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Al Maktoum Street Near Deira Clock Tower, Al Dana Centre Building, Dubai United Arab Emirates
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Traveler (618)
Room & Suite (540)
Pool & Beach (61)

About

#361 of 885 in Dubai
Location
4.1
Cleanliness
4.4
Service
4.2
Value
4.0
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Arabic, Filipino, Hindi

Location

Full view
92Great for walkers
Grade: 92 out of 100
121Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1373Reviews39Q+A100Room tips
Traveler rating
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  • 83
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Popular mentions
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Most Recent
Taz Khan wrote a review May 5
3 contributions
Overall a decent place to stay. Asked for adjoining rooms and Reception staff made it happen. Response of staff and maintenance was very quick and staff were friendly. Some upgrades needed to cater for international visitors. Rooftop swimming pool closed at 6pm, Advertised was 10pm (No swimming in the evenings). Sauna was out of order as advised by staff. Overall Presentation and cleanliness was really good. Hats off to the hard working housekeeping staff. Some minor touch ups needed in rooms such as lighting and maintenance upkeeps. Need TV channels that show a little more than just Arabic without subtitles.
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Date of stay: May 2022
Value
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Service
Room Tip: Corner suit had a larger room space. Overall hotel presentation was amazing.
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Roy V wrote a review May 1
Hamilton, New Zealand23 contributions3 helpful votes
A terrible hotel, the biggest mistake I made. I emailed the hotel for airport pick up and early check in. No response. Waited at the airport, finally hired a car, but no parking space in the hotel. The lobby is stingy, as well as the room and corridor. The receptionist was rude and she doesn't care what I say. I asked to meet the GM, she said he is away for one week and she is the GM. Not enough staff, everywhere dusty. Many lights are not working. Towel was dirty and substandard. The break-fast was terrible and cheapy stuffs. It is definitely not a 5 star hotel. I am going to complain to Tourism Dubai.
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Date of stay: April 2022
Value
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Trip type: Traveled
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Karan wrote a review Mar 2022
5 contributions2 helpful votes
A decent hotel overall, not a 5 star as per standards but still a good hotel with clean and nice rooms. Location is good with markets and a lot of restaurants near-by. They provide luggage storage as well and staff is really helpful.
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Date of stay: December 2021
Value
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Ravneetinder S wrote a review Mar 2022
10 contributions1 helpful vote
Reception staff is pathetic. Housekeeping on the other side is amazing. Hotel is at a decent location. Kind of old but clean rooms. Doesn’t give a plus feel.no conditioner, dental kit on request but not in room. I don’t know how a 5-star as they have so many missing amenities. No tea in the room or an electric kettle.
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Date of stay: March 2022Trip type: Traveled
Room Tip: Pretty average. Not a 5-star.
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Ajesh K wrote a review Mar 2022
Doha, Qatar1098 contributions241 helpful votes
+1
I am disappointed with the reception staff's behaviour. I booked one room for two nights through a booking site (prepaid), and after booking, I called the reservation, and the staff confirmed my booking and receipt of the payment. Upon my arrival at 06 pm, the reception male staff told me that my booking had been cancelled. I showed the booking details and was even informed regarding the call and confirmation. However, this guy asked me to wait in the lobby, and he went somewhere. After 30mts I went to the reception and asked the staff at the concierge regarding the booking, and he told me the reception staff was going to the restroom. This guy took 45mts to confirm my room and behaved like I was getting a free-of-charge room. Incredibly pathetic behaviour from the male staff who checked me in. The room is fine; there was a stale smell of fungus, I felt, but it was okay. The room has a mini-fridge, coffee tea maker, a safe and a bathroom with toiletries and tub. Water pressure was good in the shower. Overall the stay was ok, however, the reception staff behaviour made things bad for me.
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Date of stay: March 2022Trip type: Traveled
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Raffy A wrote a review Feb 2022
3 contributions1 helpful vote
Staffs are friendly Room is of good size and toilet There is blow dryer Room is very clean Although you need to manually turn off the lights before going to bed, it is within reach. There is bathtub separate from shower
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Date of stay: February 2022Trip type: Traveled
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Marius V wrote a review Feb 2022
1 contribution
If you want to pay double and get very poor quality go to Carloton. They tried to make me pay twice I paid on Booking.com a week ago and they forced me to pay once more, a I had to talk to a consultant on the phone to confirm my payment in front of them otherwise I would have paid twice. The worst breakfast in my life at 5 stars all juices, cheap breakfast products and very poor quality and unpleasant to taste.
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Date of stay: November 2021
Rooms
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Double Dot wrote a review Jan 2022
Male14 contributions5 helpful votes
I was staying Carlton for 4 nights I must say this was pretty bad experience for me I stayed Deira cos I had to buy some equipments from arnd During checkout we had pretty. If boxes But they didn’t even bring them down from our room The fat lady at reception is damn rude I had dinner at there rooftop bar Salmon was very well done when I asked I want medium cook veg was half frozen Also atleast 3 times a day we get call from Spa “ do u need good massage” Pls note this is not family friendly hotel
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Date of stay: January 2022Trip type: Traveled
Room Tip: Not family friendly hotel Bad food
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Hermenegilda I wrote a review Dec 2021
1 contribution
I want to thank the staff for being supportive to us and they are all good. The place was very nice and the sound system also is good. And the most important is the food. All the food are so delicious and more than enough for us. The event coordinator also is so kind. Keep up the good works and looking forward in the future event.
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Date of stay: November 2021Trip type: Traveled
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Response from Front Office Team, Guest Services / Front Office at Carlton Palace Hotel
Responded Dec 14, 2021
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Ahmad Asaad Director of Rooms
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RBG wrote a review Dec 2021
3 contributions
WORST HOTEL I HAVE EVER EXPERIENCED, my problem started during the booking process, i booked the hotel through AGODA with booking confirmation and everything however, i noticed, i booked the wrong date, so i immediately called this hotel to ask for amendments but this RUDE and USELESS customer service representative named MAHWAISH, told me that their hotel is not dealing with ADOGA and she DROPPED my call WHILE i am still speaking. At first i understand that it is a holiday season and I tried to understand that she is really busy so I tried calling again to solve my problem. and for the second time, she dropped the call again without letting me explain what I want. The third time I call, i specifically asked to talk to another person because I dont want to talk to this very RUDE lady anymore, and AGAIN WHILE I AM STILL TRYING TO EXPLAIN MY PROBLEM, she transferred my call to another staff WHILE I AM STILL SPEAKING. This other guy confirmed to me that my booking from AGODA is confirmed. SO WHY THE HELL THIS USELESS MAHWAISH IS TELLING ME REPETITIVELY THAT THEY ARE NOT DEALING WITH AGODA????? Cut the story short, the booking was revised and changed to the date that i need. I checked in on 3rd of December, and as usual on all the travels that i had, i asked from the receptiontist to provide me with dental kits (toothbrush and tooth paste). Unfortunately, it was never provided to me even i called them 3 times. After breakfast, i went directly to the reception and personally asked the dental kit and they said it is not available. Surprisingly, a hotel claiming to have a 5-star rating doesnt have toothbrush. So i went out of this fake 5star hotel to buy my own toothbrush. and decided to check out early because staying here will only worsen the experience. I checked out at around 10:30am. After an hour, i noticed that I left something in my room, so i immediately called them to inform them that i left something and i told them that i will be coming back within that day. I came back at around 7pm, and surprisingly, no one from them knows that I checked out that day, and i left something, and i called after an hour, and i will be coming back. THere was no proper communication and endorsement between them. What made me so furious is that when they assisted me to the same room and told me to look for the item myself. For sure it is not there because the room is already cleaned up. And everyone is telling me that they did not find anything in my room when they cleaned it. So from their words, my missing item JUST DISAPPEARED or it is invisible, or their cleaner is blind because they claimed that they are all honest if they found something. I will not waste my time coming back to that hotel if that item is not important to me, unfortunately, my item was never found. I can accept that if I did not call an hour after checking out. If only they tried to look for my item right after my call, for sure it will not be missing until now. What happened is they just started looking for it when i returned which was 8 hours after i checked out, and everyone is claiming that it was not there. THIS IS THE WORST HOLIDAY THAT I EXPERIENCED BECAUSE OF MY STAY IN THIS HOTEL.
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Date of stay: December 2021
Rooms
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Room Tip: If you want to relax during your holiday, choose a different hotel.
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PRICE RANGE
$48 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel metropolitan palace, metropolitan palace dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Rigga / Deira
NUMBER OF ROOMS
212
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Frequently Asked Questions about Carlton Palace Hotel
Which popular attractions are close to Carlton Palace Hotel?
Nearby attractions include Doha Centre (0.2 miles), Al Dana Centre (0.02 miles), and Rampant Lion Night Club, Open Disco (0.01 miles).
What are some of the property amenities at Carlton Palace Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Carlton Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Palace Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Carlton Palace Hotel?
Yes, parking is available to guests.
What are some restaurants close to Carlton Palace Hotel?
Conveniently located restaurants include Gusto Italian Restaurant, Morgan's Gastropub, and Buonissimo Italian Restaurant.
Are there opportunities to exercise at Carlton Palace Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Carlton Palace Hotel have airport transportation?
Yes, Carlton Palace Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Carlton Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Palace Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Carlton Palace Hotel?
The staff speaks multiple languages, including English, Hindi, Arabic, and Filipino.