We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bab Al Shams Desert Resort and Spa

Al Qudra Road Opposite Endurance City, Dubai 46500 United Arab Emirates
avatar-imageavatar-imageavatar-image
Traveler (5671)
Room & Suite (848)
Pool & Beach (836)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#7 of 19 resorts in Dubai
Location
4.5
Cleanliness
4.7
Service
4.5
Value
4.1
Travelers' Choice
Immerse yourself in the captivating beauty of Arabia at Bab Al Shams Desert Resort, where unique experiences await at every turn. Discover the perfect blend of relaxation and excitement between our resort’s luxury comforts and endless possibilities for adventure.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Archery
Bicycle rental
Books, DVDs, music for children
Valet parking
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Yoga classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Horseback riding
Archery offsite
Bicycle tours
Darts
Evening entertainment
Table tennis
Walking tours
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Romantic
Languages Spoken
English, French, Russian, Arabic and 3 more

Location

Al Qudra Road Opposite Endurance City, Dubai 46500 United Arab Emirates
Name/address in local language
Bab Al Shams Desert Resort and Spa
Traveler Insights
This summary was created by AI, based on 122 recent English reviews.
Powered by AI
Many travelers describe Bab Al Shams Desert Resort and Spa as a dreamlike retreat, nestled in an exclusive and beautiful location. Its rooms are praised for being spacious, comfortable and well-maintained, while the service is often lauded as professional and attentive. Guests enjoy a range of amenities, including pools, restaurants, and desert activities, all set in a luxurious Arabian atmosphere. However, some guests felt the value for money could be improved, and minor issues were noted with room cleanliness and noise. Despite this, the overall sentiment is favorable, highlighting the resort's stunning decor and traditional charm.
Location
Secluded
Atmosphere
Luxurious
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
Location
Secluded
Reviewers consistently praised the hotel's location, describing it as exclusive, luxurious, beautiful, and dreamlike.
  • Christopher D
    Christopher D
    Jul 2023 18 contributions
    ...From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money...
  • muhammet yusuf a
    muhammet yusuf a
    Jun 2023 1 contribution
    The location of the hotel, the general condition of the rooms, the friendly staff...
  • Claire B
    Claire B
    May 2023 4 contributions
    ...Of course the resort is absolutely beautiful, amazing architecture in perfect condition and set in great location however for us, it was the staff that made the stay so good...
  • zignekr
    zignekr
    Mar 2023 64 contributions
    ...The Arabic design is so beautiful and tasteful, the rather remote location makes it feel more exclusive and special...
  • Giulio & Claudia Family
    Giulio & Claudia Family
    Mar 2023 3 contributions
    ...Caring from the Staff was impressive, and the location looks like a Dream...
  • Susan G
    Susan G
    Feb 2023 21 contributions
    Excellent location, service & food was amazing!...
Powered by AI
Atmosphere
Luxurious
Travelers appreciate the hotel's luxurious, aesthetically pleasing, and traditional Arabian atmosphere with beautiful design and stunning decor.
  • idavydok
    idavydok
    Aug 2023 1 contribution
    It is the best place to stay in Dubai to feel the atmosphere of luxurious living and aesthetic of Arabian fairytale... You want to make pictures in every corner!)...
  • Isabella
    Isabella
    Aug 2023 30 contributions
    ...We got the rooms next to each other and the decor is absolutely stunning, my mind bring me to the Disney Chanel Aladin 🤩 the amenities and personalized welcome card was so nice touch...
  • Safeer A
    Safeer A
    Aug 2023 6 contributions
    ...Carries the rustic charm of a castle but very well maintained with all 5-star amenities. The theme is indeed royal and classic and you find that in the way the hotel is laid out and the rooms are prepared... Dinner at Hadheerah, the exquisite open air restaurant with live entertainment was a treat...
  • Eric T
    Eric T
    Aug 2023 2 contributions
    ...What remains is the private, relaxed atmosphere of the desert oasis...
  • Leila Tatiana Osorio Kavanagh
    Leila Tatiana Osorio Kavanagh
    Aug 2023 2 contributions
    ...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences...
  • Shigeru N
    Shigeru N
    Aug 2023 1 contribution
    Great room and sweet vibes...
  • Azizet M
    Azizet M
    Jul 2023 18 contributions
    ...Interior design amazing, breakfast food amazing, swim pool amazing, dinner OH a wooww i m pescatarian, they cook perfectly see food in BBQ outside dinner...
  • Leon P
    Leon P
    Jul 2023 2 contributions
    ...We will come back and bring our family to enjoy the restful atmosphere and the beautiful view of the desert...
  • Felipe R
    Felipe R
    Jul 2023 10 contributions
    ...Our suite was gorgeous, clean and welcoming —- it had a private terrace, sitting area, and one externally connected bedroom...
  • Tomás S
    Tomás S
    Jul 2023 1 contribution
    ...The atmosphere is beautiful, the pool is the highlight and the cuisine is impeccable...
  • nonokamene
    nonokamene
    Jul 2023 200 contributions
    ...Very good breakfast at Zala The rooms are well decorated, very nice pool, everything is very clean, a pleasure to stay here...
  • ibrahim L
    ibrahim L
    Jun 2023 3 contributions
    ...Later at night we visited Al Hadeerah for dinner everyone was just amazing they offered to serve the food at our table because the weather was so hot and they said just sit at the table we will serve you and you just relax and enjoy the live entertainment...
  • John Joseph Estrella Hurtal ☁️
    John Joseph Estrella Hurtal ☁️
    Jun 2023 3 contributions
    ...The hotel is aesthetically designed, It make you feel like you’re one with the nature...
  • Наталья С
    Наталья С
    Jun 2023 1 contribution
    ...chic hotel grounds, swimming pools...
  • Jacq A
    Jacq A
    Apr 2023 6 contributions
    Bab Al Shams become much better in many aspects: upgraded rooms, venues, restraints. Beautiful design, everything well thought's, arranged better in terms of guests, pools were clean and water was good (last time we were it was blurry and cold, we didnt go after that)... Felt like it was closer to the one&only atmosphere ...
  • Alex B
    Alex B
    Apr 2023 5 contributions
    ...The rooms are great in a well-designed Arabian style...
  • Gary L
    Gary L
    Apr 2023 2 contributions
    Stunning place, rooms perfect...
  • isaac
    isaac
    Apr 2023 2 contributions
    ...The rooms were beautiful and the vibe was great!...
  • MARIA SALAZAR
    MARIA SALAZAR
    Feb 2023 3 contributions
    ...The spaces, the design ( remember me Esher drawings) , the comfort, the cleanliness and most importantly the staff, which is friendly and helpful...
  • rv o
    rv o
    May 2022 73 contributions
    ...The rooms were quite dark but beautifully arranged...
Powered by AI
Rooms
Comfortable
Travelers generally praise the rooms for being spacious, comfortable, and well-designed with a few minor issues about cleanliness and noise.
  • Carmine Orlando
    Carmine Orlando
    Sep 2023 2 contributions
    ...Rooms are clean, tidy, updated and complete of all modern amenities...
  • Kamkam
    Kamkam
    Aug 2023 18 contributions
    ...Rooms are incredibly well finished and it can be a great experience in couple or family...
  • KG279
    KG279
    Aug 2023 74 contributions
    ...The rooms were perfectly designed, the only fallback was the steps in the swimming pool...
  • Safeer A
    Safeer A
    Aug 2023 6 contributions
    ...The theme is indeed royal and classic and you find that in the way the hotel is laid out and the rooms are prepared...
  • Leila Tatiana Osorio Kavanagh
    Leila Tatiana Osorio Kavanagh
    Aug 2023 2 contributions
    ...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences...
  • Ellie K
    Ellie K
    Jul 2023 6 contributions
    ...A nice relaxation room post treatment and offering of a juice on arrival would be nice. The treatment rooms are nice though and treatment good too...
  • Daniel S
    Daniel S
    Jul 2023 8 contributions
    ...The room was spacious and the pool was kids friendly...
  • Rachel F
    Rachel F
    Jun 2023 1 contribution
    ...My partner had a bad leg and they sent a get well soon cake and changed our room so it was on the ground floor with no stairs...
  • Paul U
    Paul U
    May 2023 2 contributions
    ...Also top level - room cleaning by ashran...
  • Isabelle Domini... T
    Isabelle Domini... T
    May 2023 1 contribution
    ...Recently renovated so everything is clean and well-maintained...
  • Winnie C
    Winnie C
    May 2023 1 contribution
    ...We thoroughly enjoyed the awesome facilities and slept well in the comfy and clean room...
  • vb0eil9y4w
    vb0eil9y4w
    Apr 2023 1 contribution
    ...Rooms are nice the balconies you ca not stay there to many doves Early in the morning is very noisy to many doves...
  • Claire K
    Claire K
    Apr 2023 2 contributions
    ...We booked a courtyard room only to find we were sitting practically on top of the room next door who were heavy smokers... When we arrived back at the room we planned to call for room service for her... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late...
  • Robin L
    Robin L
    Apr 2023 2 contributions
    ...The rooms are modern thanks to a recent renovation that has preserved all the authenticity...
  • Yousef Y
    Yousef Y
    Apr 2023 12 contributions
    ...Unique room designs and resort architecture...
  • rubenle0n
    rubenle0n
    Apr 2023 1 contribution
    Rare finds hotel, ultra luxury hotel nearby to Dubai for enjoy Desert and nature... Luxury rooms and amazing restaurants and activities inside the resort...
  • Alex B
    Alex B
    Apr 2023 5 contributions
    ...The rooms are great in a well-designed Arabian style...
  • JW B
    JW B
    Mar 2023 1 contribution
    We went for a full week with four children aged between 6-10, with two connected (family) rooms... The rooms, the beds, the swimming pools with a view on the desert, the exquisite breakfeast buffet and dinner, the kidsclub, but wat really touched us was the quality and kindness of the personnel...
  • Λευτέρης Μ
    Λευτέρης Μ
    Mar 2023 1 contribution
    Everything was perfect, beautiful architecture from the reception to the room, cozy and big room...
  • rv o
    rv o
    May 2022 73 contributions
    ...The rooms were quite dark but beautifully arranged...
Powered by AI
Value
Mixed
Travelers had mixed reviews on the hotel's value, with some lauding it as luxury with value for money while others found it overpriced for the service received.
  • AlexBorba2023
    AlexBorba2023
    Sep 2023 1 contribution
    ...Worth the drive out of Dubai city...
  • irenehenrietta
    irenehenrietta
    Aug 2023 1 contribution
    ...You can’t find it anywhere in Dubai...
  • Christopher D
    Christopher D
    Jul 2023 18 contributions
    ...From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money...
  • Ellie K
    Ellie K
    Jul 2023 6 contributions
    ...It is really small, so there's no relaxation room, meaning after your treatment, you just have to sit in reception, which takes away the vibe of being relaxed post treatment (it's also really bright, so a shock to the system after a nice dark room - maybe they should think about a more calming light)...
  • GlobaltrotterD
    GlobaltrotterD
    Jul 2023 1 contribution
    ...Big applauses to: - Gumar the greeter/valet/bell boy he was very kind and helpful...
  • Azizet M
    Azizet M
    Jul 2023 18 contributions
    ...100000 % please visit this place...
  • Pravaskar
    Pravaskar
    Jun 2023 1 contribution
    ...Never wanted to come back from there...
  • Llyoinaise
    Llyoinaise
    Jun 2023 2 contributions
    ...Indeed a rare find, like a gem in the middle of the desert...
  • Camila A
    Camila A
    May 2023 1 contribution
    ...And for the marriage proposal we went on the desert safari and it all paid off...
  • Claire K
    Claire K
    Apr 2023 2 contributions
    Possibly the worst hotel experience we have had... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late... The service was unfortunately not up to the price charged...
  • Jacq A
    Jacq A
    Apr 2023 6 contributions
    ...Money wise was well spent... When team is so friendly and professional we don't mind to spend...
  • jordan z
    jordan z
    Apr 2023 1 contribution
    ...But it is a little bit expensive,but that’s fine for a restaurant in the dessert...
  • Glen S
    Glen S
    Apr 2023 199 contributions
    ...When the room finally was ready we'd been "upgraded" to a room on the lower floor despite booking a desert balcony view... The manager was apologetic, but it was just the icing on the cake...
  • tzangerl
    tzangerl
    Apr 2023 5 contributions
    ...Especially the Desert Jeep Tour with Ismail is highly recommemdable...
  • Gary L
    Gary L
    Apr 2023 2 contributions
    ...Buffet excellent, but the la Carte lets them down. Poolside menu also limited... Great spot for 2 nights, they need another food offering for more than that... I’d have split the massive rooftop restaurant into 2 separate offerings...
  • sabia23
    sabia23
    Mar 2023 4 contributions
    ...I reach the place they gave me an horrible table completely at the back of the iftar restaurant...
  • Michael A
    Michael A
    Mar 2023 3 contributions
    ...Thank you Mohamed for a great night we enjoy your Shisha very much...
  • Ddb
    Ddb
    Feb 2023 45 contributions
    Worst stay in Dubai we ever had... But to be honest, So many mistakes were made and a lot was charged for the room, So don’t re- open when you are not ready for it as now the guests are the ones who are having to pay ( literally) for your mistakes... We arrived and couldn’t check in as it was too busy, So we went to the pool area, We had lunch in their new restaurant Zena and there the first mistake of many was made, They have a buffet but it was literally covered with flies it was literally disgusting, Also the food was completely mixed up and ik took ages, In the end I got the wrong order and my chicken was completely burned, They said sorry and that was it ( we were charged for it) then at 4.30 pm we went back to reception and hoped our room was ready, Again it was one big nightmare and no one was there to help us ( it was Valentines day) after a while they showed us to the room, I paid for a desert king balcony view and they brought us to a very ugly inner courtyard room, I asked them what was this?... Then later at night while we had the: Do not disturb sign on, Someone knocked the room 3 times and told us we asked for foam pillows, No we didn’t asked for pillows at all!!... In the evening we went to Al Hadheerah and truly, Please don’t go there, It’s one big tourist attraction, With groups of tourists holding signs and it’s a walking buffet with literally hundreds of people, It’s not worth it... Then when checking out I told them of our bad stay and that literally everything went wrong ( even other things that I’m not even going to mention here) and they were just: ah ok sorry, Nothing else, The reception staff Mohamed was like: ok you can come back to the hotel and stay one day at the pool, Yes like if we are going to drive 1 hour from Dubai to stay at your pool, Are you serious?... We live in Dubai and stayed at many hotels, But this truly was the worst experience we ever had, Truly choose Al Maha or another hotel, This place ( and staff) is really not worth your money...
  • sundusbayati2016
    sundusbayati2016
    Dec 2022 13 contributions
    Not too sure if it’s me or the place , I have had better food somewhere else in Dubai and it was much better with much less prices and shorter drive ... It looks nice but unfortunately not all that good to actually drive to...
  • rv o
    rv o
    May 2022 73 contributions
    ...We were very disappointed the main restaurant was closed and that there were only a-la-carte options for eating...
Powered by AI
Cleanliness
Immaculate
Travelers consistently praise the hotel's cleanliness, often describing the rooms as pristine, well-finished, and well-maintained.
  • Carmine Orlando
    Carmine Orlando
    Sep 2023 2 contributions
    ...Rooms are clean, tidy, updated and complete of all modern amenities...
  • Leila Tatiana Osorio Kavanagh
    Leila Tatiana Osorio Kavanagh
    Aug 2023 2 contributions
    ...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences...
  • Kamkam
    Kamkam
    Aug 2023 18 contributions
    ...Rooms are incredibly well finished and it can be a great experience in couple or family...
  • Polina
    Polina
    Aug 2023 25 contributions
    ...Very beautiful design-Arabic elegant minimalist just perfect, no visual notice and extra details...
  • Felipe R
    Felipe R
    Jul 2023 10 contributions
    ...Our suite was gorgeous, clean and welcoming —- it had a private terrace, sitting area, and one externally connected bedroom...
  • nonokamene
    nonokamene
    Jul 2023 200 contributions
    Amazing hotel, newly renovated... Very good breakfast at Zala The rooms are well decorated, very nice pool, everything is very clean, a pleasure to stay here...
  • Chelsea C
    Chelsea C
    Jun 2023 1 contribution
    ...The resort is amazing, beautiful so clean and great food!...
  • Grace H
    Grace H
    Jun 2023 6 contributions
    ...The hotel room is clean and spacious...
  • ibrahim L
    ibrahim L
    Jun 2023 3 contributions
    ...We were later approached by Bolis the outlet manager he was just very welcoming and kind and made sure everything was perfect he even offered to take a picture of us...
  • Shinod Punnappully
    Shinod Punnappully
    Jun 2023 7 contributions
    ...At the pool bar Mr Anthony was very helpful to arrange our drinks, And Siraj pool attendant run to us from far to arrange the towel...
  • Paul U
    Paul U
    May 2023 2 contributions
    ...Also top level - room cleaning by ashran...
  • Isabelle Domini... T
    Isabelle Domini... T
    May 2023 1 contribution
    ...Recently renovated so everything is clean and well-maintained...
  • Winnie C
    Winnie C
    May 2023 1 contribution
    ...We thoroughly enjoyed the awesome facilities and slept well in the comfy and clean room...
  • Anthony A
    Anthony A
    May 2023 11 contributions
    ...The hotel has been newly refurbished and I would highly recommend it for a staycation. The check in process was a bit slow from the lady at the front desk but Mohammed helped to get our room sorted quickly and everything was perfect from that point onwards...
  • Jacq A
    Jacq A
    Apr 2023 6 contributions
    ...Beautiful design, everything well thought's, arranged better in terms of guests, pools were clean and water was good (last time we were it was blurry and cold, we didnt go after that)...
  • rainerleithner
    rainerleithner
    Apr 2023 1 contribution
    ...Extreme cleanliness and excellent food...
  • ValerieMarciny
    ValerieMarciny
    Apr 2023 1 contribution
    ...From the time we arrived to our checkout everything was perfect, and the team were always around making sure we had a great staycation...
  • Glen S
    Glen S
    Apr 2023 199 contributions
    ...No water in the room, no hair drier... Just basic stuff you'd expect...
  • ALI PIROOZ
    ALI PIROOZ
    Mar 2023 2 contributions
    ...The room and all facilites were in best level...
  • MARIA SALAZAR
    MARIA SALAZAR
    Feb 2023 3 contributions
    ...The spaces, the design ( remember me Esher drawings) , the comfort, the cleanliness and most importantly the staff, which is friendly and helpful...
Powered by AI
Service
Attentive
Travelers praised the hotel's exceptional, professional, and friendly service, highlighting the staff's attentiveness, kindness, and helpfulness. However, a few travelers reported poor service experiences.
  • K D
    K D
    Aug 2023 1 contribution
    ...He was the ultimate host and tour guide navigating us through a fun-filled and exciting adventure into the desert. He was also a great photographer making sure we captured the perfect shots during this memorable event...
  • idavydok
    idavydok
    Aug 2023 1 contribution
    ...The most friendly attitude of everyone who works in the hotel make you feel so special and so cosy. We celebrated birthday and were so blessed with a lot of attention: the best room with terrace and dessert view, special set up, delicious cake and treats!... I want to send huge thanks to the manager Trish and her amazing team!... I highly recommend Bab Al Shams and definitely will come here again and again!)...
  • Adam
    Adam
    Aug 2023 34 contributions
    ...We felt so looked after and cared for during our couple of days there. And the staff is so friendly and helpful - especially Ismail our desert dune experience driver (and photographer!)... The pools are incredible and there is lots of shade and they provide lots of ice cold water in the midst of the August heat...
  • Succulent Bite T
    Succulent Bite T
    Jul 2023 5 contributions
    Our stay was fantastic from start to finish! From the moment we checked in to the moment we checked out and everything in between was smooth and perfect... The attention to detail throughout the stay was fabulous... Breakfast was delicious and they catered to our gluten free needs every single day, bringing select pastries, breads and making sure all of our meals were curated to fit this as well!... The rooftop staff was incredible, Rajkumar and Tan Tawi took excellent care of us... Our dinner at Al Hadeerah Restaurant was also fantastic, with the chef walking us through the entire buffet and serving us some delicious dishes!...
  • Tomás S
    Tomás S
    Jul 2023 1 contribution
    ...The team pays attention to the smallest details, everyone is very helpful and concerned about delivering the best possible service... We will be back and recommend without a doubt...
  • Akram A
    Akram A
    Jul 2023 1 contribution
    ...I would recommend the safari ride and specially with Mr. Ismail who is an excellent safari guide and driver. My 5 year old son was very excited and said it was the best thing he had experienced in our trip... My family of 4 liked it a lot and are very pleased with service provided in the safari trip and the animals they have seen...
  • Ellie K
    Ellie K
    Jul 2023 6 contributions
    I've been living in Dubai for 10 years and I’ve never had as good a hotel stay as I had this weekend. The service was absolutely incredible, food also fabulous, the refurb is amazing too... Breakfast was definitely one of the best I’ve experienced here... Special shout out to Antony at the pool bar and Yasser at the Arabic restaurant for impeccable, friendly service... It is really small, so there's no relaxation room, meaning after your treatment, you just have to sit in reception, which takes away the vibe of being relaxed post treatment (it's also really bright, so a shock to the system after a nice dark room - maybe they should think about a more calming light)... A nice relaxation room post treatment and offering of a juice on arrival would be nice... The treatment rooms are nice though and treatment good too...
  • Christopher D
    Christopher D
    Jul 2023 18 contributions
    Despite the hot weather and humidity, the Bab Al Shams staff and facilities made our trip memorable. From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money... The new management know what they are doing and it shows in the care and experience of the staff and the uplift of the facilities... Thank you to the staff and colleagues who made our trip amazing!...
  • orlandopineda2023
    orlandopineda2023
    Jul 2023 1 contribution
    Bab Al Shams resort is the perfect option to escape from Dubai and have a real desert experience, with a high emphasis on comfort and quality...
  • ibrahim L
    ibrahim L
    Jun 2023 3 contributions
    ...Firstly valet drivers were very welcoming Kumar assisted us and was very kind. Secondly after entering the lobby we were greeted by Melissa who guided us to the checkin counter and later then showed us around the resort and took us to our room... Thirdly upon check in Aika and Mohammed were lovely to provide all the details and timings for everything and were helpful for a late checkout... Then at Anwa the sunset lounge the lady who guided us to the table was just really welcoming and our waiters at the lounge were also amazing... Also the bartender made some amazing drinks... We were later approached by Bolis the outlet manager he was just very welcoming and kind and made sure everything was perfect he even offered to take a picture of us... Later at night we visited Al Hadeerah for dinner everyone was just amazing they offered to serve the food at our table because the weather was so hot and they said just sit at the table we will serve you and you just relax and enjoy the live entertainment... Khalid and Loutfi kept checking on us if there was something we needed while we were watching the shows... Also Jetan from the Cigar lounge was very informative on what to buy and he provided amazing recommendations... All in all this stay was just perfect every single one of them were kind, hospitable, caring, soft spoken and always had big smiles even if the weather was really hot... Bab Al Shams you have an amazing team and they all deserve a round of applause... Well done guys we will surely be back and will surely recommend this to everyone ...
  • Shinod Punnappully
    Shinod Punnappully
    Jun 2023 7 contributions
    ...Once we arrived everyone given warm welcome while entering to the lobby and check in process was very speedy by Ms Michael at the reception, who is very professional and escorted us to our rooms, David, Mohamed and Subash at Al Hadheera during our dinner was really doing the personalize service. Next day morning while entering to Zala restaurant for breakfast we met Ms Tharaka who given energetic welcome with wholehearted smile and during the breakfast Mr Anees, Surendar and chef Alwin were amazing and helpful to look after our requirements... At the pool bar Mr Anthony was very helpful to arrange our drinks, And Siraj pool attendant run to us from far to arrange the towel... During the poolside lunch Mr Hasith was with us to look after our requirements...
  • D & V like to travel
    D & V like to travel
    May 2023 91 contributions
    ...You’d be forgiven if you forget that their is a city within 40 mins...
  • Anthony A
    Anthony A
    May 2023 11 contributions
    ...The service from Raj at the rooftop restaurant was amazing and also some of the guys around the pool area... The check in process was a bit slow from the lady at the front desk but Mohammed helped to get our room sorted quickly and everything was perfect from that point onwards... You also get a complimentary camel ride and falcon show at 5pm each day...
  • Glen S
    Glen S
    Apr 2023 199 contributions
    Bab Al Shams was a go to for us before the renovation having stayed many many times, so you can imagine how excited we were to come back once it reopened... We booked the Ramadan package which included dinner at Al Hadheerah so upon check in we asked for a table to be reserved at 730pm, knowing it was a Friday night... After being informed of the error they told us a twin wasn't ready (no issues we did check in early) so we waited by the pool... When the room finally was ready we'd been "upgraded" to a room on the lower floor despite booking a desert balcony view... Every time we opened the door more flew in... The restaurant was packed so after some fuss they found us a table right at the outer edge, so there was no way we could see the show... The manager was apologetic, but it was just the icing on the cake...
  • Alex B
    Alex B
    Apr 2023 5 contributions
    ...The quality of service is at the hotel level, outstanding and professional! A special mention to our guide Willam who made us discover the secrets of wildlife and desert nature with in addition a beautiful sunset...
  • Azfar A
    Azfar A
    Apr 2023 2 contributions
    ...The entire staff was amazing who made our trip unforgettable. Jamal in the experience center was very accommodating... Then Leynet in the kids club was amazing with the kids... We left 4 kids with her and the kids loved it... Each child was able to do exactly what they wanted... His service, knowledge, and ability to take us on a thrilling ride through the dunes while feeling safe was something extraordinary... He took some amazing photos for us and dressed us with the traditional scarfs... Just would like to sum up with a big thanks to everyone at Bab Al Shams...
  • Claire K
    Claire K
    Apr 2023 2 contributions
    ...Eventually found some in a corner and ordered drinks... Went to the bar to enquire and told they would be with us soon... When we arrived back at the room we planned to call for room service for her... My husband had emailed from the pool about service, and also spoken to the pool staff so we had now reported several times within a few short hours... I visited reception and had to wait for a manager to speak to me... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late... We drove home, ordering a McDonald's on the way which was waiting for us at home... More reliable than Bab Al Shams... The service was unfortunately not up to the price charged...
  • Sara
    Sara
    Mar 2023 18 contributions
    ...My stay was unforgettable starting with the welcome we got from a Staff person I think from the emirates whose name I cannot remember and whom I would like to thank from the bottom of my heart for making my stay special and for changing our room from garden view to desert view that I had not been able to book. The Iftar dinner at Al Hadeerah restaurant, a huge buffet, with live station that I loved, friendly staff everywhere and always smiling and ready to make your stay unforgettable... The evening before dinner we admired the sunset at the terrace of the Anwā restaurant where we met a very kind Manager floor who we learned had left the Resort and who allowed us to watch the sunset on the stairs in the part that is under renovation... The next morning we had a fabulous international breakfast, with lots of local and fresh products at the Zala restaurant where we got to know Manager Boules, very kind, welcoming, smiling and professional, who convinced us to stay one more night in the Resort... I also work in the luxury hospitality sector and often travel to explore hotels and restaurants and the welcome I have found here and in the UAE is different from our European welcome, I don't know why but I feel it more and I will treasure what I have been given emotionally to do the same in my work with my clients...
  • JW B
    JW B
    Mar 2023 1 contribution
    ...The rooms, the beds, the swimming pools with a view on the desert, the exquisite breakfeast buffet and dinner, the kidsclub, but wat really touched us was the quality and kindness of the personnel. From reception to house keeping, everyone extremely friendly, service minded, and capable... We wanted to thank in particular Ismael of the Leisure activities who is an excellent organiser, keeping control over everything, connecting us with his friend Shafeeq at the Al Jiyad stables (super horse riding!)... We will also never forget Ahmed (finding our lost sunglasses in the desert sand) and Anthony (with his special teas and mocktails) serving lovely food and drinks with a lot of wit and humor around the swimming pools, as well as Salim ,the swimming pool supervisor, who entertained the kids for hours, as well as the ladies of the kidsclub... The kids loved all these kind people and we all enclose these memories in our hearts...
  • Ddb
    Ddb
    Feb 2023 45 contributions
    ...But to be honest, So many mistakes were made and a lot was charged for the room, So don’t re- open when you are not ready for it as now the guests are the ones who are having to pay ( literally) for your mistakes. We arrived and couldn’t check in as it was too busy, So we went to the pool area, We had lunch in their new restaurant Zena and there the first mistake of many was made, They have a buffet but it was literally covered with flies it was literally disgusting, Also the food was completely mixed up and ik took ages, In the end I got the wrong order and my chicken was completely burned, They said sorry and that was it ( we were charged for it) then at 4.30 pm we went back to reception and hoped our room was ready, Again it was one big nightmare and no one was there to help us ( it was Valentines day) after a while they showed us to the room, I paid for a desert king balcony view and they brought us to a very ugly inner courtyard room, I asked them what was this?... Then when checking out I told them of our bad stay and that literally everything went wrong ( even other things that I’m not even going to mention here) and they were just: ah ok sorry, Nothing else, The reception staff Mohamed was like: ok you can come back to the hotel and stay one day at the pool, Yes like if we are going to drive 1 hour from Dubai to stay at your pool, Are you serious?... We live in Dubai and stayed at many hotels, But this truly was the worst experience we ever had, Truly choose Al Maha or another hotel, This place ( and staff) is really not worth your money...
Powered by AI
Amenities
Comprehensive
Guests enjoyed a variety of amenities including pools, restaurants, spa, kids club, and desert activities. Some issues were noted with room facilities and the spa.
  • Leila Tatiana Osorio Kavanagh
    Leila Tatiana Osorio Kavanagh
    Aug 2023 2 contributions
    ...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences... The pool was sublime, beautifully set looking out onto the desert... A number of experiences were on offer, most of which I indulged in... These included camel and horse riding, the spa and the traditional outdoor restaurant Al Hadheerah; a feast of Middle Eastern cuisine with diners watching the magnificent show under the moonlit sky...
  • Kamkam
    Kamkam
    Aug 2023 18 contributions
    Wonderful experience: the pool, the amazing staff in general and in their restaurant Zala... You will also appreciate the sofisticated belly dancing experience and the breakfast buffet... Rooms are incredibly well finished and it can be a great experience in couple or family...
  • Adam
    Adam
    Aug 2023 34 contributions
    ...What a beautiful amazing resort in the middle of the desert! We felt so looked after and cared for during our couple of days there... The pools are incredible and there is lots of shade and they provide lots of ice cold water in the midst of the August heat... It was the perfect place to celebrate our recent engagement!...
  • Succulent Bite T
    Succulent Bite T
    Jul 2023 5 contributions
    Our stay was fantastic from start to finish! From the moment we checked in to the moment we checked out and everything in between was smooth and perfect... The attention to detail throughout the stay was fabulous... Breakfast was delicious and they catered to our gluten free needs every single day, bringing select pastries, breads and making sure all of our meals were curated to fit this as well!... The rooftop staff was incredible, Rajkumar and Tan Tawi took excellent care of us... The pan-asian restaurant is also a must visit!... Our dinner at Al Hadeerah Restaurant was also fantastic, with the chef walking us through the entire buffet and serving us some delicious dishes!...
  • Tomás S
    Tomás S
    Jul 2023 1 contribution
    ...The team pays attention to the smallest details, everyone is very helpful and concerned about delivering the best possible service. The atmosphere is beautiful, the pool is the highlight and the cuisine is impeccable...
  • Christopher D
    Christopher D
    Jul 2023 18 contributions
    Despite the hot weather and humidity, the Bab Al Shams staff and facilities made our trip memorable. From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money... The new management know what they are doing and it shows in the care and experience of the staff and the uplift of the facilities... Thank you to the staff and colleagues who made our trip amazing!...
  • orlandopineda2023
    orlandopineda2023
    Jul 2023 1 contribution
    Bab Al Shams resort is the perfect option to escape from Dubai and have a real desert experience, with a high emphasis on comfort and quality... Do not miss the signature restaurant, Al Hadheerah, with its great outdoor buffet with a magical night show that's pleasant and entertaining...
  • ibrahim L
    ibrahim L
    Jun 2023 3 contributions
    ...Firstly valet drivers were very welcoming Kumar assisted us and was very kind. Secondly after entering the lobby we were greeted by Melissa who guided us to the checkin counter and later then showed us around the resort and took us to our room... Then at Anwa the sunset lounge the lady who guided us to the table was just really welcoming and our waiters at the lounge were also amazing... Also the bartender made some amazing drinks... Later at night we visited Al Hadeerah for dinner everyone was just amazing they offered to serve the food at our table because the weather was so hot and they said just sit at the table we will serve you and you just relax and enjoy the live entertainment... Also Jetan from the Cigar lounge was very informative on what to buy and he provided amazing recommendations...
  • Shinod Punnappully
    Shinod Punnappully
    Jun 2023 7 contributions
    ...Once we arrived everyone given warm welcome while entering to the lobby and check in process was very speedy by Ms Michael at the reception, who is very professional and escorted us to our rooms, David, Mohamed and Subash at Al Hadheera during our dinner was really doing the personalize service. Next day morning while entering to Zala restaurant for breakfast we met Ms Tharaka who given energetic welcome with wholehearted smile and during the breakfast Mr Anees, Surendar and chef Alwin were amazing and helpful to look after our requirements... At the pool bar Mr Anthony was very helpful to arrange our drinks, And Siraj pool attendant run to us from far to arrange the towel... During the poolside lunch Mr Hasith was with us to look after our requirements... Our Stay was Amazing and memorable one...
  • YanV555
    YanV555
    May 2023 2 contributions
    The resort is far from Dubai downtown, however it’s beautiful & worth to stay for a night or so. They have the daily activities at 5pm, which you can enjoy the 5mins Camel riding & take photos with the Falcon... We enjoyed the breakfast buffet & the Staffs are very nice as well...
  • Dicruse D
    Dicruse D
    May 2023 2 contributions
    The hotel is unique in its serenity and offers a much needed dose of calm away from the city ... Thank you Anees for your excellent hospitality ... The buffet choices are unbelievable thanks for the chef in the live station ... Totally it is an amazing buffet we will back again thank you all...
  • Anthony A
    Anthony A
    May 2023 11 contributions
    ...The service from Raj at the rooftop restaurant was amazing and also some of the guys around the pool area. The hotel has been newly refurbished and I would highly recommend it for a staycation... You also get a complimentary camel ride and falcon show at 5pm each day...
  • coconut2023
    coconut2023
    May 2023 1 contribution
    ...It was a very relaxed yet elevated way to enjoy sun, nature, good food and relaxation. Property was big enough to fit all the guests and never felt crowded...
  • Glen S
    Glen S
    Apr 2023 199 contributions
    ...We booked the Ramadan package which included dinner at Al Hadheerah so upon check in we asked for a table to be reserved at 730pm, knowing it was a Friday night... After being informed of the error they told us a twin wasn't ready (no issues we did check in early) so we waited by the pool... The rooms are exactly the same but the lower floor has a small patio... We'd specifically booked a balcony as the views are better but rather than make an issue again we accepted it... Every time we opened the door more flew in... No water in the room, no hair drier... Just basic stuff you'd expect... The manager was apologetic, but it was just the icing on the cake... All and all the hotel is stunning, the pool is lovely, but it's got all the operational issues and bugs of a brand new hotel just finding its feet...
  • vb0eil9y4w
    vb0eil9y4w
    Apr 2023 1 contribution
    ...The service is amazing,the food Dor lunch was good and the buffet at night amaizing and tasty. Rooms are nice the balconies you ca not stay there to many doves Early in the morning is very noisy to many doves...
  • Claire K
    Claire K
    Apr 2023 2 contributions
    ...Went to the bar to enquire and told they would be with us soon... When we arrived back at the room we planned to call for room service for her... My husband had emailed from the pool about service, and also spoken to the pool staff so we had now reported several times within a few short hours... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late... We drove home, ordering a McDonald's on the way which was waiting for us at home...
  • JW B
    JW B
    Mar 2023 1 contribution
    ...The rooms, the beds, the swimming pools with a view on the desert, the exquisite breakfeast buffet and dinner, the kidsclub, but wat really touched us was the quality and kindness of the personnel. From reception to house keeping, everyone extremely friendly, service minded, and capable... We will also never forget Ahmed (finding our lost sunglasses in the desert sand) and Anthony (with his special teas and mocktails) serving lovely food and drinks with a lot of wit and humor around the swimming pools, as well as Salim ,the swimming pool supervisor, who entertained the kids for hours, as well as the ladies of the kidsclub...
  • Giulio & Claudia Family
    Giulio & Claudia Family
    Mar 2023 3 contributions
    family super friendly but also great for honeymooners. Caring from the Staff was impressive, and the location looks like a Dream... My kids (4 and 5 years old) enjoyed all the activities with us and within the Kids Club...
  • Sara
    Sara
    Mar 2023 18 contributions
    ...My stay was unforgettable starting with the welcome we got from a Staff person I think from the emirates whose name I cannot remember and whom I would like to thank from the bottom of my heart for making my stay special and for changing our room from garden view to desert view that I had not been able to book. The Iftar dinner at Al Hadeerah restaurant, a huge buffet, with live station that I loved, friendly staff everywhere and always smiling and ready to make your stay unforgettable... The next morning we had a fabulous international breakfast, with lots of local and fresh products at the Zala restaurant where we got to know Manager Boules, very kind, welcoming, smiling and professional, who convinced us to stay one more night in the Resort... I also work in the luxury hospitality sector and often travel to explore hotels and restaurants and the welcome I have found here and in the UAE is different from our European welcome, I don't know why but I feel it more and I will treasure what I have been given emotionally to do the same in my work with my clients...
  • Ddb
    Ddb
    Feb 2023 45 contributions
    ...The room and view were very pretty to be honest but they lost our luggage, I had to explain them how our luggage looked like, Are you really serious? Then later at night while we had the: Do not disturb sign on, Someone knocked the room 3 times and told us we asked for foam pillows, No we didn’t asked for pillows at all!!...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
4034Reviews110Q+A100Room tips
Traveler rating
  • 3,047
  • 624
  • 211
  • 80
  • 72
Traveler safety
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
KrishL85 wrote a review Dec 6
London, United Kingdom13 contributions
+1
Overall a great resort! We are a family of 4 including 2 very young kids (6 month old and a 3 yr old) staying in a family room. Positives: - staff and service was fantastic throughout our stay. Top notch! - amazing food in every restaurant - really enjoyable to try several places. Breakfast was also an amazing and high quality selection! - good activities with camel riding, falconry etc, although for older kids and adults rather than young children - pool is amazing…spa is also phenomenal! - rooms very well refurbished Things to address: - rooms on any floor above ground did not have a lift which was quite an inconvenience with a pram - lack of kids amenities (nappy bin, baby bath etc not available) - had to try and make dinner booking for their flagship restaurant, Al Hadeerah - first two times, staff forgot to make the reservation..
Read more
Date of stay: December 2023Trip type: Traveled with family
Room Tip: Ask for ground floor rooms if you have a pram!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded yesterday
Dear KrishL85, Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort. We would like to thank you for your positive feedback on the resort facilities following an extensive uplift. We are glad that you enjoyed the quality of food that we serve, selection of activities available, and the service the team has provided. We consistently strive to deliver the best of care and the team will be appreciative of your kind remarks. Meanwhile, we take note of your comments on few other aspects and certainly regret any shortcomings experienced on this occasion, which do not reflect the standards we strive to achieve at all times. Rest assured we have addressed your feedback in detail with the team to ensure such is reviewed and corrected. Once again, we would like to thank you for your trust and patronage and look forward to the pleasure of welcoming you back in the near future. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Marios T wrote a review Dec 6
Dubai, United Arab Emirates82 contributions
Stunning property and facilities. The room was absolutely fantastic. Every detail so well thought out. Food is also very good, the ambiance and serenity on the whole property just fantastic. Would definitely welcome the opportunity to come back.
Read more
Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded yesterday
Dear MariosT, Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort. We would like to thank you for your positive feedback on the resort facilities following an extensive uplift. We are glad that you enjoyed every aspect of your stay, from the culinary offerings to the overall ambiance and tranquility of the resort. The team consistently strive to deliver the best of care and will be appreciative of your kind comments. Once again, we would like to thank you for your trust and patronage and look forward to the pleasure of welcoming you back in the near future. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Memoirs of A Travel Bug wrote a review Dec 3
Dubai, United Arab Emirates71 contributions
We went on a staycation for one Saturday - whilst the premises are in a nice location, we found it hard to relax in this hotel given the sheer number of visiting families - the adult pool was tiny and adjacent to the kids pool. I think this hotel works well for a family of 8-10 looking for a retreat but nowhere near a hotel for a peaceful adult weekend…
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded yesterday
Dear memoirsofatravelbug, Thank you for taking the time to share your experience online with regards to your recent visit at Bab Al Shams Desert Resort. We would like to thank you for your positive feedback on the resort's unique location. However, we have noted your comments on your experience by the pool and certainly regret the inconvenience you have experienced. Rest assured we have addressed your feedback in detail with the team to ensure such is reviewed and corrected. Once again, we would like to thank you for your trust and patronage and look forward to the pleasure of welcoming you back in the near future. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
yuenkiug wrote a review Nov 2023
1 contribution
+1
We have no regret that we dedicated our first time desert experience to this hotel. The hotel was engulfed in exotic vibes. Their food and services were excellent. Specially the buffet dinner, they arranged many entertaining shows while we were enjoying an authentic meal. We also booked a package including camel ride and safari. Both were exciting and enjoyable. Plus, I want to thank you their one of staff, ismail for sharing a desert wisdom, taking amazing photos of us and giving us an exciting bumpy ride in the desert. We love it so much!
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 4 days ago
Dear Yuenkiug, Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort. We are pleased to read that you enjoyed your stay with us, and I would like to personally thank you for sharing your wonderful experience and for appreciating our facilities and offerings. Your flattering remarks on the quality of service provided by our colleague Ismail is greatly appreciated. It is only through your valuable comments that we are able to excel and continue to deliver the extraordinary to our guests. On behalf of the team here at Bab Al Shams, we look forward to welcoming you back soon. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
H2134XBjanec wrote a review Nov 2023
Buckinghamshire, United Kingdom10 contributions
We were given a lovely room overlooking the desert - very quiet but after the first night we started to smell chemicals in our room. I went to the spa & when I returned the smell was awful. My husband had contacted 2 people about it but nothing was being done. I felt my breathing was affected so went to reception - a duty manager returned with me & said the room had to be taken out of use & all doors to be left open. The chemical smell seemed to be coming through the air- con vents. Apparently some renovation work was being done in the next room. We were helped to move to another room but the outlook was disappointing - onto a children’s play area. When paying our bill management were very reluctant to give us compensation - we did in the end get 50% off one night but we had a wasted half day & found it stressful & unsettling. Agree with comments about music round the pools- just too loud. Music not unpleasant just loud. Al Hadeerah buffet was excellent - enjoyed part of the show then had to move tables as we became surrounded by a huge party - 40-50 people - who milled around blocking our view of the performers on the stage - plus quite loud chatting. We decided to leave but a waiter suggested he find us a different place to sit. On a positive - super breakfast choice, very well organised and delightful staff. Anwa restaurant enjoyable too. Overall not the relaxing two nights we had planned.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 3 days ago
Dear H2134XBjanec, Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort. We are pleased that you enjoyed your dining experiences with us especially at Zala and Anwa Restaurant. We will ensure to share your feedback with our team, who will be very appreciative of your positive comments. However, we are truly saddened to read of your disappointments on the second night due to the unpleasant smell coming to your room from the renovation works and the music at the pool and certainly regret any inconvenience experienced on this occasion. Please rest assured that we have already discussed these points with the team for immediate actions. Once again, we would like to thank you for staying with us with a hope that the previous experiences will not deter you from coming back as we certainly look forward to the opportunity of welcoming you back to the resort in future. Please do not hesitate to contact us to ensure the very best of care and attention. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Daryl B wrote a review Nov 2023
Dubai, United Arab Emirates8 contributions
Amazing stay by the pool for my birthday! Shout out to Rohit and Swapnil were amazing. I would like to commend them for their great service. Shihab from Concierge was outstanding from welcoming to departure - he serves with a heart. And lastly, Remi the Chief Concierge who look after us! Your team is excellent. Will be back!
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 1 week ago
Dear 709darylb, It was a pleasure to have you at Bab Al Shams Desert Resort recently. Thank you for taking the time to share your feedback following your recent visit. We are flattered that you have chosen to celebrate your birthday with us, and we are delighted that you had such an amazing time by the pool. Thank you for highlighting the genuine hospitality of our dedicated team members. Our team will be pleased to learn that their sincere efforts were recognized by you. It is only through your valuable comments that we are able to excel and continue to deliver the extraordinary to our guests. On behalf of the team here at Bab Al Shams, we look forward to welcoming you back soon and take part in more of your life's celebrations and milestones. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
charlottealicefa2018 wrote a review Nov 2023
London, United Kingdom6 contributions
Stunning boutique hotel in the desert. Amazing experience thanks to the setting, staff and activities on offer. One of the most enjoyable meals we’ve ever had was on the rooftop at Anwa, with fantastic music and food. The room was beautiful with thoughtful touches throughout. One of the most beautifully furnished hotels I’ve ever stayed in. Thank you to Jacques and his entire team for looking after us. We’ll be back for a third time soon, I hope!
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 1 week ago
Dear charlottealicefa2018, Thank you for taking the time to share your experience online with regards to your recent stay at Bab Al Shams Desert Resort. We would like to thank you for your positive feedback on the resort facilities following an extensive uplift. We greatly appreciate all your kind remarks on our newly uplifted guest room, selection of activities we offer and the quality of our team. We are fortunate to have such an amazing team and your kind praises will further inspire them in their pursuit of excellence. We would also like to thank you for highlighting the amazing dining experience you had at Anwa Rooftop Lounge. It was indeed a pleasure to have you here at Bab Al Shams Desert Resort and we certainly look forward to the pleasure of welcoming you back in the near future. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
aru_bbv wrote a review Nov 2023
Dubai, United Arab Emirates1 contribution
I absolutely loved my time at BAS. It is one of those places that offer you the opportunity to really relax, de-stress and forget about the craziness of the outside world. The nature, design and the overall vibe were unmatched. From the arrival experience until the very end - we felt super special and welcome. Thank you to the staff for their warm and caring approach. A special shoutout to Mohammed who took the time to show us around as this was our first ever visit to BAS. And thank you to Jimmy from the Pool Bar for his extraordinary service. He's been really kind and attentive to us & our needs throughout out stay. He even went ahead and memorised all of our names which made everything even more special and warm. Peaceful, surrounded by nature, amazing staff.
Read more
Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 1 week ago
Dear aru_bbv, Thank you for taking the time to share your feedback following your recent visit at Bab Al Shams Desert Resort. We are pleased to read that you enjoyed your stay with us, and I would like to personally thank you for sharing your wonderful experience. Furthermore, we are pleased to read your positive comments with regards to the quality of service provided by our team members. Indeed, they are very much committed to serve with sincerity, care and passion, creating amazing experience and everlasting memories. It is only through your valuable comments that we are able to excel and continue to deliver the extraordinary to our guests. On behalf of the team here at Bab Al Shams, we look forward to welcoming you back soon. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Patricia C wrote a review Nov 2023
London, United Kingdom15 contributions
A long drive from the airport but a superbly designed and laid out hotel..The food is excellent and our room was very comfortable The gardens are particularly lovely, the lay out has a sort of minimalist monastic feel. We Booked this hotel hoping to spend a few days relaxing, unwinding and reading by a pool. Unfortunately, there are music speakers everywhere constantly piping out music, usually loud dance music. I did notice quite a lot of people using headphones, probably as I did, hoping to down out the monotonous beat of the music. After two days enduring thumping dance music on the third day and after several hours of very loud music I asked if the volume could be turned down I received an apology and it was turned down for about 10 mins but then turned up again. I left the pool at 2pm because it was so uncomfortable. There is no quiet area to sit and enjoy the pool in fact the one area where it would have been possible to create a quieter space was given over to some form of corporate event. It’s worth pointing out that there are three areas of construction work going on around the hotel. We didn’t much disturbance from this but building work is in the early stages and continues 24/7. We clearly made a poor choice with this hotel, hoping for some peace and quiet. This resort is more suited to those who want a party vibe and enjoy non stop dance music.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Very much a dance /party vibe if you want peace and quiet avoid this hotel
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 1 week ago
Dear Coffecqu, First of all, thank you for having chosen to stay at Bab Al Shams Desert Resort and for taking the time to share your feedback on your recent experience. We are pleased to receive your positive feedback on the resort new look and feel following an extensive uplift. Thank you for highlighting our comfortable guest room and amazing culinary offerings. The team consistently strive to deliver the best of care and will be appreciative of your kind comments. However, we have noted your feedback about the music by the pool and certainly regret the inconvenience you have experienced on this occasion. We have discussed the same with the concerned department who will review and do the necessary measures. Your valuable comments are very much appreciated as they are indeed crucial in supporting our improvement efforts. Thank you once again for sharing your feedback and we sincerely hope you will give us another opportunity to welcome you back in the future. Warm regards, Bab Al Shams Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Karan K wrote a review Nov 2023
1 contribution
The hotel is stunning and secluded. Beautiful scenery and restaurants make it a great weekend getaway. The service is impeccable. The spa is one of a kind with so many Arabic and western features. I have to give a big thank you to Sudheesh, Antari and Linet for giving us the best spa treatment and making us feel at home. There service summed up the trip AMAZING. Thank you guys 🙏🏼
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jacques Le Roux, General Manager at Bab Al Shams Desert Resort and Spa
Responded 1 week ago
Dear Karan K, It was indeed a pleasure having you recently at Bab Al Shams Desert Resort. Thank you for taking the time to share your feedback following your stay. We are delighted to read that you enjoyed your visit, and I would like to personally thank you for highlighting your wonderful spa experience. Your flattering remarks about the service rendered by our colleagues will surely be passed on to them. Indeed, they are very much committed to serve with sincerity, care and passion, creating amazing experience and everlasting memories. On behalf of the team here at Bab Al Shams, we look forward to welcoming you back soon. Warm regards, Bab Al Shams Desert Resort Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
$366 - $647 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bab al shams desert hotel dubai, bab al shams desert resort and spa
LOCATION
United Arab EmiratesEmirate of DubaiDubai
NUMBER OF ROOMS
115
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

BAB AL SHAMS DESERT RESORT AND SPA - Updated 2023 Prices & Reviews (Dubai, United Arab Emirates)

Frequently Asked Questions about Bab Al Shams Desert Resort and Spa
Which popular attractions are close to Bab Al Shams Desert Resort and Spa?
Nearby attractions include Madeena AlRemal Tourism (4.9 miles), Arabian Vista Tourism LLC (4.9 miles), and The Tallest Block of Dubai Marina (5.0 miles).
What are some of the property amenities at Bab Al Shams Desert Resort and Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Bab Al Shams Desert Resort and Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bab Al Shams Desert Resort and Spa?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Bab Al Shams Desert Resort and Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Bab Al Shams Desert Resort and Spa?
Conveniently located restaurants include Anwā Sunset Lounge, Al Hadheerah, and Bab Al Shams Dining & Bars.
Are there opportunities to exercise at Bab Al Shams Desert Resort and Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Bab Al Shams Desert Resort and Spa have airport transportation?
Yes, Bab Al Shams Desert Resort and Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bab Al Shams Desert Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Bab Al Shams Desert Resort and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bab Al Shams Desert Resort and Spa?
The staff speaks multiple languages, including English, French, Russian, Hindi, Arabic, Filipino, and Urdu.