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Grand Excelsior Hotel Deira

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Grand Excelsior Hotel Deira
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738 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Sydney, Australia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A very nice hotel with modern feel and very helpful staff, Room was very good in size and facilities, The position is very good next to supermarket and eaters with variety of disches around the area, The shuttle bus to the mall is very good, Highly recommended , My only advice to the hotel is to consider a shuttel to... More 

Helpful?
Thank Australian2013
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Australian2013, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. Your feedback on the hotel, it's product & services not forgetting the helpful staff is appreciated. We are glad to note that you were pleased with the position of our hotel. Your suggestion on having a shuttle bus to... More 

Kenya
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The room are spacious and clean, room service is great and their staff efficient i interacted with a few notably Peter and Sarah at reception and Zakaria the bell man, and others all of them made my stay memorable, the hotel also provide free transport to the malls and the beaches. Their staff always eager to please

Helpful?
Thank annewanjuguk
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear annewanjuguk, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. It is delightful to note that the main contributing factor for your lovely stay was the friendly staff who were ready to go a mile more to assist. Yes nothing is too much for our staff and they truly... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Lovely hotel and really friendly staff, nothing is too much for them to help you in anyway, nice pool area and not busy. Stayed in room 230 bit noisy with planes but you get used to them. Taxi fare from hotel to the malls are cheap compared to London, so travelled most times by a taxi to places. Would recommend... More 

Helpful?
Thank Tammy M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Tammy M, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. It is delightful to note that the main contributing factor for your lovely stay was the friendly staff who were ready to go a mile more to assist. Yes nothing is too much for our staff and they... More 

New Delhi, India
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

We visited here in March 2016 when it was sheraton and on the day of check out it officially changed to Grand excelsior.This caused a bit of difficulty for my friends to trace the hotel online. The hotel is at an amazing location. Very near to the international airport and one can see the Emirates airplanes flying overhead every few... More 

Helpful?
Thank Amandeepsmaini
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Amandeepsmaini, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. It is delightful to note you had an amazing experience as our guest and that the main contributing factor for your lovely stay was the welcoming, courteous and helpful staff who were ready to go a mile more to... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was a real toture as we all 3 have to wait more than 3 hours to find our reservation details and check in to our rooms. Hotel front office staff couldn't find and details of our reservation made through agoda.com and finally we cancelled the reservation and made fresh booking through booking.com and got the rooms

Helpful?
Thank Rodrigosunimal
Chertsey, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights, and from the beginning found the staff amazingly friendly and helpful. We arrived quite late in the evening and went to the restaurant to ask for vegetarian food. The chef came out from the kitchen and couldn't have been more helpful, offering to cook something especially for a family member. The buffet had a... More 

Helpful?
Thank 932HelenC
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear 932HelenC, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. It is delightful to note that the main contributing factor for your lovely stay was the amazingly friendly and helpful staff who were ready to go a mile more to assist. Yes you have rightly said about the staff... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Staff here were most helpful in complying with our needs , and the facilities were excellent as well.If need be there is a well stocked supermarket next door and lots of local cuisine the other side of the busy road.

Helpful?
Thank ROBERT H
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Robert H, Thank you for taking the time to write on your recent experience as our guest at the Grand Excelsior Hotel, Deira. From reading your review, it is evident that you had an enjoyable stay as the staff were very helpful in complying to you needs as well as the product and facilities of the hotel were excellent.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at grand exelsior deira for 6 nights......we reached very early in the morning,reception went out of their way to make sure they got us a room as we had kids and a long flight.....hassan at reception was brilliant and over did himself....Check in was fast and after asking for interlinking rooms they tried their best and made sure... More 

Helpful?
Thank talha u
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear talha u, Thank you for taking the time to write on your recent experience as our guest at the Grand Excelsior Hotel, Deira. From reading your review, it is evident that you had a memorable and enjoyable stay largely because of the services from the associates be it at check-in/reception, from Concierge, at the restaurant - all round you... More 

melbourne australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 19, 2016

I have been a constant traveler over the last 20 years stayed in numerous Hotels, never bothered to review any of the Hotels I have stayed in unless the hotel and staff are first class, The Hotel Grand Excelsior in Deira is located in the heart of the Deira District, 7 minutes walk from The Metro Station.On an average you... More 

Helpful?
Thank vincespit
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Vincespit, Thank you for taking the time to write on your recent experience as our guest at the Grand Excelsior Hotel, Deira. From reading your review, it is evident that you had an enjoyable stay because 'It was home away from home' experience. Your feedback and recommendation to people and to return back to stay is appreciated. Looking forward... More 

1 review
4 of 5 stars Reviewed July 14, 2016 via mobile

The hotel is really very good. Even before checking in the hotel, I was talking to their reservation team. And even they were so helpful and sweet. And at the time of check in the doorman greeted us with a smile and the receptionist was so sweet and helpful that she helped in making our check in fast. Whole staff... More 

Helpful?
Thank vibhor k
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Vibhor K, Thank you for your feedback regarding your recent stay at Grand Excelsior Hotel, Deira. We are truly delighted to read that your overall stay was made amazing and memorable largely by the associates of the hotel, who were very interactive, helpful and always had smiles on their faces. We have taken note about the Housekeeping staff entering... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $50 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Asiatravel.com Holdings, Hotwire, HotelsClick, Agoda, Travelocity and Otel so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#152 Business Hotel in Dubai
#177 Luxury Hotel in Dubai
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