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Auris Plaza Hotel

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#107 of 543 Hotels in Dubai
Certificate of Excellence
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Auris Plaza Hotel
Auris Plaza Hotel
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875 Reviews from our TripAdvisor Community

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Showing 551: English reviews
Tehran, Iran
Reviewed today NEW

Nice breakfast , clean rooms , best behaviour with passengers and location was very good,mall of emirates near the hotel and also supermarkets near the hotel,swimming pool and sound was very good.family environment

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Helpful?
Thank amirreza2016
Reviewed 2 days ago NEW

Spacious and really confortable room with great service and extra confort beds. Very nice breakfast with friendly staff. Great location close to the mall of emirates. Hotel is very cleanand the staff helpful. Special thanks to Mr Shady Hachem . Everything was fine. I will definetely stay here again.

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Helpful?
Thank Valer N
Paris, France
Reviewed 4 days ago NEWvia mobile

Booked this hotel for one night only. Location is good next to Emirates mall. 5 minutes walking distance. Easy access to some main attractions by taxi. Hotel itself did the job for one night. Room was big. A bit long to check in. Not the most modern hotel in Dubai but good one for the price range. Pool on the...

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Helpful?
Thank Pierre M
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Mr Pierre, Thank you for taking the time to write a review of our hotel and we are delighted to hear that you enjoyed your stay with Auris Plaza Hotel. We appreciate your positive feedback on the quality of room and the service that was provided by our associates. Auris Plaza Dubai strives to deliver efficient service standards and...

Barcelona, Spain
Reviewed 1 week ago

Hotel is very good, with spacious rooms, big tv, big bathroom....quite luxurious! The breakfast is excellent, offering superb local and international food. Location is very good, right next to the Emirates mall and withing walking distance of the subway (if you are brave enough to walk in the heat). The only think we disliked is the "dry hotel" policy, meaning...

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Helpful?
Thank zkad
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Zkad, I am grateful for the glowing review you have shared in TripAdvisor regarding your stay in Auris Plaza Hotel. Thank you for acknowledging the positive elements of your holiday regarding the quality of your spacious room, cleanliness, the excellent breakfast and for recognizing the quality of service provided by our associates whose efforts contributed a great part in...

Manila
Reviewed 1 week ago

We arrived early at 5am and despite the fact that I paid for an early check in (6am), we got to go up to our room at around 8am. However, they made up for it by giving us a free room upgrade with interconnecting doors. Karehn, who checked us in was very helpful and accommodating. The rooms are spacious and...

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Helpful?
Thank Aicelle
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Aicelle, I am grateful for the glowing review you have shared in TripAdvisor regarding your stay in Auris Plaza Hotel. Thank you for acknowledging the positive elements of your holiday and for recognizing our front line staff whose efforts contributed a great part in making your stay more enjoyable. I was of course most concerned to learn of the...

Glasgow
Reviewed 1 week ago via mobile

I chose the Auris Plaza for its location ( adjacent to a large Mall and with two Metro stops nearby ) and for its reasonable sized pool. In that regard I wasn't disappointed. The Mall is a five minute walk with plenty of restaurants, and the Metro made it easy to traverse the City ( the hotel also has a...

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Helpful?
Thank kezzaa
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Mr Rankin, Thank you very much for posting a review on Trip Advisor with regards to your recent visit to our hotel. Although you were overall impressed and satisfied with the quality of service provided by our associates, I would like to apologize for the disappointment and inconvenience you experienced due to the quality of room and for not...

Reviewed 1 week ago

While it is located near the mall of emirates, there is not much else around the hotel. I arrived quite early but they did not have my room ready for me and were not very helpful or apologetic about it. I also requested a non smoking hotel room, but the room still smelled strongly of cigarettes. If you are going...

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Helpful?
Thank Nell R
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear M. Nell, Thank you for taking the time to share your recent experience on TripAdvisor, following on from your recent stay with us at Auris Plaza Hotel. I am mostly concerned that the check in process was handled so poorly. I would like to sincerely apologize for the unclear information given by our colleague and the impact it clearly...

Reviewed 1 week ago

First the positives: nice decor, comfortable bed, reasonable location, we only had to stay 2 nights After an 8 hour trip, we arrived after the check in time and was advised the room was not ready, and they needed 15-20 minutes, so we sat around in reception. 25 minutes later I went back to check if the room was ready...

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Helpful?
Thank Phil S
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Mr Scott, Thank you for the review about Auris Plaza Hotel that you have shared on TripAdvisor. It was unfortunate that a considerable aspect of your stay did not reflect the usual Auris Plaza's Standard of experience that we provide to our guests, in this regard, kindly accept my sincerest apologies, rest assured, all of your comments have been...

Sunderland, United Kingdom
Reviewed 1 week ago

Room is spacious and clean shqme the city view is building work but this is all over.. Took 3 requests and 2 days to have bulbs put in my bathroom and despite emailing from the uk to check they did not have enough funds to change my money to local currency.. So overall pleasant but disappointing....

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Helpful?
Thank Gooburt
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Mr Gooburt, Thank you for posting a TripAdvisor review pertaining to your recent stay at Auris Plaza Hotel. Needless to say I was sorry to read that your experience was not exactly what you would have expected from a 5 stars Hotel. I would like to get more details regarding which e-mail address you sent your inquiry for money...

Tallinn, Estonia
Reviewed 1 week ago via mobile

Poorest and worst customer service in dubai!! Even in a fast food restaurant staff is nicer and more polite and not just one person, but almost all of the staff. Breakfast choice is very limited, dry bread and noodles. If you ask eggs, only choice to have those is two eggs which are fried from two sides. Today, we asked...

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Helpful?
Thank sandrarintapanttila
Shady-Hachem, Director of Rooms at Auris Plaza Hotel, responded to this review

Dear Sandrarintapanttila, Thank you for posting a TripAdvisor review pertaining to your recent stay at Auris Plaza Hotel. Needless to say I was sorry to read that your experience was not exactly what you would have expected from a 5 stars Hotel. We are largely disappointed that you ran into these inconveniences during your stay at Auris Plaza Hotel and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
Official Description (provided by the hotel)
In the heart of Al Barsha, this hotel is just a 5-minute walk from the Mall of the Emirates. It features an outdoor swimming pool and a fitness center. Wi-Fi is free in all rooms and public areas. The spacious, air-conditioned rooms and suites at the Auris Plaza Hotel each have a sitting area with a flat-screen TV. They include deluxe linens and pillows, and the bathrooms have bathrobe and a hairdryer. Didon Restaurant serves a range of international and Arabic dishes with both options from the menu and buffet options. A 24-hour room service is also available. Hookah Lounge has a variety of Shisha flavors. Tour information is available from the 24-hour front desk, which also provides luggage storage. Free valet parking is available on site. The Auris Plaza Hotel is 5 miles from the Palm Islands and 9 miles from the famous Dubai Mall. ... more   less 

Additional Information about Auris Plaza Hotel

Address: Al Barsha Al Sarayat St, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $119 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Auris Plaza Hotel 5*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Fastbooking, Agoda, Booking.com, Travelocity, Asiatravel.com Holdings, Orbitz and Priceline so you can book your Auris Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#41 Family Hotel in Dubai
#66 Spa Hotel in Dubai
#66 Business Hotel in Dubai
#84 Romantic Hotel in Dubai
#101 Luxury Hotel in Dubai
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Questions & Answers

Here's what travelers have asked, with answers from Auris Plaza Hotel staff and other travelers.
35 questions
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Questions? Get answers from Auris Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book directly through the hotel's website because you get a late check out at 4pm”
 of 5 bubbles Aicelle, 1 week ago | Read review
“Away from the construction sites”
 of 5 bubbles 190phils, 1 week ago | Read review
“Front facing or high up to avoid hearing workmen if a light sleeper.”
  • Huge comfy bed
  • Bath and amazing walk in shower
  • Tv,mini bar,kettle
  • Varied breakfast. Extra large bed and big bathroom.
  • Varied breakfast. Extra large bed and big bathroom.
  • Varied breakfast. Extra large bed and big bathroom.
  • Varied breakfast. Extra large bed and big bathroom.
 of 5 bubbles julz4, 2 weeks ago | Read review
“The reception staff menbers are most eager to meet your needs, just give them your preferences.”
 of 5 bubbles mariuso303, 3 weeks ago | Read review
“There is a construction site close to the Hotel. Just check the contruction site and be sure to have a room looking to the opposite side.”
 of 5 bubbles 792serveta, 5 weeks ago | Read review
5 of 5
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