...I feel this is not a good location and lacks a feel of 5 star with 90% of the food the same each day...

...Continuously excellent service, great location, views...All departments, especially Guest Relationship, Reception, Housekeeping are doing a great job every day 👏...

The most beautiful hotel and the perfect location!...

...The hotel is beautiful and the location is lovely...

...The hotel I can’t fault in anyway from the location of this hotel was really good everything was close by also the view out of this hotel was beautiful I could see the beach as well as the Burj al Arab...

Excellent Location, adjacent to Burj Al Arab...

...The company has done great in their recruiting and we look forward to booking our next stay with the hotel for their staff, amenities, location , and the endless Resturant choices...

...A bold stamens considering the location however when you combine the location , service , quality dining and helpful staff it’s an unbeatable choice ...

...We had exception food and service at the new beach restaurant Nuska, and caught Cala on the first night before it was closed in the evening, what a phenomenal location For an evening meal...

...Lovely holiday, great location...

Fantastic hotel, staff and location...

...Beach staff Abdul and at reception they were all excellent and great help , Great location, best service and great variety of food...

...Modern, stylish, clean and with a super location right at the beach inside Burj Al Arab...

Terrific location, amenities and food with some of the best service we have seen in a family hotel...

...Amazing location and fantastic hotel...

Terrific location, amenities and food with some of the best service we have seen in a family hotel...

...everything is nicely, wonderful hospitality, great location...

...The Hotel earns it’s 5 star rating with it’s high standard on the rooms, excelent service and a location right on the beach...

...Perfect location, good food and friendly staff makes every dime spent worth it and more...

...The fabric of the hotel has been upgraded in terms of decor,fixtures and fittings throughout. In particular the executive pool loungers, shades and beach areas have been upgraded... Water sports staff are over zealous with the hard sell detracting from a relaxing atmosphere by the pool... The place has been upgraded and remains elegant...

...The dining venues had stunning views of the beach, adding to the overall ambiance...

...Pool is heaving with blaring music in both the main and kids pools...

...Not only that, but they left beautiful towel creatures on the bed and once a giant crocodile on the floor!... The bed was adorned with a towel birthday cake, and rose petals, scattered over the bed...

...The swimming pool is so lovely and has a great atmosphere... Our family room was perfect and the 2 staff who seen to our room morning and night were just adorable, Rakib and Shanto made such a lovely job and impressed our children so much with the beautiful displays of animals and very decorative bedding for our anniversary...

...Paul, Jaihdul and Nancy at the bar in the executive pool were always on the ball with our drinks, full of smiles and even put my husbands favourite music on... It's the little things at JBH that make this hotel always stand out from all the others...

...Kabir went over and beyond, paid attention to detail creating a welcoming atmosphere...

...Made me feel special for my 34th birthday by sending me a cake and decorating the room as a surprise...

...Entering the hotel foyer, one is immediately wafted in scent diffusers to erase the discomfort of the Middle East summer heat...

...Getting a gondola from one hotel to another adds to the atmosphere and you can't believe you're in Dubai...

...Room was decorated for our wedding anniversary, a little gift form hotel was waiting us on the table (chocolate cake and bottle of red wine)...

Great hotel for families lots of pools for the kids also really good kids club feels like a very safe environment for the little ones the staff are very friendly and super with the kids... Special thank you to Rajkumar-Aasha thank you for all your lovely touches in our room...

...We found the music played at the Leisure pool very loud and not relaxing...

...However, despite being tastefully decorated, it was quite tight on space, I would say even for a couple... It has obviously yet to be refurbished, very basic decor, it felt more like an airport waiting area... We enjoyed having access to the other restaurants within the resort as there was a nicer atmosphere and a good selection of cuisines...

...Firstly I was disappointed initially by the lack of ambiance which previously existed in the reception/entrance area, looks very basic and uninviting...

...Santosh îs a very special man, he has time for everyone and plays a huge part in creating a lovely atmosphere...

...He had arranged a surprise cakes and drinks, bunch of flowers and balloons with singing happy birthday with other members of staff!... When we got back to our room we also had cake and rose petals Thank you so much!...

...The room was decorated beautifully, cakes, wine, towels cakes, all the staff at breakfast sang happy birthday and also again in the executive lounge...

...We were staying in the Family Garden Suite and it is a dream - includes everything from fresh fruit, wine, marble kitchen and coffee maker, to 2 bathrooms with luxury robes, most comfortable beds ever and the most amazing terrace with stunning views...

...On arrival, we were met by a bright airy lobby with equally bright and friendly staff... The bathrooms are uber luxurious too, with a walk in rain shower and Elemis products...

...Breakfast is a long long queue after 9.15am to get a table, the restaurant is not big enough to cater for the number of rooms... When we checked in, we were meant to get a txt to say room was ready, we didn't... When we got to our room there were no beds for my children despite me checking that these would be there... Water is free in the rooms, by the pool, in the club lounge all day but get to dinner and it's £7 a bottle, why?!?... Rooms are a good size, beware wet swimwear does not dry!...

...I had Two Club Rooms booked for our family ... It was 1pm when we were checking in told room not ready for another hour, went back in an hour told another hour it was 3.30pm when we got 1 room and almost 4.30pm before 2nd room was ready... I have often arrived at the Atlantis the Palm/Royal at 9am in the morning from a long over night flight and they always had rooms ready never a problem especially when they knew we were returning guests... Checking out was another disaster taxi was booked and waiting outside but we were 50mins waiting on luggage to come down from the rooms we really pushed for time with the traffic back to the airport and queues in the airport no time to shop at duty free...

...Checking out please check you bills as some items had been booked to our room on checking the receipts the were not for our room so removing this was a pain and took an hour to check out so allow plenty of time to do your check out . Just a thought why can’t you pay on a tap and go on your room key this would reduce the problem of mix ups considerably...

...Kabir went over and beyond, paid attention to detail creating a welcoming atmosphere...

...Check in was also strange - they gave us an “upgrade” to a balcony room with 2 single beds, when the initial room we had booked had a king size bed and 2 singles that fold down from the wall for each kid. They were resistant to give us the right room insisting that they were giving an upgrade, even when we pointed out that in the “upgraded” room, we wouldn’t all sleep comfortably... Eventually we got given the correct room...

...Family room was good and catered well for our family... This was not made clear when we booked and the Jumeirah website also did not make it clear...

Wrong room given on check in. Despite booking a regular room was given one with two twin beds (travelling alone) which I found out reaching my room... Staff first claimed it was the same room, then said no regular rooms were available; then finally gave in and gave the room which was booked and paid for... Much better places to stay in Dubai for this price rate... Best stay somewhere else in Jumeirah or somewhere else entirely…...

...2nd Day: My team was embarrased when we tried to go to the beach when 1 of the staff from the buggy car area in Jumeira Beach stopped us and ask where we are going and ask our names and room numbers for checking. We noticed that this guy named Darwish didn't asked other foreign guest about their names and room number... Housekeeping: They are all nice to us and clean our rooms twice a day and made sure everything is neat...

We stayed over a long weekend at the hotel... Staff of each department were looking after us found even time even in their busy schedules with so many occupied rooms to personally check on us that we are happy with their service and if we need anything else to make our stay more relaxing...

...We were a family of 4 with 2 kids aged 10 & 13, due to our daughter being 13 she was classed as an adult so I booked an ocean deluxe room assuming that with capacity for 3 adults and a child that it would be large enough to accommodate us comfortably. However, despite being tastefully decorated, it was quite tight on space, I would say even for a couple...

...There is construction going on next door and if you are staying in even number rooms then you will see the construction site outside so try to get the odd number rooms for the best view of Burj Al Arab and sea . We stayed in odd number room and could not see the construction site at all...

Even if I am a Gold Member of Jumeirah, this hotel offer overall a low quality experience. Expect to be called in your room when DO NOT DISTURB is activated, expect to hear from the room every single noise from outside (consider that some restaurants are are at the inferior floors and you can hear everything till late in the evening, also working areas to new hotels nearby that you hear since 6 am…and a concierge which probably was employed to solve nothing and just copy-paste general informations and mostly responds is not able to fulfill your simple requests...

...We stayed in a 2 bedroom suite which are located on the sides of the hotel with large terraces. We had club access with our suite allowing us to have butler service...

...The rooms aren't service well at all, there is stuff left all over that we hadn't even used. Often forget to put to water in the room you call room service and you will be lucky to get anything out of them...

...Our room was always well taken care of and the kids always looked forward to seeing what animals would be created out of the towels from crocodiles, to swans to monkeys. Suman looked after our room and made it very special, especially on my sons 8th birthday...

...We arrived on the super early flight, the hotel had anticipated our need to have a room available, and 2 of our 3 rooms were ready and available by 9 am which was perfect. We always book club rooms, as we like the “extra special” facilities and service that offers... The service and quality of rooms were all exactly as we remember and have come to expect, however the extent of the refurbishment works was more disruptive than we had anticipated.. however we appreciate that a renovation of this extent can not be undertaken without a level of disruption... Having said all of that, the staff were working above and beyond to complete the areas as promised... He relocated our rooms so that we were not over looking the building works and gave us a substantial reduction on our final bill with the hotel...

...The room was decorated beautifully, cakes, wine, towels cakes, all the staff at breakfast sang happy birthday and also again in the executive lounge...

...Our room was always cleaned so well by SOHAIL and RAKEEB, who were so attentive and if we needed anything for our room they would bring it straight away...

We stayed in a club room at JBH on 30th August for 15 nights, We have stayed JBH many times usually Club room, We had a few issues at the beginning of our stay Thank you to Jessie for sorting it out...

...Although it is on the expensive side you won't regret staying here... My Special thanks to Jan Majerski who ensured we received the best room and was always available to see we were looked after, and to Bifula and Kudush who although only crossed our paths once, the fruits of their efforts were always visible whenever we entered our room after a long day... they not only saw that our room was clean and everything was replenished they went that extra step and would leave a little treat for the kids, to Johanny, Bakhtiya, Baverish, and Shakeel at breakfast who were always available running from table to table always smiling and despite handling numerous requests still treated each person as if they were the most important person to them...

...That’s terrible for such an expensive hotel like JBH, there is no excuse for making us hang around like that, I said to Bruce if we were early then thats on us, but we were checking in at 15:10… Another not very pleasant thing I witnessed was angry guests complaining to reception about various problems, the man in-front of me needed his room changed due to some issues, the people next to us were complaining of additional charges or something...

...The room was ok but there was paint chipping and the carpet was not clean if that's clean then it needs to be replaced the stains were horrible I ask for a room without carpet was told that my family and I could be accommodated but was then later told all the rooms have carpet for what we paid was truly disappointed actually my family and I cut our stay short and move to a different resort. There are so many resorts and for those who have not tried any others it would most likely be wonderful but when you compare with the others the price does not match the quality sad to say but Jumeirah Beach Hotel is not what it use to be I would not feel comfortable to recommend to anyone if you are going to spend that kind of money we are a family of 5 do your research...

...Overall this was a very disappointing holiday in what has become a very average hotel, certainly not 5 star. If you are thinking about visiting Dubai and are looking for good service and value for money I would look at the many other hotels that are on offer...

...We were due to spend a week a this hotel to celebrate a mile stone birthday; and sadly found that this has moved to a package holiday type of experience - nothing premium from check in to 'lounges' - with the choice in Dubai so vast there are now significantly better value hotel options available. My family and I checked out after just 2 days to an alternative hotel -meeting other customers doing the same thing whilst we were leaving...

Excellent service as always, but why am I buying Italian water for the dinner table; cold drinking water round the pool excellent, and the ice lollies were a highlight of the afternoon... Generally dissatisfied with the high price levels of drinks The new hotel being built next door did not disturb us, at all, but it has spoilt the view from the hotel...

...I had been booked in on a half board package and was told at check in we could order food to our room up to the value of 140 Dh per person which I did as we had a long journey to Dubai. However, once food had arrived I was asked to pay the full cost of the food... I then took this up with in room dining manager who confirmed I should pay the full charge after we had eaten... I have to say this was a disgraceful episode right at the start of our holiday, not befitting of a 5 star hotel... I have had a much better experience in other hotels in similar situations...

No longer worth its 5* rating unless you like rude staff and guests and lots of queuing!... There are many many better hotels than this... Water is free in the rooms, by the pool, in the club lounge all day but get to dinner and it's £7 a bottle, why?!?... Not the relaxed up market experience we expected like other hotels in Dubai... Won't stay here again and wouldn't recommend as there are so many other hotels worthy of 5*...

...What is included is excellent value for money and the quality is amazing!...

Jumeriah Beach clearly have enough money coming into their Dubai resort... All the resort cared about was offering an upgrade and a huge cost...

I purchased two (2) Daydreamers Spa & Dine Day for me and my friend and used it yesterday... Then, another staff member came and asked about our voucher... It was embarrassing most especially to me because I bought the voucher as a gift to the friend I was with... He could’ve just taken the gift vouchers and confirmed with someone else first before telling it straight to our faces that it’s not included... This is unexpected from a reputable hotel and it’s very disappointing...

...We’ve been to this hotel many years over 23 years and love it but for the amount we paid we did feel disappointed... Entry into Wild Wadi was free, which is great value...

...Its very expensive but we got a good deal otherwise we wouldn't have been staying here. I would most definitely stay again with my family, for the right price :-) Massive thank you to all the Hotel staff for making this a very memorable holiday...

We booked Jumeirah Beach Hotel on the family package to take our kids to the waterpark... Waterpark access is the main attraction of this booking and the lack of available attraction should have been highlighted during the booking process (as the price doesn’t reflect this reduction of operation)... They were resistant to give us the right room insisting that they were giving an upgrade, even when we pointed out that in the “upgraded” room, we wouldn’t all sleep comfortably... In general the pools, kids club, service and food is good, but we paid a premium to have waterpark access, so leave very disappointed...

...The other thing to note is drinks/extras… Dubai is super expensive (yes I know & so does everyone else), however, it’s worth a mention because you NEED to know this before choosing Dubai... On top of that we spent a couple of days out of the hotel sightseeing and spent AED 2000 too... Taxis are best for getting around - great value...

...I like this hotel and will still come back I think but it does need to go back and fix many items like ripped garden furniture curtains not wrking sandy water in the taps..etc given what we pay here ie 700 pounds per night we'd expect more...

Price paid does not meet the service... Huge challenge to get a yellow taxi in the courtyard, always offered private car/taxi as this is more expensive... Found it better to leave the hotel courtyard and hail own yellow taxi near the main road or order an uber... Made a specific cake order for my wife's birthday, we received the completely incorrect order... Charges added on our bill and when questioned the hotel staff, it was removed...

...Two very upset children and disappointed parents having spent all this money to stay there for the waterpark and then we couldn’t actually use anything other than the lazy river and wave pool... Had we known this in advance we would probably not have stayed there...

Just home from a stay at Jumeirah Beach Hotel feeling underwhelmed... For a 5 star hotel I found both of these disruptions totally unnecessary... I should have asked to see the lounge before forking out the bones of 650 AED per day... We went there for happy hour a couple of evenings so I could feel like I was getting something for my money but the most premium drink available was Prosecco, Mojitos were very nice though...

The hotel as a whole was pleasant however, we paid extra for a balcony and wish we hadn't... You currently only get half an experience and restricted facilities with this hotel, yet pay a full price...

...I'm a repeated customer of the brand Jumeirah but I would not recommend this hotel while in Dubai. Additionally this hotel has some serious construction work at the property and also at the property next door, the inconvenience this is causing is not reflected in the price you are paying...

...Big thank you to Rajkuma / shiva always cleaning our room even twice a day very friendly and great help making animals out of towels for my baby daughter and always leaving toys and teddys and chocolates...

...Housekeeping is another level compared to other hotels we have stayed in the UAE...

...Housekeeping several times a day with clean towels and whatever you needed , nothing too much trouble ⭐️⭐️⭐️⭐️⭐️...

...Checkin service was seamless, staff was friendly and our room on the 10th floor was available when we arrived... We had nightly turn down service/ with ample toiletry/towel replenishment and daily fresh bottled water... The beach is beautiful, with clear very warm turquoise waters!...

...A special thanks to the amazing and lovely housekeepers yousuf and rahul (floor 16) who made it an absolute pleasure to come back to our room each day, they made so much effort for our son and all their extra special touches and attention to detail did not go unnoticed...

Clean beach, wild wadi at your door step, friendly staff , great security and very welcoming from the moment you step out of the car. You are welcomed by well dressed and polite staff... The hotel lobby is clean, airy and with lots of outdoor light... My children throughly enjoyed going wild wadi on most days we were there, their beaches were clean and well maintained... I would like to mention the housekeeping, room service these two Saiful and Simon really did a great job...

...Kabir went over and beyond, paid attention to detail creating a welcoming atmosphere...

...Our room was lovely and clean and our view was superb, we loved the buggy service around the beach etc and enjoyed a couple of meals at the hotel restraunts. Some of the staff here are absolutely worth their weight in Gold, we loved Kevin who always helped us with the taxi's and user drivers, and we found that the housekeeping team on our floor (17) were amazing and only to happy to help with any requests we had...

...The hotel staff were amazing especially the housekeeping staff in particular Yousuf and Rajkumar (15th floor), their attention to detail and their love and kindness to every detail in particular our kids made our stay very special...

...Basically the whole hotel and restaurants have had a face lift and looks/feels great to be in...

...Special thanks to Ahmud and Dumi in the Exec Lounge for their wonderful service and cocktails, also Kayes and Yousuf for servicing our room so beautifully, we particularly loved their imaginative towel sculptures!...

...The highest level of service in the hotel, on the beach and restaurants, the cult of cleanliness, excellent cuisine and a huge selection of lunches and dinners from 30 restaurants... Toilets throughout the territory are real palaces...

...Beautifull hotel with excellent shuttle service to Souk Madinat... Housekeeping surprised us every time with their little gifts and their "art" with towels for our 5 year old!...

...The hotel attaches great importance to good service, cleanliness and that the guests feel comfortable. the rooms are always very well cleaned we'll be back for sure :)...

...Firstly the hotel is stunning and is very clean... Suraj at breakfast is always so kind and always smiling and getting rid of the mess from my little boy who keeps dropping everything... Housekeeping work very hard and keep the place so clean and tidy kabeesh and his colleague have been great...

...Housekeeping was impeccable and left fun towel animals and roses for us at night, Rayed I believe was the mama name...

...Our room was always well taken care of and the kids always looked forward to seeing what animals would be created out of the towels from crocodiles, to swans to monkeys. Suman looked after our room and made it very special, especially on my sons 8th birthday...

...Our room was always cleaned so well by SOHAIL and RAKEEB, who were so attentive and if we needed anything for our room they would bring it straight away...

...Secondly a mention to Kasir at the pool, he does not stop and is very attentive and personable, lastly to the 2 housekeepers for our room (1211) they went above and beyond every day with our bed displays and the room was always spotless...

...My Special thanks to Jan Majerski who ensured we received the best room and was always available to see we were looked after, and to Bifula and Kudush who although only crossed our paths once, the fruits of their efforts were always visible whenever we entered our room after a long day. they not only saw that our room was clean and everything was replenished they went that extra step and would leave a little treat for the kids, to Johanny, Bakhtiya, Baverish, and Shakeel at breakfast who were always available running from table to table always smiling and despite handling numerous requests still treated each person as if they were the most important person to them...

...Construction work is ongoing but with minimal noise and no disruption...

...There was construction on a sister property to the right of our view but we didn’t encounter any noise or distractions as we were gone most of the day and workers were not around when we returned in the evenings - we would watch from our window the construction workers filing in very early in the morning...

We planned this holiday over the last year for all our children and grandchildren.We chose Jumeirah Beach hotel as apart from pandemic time,we stayed most years,sometimes more than once.The children and grandchildren really wanted to return .In all there were seventeen of us with five rooms.Our son and his family had to travel from France to the uk to travel with us.It took a lot of arranging with school dates ,jobs etc.We finally managed to find a time to suit all and we booked the holiday at the beginning of the year.My husband and I even travelled to this hotel six weeks before to ensure everything was ok. We knew building work was being done ,as it has been for years .We wanted to make sure rooms would be in the right part of the hotel so we wouldn’t be disturbed by the noise as we also have a baby in our family...

...The noise isn’t acceptable - I’m sure they try to keep it down during the night but fail...

...The view is impaired by the construction of the new hotel but it didn’t impact our stay as there was no to very little noise...

...It continues through the night and while it’s not exceptionally loud, you can definitely hear noise when you awake...

...Expect to be called in your room when DO NOT DISTURB is activated, expect to hear from the room every single noise from outside (consider that some restaurants are are at the inferior floors and you can hear everything till late in the evening, also working areas to new hotels nearby that you hear since 6 am…and a concierge which probably was employed to solve nothing and just copy-paste general informations and mostly responds is not able to fulfill your simple requests...

...As well as building work noise the hotel has a lot of weddings which go on past 11pm at night no prior notice to this either...

...We were unable to use and enjoy the benefit of it as all we could see and hear was the noise and sights of the construction work going on to the front and side of the hotel...

...The noise from this is 24hrs a day and causes a lot of dust so no point having a balcony... So had to leave There has just opened a small section of beach open however it is next to the building site and agin constant noise The hotel does advise that some restoration work is ongoing but does not mention the construction of the new hotel that will take another year to complete The hotel answer is you can get a buggy to their other hotel beech , but this is not convenient if you need to return to your room And also book restaurants as soon as you arrive if you want good times as most are full on the day of arrival and with two small kids this is not good...

...We noticed a massive change since June this year... Staff seem really down and demotivated june they were all super they went above and beyond and the hotel was a lot busier then and it was hotter... It took forever to get a dirty plate taken away despite having lots of staff... Sun beds around the exec pool " are reserved for guests " you can't just rock up at 9am and get a bed not one you would like anyhow. "... Often forget to put to water in the room you call room service and you will be lucky to get anything out of them...

...In the “Dow and Anchor bar” the bar man with his nose ring and piercings looked like he would be better suited to serve in a backstreet coffee shop and not a 5 star hotel. Bar staff were gathered in the corner watching football on TV and totally ignoring guests Get a grip management...

...The Hotel earns it’s 5 star rating with it’s high standard on the rooms, excelent service and a location right on the beach. Aqeer and his collegues was very service minded at the beach, providing us with drinks, food, fruits and icecream... It was a great pleasure being a guest here and we would love to come back...

...The pool was great and we chose to sit in the same area each day, so we were always well looked after by Shadat. Very friendly and always happy to help us... Our room was always well taken care of and the kids always looked forward to seeing what animals would be created out of the towels from crocodiles, to swans to monkeys... Suman looked after our room and made it very special, especially on my sons 8th birthday...

...Neither really bothered us but the level of service seems to have dropped... We paid the extra so we could use the executive pool and lounge... At breakfast the service was poor, sometimes no cutlery on the table, having to find the staff to ask for a tea or coffee... If you wanted to have a omelette or similar the wait time could be twenty minutes... The same was experienced around the pool bar in executive, we almost had to be rude to get noticed or served... The staff were great but there wasn’t enough to tend to everyone’s needs... I really like the hotels and the resort but more staff is a must, but for me the standards they set so high have definitely dropped...

...We organised fir 2 of my daughters friends to spend afternoon with us on their last day , however when they arrived the hotel has a policy of no visitors without guest reservations!...

...Nice pool and beach with attentive service... They offered a buggy service to the other resorts, and the access to the water park was enjoyed... I was impressed that the concierge remembered us and followed up on our plans...

...We are greeted like old friends or even family, by staff that have been with the hotel for many years. We arrived on the super early flight, the hotel had anticipated our need to have a room available, and 2 of our 3 rooms were ready and available by 9 am which was perfect... We always book club rooms, as we like the “extra special” facilities and service that offers... The service and quality of rooms were all exactly as we remember and have come to expect, however the extent of the refurbishment works was more disruptive than we had anticipated.. however we appreciate that a renovation of this extent can not be undertaken without a level of disruption... Having said all of that, the staff were working above and beyond to complete the areas as promised... We raised our concerns with the hotel staff, Pool Bar Abbas, Jojee, Rahmi and Santosh (also leisure manager Joe) They were desperate to please us, and were trying their very best to make amends, although it was out of their control... Santosh arranged for us to have a meeting with Jan, who is Front of House Manager; he listened and empathised with our situation and appreciated our loyalty over the years... He relocated our rooms so that we were not over looking the building works and gave us a substantial reduction on our final bill with the hotel... Ultimately all of the staff did whatever they could to ensure the success of our stay... Wed like to make a special mention of Ketheesh from Kitchen Connection service, it was the first year meeting him, he was outstanding... He familiarised himself with each of our 6 family members and remembered personal preferences, serving our specialities without even being asked, a real credit to the Team... We had the most amazing stay, and we are so grateful to our Staff friends for their efforts to make our holiday the best experience...

Having stayed and dined in the kitchen connection and Latitude, as if was named before refurbishment works, we have always found the staff there during the evening meal times to be very professional and polite to guests... On our first visit my wife asked if the chef could cook her something not on the menu, this was done without any issue... Kabir the chef cooked and prepared this god my wife and served it within 15mins, not only once but on every trip we made to the restaurant... Raushan, the team leader, greeted us upon our entry and showed us to the required table, he then showed us all of the different food available for that night... He was always available if we needed anything and had this team working to help all customers... Raushan asked if I liked dessert and I said I only really like rice pudding with a nutmeg top... He said he would have this made especially for me on our next visit... On the occasions we eat there the team worked to make our meal pleasurable... Rsushan and Kabir are a credit to the JBH team...

...The staff have always been so helpful taking care of the slightest problem. I would like to say a special thanks to Kevin at the front door for always treating us with a smile when ever he saw us and treating us with the utmost respect... A big thank to the duty manager Amr Fayad for sorting out a few issues we had at the beginning of our stay... Thank you to the house keeping boys maruf and rony and the house keeping deputies and manager!... Thank you to kitchen connection kabir keetesh raushan and especially to the smiling chef who always enticed me to eat eggs in different variations everyday (sorry i forgot your name) for always trying to feed me knowing I'm not a big eater... It's always a pleasure to stay at jbh and that's why we return every year as we are Always warmly welcomed...

Stayed here for the second time and everything was beyond perfect. We were staying in the Family Garden Suite and it is a dream - includes everything from fresh fruit, wine, marble kitchen and coffee maker, to 2 bathrooms with luxury robes, most comfortable beds ever and the most amazing terrace with stunning views... We were really surprised and couldn't wait for meals every day... But what was the most IMPORTANT for me and my family was this: We were travelling with a disabled person with an electric wheelchair and were struggling to find a suitable hotel with staff that was willing to help... I am beyond grateful to say that everyone at JBH was extremely helpful and generally nice... We got an accessible bathroom with a shower chair which was crucial for us, the chefs at the kitchen prepared meals to order for my mom everyday and even blended the food, as she can only eat soft food, and came to check if everything is okay afterwards... We got pool assistance everytime we asked and it was always arranged quickly and with a smile... I would like to point out the staff at the entrance - doormen/luggage carriers, who were always trying their best and helping us with the wheelchair without us asking...

...Staff are unbelievably helpful especially Shadat and Success around the pool, you get free waters all day at the pool or beach which is needed in the heat. Even though the beach is under construction it didn’t impact us at all as you get a buggy to the next beach which is amazing... Can’t fault the hotel at all and can’t wait to return...

Poor customer service, not friendly front desk staff they do not know how to deal with customers and this creates a really poor overall experience and felling... Truly look for another property, try Mina A’Salam they do know how to treat customers...

...Room cleaned daily and bed turned down nightly. We didn’t know the beach was out of use before arrival but we were able to use a gorgeous beach at other hotels next door which a buggy takes you too... While we were there we were chatting to restaurant manager (sorry can’t remember his name now) he was very friendly asking us how are staff was, our plans... He had arranged a surprise cakes and drinks, bunch of flowers and balloons with singing happy birthday with other members of staff!... When we got back to our room we also had cake and rose petals Thank you so much!...

...This was our 6th visit to Jumeriah beach hotel and it just gets better! The service is the best in the world, every single person you meet is friendly, happy and can not do enough for you... We celebrated my husbands 40th birthday whilst there and he had the best day!... The room was decorated beautifully, cakes, wine, towels cakes, all the staff at breakfast sang happy birthday and also again in the executive lounge... The executive lounge is out of this world, the staff knew our order after the first day and constantly kept our drinks topped up!... Thank you Jumeriah for making our stay so memorable, we miss it already and will be back!...

The first and most important reason that JBH stands head and shoulders above other hotels in Dubai is the service. The kitchen staff are honestly outstanding... But on arrival I met the amazing chef Jihoon Yoo who discussed the allergies, and ensured all staff were aware... Then chef shreemantha took care of us and ensured my son was eating the right foods prepared separately... Also another chef who I’ve yet to catch the name of at breakfast who is the main chef that has looked after us in the mornings (glasses!)... and has even made bread for my son that is egg, milk, and salt free!!... I want to also thank Azahar for making me amazing fresh sushi Shehan for always contacting shreemantha when I had questions Waruna, jahangir, Vinod, Jomar, kitti, deepak, sukurdu...

If you’re planning a stay here I recommend the club rooms or suites as the club lounge service here is one of the best around. Also you get a separate express check in away from the reception and made to feel special in every way possible... We visited while they were having a beach construction but that didn’t hamper anything as we had a buggy service to the neighbouring beach of one of their sister properties... Perfect location, good food and friendly staff makes every dime spent worth it and more...

We stayed at this hotel for a week and have to say the service we received was the best we have had compared to other places we have stayed in. Staff were extremely friendly and always visable around the hotel willing to help with anything we needed... Our room was always cleaned so well by SOHAIL and RAKEEB, who were so attentive and if we needed anything for our room they would bring it straight away... I haven’t been to many hotels with this level of service and hospitality, I will definitely go back to dubai to stay here again!...

...His service, attention to detail, his politeness and most importantly his genuine nature which made our breakfast special each morning... I also would like to thank all the other staff who my family and I felt so comfortable and at ease with at all times!... Couldn’t fault them on anything from the greeting to the good bye!... Shawky , the chef was also another standout individual!... He would accomodate any dietary requirement and would remember any request and even pre prepared things as the days passed!... My son has specific dietary requests and they made things so easy and comfortable for him and I each time!... Also Abbass who someone I wanted to single out for his warm hospitality and no issue attitude!... Just their service alone contributed to us extending our stay by another week!... Thank you to the front desk staff as well, for assisting for extending and ensuring our stay was perfect!...

...We stayed here 10 years ago for my 40th and returned for my 50th We were notified beforehand about the construction work going on next door and on the beach... On arrival, we were met by a bright airy lobby with equally bright and friendly staff... They were expecting us, they knew my name and were very friendly and courteous... Check in was a breeze and we were shown to our room... We immediately got changed and headed to the Wild Wadi which is complimentary for hotel guests... Always friendly, always attentive... On returning to our room, there was a delicious chocolate cake, chocolates, sparkling date and apple drink and fruit, accompanied by a handwritten birthday card from the GM…... Honorine in particular stood out for her friendliness and assistance... Other staff to mention Nasser on the front door, always helpful... And Rasel in housekeeping, always service with a smile :) We had an amazing experience and hopefully won’t leave it 10 years for our next return...

...It’s always been a true family hotel, with many families round the pool and on the beach having been return guests - in fact in 23 years, I have never once heard anyone say they wouldn’t come back, the hotel really is that lovely. We visited this year as a day guest since we were only passing through the area and Katherine at the Beach Lobby took care of us superbly... We had a few issues arriving and trying to sort payment, but the wonderful Damith came over later in the day, recognised us from when he had worked in Beachcombers, one of the now demolished restaurants, and bought over a complimentary fruit platter to apologise and to welcome us back - it’s small touches like this that put Jumeirah on another level... The day pass included full access to the pool, beach and gardens, as well as 200 AED credit per guest for Nuska, one of the new beach restaurants... Only recently opened, the views are incredible, staff (Arbil in particular) a delight and the food outstanding...

...Beautifully refurbished beachfront with luscious new landscaping, increased seating around the pool, wide paths and great new clusters of cabanas and chairs near the beach. The new restaurants on the beach, Verde and Nuska, both have stunning interior design and are worth visiting... These new restaurants occupy a ton of waterfront/beach which actually creates a more secluded, luxurious and intimate beach front with clusters of chairs - rather than the rows and rows of beach chairs they previously had... The executive pool area was also refreshed and looks nice... The pool was refinished with a rough sand texture compared to the previous tile (I think) so carful climbing out (it’s rough and got scraped)... I am very impressed by Jumeirah’s leadership and vision for the outdoor refurbishment!...

The second time at this hotel, chose to return as had a great experience the first time... The staff were very good with our situation regarding the family and gave us adjoining rooms, when complained about being on different floors... Can't complain about cleanliness etc, everyone is attentive to your needs... Great choice of restaurants within the hotel and associated restaurants along the Jumeirah beach, also within the hotel the chef who looked after my daughters dietry needs... Special mention to Khotso and Shadat who looked after us around the pool area, they worked so hard and nothing was too much trouble, great guys... A nice touch, giving ice cold water free lollies and fruit around the pool to keep you hydrated... There is a supermarket opposite which is handy if you fancy some snacks to take back to your room...

...We chose this hotel because of the access to Wild Wadi waterpark which is complimentary if staying here and there is an entrance from the hotel straight into the waterpark... Two very upset children and disappointed parents having spent all this money to stay there for the waterpark and then we couldn’t actually use anything other than the lazy river and wave pool... We will go back to our favourite Dubai hotel, the Atlantis, next time with its fab waterpark and facilities... All rooms are ocean facing so wherever you are staying in the hotel you can see it... Before our stay we were emailed by Jumeirah to ask if there’s anything they could help with tailoring our stay, restaurant reservations etc... So now for the good bits - I would recommend being a Club guest as you get access to the stunning Executive pool which was one of the ideal pools and surrounding area that we’ve seen before in a hotel... The Club Lounge is fantastic and a big shout out to Raushan who is the best waiter we’ve ever had!... He was so friendly and attentive and works so hard to make sure that everyone has what they want... He’s a real gem and provides the kind of service you would expect in this kind of hotel!... The breakfasts in Kitchen Connection are also exceptional, best hotel breakfast buffet we’ve ever had, so much choice and lots of healthy, delicious options...

...We stayed over a long weekend at the hotel. I’m truly out of words to describe how professional, attentive and welcoming the staff were and the high levels of service... With every eye contact followed a smile and a helpful manner, nothing was too much... We are talking about housekeeping , waiters, chefs , pool team and reception... Staff of each department were looking after us found even time even in their busy schedules with so many occupied rooms to personally check on us that we are happy with their service and if we need anything else to make our stay more relaxing... My partner was celebrating her birthday - they kept spoiling her with little surprises all weekend... Monika was so blown away with the stay... If you think about spending your money and want a memorable stay - this hotel is best the choice you could make...

...We were a family of 4 with 2 kids aged 10 & 13, due to our daughter being 13 she was classed as an adult so I booked an ocean deluxe room assuming that with capacity for 3 adults and a child that it would be large enough to accommodate us comfortably... Also, as a Jumeirah One member I was due an upgrade on arrival, but that didn’t transpire... The pools are nicely heated but very basic, probably because of the water park next door but this was closed during our stay... We were under the impression that we had access to all the pools within the entire resort, but the attendant at Jumeirah al Naseem informed us we couldn’t use that pool... My son was impressed by the look of the executive pool so I upgraded to lounge access so he would be able to swim there, thinking we may benefit from the services of the lounge also... I should have asked to see the lounge before forking out the bones of 650 AED per day... We went there for happy hour a couple of evenings so I could feel like I was getting something for my money but the most premium drink available was Prosecco, Mojitos were very nice though... Food at hotel was quite good, breakfast had a good selection, I’m sure even the fussiest of eaters wouldn’t go hungry, although I didn’t see any Bloody Marys or mimosas as would be standard at many other 5 star hotels, I personally wasn’t bothered by this but it could be a disappointment to others... We ate by the pool on a few occasions and were always satisfied, the pizza was exceptionally good... We enjoyed having access to the other restaurants within the resort as there was a nicer atmosphere and a good selection of cuisines... Following our stay I would say Dubai has many incredible hotels offering exceptional service, I’d recommend staying at one of those instead...

...We have been coming to this hotel since 2017 and it gets better every time we come. Firstly the hotel is stunning and is very clean... Cahit at front desk provides a wonderful welcome at check in and great customer service... They always make sure you have everything and anything you could want... The lifeguards are just incredible and so on point that parents can actually relax and enjoy...

...Modern, stylish, clean and with a super location right at the beach inside Burj Al Arab. Great pool area, friendly staff that go that extra mile to make you happy and comfortable... You have also free access to Wild Wadi Water Park and there are buggies taking you along the beach to all the Jumeirah restaurants in the area, such as the Burj al Arab, Al Nasseem, Al Qasr and Mina Salam...

A great experience from start to finish. Beautiful hotel and amazing service... Kabir at breakfast provided exceptional service constantly making sure we had what we wanted and made sure we were always fully accommodated for...

...I used to enjoy breakfast with a beach view at this restaurant, and was an option available for the hotel breakfast. Now the only option is Kitchen Connection (noisy, busy) The general beachfront has changed and the restaurants Nouska and Verde Beach need more work... The beach area in front of the Executive Pool is no longer the Executive Beach so Club benefits no longer include a section of beach, which is a real shame... Room, food, gym, premier lounge, all excellent as expected from before, and Douaa (Guest Relations) and Dagmara in reception were fantastic...

...This hotel was so good that we extended our stay at the Jumeriah Beach for the another 3 days the remainder of our holiday and we have booked a return visit with another couple for May 2023 at the Jumeriah Beach. The executive lounge and pool areas were first class and the staff at both of these were great... Also a special mention to Ajay at the Executive Pool who always make sure that we had everything we needed...

...We noticed a massive change since June this year... The exec lounge is not exec anymore it's like a free for all!... Sun beds around the exec pool " are reserved for guests " you can't just rock up at 9am and get a bed not one you would like anyhow. "... Often forget to put to water in the room you call room service and you will be lucky to get anything out of them...

The dining team are excellent at accommodating special requests... Also my mother had a wheelchair and hotel staff went out of their way to make sure everything needed with assistance was provided...

We had some fantastic days at Jumeirah Beach Hotel. The Hotel earns it’s 5 star rating with it’s high standard on the rooms, excelent service and a location right on the beach... Aqeer and his collegues was very service minded at the beach, providing us with drinks, food, fruits and icecream... It was a great pleasure being a guest here and we would love to come back...

...Nice pool and beach with attentive service... They offered a buggy service to the other resorts, and the access to the water park was enjoyed... I was impressed that the concierge remembered us and followed up on our plans...

...We paid the extra so we could use the executive pool and lounge... If you wanted to have a omelette or similar the wait time could be twenty minutes... The food was lovely as usual and the the hotel was immaculate...

Stayed here for the second time and everything was beyond perfect. We were staying in the Family Garden Suite and it is a dream - includes everything from fresh fruit, wine, marble kitchen and coffee maker, to 2 bathrooms with luxury robes, most comfortable beds ever and the most amazing terrace with stunning views... We were really surprised and couldn't wait for meals every day... But what was the most IMPORTANT for me and my family was this: We were travelling with a disabled person with an electric wheelchair and were struggling to find a suitable hotel with staff that was willing to help... I am beyond grateful to say that everyone at JBH was extremely helpful and generally nice... We got an accessible bathroom with a shower chair which was crucial for us, the chefs at the kitchen prepared meals to order for my mom everyday and even blended the food, as she can only eat soft food, and came to check if everything is okay afterwards... We got pool assistance everytime we asked and it was always arranged quickly and with a smile... I would like to point out the staff at the entrance - doormen/luggage carriers, who were always trying their best and helping us with the wheelchair without us asking... I am overall blown away by this hotel and so was my disabled mom, who is desperate to return any time soon...

...Amazing hotel, beautifully presented bedrooms. Staff are unbelievably helpful especially Shadat and Success around the pool, you get free waters all day at the pool or beach which is needed in the heat... Even though the beach is under construction it didn’t impact us at all as you get a buggy to the next beach which is amazing... Can’t fault the hotel at all and can’t wait to return...

...Staff were extremely friendly and always visable around the hotel willing to help with anything we needed. Our room was always cleaned so well by SOHAIL and RAKEEB, who were so attentive and if we needed anything for our room they would bring it straight away... I haven’t been to many hotels with this level of service and hospitality, I will definitely go back to dubai to stay here again!...

If you are looking to have people go that extra mile then look no further in Dubai than the famous Jumeirah Beach Hotel!... Not only is the hotel maintained to the highest standards, but the staff and team also run more than the extra mile in ensuring all your needs and wants are looked after... My Special thanks to Jan Majerski who ensured we received the best room and was always available to see we were looked after, and to Bifula and Kudush who although only crossed our paths once, the fruits of their efforts were always visible whenever we entered our room after a long day... they not only saw that our room was clean and everything was replenished they went that extra step and would leave a little treat for the kids, to Johanny, Bakhtiya, Baverish, and Shakeel at breakfast who were always available running from table to table always smiling and despite handling numerous requests still treated each person as if they were the most important person to them...