We booked the BAA "for kicks" as it is so over the top we thought it would be a can't miss life experience. The reality of staying there was great. The rooms are huge and spotless and the service is bar none perfect. We were most impressed with our floor butlers who made the experience really special. Breakfast in the hotel restaurant is 10/10.
After having toured the UAE for over a month, we decided to finish our trip with a week at the Burj Al Arab. After having passed security, you will be driving on a bridge up to the hotel, where you will be directly taken in charge by the valet and the front desk team. The outside and inside architecture is just amazing. The front desk team directly recognized that we were French and took the initiative to speak French with us. This was highly appreciated. We arrived early and our high floor panoramic suite was not ready. We were therefore invited to have some refreshment at the lobby’s restaurant. After some times, our Buttler arrived and invited us to follow him to our suite. The room is amazing: tremendous views, high ceilings, nice dining/living area, comfortable bathroom with jetted bathtub and a lot of Hermes amenities (full size parfum bottle for me and my husband, along with some other beauty amenities). The slippers available in the room were too small. We asked for bigger sizes. This was not a problem for our Buttler, who brought us new ones. We tried the hotel’s room service. The menu offered a large choice for everyone, even for me - vegetarian. The food was good and fresh. We loved the truffle pasta and truffle pizza. The arabic selection was amazing too. Each afternoon, our Buttler brought us small appetizers. These were the perfect start before enjoying one of the hotel’s restaurant. The beach/pool area is really nice. We enjoyed seeing the sunset while having a shisha and drinking a cocktail. Simple luxury with some music. So romantic… Breakfast is offered on the terrace. The buffet choice is not huge but it had some highlights for my husband: chocolate fountain, candy bar, aso. You can order a large variety of made to order dishes. The staff is at your service. As a guest of the Burj Al Arab, you have complimentary access to the wadi water parc, a few steps away from the hotel. Golf cart drivers drive you to the entrance, where you can directly enjoy water slides and more. A nice way to spend a day and have fun. Our Buttler organized us a hotel tour. We could visit the royal suite along with a small museum about the hotel and all the special events that happened there. A nice way to explore what the Burj Al Arab has to offer! We really had a nice stay. Friendly and dedicated staff, good food, relaxing getaways, aso. The only point that was a bit under our expectations was the mattress and the pillows (even though there are plenty of pillow choices). I have some neck/back problems and I am kind of problematic with that. Burj Al Arab exceeds in providing luxury without the boring things that might come along luxury: no stuffy behaviors. Guests feel simplicity while everything is well managed behind the scene. You really feel like home while being in one of the world’s most exclusive and amazing hotel. After having travelled in palaces around the world, we can definitely say that Burj Al Arab’s way of treating their guests is the height of luxury. We found our new home in Dubai and can’t wait to come back next time! Maybe after the planed works in 2023?…
Having stayed at hotels all over the world, the Burj Al Arab is the absolute best hotel experience we have ever had. I must admit it is very expensive but if you can afford it, I do not think you will be disappointed. Every single staff member went out of their way to make sure our every whim was taken care of. From the moment we drove up to be greeted by the valet until we left the hotel, the customer service was extraordinary. It truly is an icon. They treat you like royalty. What a wonderful experience. We only had a light lunch and a light dinner at the hotel but what we had was delicious.
Mr. NURMANBET is the best room service butler ever. He was very professional, attentive, and gave a 7-star service that is unmatched with other hotels. He deserves to be recognized and should be promoted ASAP! He was one of the best staff members.
We had a great vacation, exactly what we imagined. The staff is pleasant, helpful, very nice. The service was courteous and fast and met all our needs. The breakfast is luxurious, high quality, everything feels fresh. The tour of the royal suite was very interesting and spectacular. Looking forward to the next time we come.
Big birthday this year so thought we would treat ourselves. The problem now is that when we come for our annual trip to Dubai we don’t want to stay anywhere else The staff are all great so friendly and helpful The room is sensational. We were booked in marina view which is looking at the half built hotel so we asked to be moved which was done Breakfast was great We did use the pool facilities at the burj once and then used exec pool at JBH which we are familiar with and suited us better We had an issue with the bastion restaurant at JBH but the staff at burj attended to this for us Already booked flights for next January just need to book the burj 😂
Great hotel. Fabulous decor and very friendly staff. I happened to misplace my phone while at the hotel and was frantically searching for six hours. I want to give special thanks to our butler Sanjay (16th floor) who with the skill of Sherlock Holmes asked a few questions and made a few observations and in five minutes located the phone!
I had afternoon tea at Sahn Eddar, which was great, but the highlight of my trip was the doormen! Achol and Samuel were great about trying to get me a taxi when it was time to leave, and we chatted a bit while waiting. Achol is one of the nicest guys, and he gave me some great information for my trip in Dubai. I really appreciated their friendliness!
Service was pretty standard. The "standard" room are all "Presidential Suite" but things I don't think has been updated or upgraded at all since. Food was bad had a salmon egg Benedict it was taste and disgusting. A local cafe call Brunch & Cake do way better then them. Didn't even bother trying their other restaurants.
We celebrated our wedding anniversary at The Burj Al Arab - that was indeed the best and memorable experience.. we felt like 'we landed on heaven'... Highly recommending. Starting from call from hotel to take note of our requirements prior to arrival, personalized greetings at reception, tour, service staff smiling everywhere, artwork more than our eyes and camera can capture, mouth watering food selection - served with utmost care for cleanliness and presentation, best trained hospitability staff, Jacuzzi for ultimate bubble bath, inifite pool merged with beach for nirvana state, indoor pool - that can take you centuries back royal treatment, kids play areas.. Well.. we enjoyed throughly.. looking forward for the next anniversary celebrations at Burj al arab - well kids demand now for their birthdays too... :)…