This place is awesome. Very luxurious. Our check in was easy at 0400 and Wan was so attentive. We are staying 4 nights so Wan upgraded us to a corner room which is fantastic. Breakfast is plentiful with lots of choice. Fresh omelette station. Full brekkie. Fruit juices and fruit. Pastries waffles and pancakes with melted Nutella which I loved. Plenty of pools private access to a beach. Stunning hotel would definitely return
We have just had the most fantastic 10 night stay at Fairmont The Palm. The hotel is beautiful and in a great location with plenty of bars along the beach. The reception area is very grand and smells beautiful. The most memorable part of our stay were the staff. They were all so friendly and welcoming with a few special mentions …….. Rajae - One of the most delightful ladies we encountered during our trip. Rajae struck up a special bond with our 3 year old daughter on our very first day. She welcomed my daughter by name every day and soon became her favourite waitress. Rajae is so warm hearted, we had a teary goodbye with her on the morning of our departure. What a special lady she is and an absolute credit to the hotel. Mark looked after us when we dined in Frevo to celebrate my husband’s birthday. He was an extremely professional and articulate young man and he made the experience very personal to us. Nothing was too much for him, he took several photos of us before, during and after our meal and kept on replacing my daughters napkins and cutlery each time she dropped them on the floor! The staff came round to our table with bongos singing happy birthday and wrote a card which was a lovely personal touch. I’d never imagined I’d put my 3 year old daughter in the kids club but thought I’d see what she thought to give her a break from the sun and meet some new friends. She absolutely loved it!! The staff were fantastic!! Thank you to Keilagh, Charles, Jennifer, Glenda and Catherine for looking after my daughter. We loved Seagrill restaurant. We ate there several times for lunch/dinner. The bread they serve at the beginning is absolutely delicious! I didn’t catch the name of the first guy we encountered there but he had a bald head and his service was wonderful! He asked our opinion on the menu and gave my daughter some body tattoos which she loved. The menu is brilliant. My personal favourites was the tomato soup and grilled salmon cooked to perfection. Anuhas was another fantastic waiter. Very professional and attentive. The Little Miss India restaurant is beautiful with gorgeous ceiling decor. The food is amazing and again wonderful service from everyone but unfortunately I didn’t catch their names. All in all a fantastic stay with the most wonderful, professional service which made us feel very special and well looked after. The guys who open the doors, the guys who give you your towels and water, housekeeping, the lifeguards. Everyone has so much pride in their job roles. Thank you so much to all the staff at Fairmont The Palm who truly gave us the most memorable stay x…
What a fabulous hotel, we had a wonderful time celebrating my partners twin girls 40th birthday. Nothing was too much trouble. Special thanks to be Shubham from housekeeping who looked after us so well.
Friendly service all together and had Prawn & Chicken wonton and the spice sauce 2as really something...... Main course was excellent Thank you to Miss Putri for looking after me Liked the interior as different - Tiger Theme and great atmosphere
Fabulous hotel can’t recommend enough service everywhere was first class rooms beautiful and large , we stayed half board all the restaurants are excellent not had a bad meal here tried all the restaurants liked each one for different reasons but food in all is beautiful, only slight criticism of the hotel is what they charge you for a bottle of water in the restaurants and by the pools £8 for a bottle you do feel like your being ripped off especially when they leave you free ones in the room but that’s a different story. We’d definitely come back it’s a superb location near to everything ! Don’t use hotels taxi get the ones with coloured roofs hotels one is ten times as expensive! Do Aura sky pool which is over the road it’s one of the best experience we’ve ever had do the 3-7 visit costs about £80 each but worth it !!…
This is our 2nd time visiting the hotel. Nothing is ever too much trouble for the staff of the hotel. The hotel and rooms are nicely decorated. We booked a sea view room which was very spacious and comfortable. If I was to provide constructive feedback, the bathroom could be improved slightly with finishing touches such as a soft close toilet seat, his and her sinks and a better regulated temperature in the shower. Everything else was perfect. Rupei was very attentive with the housekeeping of our room and always asked in the evening if we had everything we needed. This was very much appreciated. Pool, hotel grounds and on site restaurants are great. There is a huge kids pool and 2 adult only pools. I’m sure we will be back for our third visit in the future and would highly recommend this hotel.…
On my vacation I visited Dubai I got a hotel five the palm during my vacation I went to Fairmont The palm day pass it was a fantastic day the Adult pool is clean, the staff were all caring also I liked the lobby is nice with good art even cool, l would like to thank Riko and John who are at the entrance they gave me a warm welcome and making jocks 🤪especially John so creative when is directing me to health club to check in thanks so much next time to Dubai I will have my stay to Fairmont the palm
we stayed 2 weeks in fairmont and it was super amazing. Pool and beach staff is very helpful and so many food and beverage options . my favorite place is the lobby lounge its very nice place the chill after busy days. I must mention Ms Omali in the lobby lounge. we have never seen a super good hospitality person before like her. she's a huge credit to this hotel. she knew all our preferences and surprised us during our anniversary day. please share this feedback with her. and we will definitely come back on December. also big thank to bell team . special Usman and Johnson . Welldone fairmont team and Omali
Arriving was a pleasant expierence , being treated as special guests. Once checking in, Kerolus was an outstanding clerk who checked us in and guided thoroughly to our rooms. Super friendly and a great smile . Keep it up Kerolus. This is the man to grab to checking in. Keep it up brother! Will be back.
We had an amazing honeymoon at Fairmont. We purchased the Fairmont Gold package, which includes afternoon tea and happy hours with free in-house drinks! All the staff are so friendly especially Mariamu and Aliae who helped us boo k dinner reservations at other hotels. Agrrey was lovely with assisting us with luggages. Breakfast had a queue but they were accomodating. Very close to Atlantis which is fantastic! 😍 Thank you for an amazing stay.