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OYO 151 Hafez Hotel Apartments

Traveler (23)
Room & Suite (28)

About

#55 of 78 B&Bs / Inns in Dubai
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Personal trainer
Vending machine
Game room
Children's television networks
Strollers
Free internet
Wifi
Business Center with Internet Access
Fax / photocopying
Massage chair
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bridal suite
Family rooms
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
VIP room facilities
Bottled water
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Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Languages Spoken
English, Arabic, Filipino, Hindi
35Reviews
2Q+A
6Room tips
Traveler rating
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Popular mentions
Hospitality being our family business we could see the infrastructural investment made by the owners of this hotel. The marble floors, well equipped studio rooms, with every amenity just like home, effective central AC, clothes iron, ironing board, electric hot plates, pots and pans with crockery, truly a cost effective place to stay for families who want to cook their own food. The major challenge though are the staffing, cleaners and hygiene. We stayed for 2weeks, the cleaners, can't, won't and don't clean even after we left out studio keys and instructed they clean. They cleaned only once through out our two week stay after a lot of insisting on our end. The studio room and the one we were relocated to was coachroach infested, even inside the microwave. Marble floored bathrooms were never cleaned so they were slippery, the cleaners won't give floor towels and even told us to use body towels on the floor when we kept on asking for a solution to the water on the bathroom floor. The shower curtain is more of a nudity cover and actually dripped water on the floor as it was ridiculously short! Although its a none smoking hotel,which was why we chose it, the staff reeked of cigarette smoke. Cigarette smoke which filtered into our room via the AC air vent as if someone was smoking right inside our room. I couldn't breathe! When we complained the staff asked us if they could bring air freshener! Can you imagine? Hafez hotel has so much potential as it could be the choice hotel for any international wholesale shoppers and traveller as well as people travelling with family because of its location and infrastructure BUT they need to work on their staffing, the cleanliness and hygiene of this hotel. I would have checked out and requested for a full refund if not for my older aunt travelling with me who loved the shopping environment. This hotel deserves to be a member of the OYO chain but must work on the short comings identified above.
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Response from Oravel, Guest Relations Manager at OYO 151 Hafez Hotel Apartments
Responded 6 days ago
Hi Pathfinder115564, We sincerely regret that your stay at OYO 151 Hafez Hotel Apartments did not live up to your expectations. If you’d like to discuss how we could’ve made your experience better, please email us at escalations@oyorooms.com. We look forward to hosting you again and help you find the best hotels. Regards, Team OYO
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The price matches what you get. This hotel will serve your basic needs. It's similar to a roadside motel in the U.S. It badly needs updating especially the bathrooms. Our shower did not drain well and created a big soggy puddle each time we used it. However it served our needs. We stayed here only 1 night because our flight arrived after midnight and the hotel in our package deal wouldn't allow check in until 3 pm later that day so we booked this place to sleep after our very long flight. The bed was comfortable and the room was clean enough. All this is in line with the price point. Con: It was a very big surprise when the front desk asked my husband and I to provide a marriage certificate to prove we were married. They said something about not letting unmarried people share a room. So be aware of that. Luckily I happen to travel with a copy of our marriage certificate. Pro: It's walking distance to the Gold Souk Markets for an old time Dubai shopping experience. They provide you with comfy bedroom slippers which we needed with the shower puddles. It has a kitchenette area with dishes, knives forks, spoons, glasses etc if you want to make tea or cook.
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It's a nice place to stay a bit away from bustling areas but effectively connected. Metro Stations is just two mins away . Bus services are with stone throwing distance. Nice staff, they actually helped me to get myself shifted twice. The electric stove needs to be upgraded big time given the fact that it is supposed to be serviced apartment.
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The ensuite apartment was clean, comfortable and spacious. Close to the Al Ras metro station, so all of Dubai's sights were within easy reach (recommend purchase a silver card which works on the metro, trams and buses) . Small, cooking area (facilities limited to a microwave and a hot plate). Limited cooking utensils, although the friendly, helpful staff provided additional utensils on request. WiFi available but a little slow. Wide-screen TV, although the only English-language channel we could find was French News 24 (channel 105). Air-conditioning was effective (and necessary!). Good value for money (booked through Expedia). Only issue: Our room had a (locked) connecting door to the adjacent room, which meant that we could hear any noise made from the adjacent room (could be a problem late at night).
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We stayed there for two nights. Cockroaches, flies and other bugs were our constant tenants. Quite dirty floor with water flowing from the bottom of the fridge. From positives: close to the metro station, enough space in room for four people, a kitchen (poorly equipped) and a working AC. I would look for something else next time.
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PRICE RANGE
$22 - $99 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hafez Hotel Apartments
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Ras / The Creek / Deira
NUMBER OF ROOMS
59
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