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Al Maktoum Street Near Deira Clock Tower, Al Dana Centre Building, Dubai United Arab Emirates
Lowest prices for your stay
Expedia.com
$90
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Booking.com
$62
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Free cancellation until 10/13/22
FindHotel
$53
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Free cancellation until 10/16/22
Hotels.com$90
Travelocity$90
Priceline$90
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Traveler (619)
Room & Suite (540)
Pool & Beach (61)

About

#372 of 900 hotels in Dubai
Location
4.1
Cleanliness
4.4
Service
4.2
Value
4.0
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Arabic, Filipino, Hindi

Location

Full view
92Great for walkers
Grade: 92 out of 100
121Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1376Reviews39Q+A100Room tips
Traveler rating
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Most Recent
Yousef wrote a review Sep 2022
2 contributions
The location was good and nice also shops and cheep products were available 😘😘 Deira area changed my view of Dubai because I thought that the city is expensive but I effort to buy everything in deira.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded 4 days ago
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Ahmad Asaad Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Subrata Saha wrote a review Jul 2022
1 contribution
Love the interior, everything including thier room furniture's were clean and pleasant. Front desk staff and Concierge staff (Bala and Rahman) were very friendly and of course the best. I will visit again in my next trip in dubai.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jul 23, 2022
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Ahmad Asaad Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JusticeCall wrote a review Jul 2022
Dubai, United Arab Emirates18 contributions34 helpful votes
It is nice hotel with good services staff at the front desk are very nice always smiling and helpful, housekeeping staff also very nice. Hotel location good near to market and metro stations ALITHAD + ALRIGGA with only 5 to 7 minutes walk. 10 minutes from Deira City center and 15 minutes from the Airport.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: The Hotel is not modern but classic
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jul 23, 2022
Dear Valued Guest, Thank you for sharing your feedback, we are glad to hear that you had an excellent your stay with us. Your kind comments are highly appreciated, and we look forward to welcoming you back at Carlton Palace Hotel very soon! Yours sincerely, Ahmad Asaad Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nebiyu wrote a review Jun 2022
2 contributions
The only thing i found good is the breakfast, reception staff are not friendly at all, the room is clean but the carpet smells really bad. Access to swimming and gym is limmed to working hours 9am to 6pm in which most visitors are busy handling their daily work. Overall i had the worst experience in carlton which made me change hotel after a day of stay.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. We take all of our guest feedback into great consideration. Our Director of Operations, Mr. Ahmad Asaad would be able to discuss your stay with you, and can be reached at our generic email for further engagement in order to make it right for you in your next visit with us. Thank you for your feedback. We will be addressing your concerns. Yours sincerely, Ahmad Asaad Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Taz Khan wrote a review May 2022
3 contributions1 helpful vote
Overall a decent place to stay. Asked for adjoining rooms and Reception staff made it happen. Response of staff and maintenance was very quick and staff were friendly. Some upgrades needed to cater for international visitors. Rooftop swimming pool closed at 6pm, Advertised was 10pm (No swimming in the evenings). Sauna was out of order as advised by staff. Overall Presentation and cleanliness was really good. Hats off to the hard working housekeeping staff. Some minor touch ups needed in rooms such as lighting and maintenance upkeeps. Need TV channels that show a little more than just Arabic without subtitles.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: Corner suit had a larger room space. Overall hotel presentation was amazing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Ahmad Asaad Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roy V wrote a review May 2022
Hamilton, New Zealand23 contributions3 helpful votes
A terrible hotel, the biggest mistake I made. I emailed the hotel for airport pick up and early check in. No response. Waited at the airport, finally hired a car, but no parking space in the hotel. The lobby is stingy, as well as the room and corridor. The receptionist was rude and she doesn't care what I say. I asked to meet the GM, she said he is away for one week and she is the GM. Not enough staff, everywhere dusty. Many lights are not working. Towel was dirty and substandard. The break-fast was terrible and cheapy stuffs. It is definitely not a 5 star hotel. I am going to complain to Tourism Dubai.
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Date of stay: April 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. We take all of our guest feedback into great consideration. Our Director of Operations, Mr. Ahmad Asaad would be able to discuss your stay with you, and can be reached at our generic email for further engagement in order to make it right for you in your next visit with us. Thank you for your feedback. We will be addressing your concerns. Yours sincerely, Ahmad Asaad Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karan wrote a review Mar 2022
5 contributions2 helpful votes
A decent hotel overall, not a 5 star as per standards but still a good hotel with clean and nice rooms. Location is good with markets and a lot of restaurants near-by. They provide luggage storage as well and staff is really helpful.
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Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Ahmad Asaad Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ravneetinder S wrote a review Mar 2022
10 contributions2 helpful votes
Reception staff is pathetic. Housekeeping on the other side is amazing. Hotel is at a decent location. Kind of old but clean rooms. Doesn’t give a plus feel.no conditioner, dental kit on request but not in room. I don’t know how a 5-star as they have so many missing amenities. No tea in the room or an electric kettle.
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Date of stay: March 2022Trip type: Traveled solo
Room Tip: Pretty average. Not a 5-star.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such an issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Ahmad Asaad Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ajesh K wrote a review Mar 2022
Doha, Qatar1156 contributions261 helpful votes
+1
I am disappointed with the reception staff's behaviour. I booked one room for two nights through a booking site (prepaid), and after booking, I called the reservation, and the staff confirmed my booking and receipt of the payment. Upon my arrival at 06 pm, the reception male staff told me that my booking had been cancelled. I showed the booking details and was even informed regarding the call and confirmation. However, this guy asked me to wait in the lobby, and he went somewhere. After 30mts I went to the reception and asked the staff at the concierge regarding the booking, and he told me the reception staff was going to the restroom. This guy took 45mts to confirm my room and behaved like I was getting a free-of-charge room. Incredibly pathetic behaviour from the male staff who checked me in. The room is fine; there was a stale smell of fungus, I felt, but it was okay. The room has a mini-fridge, coffee tea maker, a safe and a bathroom with toiletries and tub. Water pressure was good in the shower. Overall the stay was ok, however, the reception staff behaviour made things bad for me.
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such an issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Ahmad Asaad Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raffy A wrote a review Feb 2022
3 contributions1 helpful vote
Staffs are friendly Room is of good size and toilet There is blow dryer Room is very clean Although you need to manually turn off the lights before going to bed, it is within reach. There is bathtub separate from shower
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlton Palace, Other at Carlton Palace Hotel
Responded Jun 8, 2022
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Ahmad Asaad Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$48 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel metropolitan palace, metropolitan palace dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Rigga / Deira
NUMBER OF ROOMS
212
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Frequently Asked Questions about Carlton Palace Hotel
Which popular attractions are close to Carlton Palace Hotel?
Nearby attractions include Doha Centre (0.2 miles), Al Dana Centre (0.02 miles), and Rampant Lion Night Club, Open Disco (0.01 miles).
What are some of the property amenities at Carlton Palace Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Carlton Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Palace Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton Palace Hotel?
Yes, parking is available to guests.
What are some restaurants close to Carlton Palace Hotel?
Conveniently located restaurants include Gusto Italian Restaurant, Morgan's Gastropub, and Buonissimo Italian Restaurant.
Are there opportunities to exercise at Carlton Palace Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Carlton Palace Hotel have airport transportation?
Yes, Carlton Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Carlton Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Carlton Palace Hotel?
The staff speaks multiple languages, including English, Hindi, Arabic, and Filipino.