It was a worst stay in this branch. From check-in and out, it took time for them. The room was not as clean as what we should expect in a hotel. The request from restaurant took an hr of waiting. Only the bellboy did the job for being friendly.
Almost once per a month I’m staying in your Hotel Very good customer service Very good experience Thanks to Mr. Amer & Insaf Who are always assisting me in a good way The good example for a brilliant staff Even my family is happy saying in your Hotel
we are facing a problem for the AC and mr tom waz telling as u enjoy the breakfast and we upgrade ypu to higher category really this is your higher category? AC is not working and the kitchen utensils are incomplete we requested and waited for more than 1 hour and FYI mr tom u beg for us to come and stay in ur hotel bcoz u want to make up on us about your disrespectful staff we you are same with your staff who is telling behind the back of the guest that the guest is so cheap asking for upgrade! and u ur saying we enjoy the breakfast and u offer us upgrade may i ask u did we ask u for free breakfast and free upgrade?! no right! and how much does your breakfast cost?! don't offer something on your guest if its not from your heart its a show off we can pay for the breakfast its not costly.. so dont focus on what u offer us focus on the hotel mistake your mistake! dont come begging for the guest and offer something and in the end if there is problem in the room you will tell them what you did bcoz no one asked you to do that!!…
Excellent thandoori night the food was great very delicous that was my type of food i cant wait to be back on my next stay in the hotel. The staff are great too… from reception till restaurant are very smooth… i want to mention Amer rest. Supervisor hes very helpful and polite and the rest of his team!!! 👏🏼👏🏼👏🏼 keep doing the good job… Recommended this hotel for the travelers
We liked this hotel, the hotel is staffed by professionals. I would like to mention the work of Shehan, he is always smiling, he helped us get our luggage to the room, and he will always tell us where we find a good place with good food, help us order a taxi and is always ready to help.
Located right in the middle of the city and very accessible the Spices Restaurant at Movenpick is a very good option for Dinner with Family and Friends. Mr.Amer made sure all of us were comfortable and the ambiance, service and food was excellent. Personally I would have prefer more options with Meat and Seafood. The buffet was more focused on Chicken varieties. All in all good value for money as we used our entertainment voucher 1:1. Thanks and will consider coming back again.
Happy to review,I really enjoyed the staying over here past 20days. Good support staffs like Satheesh, and team with cab arrangements, room cleaning,helping mind , guiding advice etc. it's hotel come appartment, so I feel staying at home 🏡.
It's very nice hotel and i enjoy with my family i ll be back same hotel again and again. Front office staff was very helpful, shehan concierge. Thanks for all. It is close to beach and there is free shuttle. Food also very delicious.
The worst hotel you can ever find in UAE! Having lived in the country for over 10 years and a huge hotel stay lover, we were beyond shocked by the terrible condition of the hotel rooms, old, furniture broken, view of a dump yard, beds with BEDBUGs! When we requested to leave immediately having the worst experience and making a complaint to The so called front office “Manager” Mr. Sameer, he literally mocked my husband who is a black African man in front of other customers and when I tried to intervene he raised his hands at challenging me and raising his voice to talk to a lady this way!! I was about to call the police and then he immediately changed his tone and started talking politely and trying to recover himself. He is the worst person to be in customer service let alone be a manager in front of house! He is a RACIST and the most I’ll mannered man in the world!!!! We were racially abused and treated terribly for complaining about their terrible condition of the hotel and pool! This man Sameer also promised us a refund but he blatantly lied to us as we have not received our money yet and have been following up for over 2 weeks now! A horrific experience!…
The staff were amazing, the service was super and even though the hotel was kinda old ( not like other Mov) I extended my stay because of the service ✨ special thanks to Denise, Satheesh, Karim and akshay