The hotel is amazing but the creme de la creme is the staff. Specially Nasser and Kevin they are the best in the world. So kind and helpful and always with the best smile in the world. They always take care of us and the other guests. The hotel is really lucky to have them.
We have just returned from 10 days at this hotel with 3 other families. We had a great time. What makes this hotel stand out is the service from the staff, we have stayed in a number of 5 star hotels in Dubai but the service here is a different league. We were club level so enjoyed the executive pool and bar. A big thank you to Santhosh and his team for looking after us so well and making my daughters 5th birthday so special. I will be back to celebrate my birthday in November with 12 friends.... looking forward to it already.
Really bad room service, long queues, NO CLEANING. Felt more like a motel than 5 star hotel. They tried to rectify but honestly it caused me so much stress and grievance and the hotel feels outdated. Massage was amazing but that was the only good thing. Every single day AT LEAST 3 things went wrong.
The hotel has been exceptional since we first arrived. The service is fantastic everywhere we go, staff are so kind to us and our 2 children and always go above and beyond. Some of the best are Kabir, Raushan, Farhy, Honorine, abbass and mimi, they are always around to assist and look after us and make our experience here extra special every day! We will be back again very soon and look forward to it :)
Jumeirah Beach Hotel It’s always a pleasure to stay in this hotel. It almost feels like a home away from home. Great rooms, lovely atmosphere & food! Thank you to Imran on the front desk for all your help & service. It was very welcoming when the staff had remembered us from our previous stay. Thank you to Keethesh, Kabir & Rajaball for looking after us during breakfast & always giving great service. You guys are the true faces of Jumeirah. The kids club was used by my daughter & again the staff remembered us from our previous stay. They are an absolute delight. So welcoming & friendly. I know my daughter is in safe hands with Ms. Suja, Achini & Ron. They always keep her busy & loved every moment in the kids club thank you. The pool areas are a good size with a family pool that is a decent size for all ages. Restaurants- there was plenty of choices as we were on half board HOWEVER there are supplements charges on top of the half board rate in many of the restaurants. We were not made aware of this until we sat down to order in the French Rivera restaurant. We decided to leave & eat at the buffet. The buffet was a delight in the Al Qasr hotel. Overall a lovely time in the Jumeirah hotels. We will see you again very soon.…
Fantastic service and great rapport with my children. Kabir was always very attentive and it Really made our holiday ! Thank you also to housekeeping Jamil Ahmed and his team . They went above and beyond to make our stay as comfortable as possible.
Amazing stay, room was fantastic and clean every chance they get to clean it. Teja the team leader has amazing skills! We loved all the team Bifula, Praveen and Saeed Khan they met every need and beyond really good stay as always we will come again.
We stayed in the Jumeirah beach hotel for 12 nights and it was fantastic. Beautifull hotel, good food, good rooms etc But the best part was the service and the staff. Every single one of them were brilliant with us and especially with my son. I would like to give a special mention to Kabir from the restaurant. He always made sure we felt special and did everything he could to make my son and us happy. My son still speaks about his friend Kabir and we will come back because of this service. So big thank u Kabir. Also mention David from the kids pool who went out of his way to make sure we had a great time. We will be back Thank u
Lovely stay once again at JBH, don’t have any complaints really nice hotel. Would like to give a special Thank you to KAMRUL Islam and ANAMUL for their hardwork and good house keeping, these two gentlemen are an asset to Jumeirah Beach Hotel, very good service with a smile everytime. Can’t wait to visit again in December
JBH is definitely the place to make memories, especially on special occasions. I’ve spent my birthday staying at JBH for the second time now and it always gets better each visit. I thank the team that made our stay perfect. Juniel, Martina, Geofrey, Hassan, Success, the Housekeeping and Room service team. See you again soon.