On a white sand beach in the JBR, Sheraton Jumeirah Beach Resort features a large outdoor pool and private beach area where guests can enjoy the perfect Arabian Gulf coastline. Right in the middle of Jumeirah Beach residence 'Walk' with great shopping and dining options, surrounded by landscaped Gardens that boast more than 200 Palm Trees. A resort haven, which combines relaxation with accessibility, is perfect for all business travelers, honeymooners, families and holidaying guests.
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Nestled in a prime location, the Sheraton Jumeirah Beach Resort is often celebrated for its picturesque sea views and spotless rooms, with recent modern renovations enhancing its appeal. While the hotel's vibrant atmosphere and exceptional staff service receive accolades, some visitors have encountered noise disturbances from nearby music and construction.
The range of dining options and beach access are popular among guests, though opinions on value are mixed, with critiques focusing on the all-inclusive package limitations and drink costs.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Reasonable
Cleanliness
Immaculate
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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Great welcome and very kind staff. Check in quick and clear. The property is located at the end of the beach, and suffers a bit 'the nearby skyscrapers that bring shade in motions at times of day (in summer it can be comfortable, less on cooler and windier winter days). Hearty breakfast, by the standards of the big chains: perhaps a little impersonal, for my personal taste. Notes: unfortunately the room was not ready to welcome us and our two boys: they were missing their two beds. At 3 am they came early to make up for it, but I think from a 5-star hotel it's a gross mistake... The whole room was prepared for only two guests (towels, slippers, toiletries, slippers ..), and of bathrobe we found only one. To improve the excellent renovation of the room I would add a room perfumer (blocked windows) and add some USB socket (only two places in the whole room). Phon socket outside the bathroom, not very comfortable. little space in the cupboards. Well organized lounge, friendly staff. However we were very good, the services offered are in line with the asking price 8which for the area is absolutely competitive)
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Considerate che gli spazi negli armadi sono pochi . Per due persone sicuramente sufficienti,...
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Very customer-oriented staff, its own small area, sun loungers on the beach, lifeguards help move the sun loungers. Food is not as abundant as in Turkey, but there is always something to eat and it is very tasty. The hotel is a little tired, but it is clear that they are watching and caring for it. Water and toothbrushes, body lotion were replenished every day, shower gel, shampoo and hair conditioner were in dispensers. By the way, the balm is good, it moisturizes the hair well. British sockets. but the socket at the dressing table accepts regular plugs just fine. Ironing board and iron in the room. No deposit was taken. On half board you can dine a la carte by prior reservation, but there is a special menu for a free dinner. You can change dinner for lunch. Drinks for dinner or lunch as usual are not included in the package. What I didn’t like was 46 dirhams for a glass of rose wine ((well, it’s too expensive for us, a can of cola is 22 dirhams, a glass of orange juice is 25 dirhams, a pot of tea is 22 dirhams. There is an exchange office near the hotel, but exchange offices in shopping centers are more interesting. The dollar to dirham exchange rate will vary depending on the year the dollar was issued and the denomination of the banknote. There is also a tram stop 5 minutes walk away. I recommend the hotel, you can combine a beach and sightseeing holiday.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Good afternoon! I want to write a little on holiday in the Sheraton. The hotel is undergoing renovations, which creates some inconvenience for leisure. It's mostly noise and dust, the smell of paint. Everyone is placed in rooms after renovation, which have modern lighting, air conditioning, new furniture. The room has everything, you don't have to bring soap and soap supplies. Towels are changed every day, water is given as much as you want. They clean every day. The food is very good, many different types of meat, salads, pastries and fruit. It's delicious. The sea in July is very warm, you can say it is hot, especially in the evening, bathed in the morning, in the evening in the pool, which was cooling. It was the only place to cool down a little. If the sun is in the haze and the wind, it's a little lighter, and so of course it's very hot. From 12 to 16, it's best to go to a cool room. No tours, but people do. Near the hotel is a walking area, beautiful promenade, many cafes and shops. There is a free shuttle from the hotel to the Mall of the Emirates. It's a big mall where you can shop well. On the whole, I enjoyed my vacation. Weary of the heat, but tolerable. The hotel's biggest plus is its own beach, a big green area. The friendly staff always tried to help, too. From the cons - pool water for money, had to go to the hotel for it, as in the heat is thirsty, and every time in a wet swimsuit to the air-conditioned room running, so much fun. There's some way to review the poolside customer service. Water in this climate should be everywhere and abundant and free regardless of the type of food. Near the pool, the tiles are dirty and all the dirt goes into the pool, which is not very nice either. During the day it is advisable to wash the tiles around the pool. There is simply no other alternative. It was a wonderful holiday, I'd go back to the Sheraton one more time.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sheraton Jumeirah Beach Resort in Dubai offers a convenient location, although Jumeirah is a bit distant from the airport, and the hotel sits at the end of The Walk. While the hotel's furnishings are somewhat dated, an update and modernization of the room infrastructure would be beneficial. The beds are comfortable, yet the chairs displayed water stains, and our minibar was disappointingly empty. Oddly, there was only one bathrobe despite our party consisting of two people. Room servicing wasn't performed daily, but each time it was done, complimentary bottles of water were replenished. A memorable encounter with a cockroach in our room, which sought refuge within a padded chair, prompted a swift room change. The staff immediately apologized, gifted us a complimentary fruit basket, and assured us of a forthcoming pest control treatment, but the unsettling experience left a lasting impression.
Breakfast proved to be rather basic, offering cheese, cold cuts, fruits, a limited selection of bread, various juices, and scrambled eggs, boiled potatoes, sautéed mushrooms, and vegetables. There was the option to order different coffee beverages. Notably, the breakfast personnel, particularly Manager Ari and Miss Steffie from Peru, were exceptionally accommodating. Their efforts to please were evident throughout, culminating in a farewell slice of cake and a photograph.
Accessing the pool or beach requires guests to collect towels from the spa, a inconvenience compounded by the absence of not always readily available loungers. The poolside mats are also less than pristine, and there is a lack of organization when guests vacate their poolside spots. Regrettably, the hotel neither provides water for guests nor arranges towels on loungers, a departure from the typical five-star Dubai hotel experience.
Although the beach is clean, the loungers' mats show signs of wear. Amid temperatures nearing 40 degrees Celsius, the absence of complimentary water is disappointing, soft drinks or ice creams cost 7 to 8 euros.
In summation, the breakfast restaurant staff and reception team merit five stars, unlike the facilities and poolside personnel. Regardless, gratitude is extended for the overall experience.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naleem Ariff, General Manager at Sheraton Jumeirah Beach Resort
Responded Aug 16, 2023
Dear kusicollor, We would like to extend our heartfelt apologies for the disappointing experience you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations, especially in terms of cleanliness, our food offerings and layout of our Recreation facilities. Please know that we take your concerns very seriously, and we are already taking immediate steps to address the issues you have raised. Our team is committed to ensuring that our facilities are impeccably clean and that our food offerings exceed the high standards we aim for. On a brighter note, we were truly touched to read your kind words about our dedicated team members Ari and Stefany. Their commitment to providing exceptional service is a cornerstone of our values, and we are thrilled to hear that their efforts positively impacted your stay. Rest assured, we will ensure that your praise is shared with them, as it will undoubtedly serve as motivation to continue delivering outstanding service to all our guests. We genuinely appreciate your honesty and patience in bringing these matters to our attention. We understand the importance of a flawless guest experience, and your feedback helps us learn and grow as a hotel. As a gesture of our commitment to your satisfaction, we would like to extend an invitation for you to return to our hotel in the future. We are confident that we can regain your trust and provide you with the exceptional stay you deserve. Kind regards, Naleem Ariff, General Manager
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I risked going even after the negative reviews here and I didn't regret it one bit. We return to the hotel for the second time, after renovation everything became aesthetic: rooms, reception, main restaurant. The hotel is compact and has several restaurants. Very convenient location, walking along the promenade to Dubai Marina Mall 20 minutes walk, nearby jibiyar promenade (very convenient), its protected beach. All hotel employees are smiley, trying, constantly on the move. The kitchen is awesome, maybe there's not much choice like in Turkey, but everything is delicious and edible and meat and seafood is all there, I even had a one-year-old kid peel off the adult table. The sand on the beach is a bit dirty, but we've walked on other beaches-everywhere like this. There are no big waves in this hotel, but there is not a lot of dirt in the water like on other beaches. Very fond of the girl from the restaurant Dechen, will talk, spend, find a place, very cheerful, you can say decorated our holiday 👌 We arrived at 11:00 a.m., checked in immediately. Yes, there weren't enough sunbeds on the beach under umbrellas, lifeguards tried to find places, but tourists themselves will take towel sunbeds and come to lunch or don't come at all, you need to have and tourists some rules of decency. I'm coming back here. Don't believe all the bad reviews.
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked through Emirates holidays 2 weeks before departure. From arrival at 11pm, the staff couldn't have been more helpful and accommodating. The hotel is small, and excellently positioned at the quiet end of jumeirah beach - meaning easy access to the busy strip but also the beach was quiet, and very little outside disturbance. The renovations caused noise 9-5 but couldn't really be heard unless you were in your room, and the pool music drowned it out. The pool is a good size with swim up bar and kids pool, never any problem getting a lounger or towel and same on the beach. Vishal at the pool bar looked after us very well, and Talib from housekeeping was very attentive. The room was very comfy and spotless, lots of room amenities like toothbrush, razors, cotton buds, mouthwash came in handy. The breakfast buffet was small but lots of choice, much preferred over the school canteen type dining halls sometimes found in all inclusive hotels. The 24hour gym was always clean and quiet. We would certainly stay here again if we returned to dubai and would recommend over the bigger hotels in JBR
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naleem Ariff , General Manager at Sheraton Jumeirah Beach Resort
Responded Mar 20, 2024
Dear HettyC_11, It sounds like your experience with Emirates Holidays at the Sheraton Jumeirah Beach Resort was exceptional. The hotel's location at the quieter end of Jumeirah Beach, combined with easy access to the lively strip, offers the best of both worlds for travelers seeking a balance between relaxation and excitement. Despite the renovations causing some noise during the day, it's commendable that the hotel staff managed to minimize the disturbance, and the pool area with its swim-up bar provided a perfect retreat. It's wonderful to hear that Vishal at the pool bar and Talib from housekeeping provided attentive service, enhancing your overall stay. The well-appointed room with ample amenities, coupled with the variety offered at the breakfast buffet, ensured a comfortable start to each day. Furthermore, the availability of a clean and quiet 24-hour gym adds value for guests looking to maintain their fitness routine while away from home. Your endorsement of the Sheraton Jumeirah Beach Resort as a preferred option over larger hotels in the Jumeirah Beach Residence area speaks volumes about the quality of your experience. Should you find yourself returning to Dubai, it's clear that this hotel would be your top choice for accommodation. Thank you for sharing your positive feedback! Kind regards, Naleem Ariff Multi-Property General Manager
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A wonderful hotel, on one side there is access to the beach, on the other side there is access to the promenade and Dubai Marina. Quick check-in, clean rooms, excellent cuisine, polite staff. There is a free shuttle to Mall of the Emirates. 10 minutes to the metro. Small but very cozy area. The hotel is undergoing renovations, which did not interfere at all. This is the second time we have stayed at this hotel, we will definitely return. The rooms have good cosmetics, bathrobes, slippers, toothbrushes, beach towels in any quantity. With half board, lunch and dinner can be changed. There are several restaurants on site. We visited a Chinese restaurant - excellent cuisine, good pricing policy - 100 dirhams will fill you up.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip:Один из лучших клубный лаундж на джумейре
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good afternoon ! We stayed at the hotel from September 1-7, we really liked the hotel! The hotel is not new, but quite decent, cleaning service for 5, towels, bathrobes are all new and snow-white, very comfortable pillows and mattresses, this is also important for a comfortable sleep! The room had no balcony, the windows did not open, but there were no foreign odors! The hotel has its own territory, a swimming pool with cool water, a bar in the pool, plenty of sun loungers, its own beach, there is security on the beach to ensure that only hotel guests rest. In terms of food: we took breakfast and dinner, dinner could be changed for lunch, we were very pleased with the food! The choice is small but everything is delicious, fresh, pleasant service in the restaurant. At the reception I was met by Raushan, an employee who speaks good Russian; upon check-in, she told me everything, gave advice, and advised me on any questions throughout my stay! During my stay, it was my husband’s birthday, the hotel congratulated me very nicely and gave me a compliment ❤️ The hotel has an excellent location, everything is within walking distance. We visited the Sheraton chain for the first time, the entire hotel staff gave us the feeling that we were welcome guests here, we were satisfied with our vacation, I recommend it and will be happy to return ourselves!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in this hotel for a week and i have to say that we were verry pleased with the stay. Starting from clean rooms cleaned every day, included beach towels and chairs, amable personel at each corner of the hotel always happy to help you in case of anything. Varied food for all tastes, great chefs and waiters that remembered our drink tastes, even water bottles brougth to our camera every day due to the hot weather. Overall there were just enough people staying at the hotel so that you were able to find a place to stay at the restaurant, beach, and pool. At the entrance stayed a gentleman that helped us to book expeditions and trips like scuba diving, snorkeling, adventure park etc. In the end we are leaving with a good mood, waiting to come back in the future and meet the same kind people that we have kind of formed a conection during this stay. All congratulations to the employs of this hotel for, for making our holiday more than just a trip, and making us fell welcomed as if we were home. I don t know how they manage to work with such pasion in they'r jobs, but you can clearly see that they have some good motivation behind. Trough the people that interacted with us the most, are: Farzana, Veedu, Akou, Tojo wich were always happyly waiting for us at the restaurant, with a big smile on her face, Nyoman wich remembered to bring me milk even if i didn't asked yet, Sumatti wich is the best chef at cooking food with eggs, Danushi and other philipinean and arabic chefs wich cooked us delicious food. All thanks to all for making our trip the best!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Naleem Ariff , General Manager at Sheraton Jumeirah Beach Resort
Responded Sep 13, 2023
Dear Lilianagabrielag 20233, Thank you for your wonderful review! We're delighted to hear that you had such a pleasant stay at Sheraton Jumeirah Beach Resort. We appreciate your kind words and your recognition of our dedicated associates, including Farzana, Veedu, Akou, Tojo, Nyoman, Sumatti, Danushi, and the other chefs. We're pleased to have made your holiday special, and we can't wait to welcome you back in the future. Your satisfaction is our motivation, and we look forward to serving you again soon! Kind regards, Naleem Ariff Multi-Property General Manager
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Unbelievably bad attitude of the people working here makes it really hard call this place a hotel. It started with the check in, they intentionally put our group with 3 kids and one elderly with heart problems in rooms on a smoking floor without even asking us. I am a platinum member and it’s known by the membership I don’t stay in smoking rooms or floors. Kids couldn’t sleep due to smell, grandfather had hard time breathing we were really afraid he would get a heart attack. We had to use towels on the door to block the smoke to enter the rooms, when we informed this to reception even they were surprised why they put us this floor , but it was even hard for them to apologise , unbelievable . We had three rooms and one of the room couldn’t have breakfast due to extremely rude behaviour of the lady in restaurant, she first told them they did not pay for the breakfast ( which I already did) then when it was clear we paid she said there are no tables when almost half tables were empty , to make it even worse after a long discussion with her colleague from reception she said there is a table but she has to clean it and it literally took 10 minutes. Tomorrow we will get the grandpa to a hospital and we will sue this hotel if there is anything bad happening to him. I cannot believe such behaviour to an almost 20 years long member…avoid this place at all cost there are many better cheaper higher quality hotels around .
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Date of stay: January 2025Trip type: Traveled with family
Room Tip:Horrible staff, bad cleaning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mohamed El Aghoury, General Manager at Sheraton Jumeirah Beach Resort
Responded 3 weeks ago
Dear satillay, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the experiences you have highlighted and for not meeting the high standards we strive to uphold as a 5-star property. Your comments and all points highlighted are of great concern to us. Please rest assured that we take your feedback seriously and will be addressing these issues with our team immediately. It is clear that on this occasion, we have fallen short of delivering the exceptional service and comfort you expected. For this, we truly apologize. We are committed to improving in these areas and ensuring that future guests do not face similar issues. We would appreciate the opportunity to welcome you back in the future and show you the improvements we are making. Should you decide to give us another chance, please do not hesitate to reach out to me directly, and I will personally ensure your stay is nothing short of exceptional. Thank you again for your candid feedback, and we deeply regret the inconvenience caused. Kind regards, Mohamed El Aghoury Multi-Property General Manager
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Manchester, United Kingdom12 contributions7 helpful votes
We had a room with the balcony facing the beach - it was lovely. The views were amazing. Our balcony was a standard hotel balcony with chairs and a table
Добрый день! Тени как таковой нет, если ни считать где то мин 35-40 проходящую тень от отеля Адресс! В целом думаю это не мешало! В период нашего отдыха тень охватывала только берег, а в воде принципе под солнцем!)
Club Lounge has the best location in the hotel. And the service is great, thanks to Logie and his team. Top floor. Lots of salads, 3 warm dishes every day, happy hour (free drinks) from 1730-2030, and a great (but narrow) outdoor space. As Ambassador member, I don’t know the price, but I highly recommend it.
United Arab EmiratesEmirate of DubaiDubaiJumeirah Beach Residence (JBR) / The Marina
NUMBER OF ROOMS
256
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