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Grand Excelsior Hotel Deira

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Grand Excelsior Hotel Deira
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729 Reviews from our TripAdvisor Community

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Showing 605: English reviews
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Staff here were most helpful in complying with our needs , and the facilities were excellent as well.If need be there is a well stocked supermarket next door and lots of local cuisine the other side of the busy road.

Helpful?
Thank ROBERT H
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Robert H, Thank you for taking the time to write on your recent experience as our guest at the Grand Excelsior Hotel, Deira. From reading your review, it is evident that you had an enjoyable stay as the staff were very helpful in complying to you needs as well as the product and facilities of the hotel were excellent.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at grand exelsior deira for 6 nights......we reached very early in the morning,reception went out of their way to make sure they got us a room as we had kids and a long flight.....hassan at reception was brilliant and over did himself....Check in was fast and after asking for interlinking rooms they tried their best and made sure... More 

Helpful?
Thank talha u
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear talha u, Thank you for taking the time to write on your recent experience as our guest at the Grand Excelsior Hotel, Deira. From reading your review, it is evident that you had a memorable and enjoyable stay largely because of the services from the associates be it at check-in/reception, from Concierge, at the restaurant - all round you... More 

melbourne australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been a constant traveler over the last 20 years stayed in numerous Hotels, never bothered to review any of the Hotels I have stayed in unless the hotel and staff are first class, The Hotel Grand Excelsior in Deira is located in the heart of the Deira District, 7 minutes walk from The Metro Station.On an average you... More 

Helpful?
Thank vincespit
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Vincespit, Thank you for taking the time to write on your recent experience as our guest at the Grand Excelsior Hotel, Deira. From reading your review, it is evident that you had an enjoyable stay because 'It was home away from home' experience. Your feedback and recommendation to people and to return back to stay is appreciated. Looking forward... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is really very good. Even before checking in the hotel, I was talking to their reservation team. And even they were so helpful and sweet. And at the time of check in the doorman greeted us with a smile and the receptionist was so sweet and helpful that she helped in making our check in fast. Whole staff... More 

Helpful?
Thank vibhor k
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Vibhor K, Thank you for your feedback regarding your recent stay at Grand Excelsior Hotel, Deira. We are truly delighted to read that your overall stay was made amazing and memorable largely by the associates of the hotel, who were very interactive, helpful and always had smiles on their faces. We have taken note about the Housekeeping staff entering... More 

Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was our third stay at this hotel but our first since it changed from being a Sheraton. We always book a Club room because it includes breakfast and evening snacks and drinks. The snacks at night are very substantial and could easily substitute for an evening restaurant meal. Having alcoholic beverages for free is also a big plus for... More 

Helpful?
1 Thank Peter H
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Peter H, Thank you for taking the time to write your review on TripAdvisor.com regarding your recent stay as guest at the Grand Excelsior Hotel, Deira. It is good to know that this has been your 3rd stay but 1st as a rebranded hotel. We do appreciate the positive feedback on the Lounge privileges & facilities, the rooftop pool,... More 

Riyadh, Saudi Arabia
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

It's commendable that the hotel has a refurbishment plan as it is needed! The stay was pleasant due to the attentive service by the staff especially the concierge. The location in the old part of Dubai has its own charm as one gets a sense of the locals. The rooftop pool is a refreshing for a late swim. Value for... More 

Helpful?
1 Thank Mustafa156
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Mustafa156, Thank you for taking the time to write your review on TripAdvisor.com. We are happy to note that your stay was good because of the attentive services of our staff, specially from the Concierge team. Good to know that you found our Rooftop pool very refreshing for late swim. Your feedback is much appreciated. Looking forward to welcoming... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2016 via mobile

Beautiful hotel, friendly and cooperative staff :) The hotel is located close to the airport, souk, and two train stations, commuting was easy and in case I needed a taxi.. The staff at the front was always ready to help.. The hotel itself is clean and quiet, ( i specifically asked for a room on the fourth floor after reading... More 

Helpful?
1 Thank Soulthy A
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Soulthy A, Thank you for taking the time to write your review on TripAdvisor.com regarding your recent stay as guest at the Grand Excelsior Hotel, Deira. We are happy to note that you immensely enjoyed your stay with us largely owing to the friendly and cooperative staff,. We appreciate you mentioning all the highlights of the facilities & services... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 17, 2016 via mobile

The club rooms were in need of a refurbishment. Staff were friendly. Pool size was small, breakfast was good enough, front desk was OK. Location was terrible. To people visiting Dubai for the first time, forget Deira area, go to Jumeira, palm and those areas and pick a hotel there.

Helpful?
1 Thank Alireza F
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Alireza F, We thank you for taking the time to write your review for Grand Excelsior Hotel, Deira. Your constructive feedback is noted on the Club rooms, the pool size, the breakfast variety, staff friendliness. Sorry to note that you did not find the location of the hotel good enough. Your patronage is appreciated. Looking forward to having another... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 6, 2016

I was slightly worried when I was informed that this hotel had changed from the Sheraton brand to the Grand Excelsior brand however I should not have been. The service was even better than the last time I stayed there. I had 5 rooms booked for myself and family, all club rooms, and immediately upon arrival we received an upgrade... More 

Helpful?
Thank hnke
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear hnke, Thank you for taking the time to express your recent experiences as a guest at the Grand Excelsior Hotel, Deira. It delights us to read that you had a wonderful stay largely owing to the associates customer services, whereby nothing was too much for them. We do place a lot of importance on trainings towards customer services which... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena Street - Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $53 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Hotels.com, Asiatravel.com Holdings, Travelocity, Expedia, Hotwire, Otel and Agoda so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#152 Business Hotel in Dubai
#179 Luxury Hotel in Dubai
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