This is a lovely hotel with an old world feel. Staff are also very friendly. We only had one night before we embarked on a cruise. We had been booked in for some months and arrived around 9.30 pm. It wasn't until we showered and tried to use the facilities that we discovered we only had one towel, the TV did not work, and nor did the air conditioning. Having travelled for a day and a half we were too tired to follow up. The next morning we discovered we were given a single room, not a double, as booked and paid for. We were given more towels but it really was too late by then. Sad.
Need to work on toiletries and kitchen assesories. No Indian TV channel in the hotel. Only one south Indian dish in breakfast daily.kitchen have poor assesories. No hand towels no bath mat in bathroom. No sleeper. Even there tour guide advisor are very costly more than double.
Have been staying here for over 10years. The services have gone down from the days of Taj. Towels torn and old. No face towels, just bath towels. Breakfast boring. Not properly set. Food cold, though set on warmers, had to ask food be microwaved. I think i have to move on. Not coming back.
The staff is really awesome! They were very help full with everything and very welcoming.. we did one of the tours provided by the hotel because we only has 1,5 days in Dubai and we wanted to go to the “must sees” and it was a very good decision! Breakfast is good with very options. Everything was also very clean. Very good quality-price!! Awesome food in the restaurant !
Yes this hotel is one of the best options for family with kids in Deira dubai. No bars no clubs and no any girls guests are allowed. Though the hotel is older one but really very good location and very near to rigga road I called rigga road as food street of Deira dubai. Rooms are old furniture is also old but very big rooms specially apartments are best choice for families. This hotel also nearby wholesale markets and near for dolphin show place. Hotel staff is good cooperative and you can find good options for in house dining as well. But keep in mind that hotel is not renovated nor new furniture.
On arrival we asked to pay extra for tourists fees while I booked all charges paid, then 300 dhs blocked from credit card as a deposit so I won't run away from them. Awful breakfast, no variety, same food everyday , the waiters just tired and overworked, no smile all grumpy. You got to ask for food when they run out there is no one to check. Also second lots coming not fresh . Old croissants. I hated them. The two good points are: Room Size and Location. The hotel need serious refurbishment. It's old looking room with old 32 inch TV from samsung first made maybe 20 years ago. The pictures on the walls so weird. Not sure who's choice that could be. I don't know who give them 5 Star its diffinatly below 3 stars for me . A big disappointment. I do not recommend this hotel to any of my friends and family. I rather chose crown plaza , alghurair which are in real fact 5 star with 5 star services .…
Rooms are cheap and spacious for a reason... carpet feels dirty, i cant even walk on them bare footed... soap and shampoo are on a dispenser as if you were on an airbnb.. To top that, the sheets had blood stains on them...
Rooms were so clean and the service was available any time. The breakfast was so good and you could find any thing you need. Pool on roof is perfect and you can enjoy it any time you like. Also you can find night life around yourself.
Two of my friends are coming to dubai so I booked a 2 br apartment here to we can spend some quality time. Me and my friend checked in first and I was asked how many are we in total, I told the not so friendly staff that we are total of four like I declared in the booking but the two will come late, right away the staff said "no parties allowed". I didn't say we are going to have a party yet it seems like he assumed right away. So I let that go and proceeded to our room. Since we booked an apartment, we assumed that there will be kitchen stuffs like pans, plates etc. We brought food so we wanna heat it up but no microwave and a decent pan to use aside from the small old casserole. The kitchen is dirty so as the plates, glasses, spoon and fork (like there were never used and wash for such a long time, dusty). Also the beds and pillows are all worn out, not comfortable to sleep on. So two of my friends came and they went straight to went to your room". So i told them we are four like I said when we checked in, again they reminded me that we cannot accept anymore visitors since we are already 4! Like seriously?? even visitors? I mean, we are not expecting any visitors but hello??? all hotels allows visitors. They totally ruined our mood. We just had dinner and slept there cause we paid for it, but we didn't bother using their amenities because we are all annoyed. I stayed in so many hotels here in dubai and I must say, this is the worst experience I had, never again. …
Great hotel, nice people, the service was excellent, very clean and comfortable. Pricing is really good for the top services you get. Highly recommended for families or business trips. Don’t look no further