The hotel is a little older, but the price is very good. The service was amazing. Twice the reception (beatrice) did a lot of effort and upgraded us to a suite while the hotel was really full. (We are Accor platinum) . The breakfast is nice. The “happy hour” in the lounge limited to two drinks. The pool is super nice and big. Pool bar is relaxed as well With a little breeze. Next door is the meredien village, so when you want to go out, you don’t need a taxi. Enough restaurants, daily live bands and more.
I booked on the website a room with Pool View, i ended up with a room with Highway view. The worst was the noise from the cars outside when trying to sleep. The bed was also hard. The room looked old style. The carpet looked old and had stains in some place. The furniture looked so old style. I had no bathrobe. I'll pass on about the furniture. The staff was nice, really nice. I got some fruits at the arrival. The executive lounge was "okish", you got a large panel of desert, but less for the food. It's a lounge, right. But no beer. 3 selections of spirit drinks, 1 red wine and 1 white wine selection. Then, i tried the in dinning room. Terrible. I tried both fresh food and cooked food. A Caesar salad and some grill arabic meat. The salad was a mix with sauce, i have eaten better in a common airport restaurant to give an idea. And the grilled meat was really dry. No additional sauce provided. For me, the overall experience was terrible, but i was staying only 1 night, so i didn't care that much. I'm so disappointed because i have been several times at some Mövenpick hotel. This one ? Never again.…
I never expected a wonderful stay in this hotel with my friends. From check in until check out everything seems so smooth especially Nikkita in the frontdesk. She is awesome. She assisted me with all my queries and made my stay an amazing one. Will surely recommend this place to everyone looking for a place to relax.
Verry good restaurant Rina is the best one, We stay in the hotel and the makan restaurant buffet was amazing. If you visit makan restaurant ask for rine she is special and nice. Next rime i will direct come to makan restaurant
All facilities was very good and the hotel was nice the employees were friendly and helpful also the Wi-Fi was very enjoyable and pool was very nice and everything was good hope to see there again and I will do it too and also the restaurant should be mentioned too it was really good
You feel less than an occasional Guest despite that you are a Diamond one. 25 min to check in despite that it was done online 2 days in advance. No lounge open and 10 people needs to be called ti get the approval to have a drink and appetizers in their substition restaurant. No one was aware about the newly introduced 10 Euros offered vouchers and after 30 min discussion I had to leave without using them since it was embarrassing to argue @ the reception in front of many people. Thank you for making us feel special! and please if you want to answer with a generic response stating that the feedback will allow you to serve us better in future, just keep it for you.
We booked this hotel because it was the cheapest 5 star hotel near the airport as we were arriving late and just wanted a comfortable bed really for the night before we moved on to our beach hotel. We were very pleasantly surprised just how nice it was. The reception area has a beautiful elegant charm and all the public areas were cleaned and polished to within an inch of their life. The whole team were so welcoming and couldn't do enough for us. The room was a little tired and getting ready for a refurb but still very acceptable, comfortable and clean, especially considering the price we paid. The service at the buffet breakfast was excellent with the egg chef presenting my poached eggs directly to my table with a little garnish on top - they seem to go that extra mile. We had intended to move to our palm hotel after breakfast but this hotel kindly gave us a late check out at 4.30pm so we stayed longed than we planned so we could enjoy the ambiance and pool facilities. This hotel represents incredible value for money and after spending the next few days at a 5 star palm hotel we found ourselves wishing we were back at the Grand Al Bustan - says it all really!…
I've been in AlBustan hotel before and after the ALL Accor management, and what I can say is that the hotel has changed drastically with regard to the management and staff, particularly Mr. Kheladi, Mr. Hindawi and Mrs. Lolita. The hotel in general has many advantages that encourage one to stay there, including the location close to Dubai Int'l Airport and the various types of restaurants, however, the staff's friendly and humble attitude makes it one of the best hotels under ALL Accor management. Wish them all the best.
The hotel is a perfect destination for family leisure. The location is good and the stuff are very friendly and helpful. Special thanks for Mr. Raghu the assistant in the pool area. He was very helpful and friendly with cheerful smile, such people always make your day better Marashly
The hotel is very comfortable with lots of amenities. The staff ( Stella, Melissa, Joseph and Patricia) were helpful in setting up a city tour, answering questions etc. Staff really make this place a gem!! The breakfast buffet was worth experiencing. The next time I travel through Dubai I will visit again.
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