...The hotel location, the outstanding customer service, the top-quality food made our trip worth it to visit Dubai all the way from Australia...

The hotel itself is in the perfect location right in the middle, only 10 minutes or so from Dubai mall etc...

...Location is very convenient as the hotel is right next to main arterial roads (and the DBX)...

...the location of the hotel is 10 min drive from the dubai mall and and a 25 min drive from at palm. such a fantastic location and we had a great view of the whole of dubai, taxis was always at the hotel 24 hours of the day and staff was always around 24/7...

...Also please note hotel location as many places to visit aren't walkable but taxi/uber is very quick to arrive and reasonably priced...

...The location was very good about 15 mins to Dubai Mall by taxi...

...They also have this terrible habit of trying to direct you to an overflow location where the menu is further reduced... Generally the location is good, the transfer is short, there are always taxi’s waiting outside to get around...

...The location of the hotel is ideal for us, giving easy access to Old Dubai and the airport with a metro station within easy walking distance...

...The location of the hotel is close to old Dubai and easy access to the metro and airport...

This hotel is quality from the location to airport, the metro system and views of the city, Selection of food is top class...

...Location wise the hotel is out of the way but an easy enough location to get to wherever you needed to go, whether it was via taxi or public transport...

I always come back to this hotel when I’m in Dubai for business mainly for the location and super quality service...

This was our 3rd visit to Dubai in January 2023.We wanted to avoid the hectic of the downtown and we have chosen the Hotel Grand Hyatt for its location and his amenities...

...This is one of these hotels which is probably over looked because of its location BUT my goodness the very efficient and friendly staff do provide outstanding service from the check in to breakfast to the concierge...

...It’s been amazing like feeling in a movie, location maybe a bot away from centre and places to visit as i had to take taxi most times but there’s a nearby train station too...

...Only the location could have been better since boarding a cab takes time...

...Location was not great, so a shuttle service to the beach or more frequent trips to the mall would have been awesome...

...The hotel is in a really good location - 10 mins from the airport approx £10 in a taxi...

Recommend this hotel for your visit to Dubai, location is good for getting to see most of the interesting areas...

...The location is good, about a 10-minute drive from the airport, and 20-30 minutes to downtown and Jumeirah beach...

The hotel is 5 star ⭐️ and deserves it, the finishing, the rooms, the bed sheets were so soft and silky...

...I think that Hyatt must treat their staff well, as they all seem happy to be doing their jobs and this is then reflected onto the customer in the form of a great atmosphere and service...

...The customer service from Sridnar, Arum and Rhi warm welcome and genuine hospitality created a welcoming atmosphere...

...The whole ambience was livened up by the green flora around and inside the property. Everything was very tastefully done up creating a soothing experience and making the guests feel at home...

One of the highlights of the hotel is its botanical garden, offering a peaceful environment for guests to relax and unwind...

...I could not enjoy any fesilites as the room atmosphere and the bed gave me heavy 8 pm to 9 am sleep unexpectedly...

...It was my Wifes birthday whilst there and for a surprise room service laid out petals in our room, a bunch of roses and a birthday cake...

...Very grand and luxurious with lovely helpful and knowledgeable staff... The staff placed beautiful flowers, cake and fruit and petals in their room...

I am very satisfied with all the facilities and services provided by the hotel team and beautiful inside design which gave me much pleasure and peaceful atmosphere...

...The one thing that let our holiday down was being woken 4 nights in a row by loud, music at around 1am,3am and 4am... We found out that this was a nightclub within the hotel and our room was on the floor directly above it...

...It was a pleasant coincidence that in November being in Berlin we saw in museum natural size real Polynesian boats and were pleasantly surprised with inner decoration of the hotel with four huge boat on the ceiling and wonderful walking and relaxed tropical area underneath...

...The breakfast area is just great, Guests are surrounded by many plants, water/ponds, and fishes...

...All staff unfailingly helpful and polite A few tips-Wafi Mall is walking distance and includes an Irish bar where there is live music Taxis are plentiful and a trip to the Dubal mall/Burj Kalifa is about £6 The Dubai frame is only a short taxi ride although queues can be long...

...The rooms are large and luxurious, water and coffee provided, luxury amenities and toiletries, towels, robes etc...

An amazing hotel with the design of lobby and exotic feeling with pineapple chandelier, the rooms were fantastic interconnecting fabulous size and great facilities provided bathrooms were slso done to a high standard of luxury and also thought the idea of a separate area in the rooms for your luggage was very helpful...

...From Wednesday till Saturday plus Sunday morning (family brunch) loud music was playing from about 8pm until about midnight, which did affect our rest...

Wonderful reception to make us feel special and welcome... They had a special cake, bottle of wine and even red roses with romantic swans on the bed...

...The hotel easily lives up to its 5 stars, it is fabulous, but it is the staff that make it a 5 star experience, they create a magical intimate environment in the magnificent grandeur!...

...Everything is laid out for your pleasure and relaxation... When they found out it was our honeymoon they decorated our room with roses and decorations and cake...

...The staff here were brilliant, you would have 4 people taking care of your table, the moment you finish food or drinks they replaced it for you.they would bring surprise desserts over for us or the kids,was lovely personal touches.10 star service by this team who took care of us;Rizan,hazem,angelica,Lissa,ahmed,Shrida,Bikal,simon,Arun,Julie,Hasnat, and amazing chef Mazood , my daughters were crying when we left the hotel because these staff team treated them like royalty, never had service like it anywhere and we’ve stayed in some lovely hotels , we loved the hotel, the tropical atmosphere with all the trees inside.so many lifeguards, they were brilliant and keep there eye on everyone especially little ones,you could completely relax... The al a carte restaurants had amazing food, although sadly lacked atmosphere or personal attention, the waiters all seemed stern and moody…which was a shame...

...We were really surprised that they brought a piece of cake and some fruits to our room for my father's birthday! The only downside of our stay was that the walls weren't really soundproof and we could hear the sounds that came from the outside of our room...

From the moment you walk in you are treated like royalty, the service is second to none and the rooms have everything you could want for, the pool area is very relaxing with ice cold water available and they also bring around ice cold face washers to refresh...

...Everything was very tastefully done up creating a soothing experience and making the guests feel at home...

speedy arrangements at short notice for an international board meeting with Chinese and European attendees arranged through Laura, with meeting room and restaurant needs for a multi-national group...

...We stayed in two different rooms and both rooms equally good... Construction noise was not too bothersome and definitely cannot be heard from the rooms...

...Staff at reception were also very helpful when we arrived on an early flight but couldn’t access our room until lunch...

...We were thankfully moved rooms to the other side of the building but it was very disappointing that no one made us aware of this, especially when we have a 2 year old child...

...Very lovely clean and spacious rooms. You can tell the hotel has a high standards as before they allocate a room they have someone do a walk through and they double check everything is perfect...

...The Superior King Room we got was very nice and spacious. First room we got had a bit of noise at night from outside and Nora at the front desk was very helpful to address it immediately and changed our room to a very quiet one as I asked...

...We arrived Saturday morning and without any hesitation they allowed us to check-in early as they had availability which was gratefully received... The room was clean and beds were comfortable however at best the water in the shower was warm rather than hot... He made a few phone calls and almost immediately someone went to the room to ensure the water in the shower was fixed... As a way of an apology they left some fruit in the room...

Outstanding hotel with excellent facilities. Rooms were clean and modern with all required amenities... Another annoying issue was 3 charges to one of our three rooms by someone else who was staying at the suites also going by the same room number as us...

...Stayed at the Grand Hyatt in Dubai during November 2022 As a large family party of all ages, we all arrived at various times and days... The rooms were great, some interconnecting but all really spacious, clean and amenities stocked throughout our stay... The special birthdays touches on arrival in the rooms were lovely surprise...

We booked the Grand Hyatt through Emirates Holidays who sold the room package as a Family Room... It was a Superior Room that extra beds are added to, which for a family of 4, is a really tight fit... Hyatt were at pains to say this was not their doing, they have a family room they call a family suite... The rooms was nice, it had a bad leaking shower that was never addressed the whole trip, but would be a great room for a couple, not a family of 4... Be aware that lower rooms on the backside of the hotel over the pool area do have music impacting them and often until 4am with the Icon nightclub onsite and the Octoberfest tent, so light sleepers may find this inappropriate...

...The rooms are very plush but the hotel could do with a slight revamp in places to keep up the exclusive feel...

...The hotel holds a large capacity of guests but the team always manages to caters to our every whim, making us feel so incredibly special, every time... The rooms are luxurious, the hotel is kept in great condition and always spotless...

...It is not acceptable for a customer to be locked out of their room at midnight... Neither were there typical amenities provided with the room wait for the price : Rate was around 2400 AED or over 650 USD a night for a conference !!!...

...(Cinema,kids club additional charge) Room: we had 2 large connecting rooms. Rooms were outstanding, the only concern I would say was I had a constant leak in the shower cubicle and foul smell eminating from the bathroom for two days straight however this was more or less resolved as soon as I raised it... Food & beverage: We opted for breakfast with room...

...We had a city view room on the 12th floor which was lovely and the view of the city was amazing, especially as the sun sets in the evening, the Burj Khalifa stands proud in the distance...

...Housekeeping do a great job, the rooms are always cleaned to a high standard so thank you to those members of staff too, you all made us feel welcome and a valued guest...

...For our first few nights here we had a huge room facing the pool and creek park which was lovely and then for our additional nights (after the Maldives) we had a slightly smaller but a newer/refurbished room where you could see the Burj Khalifa in the distance...

...We had half board but we were only aloud to eat in the buffet for free but of course they serve same food every night & I couldn’t do that for 14 days . So we went to the pepper crab one night food was good prawns & muscles to start both had red snapper sides rice & noodles 2 glasses of wine & a bottle of fizzy water came to £272 pounds I nearly fell through the floor ... So we paid & I rang a friend who is the concierge at the kempinski hotel who had a few words with our hotel ... We’ve been to Dubai 6 times now & really do love it their but after this experience & the way everything is so expensive I don’t think I will be returning so disappointed...

...Overall it’s worth the money, but I am a fan of swimming and sunbathing, so the experience in the dirty pool was not really impressive...

...The restaurant buffet has very limited hours 6-8pm and the food seemed to repeat itself every other day so we spent over 4000 aed on room service and eating out as we got very bored and so did the children...

...Putting a bouncy castle up in direct sunlight and doing 1 hour of games is not a kids club... We asked whether we could extend our room as our departure wasn’t until 3am the following morning, they offer us to pay for an extra night or, if we wanted it until 6pm to shower after the pool we could pay around £120 for the pleasure... The waiting staff in the restaurant were nice and the hotel is aesthetically pleasing, but we wouldn’t stay again and having visited Dubai several times, this has been our worst stay...

...The hotel is 10 mins from the airport which is great but you will need taxis to the main attractions - we spent a lot on taxis during our stay...

...The overall location for the cost was very good. If you want to visit the palm area alot then its around 35 mins away in a Taxi and the cost is also very good... on the 4th night we were really annoyed by this and did complain...

Most people assume when they hear "Dubai" that this is super expensive and not value for money, the Wyatt Grand Hotel presented some of the highest standards I had seen in my extensive travels...

...We were Half board plus, buffet breakfast, dinner, and alcohol and non alcohol drinks during dinner for two hours. Although buffet style, the quality of food is high... The poolside restaurant and bar serves high quality food and drinks at high quality Dubai prices...

...We chose to upgrade our room on arrival, and for an extra £400 it probably wasn’t worth it... The beds are very comfortable, the linen is lovely... The drinks package, is 100 aed for unlimited beer, sparkling wine etc is worth doing if you fancy a drink with dinner... We found it very strange that a hotel of that size only serves soft drinks from bottles, meaning that things like a pepsi or 7up were often flat and without fizz, annoying if you’ve paid £8 at the pool for one!...

...A simple coffee and cake could be a bit pricey but you can't expect it to be less in a 5 star hotel...

I spent 3 nights at this hotel, as part of attending a conference, the costs were covered by a third party, however I have to say the hotel has spectacular rooms, compensating for the lack of stunning dubai skyline views, restaurants have very limited open buffet variety, I had a 250 dirhams Dinner coupon, I wanted to try the Italian restaurant dinner, The staff kept reminding me for at least 3 times, that there will be exta costs exceeding the coupon value, which was fine by me at first, but after a while I felt unwelcomed and uncomfortable, especially when they told me they will charge me on site not on hotel checkout , I had a professional attire, but yet I truely felt like being treated as someone who stole a dinner coupon for a free meal... On tha last day of the conference, during breakfast, A staff member gave me and pretty much everyone else a "bon voyage" cake with a card, and a request to recommend these staff members to the management, who by the way didn't do anything special duringy stay, and it was my first time seeing them, the cake was already offered to everyone checking out on the last day of the conference, To be honest, I never appreciate these cheap trick for staff appreciation for non-existant efforts I was alone without my family, and wouldn't think of revisiting this hotel again with them, It is suitable for short business trips...

...We just received an email asking for nearly an extra £1,000 British pounds for a mandatory gala dinner for us and our children... We already have plans with family and friends but the blunt email states this is taken at check in if you do not follow the link beforehand to make payment...

...Local phone call charged was overpriced - was shocked as would have used my UK mobile instead which would have been cheaper! paid approx AED60 (£15) for local call...

...Key issue is company never received the conference rate .. despite it being discovered upon second evening this was the case... Despite having paid check in deposit... Neither were there typical amenities provided with the room wait for the price : Rate was around 2400 AED or over 650 USD a night for a conference !!!... Online rates were showing a third of this rate ..all dismissed by the desk manager...

...It’s well located between the airport, central Dubai, the Marina and Festival City areas, all easily reached by inexpensive taxis...

...The hotel is in a really good location - 10 mins from the airport approx £10 in a taxi. The metro station is just a 5 minute walk away from the hotel and you can travel to virtually most of Dubai on it, it’s also a cheaper way to get around...

...This hotel is everything that we hate about this type of hotel , it’s run the same as an all inclusive Spanish hotel . We paid for a club room but it was closed ... We had half board and the food in the evenings is second rate and everything is cold ... The pool area is rammed with children running around , we have stayed in Dubai many times at different hotels and this is the worst one we have stayed at ... This was for our 40th Anniversary so it makes it even harder to except ...

The valet staff very friendly, hotel very grand very clean, the checkin staff friendly and speak english well, quick check in, be warned/aware that there is a £1000 deposit per room asked for when you check in, and also city tax of around £44 approx per room payable at check in, large clean comfertable modern rooms, bathroom amenities DO NOT include tooth brushbrush toothpaste shaving gel or shaving blades, BUT you do get shower gel shampoo conditioner body lotion HOW ever the shower gel & shampoo conditioner are nothing special, personally i would bring your own, room service staff super friendly and clean rooms every morning, any issues you have hotel staff deal with it quickly, the breakfast buffet is plenty continental type, again staff there super friendly staff all over the hotel go way out to make you feel welcome, very attentitive, maybe one of the best customer service in dubai, in house restaurants and cafeterias are nice too slightly over priced but then that would be expected being in house, nothing negative to say in out 2 week stay here family of 8 inc 2 kids 2 & 1 albeit the kiddy tantrams 🤣, if anyone is reading this and stayed here between 1/9/22 14/9/22 and was made to jump at breakfast by a chilf screaming i apologise 🤣...

...However, it is not cheap, but as long as you are aware that food and drink is expensive, you will have a great time at this hotel...

...We are food fussy and mega foodies in our family but really enjoyed the main buffet restaurant (Market place) for breakfast and dinner, so much choice,great quality.fresh pizzas and steaks cooked.you can pay only in market place £20 for unlimited drinks for 2 hours, 6pm-8pm .that’s reasonable considering most (alcoholic)drinks cost £12 each... The only downside is we were full board, but couldn’t use the poolside bar to order food,we had to dress and head into market place then back out to the pool... The pharmacy on site sold everything you would need at reasonable prices too... Dubai mall is 15 mins away & cost just £6 in a white taxi there.the Atlantis on the palm is 25 mins in a white taxi (black ones are expensive) costs £16 one way which is reasonable... Over the road is a big kids entertainment area with arcades,soft play,cinema and sports bar,you need to pay additional fees to use this...

The hotel is 5 star ⭐️ and deserves it, the finishing, the rooms, the bed sheets were so soft and silky. All of the hotel is very clean and modern, great staff at valet parking and the breakfast was delicious with good service!...

...In the pool area it was great that Kamil recognised us from our last visit and we would often find our sun beds made up for us when we arrived at the pool. Around the pool the service was also great, staff would come around with frozen face towels to keep you cool, scented face spray, as well as cleaning our sun glasses !... Also there was iced mint water continuously available to keep you hydrated... Lastly the rooms were very clean, spacious and quiet luxurious...

...our rooms was cleaned everyday even sometimes without asking we felt very comfortable with leaving our belongings out even our important belongings without any hesitation... the hotel is bouji classy elegant and extremely clean !...

...From the cleanliness of the hotel and rooms, to the selection of food at the Market Cafe, nothing can be faulted... Thank you to the cleaning and pool staff and restaurant staff including Faiz, Robin, Simon and Deepenti for another wonderful stay...

...Instead, there is now a beautiful green Kids Play area... A laundry room with washing machine and dryer (for a fee) would be the icing on the cake...

...Very lovely clean and spacious rooms. You can tell the hotel has a high standards as before they allocate a room they have someone do a walk through and they double check everything is perfect...

...It offers guests a nice and spacious garden with a large, well-kept and very clean swimming pool...

...Rooms are spacious and spotless, nothing is too much if you need anything, the pool attendants make you very welcome, as do the entire team...

...Large, well equipped bathroom with bath, separate shower, separate toilet and two sinks... It is clean and well maintained, life guards and pool attendants everywhere, toilets, lockers and showers...

...The rooms were clean and well-maintained, It was our second stay at Grand Hyatt Dubai and I would highly recommend this hotel for any travelers looking for an unforgettable experience...

...The hotel is clean, well run and highly efficient... The hotel rooms are spotless and I cannot speak highly enough of the quality of the resort overall...

...Super clean rooms, public places, wide choices of breakfast food and drinks, believe 4 restaurants inside Room was spacious for 2 people, had all set with many amenities and comfortable bed with a great view on the city There’re 2 pool with as well sauna & beauty wellness shop, pharmacy A big thanks to all the staff working there that made an incredible stay to remember forever in my life A special thanks to: Roshen, Lucky, Daphne, Karan, Hazeem, Rohan, the pool staff and breakfast hosts Definetely coming back...

...The rooms were great, some interconnecting but all really spacious, clean and amenities stocked throughout our stay... The spa was clean and staff pleasant... The pool are was clean and loungers laid out in various places and spaces with clean towels close by...

...The hotel is well kept and extremely clean... Out of time room cleaning really impressed me... Owing to my father age we needed bathrooms cleaned more often and the staff were always ready to provide the service...

...The house keeping team is also very courteous and prompt. cleanly ness and ambiance of the hotel is perfect...

...The experience began when we were greeted with warm smiles after disembarking from our airport transport and rapidly escorted inside into the air-conditioned comfort of the hotel foyer whilst our luggage was taken care of... The pool area and pool bar, fantastic staff, the breakfast areas fantastic staff, reception/concierge and door attendants fantastic staff and housekeeping staff fantastic too...

The valet staff very friendly, hotel very grand very clean, the checkin staff friendly and speak english well, quick check in, be warned/aware that there is a £1000 deposit per room asked for when you check in, and also city tax of around £44 approx per room payable at check in, large clean comfertable modern rooms, bathroom amenities DO NOT include tooth brushbrush toothpaste shaving gel or shaving blades, BUT you do get shower gel shampoo conditioner body lotion HOW ever the shower gel & shampoo conditioner are nothing special, personally i would bring your own, room service staff super friendly and clean rooms every morning, any issues you have hotel staff deal with it quickly, the breakfast buffet is plenty continental type, again staff there super friendly staff all over the hotel go way out to make you feel welcome, very attentitive, maybe one of the best customer service in dubai, in house restaurants and cafeterias are nice too slightly over priced but then that would be expected being in house, nothing negative to say in out 2 week stay here family of 8 inc 2 kids 2 & 1 albeit the kiddy tantrams 🤣, if anyone is reading this and stayed here between 1/9/22 14/9/22 and was made to jump at breakfast by a chilf screaming i apologise 🤣. The pool area is huge and clean and half of it deep 2.0 meters, the childrens pool is good and big, and entertaining esp for the bigger kids 🤪...

...Huge bathroom with a great shower & seperate toilet. Fresh fruit & bottled water available every day... We spent most days at the pool which is very large, cleaned every day with plenty of sun loungers, sun umbrellas & towels provided...

...The hotel is spotless clean, the breakfast and dinner offering caters for everyone and there is always something new to try... Housekeeping do a great job, the rooms are always cleaned to a high standard so thank you to those members of staff too, you all made us feel welcome and a valued guest...

Grand Hyatt Dubai impresses with the superior service, beautiful interior design of the hall area, clean and comfortable rooms with all necessities, outstanding breakfast, a number of excellent restaurants located on the ground floor converted into a garden with plants, a creek, and walking paths...

...little noise but not too bad 10 mins walk to Metro and on bus route 10 mins walk to Wafi Mall Would recommend...

...There is no noise at night, one pool is being renovated which we dd not know about but there are still others to choose from...

...Construction noise was not too bothersome and definitely cannot be heard from the rooms...

...Then there was the noise of the building works which was only drowned out by the noise of the peacocks...

...First room we got had a bit of noise at night from outside and Nora at the front desk was very helpful to address it immediately and changed our room to a very quiet one as I asked...

...The noise over the construction fence from diggers (beeping and banging) by the pool area was abysmal...

The hotel itself is located near the airport so only 10 minutes in a taxi... The beds are very comfortable, the linen is lovely... Dinner is served 6-8 and if you arrive around 715 onwards, you’ll find things aren’t replenished... We found it very strange that a hotel of that size only serves soft drinks from bottles, meaning that things like a pepsi or 7up were often flat and without fizz, annoying if you’ve paid £8 at the pool for one!... We would like to give a special shout out to Nadi and Lissa...

I stayed for three nights with my wife and 2 year old toddler and this hotel is unbelievably amazing in EVERY way... Chefs would meet any specific requests that you had, including garlic and cheese naans, dosa etc... Moreover, the staff in the restaurant were incredible - special shout out to Noyal and his team who kept coming over to ensure that we had everything and even fetch items for us... And they kept flowing the alcohol too, which was complimentary during dinner... Only negative I would say was the check in process - it could have been smoother...

We had a lovely stay at Grand Hyatt Dubai. Nice, clean and big rooms... Friendly staff both at the pool and in the restaurants... We had halfboard and asked a waiter at the dinner if alcoholic beverages were included, she said it was not...

I had some reservations about this hotel being it wasn’t in the usual spots we stay at (Jumeriah beach, the palm and Dubai Marina), however the staff have completely turned my assumptions around and the facilities have been wonderful for our young family... The poolside food and drinks we have ordered has been freshly prepared, and when I requested healthier versions for my daughter ie mashed potatoes instead of fries they catered for these... We stayed here half board, and Rajeev and his team were amazing ensuring we and other guests staying here were well looked after... The service and hospitality here is consisted, warm and personal...

...The staff are incredibly attentive and make you feel very welcome and valued as a customer... The drinks package was great, the amazing restaurant staff ensured that your glass was never empty!... Shivam, Rhi, Rajeev and Noyal took great care of us in the restaurant and made every breakfast and evening meal a great experience for us... Our daughter (working in Dubai) joined us for dinner on many occasions and she was made to feel very welcomed too... The hotel is in a really good location - 10 mins from the airport approx £10 in a taxi... I have absolutely no hesitation in recommending this hotel and we will definitely be returning - I’ve already started looking for a return visit!...

...The staff are amazing, everyone really friendly, always help and assist. Food on breakfast and dinner in both restaurants we have been eaten are top quality, at the pool side always had staff to make sure u r ok, or need anything... U didn't have to move a finger as everyone was before u though next to u asking if u need anything... The taxis outside always wait for u the guys always have been a proper gentleman... We r in bangkok atm and already missing the high standard of hotel and staff there... Everyone been always smiling, on the last evening we receive call to room see if we ok and neee anything, they brought us bowl of fruit to room and on last breakfast we receive lovely cake with card saying "thank you etc" lovely gesture which never going to be forgotten...

...We stayed here for a week in October 2022 with family and it was 10/10. We arrived late in the evening and reception were waiting for us and had the inter-connecting rooms we had requested ready for us... Our luggage and fold away bed were delivered quickly... The staff that worked by the pool always ensured everyone had a sunbed no matter what time they arrived and were very attentive... Life guards kept a watchful eye on the pool... We are in the Market Cafe every evening and both staff and food were excellent... Drinks were good and refreshed as soon as we had finished... They are waiting for their alcohol licence and said they would do discounts for hotel guests to bowl soon... Taxis were always available and cheap...

...The hotel holds a large capacity of guests but the team always manages to caters to our every whim, making us feel so incredibly special, every time... He has welcomed our family to the hotel for many years and makes it a special experience with each and every visit... The entire team from the buffet restaurant Market Cafe (Shivam, Bek, Nadi, Simon, Mahmoud, Faiz and everyone) to our beautiful welcoming dancing friend at Reception to Ram and Lucas in Conceirge, to the guys by the pool and the terrific team who made our room a wonderful place to return to each evening...thank you to you all... This is an excellent family hotel which we have visited with our children and our parents... The rooms are luxurious, the hotel is kept in great condition and always spotless... The pool area is large with numerous beds and spots to relax and also has a safe children's pool area with slides and water frame, for families with young children...

Cannot fault the staff, too many great staff to mention individually as all were so good. Breakfast and lunch deal was great value and staff ensured your glass was always filled in the evening... I didn’t think upgrading to the executive club was worthwhile as other hotels have provided better refreshments... Location was not great, so a shuttle service to the beach or more frequent trips to the mall would have been awesome... Wifi voice calls did not work until you downloaded the free VPN app...

Our recent stay exceeded our expectations at all times. The culture of the hotel was that everyone strives to give the customer the best experience and leave them wanting for nothing... Immaculately clean, well maintained, and staff who appear to enjoy working there, and feel valued...

...Daphne at Check In was excellent and made sure our room was to our liking. The staff in the buffet restaurant were very attentive including Pratap and Karan and the food was plentiful and fresh with lots of breakfast options... The pool staff and facilities were also excellent... You are walking distance to the MRT which takes you just about everywhere and is easy and very efficient... I would recommend this hotel to anyone looking for a stopover option near enough to the airport...

For the lead up period to the event there was exceptionally poor communication between my company, conference organisers and the Grand Hyatt hotel. Key issue is company never received the conference rate .. despite it being discovered upon second evening this was the case... Desk manager chose to argue unprofessionally with the customer despite a clear and valid gap identified between customer and service provider expectations...

...The hotel is well located and is fairly close to the airport, which was a benefit to us, traveling with a small child... The staff is very attentive and looks after their guests... I would like to positively mention the kindness an helpfulness of the restaurant staff, especially Kajol, Sridher, Clariss and Obaidul... They delighted us with special attention and each day made sure, that our beloved son would feel relaxed and e.g... Their passion for customer experience was obvious and is a big plus for the hotel...

The Grand Hyatt Dubai offers exceptional personal service, attention to detail, and the staff make you feel they genuinely want to help you... Thank you Grand Hyatt team...

...From the moment my wife and I arrived at the hotel we were overwhelmed by the standard of customer service delivered by the hotel employees. The experience began when we were greeted with warm smiles after disembarking from our airport transport and rapidly escorted inside into the air-conditioned comfort of the hotel foyer whilst our luggage was taken care of... The check in experience was equally impressive, friendly professional an efficient... It became very clear very quickly that we would greeted and dealt with in this manner wherever we ventured in the property... The pool area and pool bar, fantastic staff, the breakfast areas fantastic staff, reception/concierge and door attendants fantastic staff and housekeeping staff fantastic too... The hotel easily lives up to its 5 stars, it is fabulous, but it is the staff that make it a 5 star experience, they create a magical intimate environment in the magnificent grandeur!...

...Staff top class service . The reception team under mr Siddhart rooms director miss Dana mr sherif very hospitable during our stay ... The concierge team of mr naseer zain attended to all our needs promptly ... Last but not least the Fb outlets andiamo excellent italian food staff ishan , Himanshu kataria his team did a great job always iz the indian outlet top food wox super nice asia outlet all under supervision of mr Benny and Faisal and team always took good care of us and the chef aftab and his team cook delicious indian food ... The collective by market cafe excellent for buffet breakfast and lunch and in panini the coffee shop mr mangal and his team make you feel very hospitable and the sandwiches salads are my favorite... The Fb managers of the hotel the two gentlemen both by the name mr Fredrick take good care of the guests and if one likes Lebanese food Awatar is one of the best Lebanese food for me in town ... Mr rohita pradeep Eam of grand hyatt long term acquaintance made us feel very welcome ... The hotel rooms are to class the swimming pool the gym and the spa excellent...

The valet staff very friendly, hotel very grand very clean, the checkin staff friendly and speak english well, quick check in, be warned/aware that there is a £1000 deposit per room asked for when you check in, and also city tax of around £44 approx per room payable at check in, large clean comfertable modern rooms, bathroom amenities DO NOT include tooth brushbrush toothpaste shaving gel or shaving blades, BUT you do get shower gel shampoo conditioner body lotion HOW ever the shower gel & shampoo conditioner are nothing special, personally i would bring your own, room service staff super friendly and clean rooms every morning, any issues you have hotel staff deal with it quickly, the breakfast buffet is plenty continental type, again staff there super friendly staff all over the hotel go way out to make you feel welcome, very attentitive, maybe one of the best customer service in dubai, in house restaurants and cafeterias are nice too slightly over priced but then that would be expected being in house, nothing negative to say in out 2 week stay here family of 8 inc 2 kids 2 & 1 albeit the kiddy tantrams 🤣, if anyone is reading this and stayed here between 1/9/22 14/9/22 and was made to jump at breakfast by a chilf screaming i apologise 🤣... We as a family had a blast here and would like to thank all the hard working staff from valet all the to the pool attendants and gaurds, book without hesitation this place is a gem 10* and above...

Sumptuously built (40,000 m² rainforest in the Atrium) and superbly serviced... When added to herds of attentive staff then one feels special... A delightful two night stay en route Australia -U.K. hard to find any issues so I’ll not quibble and recommend this without reservations...

...The staff here were brilliant, you would have 4 people taking care of your table, the moment you finish food or drinks they replaced it for you.they would bring surprise desserts over for us or the kids,was lovely personal touches.10 star service by this team who took care of us;Rizan,hazem,angelica,Lissa,ahmed,Shrida,Bikal,simon,Arun,Julie,Hasnat, and amazing chef Mazood , my daughters were crying when we left the hotel because these staff team treated them like royalty, never had service like it anywhere and we’ve stayed in some lovely hotels , we loved the hotel, the tropical atmosphere with all the trees inside.so many lifeguards, they were brilliant and keep there eye on everyone especially little ones,you could completely relax... The al a carte restaurants had amazing food, although sadly lacked atmosphere or personal attention, the waiters all seemed stern and moody…which was a shame... The pharmacy on site sold everything you would need at reasonable prices too... Overall this hotel and service was amazing and probably not one that many families would gravitate too when looking online, it’s so family freindly and perfect for a holiday .we would love to come back again!!!!...

...Before I Start with the review, I would like to start with thanking Concierge stuff member name Roshan, man thank you so much for everything you did, you took the customer service to another level, I am so glad to see how serious you take your job and how well you respond... I am really glad to see you promoted and I have no doubt you will go even further... Fabulous hotel in a fantastic location with the best staff in the hospitality anywhere!... From the moment you arrive to the moment you leave this fantastic group of people make you feel valued, go over and beyond to help and make you feel like your in a home from home... I would like to thank everystuff member from Valet Parking Room Service Computer center Girl Concierge Stuff Spa and Gym Stuff Our waiters from the breakfast resturant was great especially Abhishek, would really thank him for everything he did...

The hotel itself is located near the airport so only 10 minutes in a taxi. We chose to upgrade our room on arrival, and for an extra £400 it probably wasn’t worth it... The beds are very comfortable, the linen is lovely... However, we felt the kids pool was very tired, pool was in need of an upgrade, and the ant problem wasn’t great... Dinner is served 6-8 and if you arrive around 715 onwards, you’ll find things aren’t replenished... The drinks package, is 100 aed for unlimited beer, sparkling wine etc is worth doing if you fancy a drink with dinner... We found it very strange that a hotel of that size only serves soft drinks from bottles, meaning that things like a pepsi or 7up were often flat and without fizz, annoying if you’ve paid £8 at the pool for one!... With a few of the above points addressed, the hotel could probably be excellent...

I stayed for three nights with my wife and 2 year old toddler and this hotel is unbelievably amazing in EVERY way... Room was newly renovated and was absolutely stunning... There were several pools areas with slides and really nice for toddlers and older children too... Breakfast and dinner: they were both set on buffets but we’re themed with over five (or more) different countries (India, Lebanese, Arabian, English etc) and the variety and quality was vast and amazing... Chefs would meet any specific requests that you had, including garlic and cheese naans, dosa etc... Moreover, the staff in the restaurant were incredible - special shout out to Noyal and his team who kept coming over to ensure that we had everything and even fetch items for us... And they kept flowing the alcohol too, which was complimentary during dinner... Overall, an amazing stay and we will definitely returning here soon...

...The neat atmosphere and cleanliness, the equipment of the room and bathroom (nothing was lacking), the great attention and friendliness of the staff, who fulfilled our wishes to our complete satisfaction, especially Mr. Mahmoud, Mr. Pyatap and Mr. Jovin and other staff in the breakfast and all other areas. The breakfast buffet was exceptionally varied and diverse, the food freshly prepared and tasty...

...I had some reservations about this hotel being it wasn’t in the usual spots we stay at (Jumeriah beach, the palm and Dubai Marina), however the staff have completely turned my assumptions around and the facilities have been wonderful for our young family. We have had a great time using the various pools to choose from, taking a break from the heat and walking around and visiting the shops inside the hotel, as well as the grand club room for refreshments... The poolside food and drinks we have ordered has been freshly prepared, and when I requested healthier versions for my daughter ie mashed potatoes instead of fries they catered for these... We stayed here half board, and Rajeev and his team were amazing ensuring we and other guests staying here were well looked after... Despite being half board we wanted a change and with so many restaurants we were spoilt for choice... We also went to their Awar Lebanese restaurant for shisha and drinks... But it was lovely to sit on the balcony with the warm breeze... The service and hospitality here is consisted, warm and personal...

...Everything about the Grand Hyatt is fabulous. The staff are incredibly attentive and make you feel very welcome and valued as a customer... The food in the Market Cafe is excellent, providing an immense variety of international cuisine... The drinks package was great, the amazing restaurant staff ensured that your glass was never empty!... Shivam, Rhi, Rajeev and Noyal took great care of us in the restaurant and made every breakfast and evening meal a great experience for us... Our daughter (working in Dubai) joined us for dinner on many occasions and she was made to feel very welcomed too... The hotel is spotlessly clean and the hotel facilities and grounds are very well maintained... We had a city view room on the 12th floor which was lovely and the view of the city was amazing, especially as the sun sets in the evening, the Burj Khalifa stands proud in the distance... The hotel is in a really good location - 10 mins from the airport approx £10 in a taxi... The metro station is just a 5 minute walk away from the hotel and you can travel to virtually most of Dubai on it, it’s also a cheaper way to get around... I have absolutely no hesitation in recommending this hotel and we will definitely be returning - I’ve already started looking for a return visit!...

Perfect location close to burj khalifa and the airport but still with a tropical holiday feel. The pool and pool area are fantastic as is the tropical garden in the hotel lobby... The rooms are very plush but the hotel could do with a slight revamp in places to keep up the exclusive feel...

This is our 2nd stay in this large modern hotel on a big plot with well laid out gardens and surroundings. There is an elaborate indoor water feature with tropical plants and fish... Our room was on the 5th floor, a decent size and well fitted out with top quality finishes... Our booking included breakfast and evening meal in the Collective restaurant which is an ever changing extensive buffet...

Came to Dubai for 4 days as a quick stop on way to Thailand for my mum 60th birthday present, the hotrl in his self is amazing, high quality of rooms, decorations. The staff are amazing, everyone really friendly, always help and assist... Food on breakfast and dinner in both restaurants we have been eaten are top quality, at the pool side always had staff to make sure u r ok, or need anything... U didn't have to move a finger as everyone was before u though next to u asking if u need anything... The taxis outside always wait for u the guys always have been a proper gentleman... We r in bangkok atm and already missing the high standard of hotel and staff there... Everyone been always smiling, on the last evening we receive call to room see if we ok and neee anything, they brought us bowl of fruit to room and on last breakfast we receive lovely cake with card saying "thank you etc" lovely gesture which never going to be forgotten...

...We arrived late in the evening and reception were waiting for us and had the inter-connecting rooms we had requested ready for us. Our luggage and fold away bed were delivered quickly... Breakfast each morning was in either in the main buffet or Andiamo... The staff that worked by the pool always ensured everyone had a sunbed no matter what time they arrived and were very attentive... Life guards kept a watchful eye on the pool... We are in the Market Cafe every evening and both staff and food were excellent... Lots of food choices and my son loved having a freshly cooked Pepperoni pizza delivered to the table... Drinks were good and refreshed as soon as we had finished... There is a new bowling alley within the grounds and I would recommend it... They are waiting for their alcohol licence and said they would do discounts for hotel guests to bowl soon... Taxis were always available and cheap... Looks like they are developing the kids pool area into a Tropical themed water park soon so I look forward to visiting this...

Well Grand Hyatt Dubai?... The hotel holds a large capacity of guests but the team always manages to caters to our every whim, making us feel so incredibly special, every time... The amazing buffet breakfasts and dinners along with the several other more intimate restaurants on offer within the hotel ensure that there is something for everyone on the menu... The entire team from the buffet restaurant Market Cafe (Shivam, Bek, Nadi, Simon, Mahmoud, Faiz and everyone) to our beautiful welcoming dancing friend at Reception to Ram and Lucas in Conceirge, to the guys by the pool and the terrific team who made our room a wonderful place to return to each evening...thank you to you all... This is an excellent family hotel which we have visited with our children and our parents... The rooms are luxurious, the hotel is kept in great condition and always spotless... The pool area is large with numerous beds and spots to relax and also has a safe children's pool area with slides and water frame, for families with young children...

Our recent stay exceeded our expectations at all times. The culture of the hotel was that everyone strives to give the customer the best experience and leave them wanting for nothing... Immaculately clean, well maintained, and staff who appear to enjoy working there, and feel valued...

...Daphne at Check In was excellent and made sure our room was to our liking. The staff in the buffet restaurant were very attentive including Pratap and Karan and the food was plentiful and fresh with lots of breakfast options... The rooms were spacious and whilst the smog prevented a good view we could see the outline of Burj Kalifa... The pool staff and facilities were also excellent... You are walking distance to the MRT which takes you just about everywhere and is easy and very efficient... I would recommend this hotel to anyone looking for a stopover option near enough to the airport...

...Had a club room stay here for 5 days and couldn't fault a thing about the hotel. The room was much bigger than expected and also a great bathroom with double sink, with separate shower and bath... Great views towards the city as well... The selection and qualiity of foods available at both breakfast and dinner (dinner here a couple of nights which came with the club room) was impressive and didn't try anything I didn't enjoy, including a lot of things I would not normally have ordered... The pool area was also well used and thoroughly enjoyed it... From the concierge and room staff to the pool waiters and especially the staff at the market cafe they were immense... My glass at dinner was never empty We will be returning here just as soon as we can...

...The hotel is well located and is fairly close to the airport, which was a benefit to us, traveling with a small child. Nevertheless, you never hear the airplanes, which is good... The staff is very attentive and looks after their guests... They delighted us with special attention and each day made sure, that our beloved son would feel relaxed and e.g... be treated with some fruit or other delicious food... Their passion for customer experience was obvious and is a big plus for the hotel...

We were extremely happy with your service and hotel condition. The hotel is well kept and extremely clean... Regarding the staff, my father is old but we felt so good that the entire staff was extremely helpful and welcoming... Owing to my father age we needed bathrooms cleaned more often and the staff were always ready to provide the service... Right from the arrival to the check out all services were outclass...

...The experience began when we were greeted with warm smiles after disembarking from our airport transport and rapidly escorted inside into the air-conditioned comfort of the hotel foyer whilst our luggage was taken care of. The check in experience was equally impressive, friendly professional an efficient... The pool area and pool bar, fantastic staff, the breakfast areas fantastic staff, reception/concierge and door attendants fantastic staff and housekeeping staff fantastic too...

Super nice hotel luxury and grand. Staff top class service ... The reception team under mr Siddhart rooms director miss Dana mr sherif very hospitable during our stay ... The concierge team of mr naseer zain attended to all our needs promptly ... The collective by market cafe excellent for buffet breakfast and lunch and in panini the coffee shop mr mangal and his team make you feel very hospitable and the sandwiches salads are my favorite... Mr rohita pradeep Eam of grand hyatt long term acquaintance made us feel very welcome ... The hotel rooms are to class the swimming pool the gym and the spa excellent...

The valet staff very friendly, hotel very grand very clean, the checkin staff friendly and speak english well, quick check in, be warned/aware that there is a £1000 deposit per room asked for when you check in, and also city tax of around £44 approx per room payable at check in, large clean comfertable modern rooms, bathroom amenities DO NOT include tooth brushbrush toothpaste shaving gel or shaving blades, BUT you do get shower gel shampoo conditioner body lotion HOW ever the shower gel & shampoo conditioner are nothing special, personally i would bring your own, room service staff super friendly and clean rooms every morning, any issues you have hotel staff deal with it quickly, the breakfast buffet is plenty continental type, again staff there super friendly staff all over the hotel go way out to make you feel welcome, very attentitive, maybe one of the best customer service in dubai, in house restaurants and cafeterias are nice too slightly over priced but then that would be expected being in house, nothing negative to say in out 2 week stay here family of 8 inc 2 kids 2 & 1 albeit the kiddy tantrams 🤣, if anyone is reading this and stayed here between 1/9/22 14/9/22 and was made to jump at breakfast by a chilf screaming i apologise 🤣. The pool area is huge and clean and half of it deep 2.0 meters, the childrens pool is good and big, and entertaining esp for the bigger kids 🤪... We as a family had a blast here and would like to thank all the hard working staff from valet all the to the pool attendants and gaurds, book without hesitation this place is a gem 10* and above...

Sumptuously built (40,000 m² rainforest in the Atrium) and superbly serviced. We had a twin room on the 7th floor which was generously proportioned and very comfortable... When added to herds of attentive staff then one feels special...

We stayed at the grand Hyatt for 10 days, always a gamble trying a new hotel, took us a day or so to get used to how big the hotel was but when we worked out where the pool/restaurants all were we really enjoyed it. We are food fussy and mega foodies in our family but really enjoyed the main buffet restaurant (Market place) for breakfast and dinner, so much choice,great quality.fresh pizzas and steaks cooked.you can pay only in market place £20 for unlimited drinks for 2 hours, 6pm-8pm .that’s reasonable considering most (alcoholic)drinks cost £12 each... The staff here were brilliant, you would have 4 people taking care of your table, the moment you finish food or drinks they replaced it for you.they would bring surprise desserts over for us or the kids,was lovely personal touches.10 star service by this team who took care of us;Rizan,hazem,angelica,Lissa,ahmed,Shrida,Bikal,simon,Arun,Julie,Hasnat, and amazing chef Mazood , my daughters were crying when we left the hotel because these staff team treated them like royalty, never had service like it anywhere and we’ve stayed in some lovely hotels , we loved the hotel, the tropical atmosphere with all the trees inside.so many lifeguards, they were brilliant and keep there eye on everyone especially little ones,you could completely relax... The hotel rooms include a dining area which is lovely, although the rolled in two portable beds for our daughters which made the room very tight for a family... The pharmacy on site sold everything you would need at reasonable prices too... Over the road is a big kids entertainment area with arcades,soft play,cinema and sports bar,you need to pay additional fees to use this... Overall this hotel and service was amazing and probably not one that many families would gravitate too when looking online, it’s so family freindly and perfect for a holiday .we would love to come back again!!!!...