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Carlton Palace Hotel

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708 Reviews from our TripAdvisor Community

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Showing 604: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in the Carlton Palace for a week and we enjoyed our stay. It is a very charming hotel and the lobby, staircase and lifts look really great. The rooms are beautifully decorated, very big and the bathrooms offer bathtub and shower. I used the gym and the swimming andthey are fairly decent but unfortunately, the jacuzzi and sauna... More 

Helpful?
Thank HindHind
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind words of appreciation and the invaluable review with regards to your stay with us. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been... More 

Derby, England, United Kingdom
Level Contributor
112 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is good value, good location near the old town with easy access to transport, yes there are better more expensive hotels but this will meet all your needs, the staff are freindly and no issues with the hotel

Helpful?
1 Thank Dave A
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Dave A., Thank you for choosing to stay at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind review with regards to your stay with us. We certainly cannot wait to welcome you back soon. Yours Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Excellent service by the waitress and other staff, but the buffet as per price can satisfy but I think need more varieties for the main dishes, all day dining restaurant staff was excellent specially waitress from phillies, I can recommend for business travelers this hotel is much better than the other hotels, from the entrance to restaurant service was excellent

Helpful?
Thank Sanjeewa A
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Mr. Sanjeewa A., Thank you for staying at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind words of appreciation with regards to your stay with us. From the excellent service you experienced and the appreciation for the Al Shindagah Restaurant staff; it would be personally passed on to her. We are delighted... More 

Brisbane, Australia
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What a great place to stay. It must be the best value for money in Dubai. The rooms are super clean, staff very friendly, food is great and there is a large shopping mall close by. The pool is nice, especially at sunset and the gym has all the needed equipment plus a jacuzzi and sauna. It's also only a... More 

Helpful?
Thank Pedrosglobe
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Thank you for taking the time to write your review on TripAdvisor! We are glad to learn your had a enjoyable stay. Your kind words about the staff will be passed along and are highly appreciated. Promising we will make every effort to make each stay an enjoyable one please, feel free to make any suggestion about... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was here for four nights in July, Everything was good, helpful staff and really clean rooms. The nearest metro station is Al Rigga and it's just about 10 minutes to walk from the hotel. The breakfast wasn't that great and the air conditioner in my room was really noisy.

Helpful?
Thank Amin K
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Thank for taking the time to write your review on TripAdvisor! Your feedback is highly appreciated and we are looking very carefully on the comments about the breakfast and air conditioning made by you. Promising to do the best every time you would visit us we thank you for choosing Carlton Palace Hotel. Sincerely Yours, Altin Cupi... More 

Tustin, California, United States
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Carlton due to an airline overbook on my way back home. The hotel staff were nice and friendly but the hotel itself is in need of an upgrade. Rooms are old and carpets smell. Pool/Spa are (which is on the roof) also would need an overhaul since everything is broken, dirty and not very well maintained.... More 

Helpful?
Thank Ahmadreza B
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Hoping you are fine we thank you for writing your review on TripAdvisor! Your feedback is highly appreciated and we are looking very carefully to the comments made. Looking forward to welcome you back again we send you the best regards! Sincerely Yours, Altin Cupi Front Office Manager More 

Muscat, Oman
Level Contributor
91 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the above hotel for two nights. Room was quite good in size. There was a work desk, dining area, bathtub as well as walk in shower. Facilities were quite good. in bathroom, due to cracks in wall, water was leaking and there was some inconvenience due to that. Staffs were friendly & helpful. Al Rigga metro station... More 

Helpful?
Thank msananth
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Hoping you are fine we thank you for writing your review on TripAdvisor! Your feedback is important to and your comments are carefully noted. Promising to do the best always we thank for choosing Carlton Palace Hotel. Looking forward to welcome you soon again we send our best regards! Sincerely Yours, Altin Cupi Front Office Manager More 

United Arab Emirates
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I am based in Abu Dhabi and we stayed for one night last weekend in Carlton Palace Hotel to celebrate my birthday. I must say, from the moment we stepped into the hotel everything was awesome. It is a small building from outside but when you see the interiors inside it really is a palace! :) Free wifi, near Al... More 

Helpful?
Thank travelwithme0101
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Thank you for writing your review on TripAdvisor! Creating a memorable experience is our mission here at Carlton Palace Hotel and thank you for coming to share with us this special occassion. Looking forward to welcome you soon again we send our best regards! Sincerely Yours, Altin Cupi Front Office Manager More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoyed the experience enormously. Hotel is well located and rooms are spacious and clean. Suprisingly we realised on departure were checking in by Receptionist Manager who was very kind and helpful. Special thanks to all staff for the speacial stay and service.

Helpful?
Thank elsonaleclezio
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Thank you for taking the time to write your review on TripAdvisor! We are glad you did enjoy your stay with us and creating a memorable experience is our mission here at Carlton Palace Hotel. Your kind words are highly appreciated and will be passed along, however we are aware we have a long journey ahead of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $65 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#94 Spa Hotel in Dubai
#120 Romantic Hotel in Dubai
#158 Luxury Hotel in Dubai
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