We look forward to welcoming back at Sofitel Dubai Downtown on your next visit to Dubai! Warm regards, Caroline Trichet General Manager
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adam_b wrote a review Jan 2021
Birmingham, United Kingdom
3.0 of 5 bubbles
The hotel is in a great location - linked to the Dubai Mall metro station which means you can easily connect to the Red line or walk to the Dubai Mall (very long walk however). The lobby staff are helpful and the location is also ideal for business visitors who intend to visit the World Trade Centre or SZR.

The rooms are clean and well maintained although they are looking a bit dated and tired and probably could do with a bit of a refresh. More irritating than anything is trying to find a socket that is free to use. There are not sockets next to bed.

Breakfast is a little dissapointing - usual buffet breakfast but the room is small and very cramped.

There are some nice views from the rooftop pool and bar.

Overall an average hotel which I think doesn't deserve the title of a Sofitel but more of a Novotel.
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Date of stay: December 2020
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Trichet, General Manager at Hotel Sofitel Dubai Downtown
Responded Jan 1, 2021
Dear adamneet_b, I sincerely appreciate the time you have taken to share your feedback following your stay with us. I regret that some of your expectations were not met I offer my sincere apologies if this affected your experience. We do hope to have the opportunity of welcoming you back soon at Sofitel Dubai Downtown. Warm regards, Caroline Trichet General Manager
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Adnan R wrote a review Jul 2022
5.0 of 5 bubbles
We spent 10 wonderful days at the Sofitel Downtown in July 2022. We were 3 adults and 2 kids (2 and 5 yrs) and had booked 2 rooms. We checked in quite late (12.30 am) but the service was swift and we were quickly able to settle in the rooms.

The location is also perfect with a direct air conditioned tunnel access to the Dubai Mall, taxi and metro. The tunnel also has a pharmacy which is very practical - we actually did need to buy things! The overall location also make it very easy to navigate through Dubai city.

In terms of the service, all the staff members were very caring and polite - even playful with the kids which we liked. Rinku from housekeeping did an exceptional job keeping our rooms clean and even tidying up the kids toys on a daily basis plus arranging them in such a way that the kids found very amusing when we got back (these are avengers figurines so you can have an idea of the kids imaginations). Rinku also made sure we had sufficient bottles of water in the room and catered for all our requests.

In terms of meals, we had breakfast daily at the international cuisine and it is well worth the price. The buffet was a ritual for the 2 kids and they even looked forward to meeting the hostesses. We were very satisfied with the choice and quality of the cuisine. We also had dinner at the wakame and Swiss butter which is a must place if you want to have steak!! They have only 3 choices and the service is very rapid - so practical if you are going with young kids.

The hotel also has a swimming pool and we enjoyed it very much.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sofitel Dubai Downtown, General Manager at Hotel Sofitel Dubai Downtown
Responded Aug 3, 2022
Dear Sir Thanks you for your kind review and for choosing to stay with us. We look forward to welcome you back at your home away from home. Please be rest assured that your kind feedback will be shared with the team. Regards
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Answer from LFC24CHCH
Christchurch, New Zealand181 contributions56 helpful votes
Sorry didn’t stay in family room I had a club room
Answer from RAJESH Malhotra
New Delhi, India145 contributions7 helpful votes
Was in the main hotel and have no idea of the apartment.
HB4 asked a question Jan 2024
Nottingham, United Kingdom18 contributions11 helpful votes
Hi, what do you get included with a) business lounge access and b) club Millesime access please?
Answer from Inspiration596646
13 contributions
Hotel is about 12km and according to Whereis takes about 17 minutes. Suggest use Whereis as shows how to get to Meadows 9. I found the hotel to be a good central location to exploring Dubai and an easy few minutes walk to Dubai Mall and the metro.
Marilda P asked a question Sep 2023
3 contributions
Boa noite! Vocês tem quartos com 2 banheiros?
Answer from Neo C
1 contribution
During the Time , Me and my friends total have four rooms. no one has.
Lynda Hollingworth wrote a tip Oct 2024
Ningi, Australia3 contributions
5.0 of 5 bubbles
"Traffic is terrible so know where you want to go and allow for extra time"
Read full review
loobyloodorset wrote a tip Oct 2024
Dorset, United Kingdom146 contributions65 helpful votes
5.0 of 5 bubbles
"If you like the sun, hit the pool in the morning."
Read full review
Reza Sadodini wrote a tip Oct 2024
Tehran, Iran4 contributions
4.0 of 5 bubbles
"Vicinity to downtown is a real time saver..."
Read full review
YOnathan wrote a tip Sep 2024
Addis Ababa, Ethiopia26 contributions4 helpful votes
5.0 of 5 bubbles
"Upper floors are nice"
Read full review
viennastormdancer wrote a tip Sep 2024
west sussex29 contributions43 helpful votes
5.0 of 5 bubbles
"Definitely consider the Club option. Pool and sun deck can get busy in peak times with limited beds & sunshades."
Read full review
Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
$286 - $420 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
338
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL SOFITEL DUBAI DOWNTOWN - Updated 2024

Frequently Asked Questions about Hotel Sofitel Dubai Downtown
Which popular attractions are close to Hotel Sofitel Dubai Downtown?
Nearby attractions include Sky Views Observatory (0.09 miles), Mafia Club (0.04 miles), and Mrk Contemporary Art Gallery (0.2 miles).
What are some of the property amenities at Hotel Sofitel Dubai Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Sofitel Dubai Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Sofitel Dubai Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Sofitel Dubai Downtown?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Sofitel Dubai Downtown?
Conveniently located restaurants include Swiss Butter, Pipes Shisha Lounge, and Vietnamese Foodies Downtown.
Are there opportunities to exercise at Hotel Sofitel Dubai Downtown?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Sofitel Dubai Downtown have airport transportation?
Yes, Hotel Sofitel Dubai Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Sofitel Dubai Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Sofitel Dubai Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Sofitel Dubai Downtown?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Hindi, and Arabic.
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