...From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money...

The location of the hotel, the general condition of the rooms, the friendly staff...

...Of course the resort is absolutely beautiful, amazing architecture in perfect condition and set in great location however for us, it was the staff that made the stay so good...

...The Arabic design is so beautiful and tasteful, the rather remote location makes it feel more exclusive and special...

...Caring from the Staff was impressive, and the location looks like a Dream...

Excellent location, service & food was amazing!...

It is the best place to stay in Dubai to feel the atmosphere of luxurious living and aesthetic of Arabian fairytale... You want to make pictures in every corner!)...

...We got the rooms next to each other and the decor is absolutely stunning, my mind bring me to the Disney Chanel Aladin 🤩 the amenities and personalized welcome card was so nice touch...

...Carries the rustic charm of a castle but very well maintained with all 5-star amenities. The theme is indeed royal and classic and you find that in the way the hotel is laid out and the rooms are prepared... Dinner at Hadheerah, the exquisite open air restaurant with live entertainment was a treat...

...What remains is the private, relaxed atmosphere of the desert oasis...

...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences...

Great room and sweet vibes...

...Interior design amazing, breakfast food amazing, swim pool amazing, dinner OH a wooww i m pescatarian, they cook perfectly see food in BBQ outside dinner...

...We will come back and bring our family to enjoy the restful atmosphere and the beautiful view of the desert...

...Our suite was gorgeous, clean and welcoming —- it had a private terrace, sitting area, and one externally connected bedroom...

...The atmosphere is beautiful, the pool is the highlight and the cuisine is impeccable...

...Very good breakfast at Zala The rooms are well decorated, very nice pool, everything is very clean, a pleasure to stay here...

...Later at night we visited Al Hadeerah for dinner everyone was just amazing they offered to serve the food at our table because the weather was so hot and they said just sit at the table we will serve you and you just relax and enjoy the live entertainment...

...The hotel is aesthetically designed, It make you feel like you’re one with the nature...

...chic hotel grounds, swimming pools...

Bab Al Shams become much better in many aspects: upgraded rooms, venues, restraints. Beautiful design, everything well thought's, arranged better in terms of guests, pools were clean and water was good (last time we were it was blurry and cold, we didnt go after that)... Felt like it was closer to the one&only atmosphere ...

...The rooms are great in a well-designed Arabian style...

Stunning place, rooms perfect...

...The rooms were beautiful and the vibe was great!...

...The spaces, the design ( remember me Esher drawings) , the comfort, the cleanliness and most importantly the staff, which is friendly and helpful...

...The rooms were quite dark but beautifully arranged...

...Rooms are clean, tidy, updated and complete of all modern amenities...

...Rooms are incredibly well finished and it can be a great experience in couple or family...

...The rooms were perfectly designed, the only fallback was the steps in the swimming pool...

...The theme is indeed royal and classic and you find that in the way the hotel is laid out and the rooms are prepared...

...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences...

...A nice relaxation room post treatment and offering of a juice on arrival would be nice. The treatment rooms are nice though and treatment good too...

...The room was spacious and the pool was kids friendly...

...My partner had a bad leg and they sent a get well soon cake and changed our room so it was on the ground floor with no stairs...

...Also top level - room cleaning by ashran...

...Recently renovated so everything is clean and well-maintained...

...We thoroughly enjoyed the awesome facilities and slept well in the comfy and clean room...

...Rooms are nice the balconies you ca not stay there to many doves Early in the morning is very noisy to many doves...

...We booked a courtyard room only to find we were sitting practically on top of the room next door who were heavy smokers... When we arrived back at the room we planned to call for room service for her... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late...

...The rooms are modern thanks to a recent renovation that has preserved all the authenticity...

...Unique room designs and resort architecture...

Rare finds hotel, ultra luxury hotel nearby to Dubai for enjoy Desert and nature... Luxury rooms and amazing restaurants and activities inside the resort...

...The rooms are great in a well-designed Arabian style...

We went for a full week with four children aged between 6-10, with two connected (family) rooms... The rooms, the beds, the swimming pools with a view on the desert, the exquisite breakfeast buffet and dinner, the kidsclub, but wat really touched us was the quality and kindness of the personnel...

Everything was perfect, beautiful architecture from the reception to the room, cozy and big room...

...The rooms were quite dark but beautifully arranged...

...Worth the drive out of Dubai city...

...You can’t find it anywhere in Dubai...

...From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money...

...It is really small, so there's no relaxation room, meaning after your treatment, you just have to sit in reception, which takes away the vibe of being relaxed post treatment (it's also really bright, so a shock to the system after a nice dark room - maybe they should think about a more calming light)...

...Big applauses to: - Gumar the greeter/valet/bell boy he was very kind and helpful...

...100000 % please visit this place...

...Never wanted to come back from there...

...Indeed a rare find, like a gem in the middle of the desert...

...And for the marriage proposal we went on the desert safari and it all paid off...

Possibly the worst hotel experience we have had... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late... The service was unfortunately not up to the price charged...

...Money wise was well spent... When team is so friendly and professional we don't mind to spend...

...But it is a little bit expensive,but that’s fine for a restaurant in the dessert...

...When the room finally was ready we'd been "upgraded" to a room on the lower floor despite booking a desert balcony view... The manager was apologetic, but it was just the icing on the cake...

...Especially the Desert Jeep Tour with Ismail is highly recommemdable...

...Buffet excellent, but the la Carte lets them down. Poolside menu also limited... Great spot for 2 nights, they need another food offering for more than that... I’d have split the massive rooftop restaurant into 2 separate offerings...

...I reach the place they gave me an horrible table completely at the back of the iftar restaurant...

...Thank you Mohamed for a great night we enjoy your Shisha very much...

Worst stay in Dubai we ever had... But to be honest, So many mistakes were made and a lot was charged for the room, So don’t re- open when you are not ready for it as now the guests are the ones who are having to pay ( literally) for your mistakes... We arrived and couldn’t check in as it was too busy, So we went to the pool area, We had lunch in their new restaurant Zena and there the first mistake of many was made, They have a buffet but it was literally covered with flies it was literally disgusting, Also the food was completely mixed up and ik took ages, In the end I got the wrong order and my chicken was completely burned, They said sorry and that was it ( we were charged for it) then at 4.30 pm we went back to reception and hoped our room was ready, Again it was one big nightmare and no one was there to help us ( it was Valentines day) after a while they showed us to the room, I paid for a desert king balcony view and they brought us to a very ugly inner courtyard room, I asked them what was this?... Then later at night while we had the: Do not disturb sign on, Someone knocked the room 3 times and told us we asked for foam pillows, No we didn’t asked for pillows at all!!... In the evening we went to Al Hadheerah and truly, Please don’t go there, It’s one big tourist attraction, With groups of tourists holding signs and it’s a walking buffet with literally hundreds of people, It’s not worth it... Then when checking out I told them of our bad stay and that literally everything went wrong ( even other things that I’m not even going to mention here) and they were just: ah ok sorry, Nothing else, The reception staff Mohamed was like: ok you can come back to the hotel and stay one day at the pool, Yes like if we are going to drive 1 hour from Dubai to stay at your pool, Are you serious?... We live in Dubai and stayed at many hotels, But this truly was the worst experience we ever had, Truly choose Al Maha or another hotel, This place ( and staff) is really not worth your money...

Not too sure if it’s me or the place , I have had better food somewhere else in Dubai and it was much better with much less prices and shorter drive ... It looks nice but unfortunately not all that good to actually drive to...

...We were very disappointed the main restaurant was closed and that there were only a-la-carte options for eating...

...Rooms are clean, tidy, updated and complete of all modern amenities...

...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences...

...Rooms are incredibly well finished and it can be a great experience in couple or family...

...Very beautiful design-Arabic elegant minimalist just perfect, no visual notice and extra details...

...Our suite was gorgeous, clean and welcoming —- it had a private terrace, sitting area, and one externally connected bedroom...

Amazing hotel, newly renovated... Very good breakfast at Zala The rooms are well decorated, very nice pool, everything is very clean, a pleasure to stay here...

...The resort is amazing, beautiful so clean and great food!...

...The hotel room is clean and spacious...

...We were later approached by Bolis the outlet manager he was just very welcoming and kind and made sure everything was perfect he even offered to take a picture of us...

...At the pool bar Mr Anthony was very helpful to arrange our drinks, And Siraj pool attendant run to us from far to arrange the towel...

...Also top level - room cleaning by ashran...

...Recently renovated so everything is clean and well-maintained...

...We thoroughly enjoyed the awesome facilities and slept well in the comfy and clean room...

...The hotel has been newly refurbished and I would highly recommend it for a staycation. The check in process was a bit slow from the lady at the front desk but Mohammed helped to get our room sorted quickly and everything was perfect from that point onwards...

...Beautiful design, everything well thought's, arranged better in terms of guests, pools were clean and water was good (last time we were it was blurry and cold, we didnt go after that)...

...Extreme cleanliness and excellent food...

...From the time we arrived to our checkout everything was perfect, and the team were always around making sure we had a great staycation...

...No water in the room, no hair drier... Just basic stuff you'd expect...

...The room and all facilites were in best level...

...The spaces, the design ( remember me Esher drawings) , the comfort, the cleanliness and most importantly the staff, which is friendly and helpful...

...He was the ultimate host and tour guide navigating us through a fun-filled and exciting adventure into the desert. He was also a great photographer making sure we captured the perfect shots during this memorable event...

...The most friendly attitude of everyone who works in the hotel make you feel so special and so cosy. We celebrated birthday and were so blessed with a lot of attention: the best room with terrace and dessert view, special set up, delicious cake and treats!... I want to send huge thanks to the manager Trish and her amazing team!... I highly recommend Bab Al Shams and definitely will come here again and again!)...

...We felt so looked after and cared for during our couple of days there. And the staff is so friendly and helpful - especially Ismail our desert dune experience driver (and photographer!)... The pools are incredible and there is lots of shade and they provide lots of ice cold water in the midst of the August heat...

Our stay was fantastic from start to finish! From the moment we checked in to the moment we checked out and everything in between was smooth and perfect... The attention to detail throughout the stay was fabulous... Breakfast was delicious and they catered to our gluten free needs every single day, bringing select pastries, breads and making sure all of our meals were curated to fit this as well!... The rooftop staff was incredible, Rajkumar and Tan Tawi took excellent care of us... Our dinner at Al Hadeerah Restaurant was also fantastic, with the chef walking us through the entire buffet and serving us some delicious dishes!...

...The team pays attention to the smallest details, everyone is very helpful and concerned about delivering the best possible service... We will be back and recommend without a doubt...

...I would recommend the safari ride and specially with Mr. Ismail who is an excellent safari guide and driver. My 5 year old son was very excited and said it was the best thing he had experienced in our trip... My family of 4 liked it a lot and are very pleased with service provided in the safari trip and the animals they have seen...

I've been living in Dubai for 10 years and I’ve never had as good a hotel stay as I had this weekend. The service was absolutely incredible, food also fabulous, the refurb is amazing too... Breakfast was definitely one of the best I’ve experienced here... Special shout out to Antony at the pool bar and Yasser at the Arabic restaurant for impeccable, friendly service... It is really small, so there's no relaxation room, meaning after your treatment, you just have to sit in reception, which takes away the vibe of being relaxed post treatment (it's also really bright, so a shock to the system after a nice dark room - maybe they should think about a more calming light)... A nice relaxation room post treatment and offering of a juice on arrival would be nice... The treatment rooms are nice though and treatment good too...

Despite the hot weather and humidity, the Bab Al Shams staff and facilities made our trip memorable. From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money... The new management know what they are doing and it shows in the care and experience of the staff and the uplift of the facilities... Thank you to the staff and colleagues who made our trip amazing!...

Bab Al Shams resort is the perfect option to escape from Dubai and have a real desert experience, with a high emphasis on comfort and quality...

...Firstly valet drivers were very welcoming Kumar assisted us and was very kind. Secondly after entering the lobby we were greeted by Melissa who guided us to the checkin counter and later then showed us around the resort and took us to our room... Thirdly upon check in Aika and Mohammed were lovely to provide all the details and timings for everything and were helpful for a late checkout... Then at Anwa the sunset lounge the lady who guided us to the table was just really welcoming and our waiters at the lounge were also amazing... Also the bartender made some amazing drinks... We were later approached by Bolis the outlet manager he was just very welcoming and kind and made sure everything was perfect he even offered to take a picture of us... Later at night we visited Al Hadeerah for dinner everyone was just amazing they offered to serve the food at our table because the weather was so hot and they said just sit at the table we will serve you and you just relax and enjoy the live entertainment... Khalid and Loutfi kept checking on us if there was something we needed while we were watching the shows... Also Jetan from the Cigar lounge was very informative on what to buy and he provided amazing recommendations... All in all this stay was just perfect every single one of them were kind, hospitable, caring, soft spoken and always had big smiles even if the weather was really hot... Bab Al Shams you have an amazing team and they all deserve a round of applause... Well done guys we will surely be back and will surely recommend this to everyone ...

...Once we arrived everyone given warm welcome while entering to the lobby and check in process was very speedy by Ms Michael at the reception, who is very professional and escorted us to our rooms, David, Mohamed and Subash at Al Hadheera during our dinner was really doing the personalize service. Next day morning while entering to Zala restaurant for breakfast we met Ms Tharaka who given energetic welcome with wholehearted smile and during the breakfast Mr Anees, Surendar and chef Alwin were amazing and helpful to look after our requirements... At the pool bar Mr Anthony was very helpful to arrange our drinks, And Siraj pool attendant run to us from far to arrange the towel... During the poolside lunch Mr Hasith was with us to look after our requirements...

...You’d be forgiven if you forget that their is a city within 40 mins...

...The service from Raj at the rooftop restaurant was amazing and also some of the guys around the pool area... The check in process was a bit slow from the lady at the front desk but Mohammed helped to get our room sorted quickly and everything was perfect from that point onwards... You also get a complimentary camel ride and falcon show at 5pm each day...

Bab Al Shams was a go to for us before the renovation having stayed many many times, so you can imagine how excited we were to come back once it reopened... We booked the Ramadan package which included dinner at Al Hadheerah so upon check in we asked for a table to be reserved at 730pm, knowing it was a Friday night... After being informed of the error they told us a twin wasn't ready (no issues we did check in early) so we waited by the pool... When the room finally was ready we'd been "upgraded" to a room on the lower floor despite booking a desert balcony view... Every time we opened the door more flew in... The restaurant was packed so after some fuss they found us a table right at the outer edge, so there was no way we could see the show... The manager was apologetic, but it was just the icing on the cake...

...The quality of service is at the hotel level, outstanding and professional! A special mention to our guide Willam who made us discover the secrets of wildlife and desert nature with in addition a beautiful sunset...

...The entire staff was amazing who made our trip unforgettable. Jamal in the experience center was very accommodating... Then Leynet in the kids club was amazing with the kids... We left 4 kids with her and the kids loved it... Each child was able to do exactly what they wanted... His service, knowledge, and ability to take us on a thrilling ride through the dunes while feeling safe was something extraordinary... He took some amazing photos for us and dressed us with the traditional scarfs... Just would like to sum up with a big thanks to everyone at Bab Al Shams...

...Eventually found some in a corner and ordered drinks... Went to the bar to enquire and told they would be with us soon... When we arrived back at the room we planned to call for room service for her... My husband had emailed from the pool about service, and also spoken to the pool staff so we had now reported several times within a few short hours... I visited reception and had to wait for a manager to speak to me... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late... We drove home, ordering a McDonald's on the way which was waiting for us at home... More reliable than Bab Al Shams... The service was unfortunately not up to the price charged...

...My stay was unforgettable starting with the welcome we got from a Staff person I think from the emirates whose name I cannot remember and whom I would like to thank from the bottom of my heart for making my stay special and for changing our room from garden view to desert view that I had not been able to book. The Iftar dinner at Al Hadeerah restaurant, a huge buffet, with live station that I loved, friendly staff everywhere and always smiling and ready to make your stay unforgettable... The evening before dinner we admired the sunset at the terrace of the Anwā restaurant where we met a very kind Manager floor who we learned had left the Resort and who allowed us to watch the sunset on the stairs in the part that is under renovation... The next morning we had a fabulous international breakfast, with lots of local and fresh products at the Zala restaurant where we got to know Manager Boules, very kind, welcoming, smiling and professional, who convinced us to stay one more night in the Resort... I also work in the luxury hospitality sector and often travel to explore hotels and restaurants and the welcome I have found here and in the UAE is different from our European welcome, I don't know why but I feel it more and I will treasure what I have been given emotionally to do the same in my work with my clients...

...The rooms, the beds, the swimming pools with a view on the desert, the exquisite breakfeast buffet and dinner, the kidsclub, but wat really touched us was the quality and kindness of the personnel. From reception to house keeping, everyone extremely friendly, service minded, and capable... We wanted to thank in particular Ismael of the Leisure activities who is an excellent organiser, keeping control over everything, connecting us with his friend Shafeeq at the Al Jiyad stables (super horse riding!)... We will also never forget Ahmed (finding our lost sunglasses in the desert sand) and Anthony (with his special teas and mocktails) serving lovely food and drinks with a lot of wit and humor around the swimming pools, as well as Salim ,the swimming pool supervisor, who entertained the kids for hours, as well as the ladies of the kidsclub... The kids loved all these kind people and we all enclose these memories in our hearts...

...But to be honest, So many mistakes were made and a lot was charged for the room, So don’t re- open when you are not ready for it as now the guests are the ones who are having to pay ( literally) for your mistakes. We arrived and couldn’t check in as it was too busy, So we went to the pool area, We had lunch in their new restaurant Zena and there the first mistake of many was made, They have a buffet but it was literally covered with flies it was literally disgusting, Also the food was completely mixed up and ik took ages, In the end I got the wrong order and my chicken was completely burned, They said sorry and that was it ( we were charged for it) then at 4.30 pm we went back to reception and hoped our room was ready, Again it was one big nightmare and no one was there to help us ( it was Valentines day) after a while they showed us to the room, I paid for a desert king balcony view and they brought us to a very ugly inner courtyard room, I asked them what was this?... Then when checking out I told them of our bad stay and that literally everything went wrong ( even other things that I’m not even going to mention here) and they were just: ah ok sorry, Nothing else, The reception staff Mohamed was like: ok you can come back to the hotel and stay one day at the pool, Yes like if we are going to drive 1 hour from Dubai to stay at your pool, Are you serious?... We live in Dubai and stayed at many hotels, But this truly was the worst experience we ever had, Truly choose Al Maha or another hotel, This place ( and staff) is really not worth your money...

...The rooms were spacious, comfortable, clean and in keeping with the traditional theme; albeit with all the modern conveniences... The pool was sublime, beautifully set looking out onto the desert... A number of experiences were on offer, most of which I indulged in... These included camel and horse riding, the spa and the traditional outdoor restaurant Al Hadheerah; a feast of Middle Eastern cuisine with diners watching the magnificent show under the moonlit sky...

Wonderful experience: the pool, the amazing staff in general and in their restaurant Zala... You will also appreciate the sofisticated belly dancing experience and the breakfast buffet... Rooms are incredibly well finished and it can be a great experience in couple or family...

...What a beautiful amazing resort in the middle of the desert! We felt so looked after and cared for during our couple of days there... The pools are incredible and there is lots of shade and they provide lots of ice cold water in the midst of the August heat... It was the perfect place to celebrate our recent engagement!...

Our stay was fantastic from start to finish! From the moment we checked in to the moment we checked out and everything in between was smooth and perfect... The attention to detail throughout the stay was fabulous... Breakfast was delicious and they catered to our gluten free needs every single day, bringing select pastries, breads and making sure all of our meals were curated to fit this as well!... The rooftop staff was incredible, Rajkumar and Tan Tawi took excellent care of us... The pan-asian restaurant is also a must visit!... Our dinner at Al Hadeerah Restaurant was also fantastic, with the chef walking us through the entire buffet and serving us some delicious dishes!...

...The team pays attention to the smallest details, everyone is very helpful and concerned about delivering the best possible service. The atmosphere is beautiful, the pool is the highlight and the cuisine is impeccable...

Despite the hot weather and humidity, the Bab Al Shams staff and facilities made our trip memorable. From the delicious food in Al-Hadeerah to the relaxing experience at the Pool with our drinks and even the scrumptious breakfast at Zala, the location is luxury with value for money... The new management know what they are doing and it shows in the care and experience of the staff and the uplift of the facilities... Thank you to the staff and colleagues who made our trip amazing!...

Bab Al Shams resort is the perfect option to escape from Dubai and have a real desert experience, with a high emphasis on comfort and quality... Do not miss the signature restaurant, Al Hadheerah, with its great outdoor buffet with a magical night show that's pleasant and entertaining...

...Firstly valet drivers were very welcoming Kumar assisted us and was very kind. Secondly after entering the lobby we were greeted by Melissa who guided us to the checkin counter and later then showed us around the resort and took us to our room... Then at Anwa the sunset lounge the lady who guided us to the table was just really welcoming and our waiters at the lounge were also amazing... Also the bartender made some amazing drinks... Later at night we visited Al Hadeerah for dinner everyone was just amazing they offered to serve the food at our table because the weather was so hot and they said just sit at the table we will serve you and you just relax and enjoy the live entertainment... Also Jetan from the Cigar lounge was very informative on what to buy and he provided amazing recommendations...

...Once we arrived everyone given warm welcome while entering to the lobby and check in process was very speedy by Ms Michael at the reception, who is very professional and escorted us to our rooms, David, Mohamed and Subash at Al Hadheera during our dinner was really doing the personalize service. Next day morning while entering to Zala restaurant for breakfast we met Ms Tharaka who given energetic welcome with wholehearted smile and during the breakfast Mr Anees, Surendar and chef Alwin were amazing and helpful to look after our requirements... At the pool bar Mr Anthony was very helpful to arrange our drinks, And Siraj pool attendant run to us from far to arrange the towel... During the poolside lunch Mr Hasith was with us to look after our requirements... Our Stay was Amazing and memorable one...

The resort is far from Dubai downtown, however it’s beautiful & worth to stay for a night or so. They have the daily activities at 5pm, which you can enjoy the 5mins Camel riding & take photos with the Falcon... We enjoyed the breakfast buffet & the Staffs are very nice as well...

The hotel is unique in its serenity and offers a much needed dose of calm away from the city ... Thank you Anees for your excellent hospitality ... The buffet choices are unbelievable thanks for the chef in the live station ... Totally it is an amazing buffet we will back again thank you all...

...The service from Raj at the rooftop restaurant was amazing and also some of the guys around the pool area. The hotel has been newly refurbished and I would highly recommend it for a staycation... You also get a complimentary camel ride and falcon show at 5pm each day...

...It was a very relaxed yet elevated way to enjoy sun, nature, good food and relaxation. Property was big enough to fit all the guests and never felt crowded...

...We booked the Ramadan package which included dinner at Al Hadheerah so upon check in we asked for a table to be reserved at 730pm, knowing it was a Friday night... After being informed of the error they told us a twin wasn't ready (no issues we did check in early) so we waited by the pool... The rooms are exactly the same but the lower floor has a small patio... We'd specifically booked a balcony as the views are better but rather than make an issue again we accepted it... Every time we opened the door more flew in... No water in the room, no hair drier... Just basic stuff you'd expect... The manager was apologetic, but it was just the icing on the cake... All and all the hotel is stunning, the pool is lovely, but it's got all the operational issues and bugs of a brand new hotel just finding its feet...

...The service is amazing,the food Dor lunch was good and the buffet at night amaizing and tasty. Rooms are nice the balconies you ca not stay there to many doves Early in the morning is very noisy to many doves...

...Went to the bar to enquire and told they would be with us soon... When we arrived back at the room we planned to call for room service for her... My husband had emailed from the pool about service, and also spoken to the pool staff so we had now reported several times within a few short hours... The manager did offer to move us rooms and order food for our daughter but by now it felt too little too late... We drove home, ordering a McDonald's on the way which was waiting for us at home...

...The rooms, the beds, the swimming pools with a view on the desert, the exquisite breakfeast buffet and dinner, the kidsclub, but wat really touched us was the quality and kindness of the personnel. From reception to house keeping, everyone extremely friendly, service minded, and capable... We will also never forget Ahmed (finding our lost sunglasses in the desert sand) and Anthony (with his special teas and mocktails) serving lovely food and drinks with a lot of wit and humor around the swimming pools, as well as Salim ,the swimming pool supervisor, who entertained the kids for hours, as well as the ladies of the kidsclub...

family super friendly but also great for honeymooners. Caring from the Staff was impressive, and the location looks like a Dream... My kids (4 and 5 years old) enjoyed all the activities with us and within the Kids Club...

...My stay was unforgettable starting with the welcome we got from a Staff person I think from the emirates whose name I cannot remember and whom I would like to thank from the bottom of my heart for making my stay special and for changing our room from garden view to desert view that I had not been able to book. The Iftar dinner at Al Hadeerah restaurant, a huge buffet, with live station that I loved, friendly staff everywhere and always smiling and ready to make your stay unforgettable... The next morning we had a fabulous international breakfast, with lots of local and fresh products at the Zala restaurant where we got to know Manager Boules, very kind, welcoming, smiling and professional, who convinced us to stay one more night in the Resort... I also work in the luxury hospitality sector and often travel to explore hotels and restaurants and the welcome I have found here and in the UAE is different from our European welcome, I don't know why but I feel it more and I will treasure what I have been given emotionally to do the same in my work with my clients...

...The room and view were very pretty to be honest but they lost our luggage, I had to explain them how our luggage looked like, Are you really serious? Then later at night while we had the: Do not disturb sign on, Someone knocked the room 3 times and told us we asked for foam pillows, No we didn’t asked for pillows at all!!...