Excellent! I really enjoyed my stay,only the hotel was bit old, and some delayed for my request but its okay! The view of the creek was really amazing! And lastly what makes my stay memorable was the STAFF they are all polite, very helpful and accommodating, from my check in until I check out , lorie and May was excellent they assist me for my every single request! Recommended hotel, definitely will come back
However the staff , especially a female, short hair staff was really impolite and even didnt smile when we ask some question. Since I had some delivery when I tried to ask the lady staff, she just showed me an unhelpful face, like showing " Dont bother me" on her face.
Poor services. Front reception were not pleasing. Customer service were very slow. You'll wait for almost an hour when you request something you need for the room. Hallway smells cigarette smoke. The place is nice and the pool. need to improve room service
Very good hotel . Good service clean room nice view. Great service from front office staff Mohmed .Hafez Thank you Carlton Tower. I will visit again … From Hasan Abdulla Ali , Kingdom of Bahrain. Hasan
Hotel is very good and service very good neat and clean area proved by all staff Ms. Laila very cooperative with the all customer. Overall service very good they give us site Sea site room. Very good.
behavior of hotel staff and front office manager is terrible and the room service is so poor and the location is better but the staff is not helpful specially in the morning plz improve ur manager before staff require for some training of it..i dont prefer to anyone to visit this hotel...
The accomadation was great but the service is pathetic..nobody picks up the phone for hours..the lady at the resturant is so rude she cut the phone on my face even without leting me complete..they keep on transfering the calls from room service to laundry to resturant..if u have to wait like for an hour or 2 for ur request..which was very small.. I would never stay here again..even though the rooms are good.. i just want to finish my stay by thursday and get out as i already paid online.. Please improve your service and change your staff..
Carlton Tower Hotel is beautiful place to stay , the stuff are so kind and interested with my needs . especially Mrs Laila at reception,she doing best to help others with lovely dealing. also Mr husain in room service i would thank him for his working and kindness
Perfect place to stay! Everything about this hotel was great beautiful room, tasty breakfast, friendly staff Mr.Feras got a cheerful personality with a great attitude to work and customers and a perfect location Comfy and close to everything Can be easily reached and most of the shopping centers and sights are nearby
We had party at there ballroom and it was smooth service all of us is really happy as well as with there room , there room is cleaned and service is perfect . Special thanks to raquel she always making sure that we are comfortable and happy .
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