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Jumeirah Mina A'salam

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Jumeirah Road, Dubai 75157 United Arab Emirates
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (4111)
Room & Suite (898)
Pool & Beach (512)
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A note from Jumeirah Mina A'salam
Updated 07/01/20

About

#51 of 858 hotels in Dubai
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Jumeirah Mina A’Salam is the heart of our sprawling resort. The spacious 292 guest rooms and suites are beautifully furnished, with private balconies overlooking the ocean, offering authentic Arabian experiences with family friendly service. Meaning ‘Harbour of Peace’, the hotel forms the gateway to a collection of restaurants, bars and shops. It is the entry point from which numerous waterways and walkways thread their way to all corners of the resort..
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Squash
Babysitting
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Tennis court
Water park
Water sport equipment rentals
Aerobics
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Water park offsite
Waterslide
Board games / puzzles
Video game console
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, French, Russian, Spanish and 9 more
4951Reviews319Q+A100Room tips
Traveler rating
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Popular mentions
Volker s wrote a review Nov 23
1 contribution
I just finished my stay at Mina and apparently our first time to Dubai as a family, we did really have a good time and services ranging from Dining in one of the best restaurants Shimmers on the beach, The resort little golf carts otherwise known as buggies which was mostly loved by my son. The resort indeed offers a lot in terms of variety and a range of services which are family friendly . Everyone we met was actually nice though we could not miss to highlight Ian who really made an impression from the time we arrived and for the many recommendations he made to us during our stay ranging from visiting the Expo and local attractive sites that really made our stay memorable. Thank you Ian and we shall surely return
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Date of stay: November 2021
Location
Service
Sleep Quality
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Response from Jaime Simpson, General Manager at Jumeirah Mina A'salam
Responded 3 days ago
Dear volkers-den, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you and your family were pleased with your overall stay. We thank you as well for highlighting the efforts of our colleagues especially Ian. Rest assured that your comment will also reach him and the team. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam! Kind regards, Jaime Simpson General Manager Mina A'Salam
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Kirsty wrote a review Oct 2021
Great Dunmow, United Kingdom52 contributions73 helpful votes
+1
Hotel's Favorite
If there was ever a time i was lost for words or just overwhelmed, it was while we had 10 wonderful nights staying at this beautiful resort for the first time! I was blown away by the service and incredible food everyday. We had by far the best experience ever while in Dubai.. i thought the Atlantis was a great resort ln previous holidays to Dubai, but the Madinat Jumeirah resorts are all out of this world and absolutely top the Atlantis in terms of service and food.. ok well basically everything! We could use all the pools across the resorts (not The burj al arab) and they were all brilliant, for adults and children! Our favourite being the infinity pool at Mina A’salam. Stunning views and at sunset… wow!!! We absolutely loved the beach, the sea is so warm and the waves were nice and calm with stunning views of the Burj al arab! Super clean and incredible service! Always topped up with bottled water either by the beach or pool which was so needed during the very hot weather. The staff who run about in the heat providing drinks and food deserve a very big thank you from myself my family and my friends. The frozen treats were a big hit with our kids and adults alike in the heat! Amazing! The half board option was great, we really enjoyed the buffet breakfast, we have no complaints at all, the staff were so friendly and often had our drinks on the table before we returned to our table having remembered what they were so we didnt need to ask staff. The restaurants included in the half board were all fantastic, delicious and always piping hot! If i had to choose one dish across all of the resort restaurants that we tried it would be the apple crumble and vanilla custard dessert at Dhow and Anchor at Jumeirah beach.. we went back a second time for that!! We visited Jumeirah zabeel saray which is on the palm twice to take advantage of the Indian and Lebanese half board options too which were both amazing!! Such a stunning resort too!! All of the restaurants across the resorts were great.. if i could say one negative thing, it would probably be that the service was a little slow at times, especially at Tortuga - Mina a’salam. But it didnt stop us visiting a second time as the food was great, but we did have to tell the waiter we had an evening booking somewhere else at a certain time so that they could speed it up. We loved having an e-butler to book the restaurants for us and to help with any questions we had re bookings. We booked restaurants a few days in advance as booking on the day was sometimes not possible. But with so many restaurants to choose from you wont go hungry. The rooms are beautiful, spacious, cleaned twice daily with fresh towels and bedding and a turn down service of an evening was just something else ive never experience at any resort in the world… slippers laid out, TV turned around, chocolates left on the bedside cabinet with a glass and bottled water and gifts for my daughter left on her bed (these little things will be so memorable for her and it was amazing to see her so surprised each time we arrived back into the room) I loved using the coffee machine before heading out in the evening! Really nice coffee too. The buggy and boat service were both fantastic and highly appreciated in the heat, the service was great, sometimes a little wait, but no more than 5-10 mins. Wild wadi is a great bonus to these resorts with kids, fantastic water park for them to enjoy for a few hours here and there :) We loved visiting shimmers, it was such a lovely chilled vibe on the beach, with shisha and drinks! Highly recommend an evening there. Talise Spa was beautiful, i didnt want to leave, it was such a calming and soothing atmosphere, my massage was so relaxing and i was just in awe of such beautiful surroundings!! The facilities were great and the packages they offered were fab. Worth visiting even to just relax for an afternoon which was included in our stay! Thank you to all of the staff at Mina a’salam for making us feel so welcome and all the other staff across the resorts for such wonderful memories and a 5* experience!! If i could give you more stars i would!! It was way more than we could ever have imagined!! Until the next time… thank you!
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Date of stay: September 2021Trip type: Traveled with family
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Response from Maricel Valendez, Other at Jumeirah Mina A'salam
Responded Oct 10, 2021
Dear K89L, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you, your family and your friends were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam! Kind regards, Jaime Simpson General Manager Mina A'Salam
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Amir C wrote a review Nov 21
London2 contributions
Loved our stay in Mina A'Salam, such a peaceful and subtly romantic setting which was perfect for us to celebrate our anniversary. Staff here provide the best service and hospitality and were so thoughtful by surprising us with hand-written cards, delicious cakes and drinks and a beautiful flower bed decoration on our anniversary night which made the whole experience that extra special. It is safe to say we will definitely be back here in the future!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Jaime Simpson, General Manager at Jumeirah Mina A'salam
Responded 5 days ago
Dear Amir C, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We thank you as well for highlighting the efforts of our colleagues. Rest assured that your comment will also reach them. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Mina A'Salam! Kind regards, Jaime Simpson General Manager Mina A'Salam
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Marek S wrote a review Nov 18
Prague, Czech Republic2 contributions
This hotel is part of Jumeirah hotels complex and tourists can use facilities (beach, pools, restaurants) of the Jumeirah group. Beautiful sand beach - the only problem is that very often is full and there are no beds available. But there are enough beds around swimming pools and after lunch usually some of the beds on the beach will be vaccant. Otherwise the hotel is little older but clean and the whole service is on high level. Another small problem is that in half board one can choose from about 20 restaurants but not ohnly one must make reservation but in quite a few of them guest must pay some extra charge. And all drinks are very expensive. So one must await that in dinner for two it will cost antoher 100 to 200 euros above the prepaid half board.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Jaime Simpson, General Manager at Jumeirah Mina A'salam
Responded 6 days ago
Dear Marek S, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. Our apologies for the many shortfalls you experienced during your stay. Rest assured that this will be discussed with the relevant team so that appropriate actions will be taken. We will get back to you regarding your missing swimwear the soonest. We hope to welcome you to our hotel once again so that we will be given a chance to rectify your impression on us. Thank you. Kind regards, Jaime Simpson General Manager Mina A'Salam
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Hermes-Ro wrote a review Nov 8
Monaco-Ville, Monaco64 contributions118 helpful votes
Mina a Salam, once one of the symbols of the spotless luxury service of Jumeirah Hotels, is slowly entering the cone of darkness taking it from a five star high end luxury property, catering to a selected discerning clientele, to a run of the mill tourist place featuring a pay-no-mind attitude and an unpleasantly surprising laissez faire management style. Here are a few aspects experienced by my family, during the first week of November 2021, while guests at the property, things observed in the context of our almost annual visits for at least ten- twelve years in the past, followed by a couple of years break due to – amongst other reasons – the pandemic and this year’s return to, what it always was, one of our favorite hotels in the world. Doormen, taxi stand: there is a dubious little scam going on, in which people are chosen by the doormen and placed into regular taxis or those white car-service-like white Lexus limousine-looking sedans, based on a scenario known only by them. And – mind you – it is not a simple “dollar based” algorithm which I know so well from New York and I don’t mind at all playing. The doormen are running their own little mafia there, having to do with their preferred drivers and those drivers preferred destinations, which looks like a weird dance for an un-initiated. We have waited – us and others like us, very unhappy people – for more than half an hour on our first night out, to be placed into a cab. And this was not because of too many people and not enough cabs, or that I didn’t have my 20 dirhams note out in my hand so it could be seen. I simply didn’t fit their profile, I was going too close-by, I had the kids with me (??)… After strongly protesting, I was put into a cab just so they get me out of there as I was obviously a nuisance to their little operation. I was later told by a driver that it’s a matter of a power struggle between cab and limousines companies on one side and the doorman group on the other, based on the first ones paying or not kickbacks to the latter. I won’t say it officially because I don’t have any proof that it is true but – definitely – something weird was going on and a group of us were simply ignored and passed on. And every one of us were – naturally – pissed-off. After the experience that evening when I’ve almost lost my restaurant reservation, I’ve hired a private limousine to come pick me up every evening before dinner, at an additional cost, of course. Housekeeping: not once, our rooms were not attended to for the regular cleaning until 5pm. And than at 6:00 pm they knock the door again for the turn down service. Nine times out of ten, one would naturally refuse the turn down service, so very close to the regular one, especially that they’d be in the room showering and getting ready for dinner. This way, they do, in large majority, just one service per day, instead of two. I’d call it a bit of a scam too. Gardners and landscapers: I used to admire, while I was doing my early morning jog throughout the property alleyways, these early riser groups of green overalls clad men, tending to the bushes and lawns and trees with their tools. In passing them, they’d turn and wave or say good morning and sometimes even smile. Now, five out of six of them they’re on the phone, texting or what have you, not paying attention to the bushes, nor who pass them as they’re absorbed in the chat or whatever they watch on their portable devices. Would this be an inevitable sign of the times or poor management? The room: they look and feel like fifteen years ago, with the inevitable wear and tear and some of the amenities being either broken, malfunctioning, chipped or missing altogether. In one of our rooms the phone was not ringing (it took and engineer half a day to come and an hour to fix), the connection between the balcony window closing sensors and the air conditioning on/off switch had to be wiggled with to work, there was no shoe horn or clothes brush and the couch was stained, while the furniture had evident signs of wear and tear. Room assigning process: after our late check in (around midnight), we were offered, as requested, one of the “family connecting rooms”. It’s just that the rooms were located in an area of the hotel which was in full swing renovation and evident signs that we were in the middle of a construction site, very active during the day, were everywhere. When I’ve protested, my kids were moved in a different area of the hotel and on a different floor and my wife and I remained in the initial room for that one night. Apparently that was the only solution for that night as the hotel was sold out. The next day when they could move us again, we found out that the connecting room scenario we hopped for was not possible in the new location as there was an occupied room in between. So in order for us to obtain the initially requested arrangement, we had to wait until this room checked out, three days into our stay. So we benefited of the requested arrangement just half of the vacation. Not ideal, I’d say, plus we had to change the room (pack/unpack) three times in a week to get to what we wished for in the first place. I must say that it was for the first time in more than ten years that this happened to us. I must say that all these happened while there are some very good, professional people still working there: Elena and Camelia (sorry if I’ve mistaken your name!) FO supervisors, Dia at the front desk, Aaron at the bell desk, Zoriana at Shimmers. Please forgive me if I’ve forgot anyone who helped make the best out of this this rather not-so-pleasant stay. Although I’m sorry to see this once so prestigious property go in this no return direction and despite nostalgia and my so many years of loyalty to this once so charming place, I will not go back to Mina a Salam next time. For better or worse, I’ll try my luck somewhere else.
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Date of stay: November 2021Trip type: Traveled with family
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Response from Jaime Simpson, General Manager at Jumeirah Mina A'salam
Responded 2 weeks ago
Dear Hermes-Ro, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I sincerely apologize to you and your family for the many shortfalls you experienced during your stay, particularly with regards our doormen, housekeeping service, gardeners, numerous room changes, among others. Please rest assured that I will take this up personally with the relevant departments so that it will be addressed immediately. I would also like to inform you the it is already in our pipeline to do refurbishments in all our rooms. Thank you for highlighting the services of our colleagues Elena, Camille, FO Supervisors, Dia, Aaron and Zoriana. I will share your feedback to them as well and highlight their services. If in the near future you decide to comeback to Jumeirah Mina A'Salam, please do let me know to be able to assist you better. Once again, please accept my apologies. Kind regards, Jaime Simpson General Manager Mina A'Salam
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PRICE RANGE
$205 - $1,039 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mina a` salam at madinat jumeirah hotel dubai, mina salam hotel, mina salam dubai, mina al salam
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Sufouh / Al Sufouh 1
NUMBER OF ROOMS
292
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Frequently Asked Questions about Jumeirah Mina A'salam
Which popular attractions are close to Jumeirah Mina A'salam?
Nearby attractions include Souk Madinat Jumeirah (0.1 miles), Theatre Of Digital Art (ToDA) (0.1 miles), and Studio Lounge (0.1 miles).
What are some of the property amenities at Jumeirah Mina A'salam?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Jumeirah Mina A'salam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Mina A'salam?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Jumeirah Mina A'salam?
Yes, free parking, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Jumeirah Mina A'salam?
Conveniently located restaurants include The Meat Co, Ushna Restaurant, and Taverna Greek Kitchen.
Are there opportunities to exercise at Jumeirah Mina A'salam?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Jumeirah Mina A'salam have an airport shuttle?
Yes, Jumeirah Mina A'salam offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Jumeirah Mina A'salam have airport transportation?
Yes, Jumeirah Mina A'salam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jumeirah Mina A'salam?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Mina A'salam offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.