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Carlton Palace Hotel

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Carlton Palace Hotel
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712 Reviews from our TripAdvisor Community

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Showing 608: English reviews
Oslo, Norway
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 10 days in August - the hot month. It is close to my office over-looking the Creek and a short-walk to all the restaurants and malls. I would not usually book a 5 start hotel, not because of the price, but rather that I seldom use a fraction of the facilities that such places have to... More 

Helpful?
Thank Simon F
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Simon F, Thank you for staying at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind words of appreciation with regards to your stay with us. From the pleasant experience and the appreciation for the service of our staff; it would be personally passed on to them. Once again, thank you for leaving... More 

Kuwait City, Kuwait
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I'm little bit confused, the hotel location is very good not far away from the airport, the staff in reception are friendly they welcomed us and made our check in fast, I booked one family room which 2 connected rooms we are 5 persons me, my wife, and 3 daughters, 17, 16, and 9 years old. The hotel inside a... More 

Helpful?
Thank AlFailakawy
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear AlFailakawy, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your invaluable review. We do apologize for your experience that was not to your exacting expectations. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the relevant departments for... More 

Kochi (Cochin), India
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel is outdated with old musty carpets and dinghy bathrooms with fixtures from the 80's. I imagine once upon a time this hotel was probably a posh hotel but it has not been updated to reflect the more modern aesthetics. The food was mediocre bordering bad and the room itself though huge, was badly furnished with dated furniture. Overall... More 

Review collected in partnership with Amoma.com

Helpful?
Thank Diana T
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Diana T, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your invaluable feedback. We do apologize for your experience that was not to your exacting expectations. Please be assured that we have well noted on every single detail of your invaluable feedback and that amendments and refurbishments is on our pipeline, ensuring... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 15, 2016 via mobile

We stayed in the Carlton Palace for a week and we enjoyed our stay. It is a very charming hotel and the lobby, staircase and lifts look really great. The rooms are beautifully decorated, very big and the bathrooms offer bathtub and shower. I used the gym and the swimming andthey are fairly decent but unfortunately, the jacuzzi and sauna... More 

Helpful?
1 Thank HindHind
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind words of appreciation and the invaluable review with regards to your stay with us. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been... More 

Derby, England, United Kingdom
Level Contributor
114 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed August 10, 2016

This is good value, good location near the old town with easy access to transport, yes there are better more expensive hotels but this will meet all your needs, the staff are freindly and no issues with the hotel

Helpful?
2 Thank Dave A
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Dave A., Thank you for choosing to stay at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind review with regards to your stay with us. We certainly cannot wait to welcome you back soon. Yours Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 2, 2016 via mobile

Excellent service by the waitress and other staff, but the buffet as per price can satisfy but I think need more varieties for the main dishes, all day dining restaurant staff was excellent specially waitress from phillies, I can recommend for business travelers this hotel is much better than the other hotels, from the entrance to restaurant service was excellent

Helpful?
1 Thank Sanjeewa A
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Mr. Sanjeewa A., Thank you for staying at The Carlton Palace Hotel. I would like to afford you our gratitude for your kind words of appreciation with regards to your stay with us. From the excellent service you experienced and the appreciation for the Al Shindagah Restaurant staff; it would be personally passed on to her. We are delighted... More 

Brisbane, Australia
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 1, 2016 via mobile

What a great place to stay. It must be the best value for money in Dubai. The rooms are super clean, staff very friendly, food is great and there is a large shopping mall close by. The pool is nice, especially at sunset and the gym has all the needed equipment plus a jacuzzi and sauna. It's also only a... More 

Helpful?
Thank Pedrosglobe
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Thank you for taking the time to write your review on TripAdvisor! We are glad to learn your had a enjoyable stay. Your kind words about the staff will be passed along and are highly appreciated. Promising we will make every effort to make each stay an enjoyable one please, feel free to make any suggestion about... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2016

I was here for four nights in July, Everything was good, helpful staff and really clean rooms. The nearest metro station is Al Rigga and it's just about 10 minutes to walk from the hotel. The breakfast wasn't that great and the air conditioner in my room was really noisy.

Helpful?
Thank Amin K
Carlton P, Front Office Manager at Carlton Palace Hotel, responded to this review

Dear Valuable Guest, Thank for taking the time to write your review on TripAdvisor! Your feedback is highly appreciated and we are looking very carefully on the comments about the breakfast and air conditioning made by you. Promising to do the best every time you would visit us we thank you for choosing Carlton Palace Hotel. Sincerely Yours, Altin Cupi... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $71 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#96 Spa Hotel in Dubai
#120 Romantic Hotel in Dubai
#161 Luxury Hotel in Dubai
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