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Carlton Palace Hotel

Al Maktoum Street Near Deira Clock Tower, Al Dana Centre Building, Dubai United Arab Emirates
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Traveler (592)
Room & Suite (527)
Pool & Beach (56)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.


#317 of 844 hotels in Dubai
Travelers' Choice
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Currency exchange
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Filipino, Hindi


Full view
91Great for walkers
Grade: 91 out of 100
120Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1348Reviews39Q+A100Room tips
Traveler rating
  • 652
  • 411
  • 153
  • 62
  • 70
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
Fang wrote a review Aug 2021
2 contributions
The service is so bad,especially the manager he didn't solve my issue l was massage him so many times he never reply which is not my mistake it's not like a 5star hotel ,one time is enough, l don't go there anymore
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Date of stay: August 2021Trip type: Traveled with friends
Response from Front Office Team, Guest Services / Front Office at Carlton Palace Hotel
Responded 4 weeks ago
Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. We take all of our guest feedback into great consideration. Our Cluster Operations Manager, Ms. Vidya Adams would be able to discuss your stay with you, and can be reached at vidya@carltontower.net for further engagement in order to make it right for you in your next visit with us. Thank you for your feedback. We will be addressing your concerns. Yours sincerely, Vidya Adams Cluster Operations Manager
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Farah wrote a review Aug 2021
Dubai, United Arab Emirates19 contributions32 helpful votes
Had been given the chance to enjoy the night with a great birthday party, the room where it was celebrated was nicely put ip to👍🏼…food is okay👍🏼…however, lack of signage, poor staff assistance and the comfort room is not at all comfortable and smelling like a smoking area. I thought due to the current global health issue, establishment like this when given an opportunity to show what they can still offer will do their best, but perhaps I was wrong😩. However, my friend’s party is what made it all feel better and acceptable.
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Date of stay: August 2021Trip type: Traveled with friends
Response from Front Office Team, Guest Services / Front Office at Carlton Palace Hotel
Responded 4 weeks ago
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such an issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Vidya Adams Cluster Operations Manager
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kougis wrote a review Jul 2021
Heraklion, Greece45 contributions22 helpful votes
SOS. Avoid this hotel at any risk. The Rudest employees I have ever meet. They are Ignoring the guests. There are plenty other real 5 star hotels out there that deserve the fifth star with same prices
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Date of stay: July 2021Trip type: Traveled as a couple
Darya782 wrote a review Jul 2021
Minsk, Belarus3 contributions4 helpful votes
The guys at the restaurant are very professional and responsive. Special thanks to Eshwar who is very committed to his job and does his best to provide service on the highest level and make the visitors happy and comfortable.
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Date of stay: July 2021Trip type: Traveled on business
Aminath Shabeena wrote a review Jul 2021
Abu Dhabi, United Arab Emirates5 contributions
Very MISLEADING to rate 5-star to this Hotel. At the time of check-in the Receptionist, Mr. Bala was quite rude and slow. Seemed like he was in a rush to “shoo” us all to a side. We had booked rooms via Agoda and rooms were not as mentioned on the site when we checked-in. I had booked 4 rooms all with King size bed but two rooms were given with twin beds. When I called the Reception Mr. Bala told me to adjust the night but I insisted and he changed rooms. Carpets in the rooms are old and smell bad, bath towel was provided only one & we had to wait more than an hour for a second towel. TV channels could not be changed and numerous calls to Reception went unanswered. Big cockroach was running around in the toilet. Bedsheet and quilt were too old to be used in a hotel. Overall a very unmaintained and old property which needs to train its staff, and change Hotel rating to a motel or lower. I do NOT recommend this Hotel to anyone.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Do not choose this Hotel
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$42 - $169 (Based on Average Rates for a Standard Room)
hotel metropolitan palace, metropolitan palace dubai
United Arab EmiratesEmirate of DubaiDubaiAl Rigga / Deira
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Frequently Asked Questions about Carlton Palace Hotel
Which popular attractions are close to Carlton Palace Hotel?
Nearby attractions include Doha Centre (0.2 miles), Al Dana Centre (0.02 miles), and Rampant Lion Night Club, Open Disco (0.01 miles).
What are some of the property amenities at Carlton Palace Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Carlton Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Palace Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton Palace Hotel?
Yes, parking is available to guests.
What are some restaurants close to Carlton Palace Hotel?
Conveniently located restaurants include Morgan's Gastropub, Gusto Italian Restaurant, and Salt & Pepper Restaurant.
Are there opportunities to exercise at Carlton Palace Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Carlton Palace Hotel have an airport shuttle?
Yes, Carlton Palace Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Carlton Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Carlton Palace Hotel?
The staff speaks multiple languages, including English, Hindi, and Filipino.