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Grand Excelsior Hotel Deira

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Grand Excelsior Hotel Deira
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753 Reviews from our TripAdvisor Community

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Showing 624: English reviews
Tehran, Iran
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I was there for 4 night with my family.grand excelsior hotel is located near the DUBAI international airport,but it doesn't disturb sleep because of the isolated windows . Room services are not suitable because of shortage of some accessories like tooth brush and tooth paste whereas a 4 star hotel should supply these at least once during inhabitancy .we faced... More 

Helpful?
Thank Hamid G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

i stayed in the club room . it was good. tooth paste /brush and toiletries were below standard. spa ,gym below standard. situated in the center place and very convenient location. club lounge staff very much pleasing and accommodating.

Helpful?
1 Thank Ram R
Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We only stayed one night here as we were arrive at 1.30am in Dubai and wanted a reasonably priced hotel relatively close to the airport before going to our hotel on the palm the next day. Given this criteria the hotel left us wanting nothing, service was excellent rooms were nice and very clean, supplied unlimited bottled water, breakfast had... More 

Helpful?
1 Thank Rosie2704
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the worst hotel in terms of services you will find in Dubai I am a frequent traveler and have not seen such a cheap mentality management ever. They have no feelings for customers at all and I literally mean it. There breakfast buffet is a joke. Music is too loud in disco that we could not sleep all... More 

Helpful?
Thank Adil S
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Adil S, We are in receipt of your feedback on your recent experience as our guest at the Grand Excelsior Hotel Deira. It is with much regret we read your feedback and truly disappointed. We apologize on your overall inconvenience. We have noted your comments. Regarding training issue, rest assured we will enforce additional training on hospitality etiquettes. Yours... More 

Travelers are raving about these Dubai hotels

Nairobi, Nairobi, Kenya
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Room was very good, spacious and comfortable. Amenities in the room quite good. Food was quite good. Staff were helpful. It is however a small distance away from the train station and walking during the day in the Dubai heat is quite uncomfortable.

Helpful?
1 Thank Abdallah J
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Abdallah J, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. Your feedback on the hotel, it's product & services not forgetting the helpful staff is appreciated. Also noted was your discomfort for the walking distance to/fro the metro station specially in this weather. Your patronage is appreciated. We... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

worst hotel staff i have ever seen including supervisor, i will suggest all people pay less or more another but don't buy this hotel, staff including supervisor ignoring me for than 2 3 hours continues, i was having confirmation with all money paid for 2 rooms, they said me it's cancelled,you cant any rooms, not even helping by talk just... More 

Helpful?
Thank Rahil A
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Location is great, just a few kilometers from Dubai International Airport. I stayed there only one night, first time ever; my room was upgraded to a suite and that was nice as it was at the same room rate, nice room. Breakfast was OK, could improve with a wider selection of cold meats, cheese and a few black olives; hot... More 

Helpful?
Thank Thierry M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Thierry M, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. It is delightful to note that the main contributing factor for your lovely night stay was the bar experience on the 5th floor supported by the friendly and helpful staff with 'genuine great smile' and willing to go... More 

Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My son and i stayed here for a week and we had a great stay. staff were friendly and helpful. Rooms were cleaned daily and the pool was lovely. The planes flying over didn't bother us at all. The food was a good variety although sometimes could be hotter. we used the gym daily and this could do with some... More 

Helpful?
1 Thank Angela413
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Angela413, Thank you taking the time to share your experience with us on the recent stay as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had a 'great stay'. Overall you found our staff helpful and friendly, with clean rooms, good food including the rooftop pool. Your patronage is valued. It is... More 

Madrid
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is located in Deira and I have to do some business in this area. Therefore, I chose because is good located (for me) and quite cheap. Old Sheraton style still running and hotel looks great from outside. Inside it still well maintained and with helpful front desk. Rooms and very clean, oldies but functional, big TV screen, comfy bed,... More 

Helpful?
Thank Acivipam
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Acivipam, Thank you taking the time to share your feedback with us on the recent stay experience as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you felt inconvenienced due to the low flying aircrafts close to the rooftop pool and the noise from the Iranian Club which is a leased outlet. At... More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Reasonable hotel, Has a small but nice roof top pool. However it was impossible to sleep as they have loud music until 4am midweek even though i requested a quiet room as i had an early flight. Breakfast was not very good.

Helpful?
Thank denisam222
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear denisan222, Thank you for taking the time to write us your experience on your recent visit at the Grand Excelsior Hotel Deira. It is disappointing to read that your overall stay was not very pleasant due to the noisy effect from the music of the outlets. We truly apologize for this inconvenience as we do empathize knowing the importance... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Club Room (29)
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Executive Suite (40)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $60 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Hotwire, Travelocity, Asiatravel.com Holdings and Agoda so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#152 Business Hotel in Dubai
#184 Luxury Hotel in Dubai
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